Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior SAP ABAP MDG Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a SAP ABAP Developer role at IBM Consulting, highlighting opportunities to work on hybrid cloud and AI projects with global clients. Responsibilities include software development, technical expertise, and collaboration with teams. Requirements emphasize SAP ABAP skills, leadership, and certifications.

AMQ Broker Software Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

The role involves developing AMQ features, optimizing performance, and contributing to cloud-native solutions. Responsibilities include enhancing the Kubernetes Operator, collaborating with communities, and ensuring alignment with technical goals.

IT Trainee

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Consulting career offering global client collaboration, skill development, and opportunities to work on innovative IT projects. It highlights growth potential, mentorship, and a supportive work environment with flexible arrangements.

Consultant Senior Manager SAP Order to Cash (O2C) IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting highlights a Senior SAP O2C Consultant role with opportunities to work on impactful projects, collaborate with global clients, and leverage IBM's technology platforms. The position requires extensive experience in SAP implementations and leadership skills, while offering prospects for professional growth and strategic contributions.

Security Consultant-Data Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Security Consultant role at IBM, emphasizing expertise in application security, technical skills, and collaboration with teams. It details responsibilities, required education, technical expertise, and preferred qualifications for the position.

Cobol Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in mainframe systems, and opportunities for career growth through continuous learning and problem-solving.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth. It highlights responsibilities like developing customized systems, working in agile environments, and leveraging IBM's technology platforms. The role emphasizes teamwork, communication skills, and technical expertise in areas like Java, Spring Boot, and microservices, while offering professional development and a global impact.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation through global client collaboration. The role emphasizes technical expertise, cross-functional teamwork, and delivering scalable solutions for innovative companies. Required skills include programming languages, databases, and frameworks, with preferred qualifications in advanced technologies and methodologies.

Software Developer Intern 2026- New York

Company: IBM

Location: New York, US

Posted Dec 09, 2025

IBM's internship offers hands-on experience with cutting-edge technologies, mentorship from industry experts, and a clear path to full-time roles. The program emphasizes real-world impact, collaborative learning, and professional growth through networking opportunities and project contributions.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work through strategic partnerships and technology platforms.

Data Scientist - Artificial Intelligence (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 09, 2025

The text promotes IBM Consulting's career opportunities, highlighting collaboration with global clients, innovative technologies, and professional growth. It emphasizes a supportive culture, technical expertise, and competitive compensation, portraying a positive work environment with clear career development paths.

Electrotechnicien - Nuit ou Fin de semaine

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

This job posting highlights IBM's high-tech manufacturing operations, emphasizing opportunities for skilled technicians with benefits like a safe work environment, competitive salary, flexible hours, and comprehensive training programs. The role involves maintaining complex electronic equipment while adhering to security protocols for controlled technologies.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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