Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Especialista em Automação de Redes - Command Center

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a role at IBM Consulting's Client Innovation Centers, focusing on network automation, collaboration with global teams, and technical expertise. It highlights opportunities for innovation, career growth, and working with cutting-edge technologies.

Senior Managing Consultant - Enterprise Strategy

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in AI and hybrid cloud solutions, and professional growth through strategic projects and industry expertise.

Quality Engineer

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

IBM seeks QA Engineers to enhance Data & AI products through software development and testing. The role involves creating automated tests, collaborating with teams, and ensuring high-quality solutions for global clients.

System Services Representative - Nashville

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role in Nashville TN, requiring onsite installation/maintenance of IBM systems, technical education, and field-based travel. It outlines responsibilities, education requirements, and problem-solving skills needed for the position.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines an HR Practitioner role at IBM Consulting, emphasizing career growth, collaboration with global clients, and opportunities for professional development. The position involves managing learning administration tasks, supporting employees, and working within a supportive culture that values innovation and long-term growth.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

Turbonomic's automation platform helps IT organizations improve efficiency by ensuring optimal resource allocation and policy compliance. The company seeks product managers with expertise in cloud and DevOps to drive innovation and meet stakeholder needs through strategic execution and data-driven decisions.

Product Manager – ESG Data Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job posting outlines a Product Manager role at Envizi focused on ESG data platform development. The position requires 10+ years of technical product management experience, expertise in data tools like PowerBI and SQL, and knowledge of ESG frameworks. Responsibilities include product lifecycle management, cross-functional collaboration, and delivering scalable solutions for sustainability reporting.

Quality Engineer-Performance & Resilience Management

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving innovation, technical expertise, and career growth opportunities. Responsibilities include system design, team leadership, and collaboration on enterprise systems. Requirements include a bachelor's degree, testing experience, and preferred skills in performance testing tools.

Salesforce Developer A - L2 - 4o4

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting involving technical expertise, client collaboration, and innovation in hybrid cloud and AI solutions. It emphasizes career growth, strategic partnerships, and professional development opportunities within a global environment.

Package Specialist-Oracle Data Integration

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a consultant role at IBM Consulting, emphasizing collaboration with clients to develop innovative solutions, technical expertise in specific tools, and opportunities for professional growth through training and mentorship.

Customer Success Manager - Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Customer Success Manager role at IBM focused on helping clients maximize value from IBM products, collaborating with transformative enterprises, and driving technological adoption through technical expertise and consultative skills. The position emphasizes career growth, impactful work, and a supportive team environment.

General Accounting - Subject Matter Expert

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a job role at IBM's Consulting Client Innovation Centers, outlining responsibilities for a Processing Lead position. It details daily tasks related to financial processes, system maintenance, and team leadership, along with required qualifications such as a bachelor's degree in accounting or finance and experience in accounting principles. The role emphasizes accuracy, compliance, and continuous improvement in a dynamic work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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