Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior IT Network Operations Specialist (Guadalajara)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description outlines a Senior IT Network Operations Specialist role requiring expertise in network monitoring, troubleshooting, and security. The position involves collaboration with cross-functional teams, compliance with standards, and on-call support for critical incidents. Qualifications include a bachelor's degree, CCNA certification, and experience with networking technologies.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Senior Process Analyst role at IBM Consulting, emphasizing global client collaboration, digital transformation, and career growth opportunities. It outlines responsibilities in financial accounting, risk management, and technology integration, while promoting a culture of innovation and continuous learning.

Package Consultant-Oracle Enterprise Performance Management Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on collaborating with global clients to solve complex business problems through hybrid cloud and AI solutions. The role emphasizes innovation, strategic partnerships, and technical expertise in areas like Oracle Cloud, EPBCS Financials, and process design, with requirements for 4-8 years of experience and advanced education.

Associate Hacker 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting's Associate Program offers growth opportunities and technical challenges. The XForce team focuses on security, requiring skills in penetration testing and network security.

Accounts Receivables Professionals

Company: IBM

Location: Naga City, PH

Posted Dec 09, 2025

IBM seeks an Order to Cash Practitioner to handle customer orders, credit management, and billing. The role involves collaboration, problem-solving, and contributing to innovative projects in a dynamic environment.

Application Developer-MuleSoft

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, career growth opportunities, and the importance of curiosity and continuous learning. It highlights roles in software development, stakeholder collaboration, and technical expertise in Mulesoft and related technologies.

Senior Application Architect - SAP

Company: IBM

Location: HELSINKI, FI

Posted Dec 09, 2025

The text outlines an SAP Architect role with responsibilities in designing SAP solutions, integration strategies, and business processes. It emphasizes collaboration, innovation, and growth opportunities within IBM Consulting, highlighting required skills and certifications.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description highlights a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and opportunities for impactful work through strategic partnerships and technology platforms.

Manufacturing Professional Poughkeepsie, New York

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

This role requires technical expertise in hardware integration, independent judgment, and experience in MFG processes. Candidates must have a high school diploma, 2+ years of experience, and strong communication skills.

Research Think Lab Design Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research emphasizes innovation, problem-solving, and technological impact. The role involves visual design to create compelling user experiences and collaborate in the Think Lab. Requirements include graphic design skills, typography knowledge, and Adobe suite proficiency.

Entry Level Technical Solution Specialist 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM internship opportunity emphasizing innovation, collaboration, and problem-solving in advanced technology environments. It highlights roles involving enterprise systems, hybrid cloud environments, and working with cutting-edge IBM Z technology, requiring skills in computer science, networking, and container platforms.

Tech Lead - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers a supportive work environment with career growth opportunities, training programs, and a focus on innovation. The role involves DevOps expertise and collaboration with diverse teams to drive technological advancements.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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