Technical Support Jobs

1,350,052 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-Java & Web Technologies

Company: IBM

Location: Mysore, IN

Posted Dec 08, 2025

IBM Consulting offers career opportunities with global client collaboration, focusing on hybrid cloud and AI solutions. The role involves software development, problem-solving, and working with cutting-edge technologies, emphasizing growth and innovation.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through SAP expertise. It emphasizes impactful work with global clients and opportunities for skill development across industries.

Salesforce Technical Architect

Company: Guidehouse

Location: Remote

Posted Dec 07, 2025

Guidehouse seeks a Salesforce Technical Architect with 10+ years of experience, offering competitive salaries ($171k-$285k) and comprehensive benefits including medical insurance, retirement plans, and professional development opportunities. The role involves designing scalable Salesforce solutions for public sector clients while collaborating with cross-functional teams.

Application Developer - Java and Web

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

IBM CIC offers career growth opportunities, training programs, and a supportive work environment focused on innovation and professional development. The role emphasizes collaboration, technical expertise, and work-life balance, with benefits including certifications, flexible working, and career advancement prospects.

Digital Sales Specialist Intern – Entry Level Sales Program 2026 (May Start)

Company: IBM

Location: Markham, CA

Posted Dec 08, 2025

IBM's Digital Sales Specialist Intern role emphasizes technical and people skills, collaborative innovation, and career growth through comprehensive training and impactful client solutions.

Sales / Business Development Manager - IBM Academic Program

Company: IBM

Location: New Delhi, IN

Posted Dec 08, 2025

This job posting seeks a Sales Business Development Manager to drive growth of IBM's Academic Program in India. The role requires strategic planning, partner engagement, university relationships, and market expansion within the EdTech sector. Key responsibilities include sales strategy execution, partner management, negotiation, and achieving sales targets in a fast-paced environment.

Package Specialist-SAP Solution Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation through SAP solutions. Responsibilities include leading technical design, collaborating with global teams, and administering SAP systems. Required skills include SAP Solution Manager configuration and experience with technologies like S4Hana and HANA BASIS.

Package Consultant-SAP Ariba

Company: IBM

Location: Kolkata, IN

Posted Dec 08, 2025

This text describes a career opportunity at IBM Consulting, highlighting collaboration with global clients, expertise in hybrid cloud and AI, and the potential to drive innovation through technical and industry expertise. It outlines role responsibilities, required qualifications, and preferred experience in SAP Ariba and ERP systems.

Lead Analyst, Operational Analytics

Company: Green Dot Corporation

Location: Remote

Posted Dec 07, 2025

Green Dot seeks a Lead Analyst for remote data governance, emphasizing SQL, data mapping, and analytics tools. The role offers a competitive salary range of $97,100 to $145,500. The company promotes remote work flexibility and values data-driven culture.

SAP SuccessFactors Consultant (PMGM | Learning | Compensation)

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines responsibilities involving SAP SuccessFactors modules, performance management, and technical expertise. The role requires experience with IBM technologies and agile methodologies.

Package Consultant-SAP HANA FIN TR

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI innovation, requiring expertise in SAP FINTR modules, treasury domains, and technical implementation. It emphasizes collaboration with global clients, technical expertise, and problem-solving skills in a structured professional environment.

Salesforce Technical Project Manager

Company: Guidehouse

Location: Remote

Posted Dec 07, 2025

This job posting seeks a Salesforce Project Manager with expertise in IT project management, public trust clearance, and Agile methodologies. The role offers competitive compensation between $118,000-$196,000 and comprehensive benefits including healthcare, retirement plans, and professional development opportunities. Guidehouse emphasizes diversity and provides a supportive workplace environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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