Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

[2026 Internship] Security Specialist-SOC 보안관제 및 침해사고 대응

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

The text describes an IBM Consulting internship offering opportunities to work with cutting-edge technologies, collaborate with global teams, and gain skills for career growth. It highlights roles in cybersecurity, project participation, and professional development through mentorship and training programs.

Product Manager - IBM Storage

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM's infrastructure solutions and job opportunities, emphasizing innovation, collaboration, and growth. It highlights roles involving market research, product strategy, and teamwork, while outlining required skills and a supportive work environment.

Integration Architect

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

This text describes a role at IBM Consulting Client Innovation Center focusing on hybrid cloud and AI solutions. It outlines responsibilities like leading proof-of-concept projects, collaborating with cross-functional teams, and developing technical expertise. The job requires skills in cloud platforms, integration patterns, and containerization technologies, with opportunities for innovation and professional growth.

Manager – Record to Report (R2R)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Manager R2R role at IBM Consulting, emphasizing financial accounting expertise, month-end close processes, ERP systems, and process improvement initiatives. It highlights collaboration with clients, professional growth opportunities, and the importance of analytical skills in a dynamic work environment.

Benchmarking Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM's Data Platform as a leading hybrid AI and data solution for enterprises, emphasizing its role in driving a paradigm shift in productivity. It describes a job opportunity for skilled engineers to contribute to benchmarking and development of cutting-edge technologies, highlighting both technical expertise and strategic collaboration requirements.

Quality Engineer-Functional

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a job role involving testing and quality assurance in IBM's delivery centers, with responsibilities including test case development, collaboration with stakeholders, and technical expertise in areas like API testing and Agile methodologies. It outlines required and preferred qualifications, emphasizing hands-on experience with tools and systems.

Industry Consultant-Banking

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring expertise in banking/financial services, Agile methodologies, and technical skills. It specifies educational qualifications, experience in core banking processes, and knowledge of data protection practices. The position emphasizes leadership, communication, and structured software development environments.

Senior Software Engineer - Infinispan/Data Grid (Java Distributed In Memory Database)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career opportunity at IBM Software, emphasizing innovation, growth, and collaboration on cutting-edge AI-powered cloud-native solutions. It highlights the role of a Senior Software Engineer in developing high-quality software, working with distributed systems, and contributing to open-source projects like Infinispan. The position requires expertise in Java, distributed systems, and open-source methodologies, with a focus on enterprise-grade solutions and community engagement.

IBM Internship Data Engineer - Python

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program offers opportunities to work on real-world data projects, gain hands-on experience with industry tools, and collaborate with experts in data engineering and AI. The role involves ETL development, data quality assurance, and cross-functional teamwork, with a focus on innovation and professional growth.

Strategy Consultant – Salesforce (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 09, 2025

This role offers opportunities to work on Salesforce strategies with clients, emphasizing innovation and growth. Benefits include career development, training, and collaboration with global teams.

Postdoctoral Researcher in Computer Vision and Geospatial Analytics

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

IBM Research seeks a postdoctoral fellow with expertise in AI, ML, and climate research. The role emphasizes innovation, collaboration, and cutting-edge technology development through scientific breakthroughs aimed at transforming industry and society.

Competitive Strategist

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks a Competitive Strategist to analyze market trends and guide product strategy for their data platform, requiring research skills and industry knowledge.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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