Technical Support Jobs

1,350,244 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Software Engineer - HashiCorp Terraform Search

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This job description highlights opportunities to work on IBM's Infrastructure Cloud, collaborating with teams to develop cloud-native solutions. The role involves designing features, ensuring quality, and working with distributed systems, emphasizing technical expertise and cloud-native principles.

Cloud Partner Manager

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job description for a Global Cloud Partner Development Manager role at HashiCorp, which is now part of IBM. The role involves driving global partnership strategy with key cloud partners like AWS, Azure, and Google. The position requires strong sales and marketing skills, strategic thinking, and the ability to build relationships with CSP partners to accelerate cloud growth and achieve revenue targets.

Application Developer - Experience Fullstack

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 07, 2025

The role is a Software Developer position at IBM Consulting Client Innovation Centers Delivery Centers. The responsibilities include software design, development, testing, and support for hybrid cloud and AI solutions. Required skills include Angular, NodeJS, SQL, and English proficiency.

Intern 2026: AI Platform Research Scientist

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes IBM Research's focus on innovation and problem-solving in technology development. It outlines roles involving AI and machine learning research, requiring expertise in software development and cloud computing. The position emphasizes collaboration and advancing AI platforms through research and engineering efforts.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in the Record to Report domain. The role involves coordinating accounting activities, identifying risks and opportunities, and adhering to client SLAs. The position requires a bachelor's degree, preferably a master's, and experience in the R2R domain. Preferred skills include proficiency in MS Office and ERP software, the ability to work under tight timelines, and a commitment to continuous learning.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Pune, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires strong communication and interpersonal skills, a bachelor's degree, and 5-7 years of experience in SAP CPI. Responsibilities include managing configurations, writing specifications, conducting testing, and supporting data migration activities.

Software developer (Maternity cover)

Company: IBM

Location: Sofia, BG

Posted Dec 07, 2025

The job posting is for a skilled Software Developer to join the webMethods Development team in Sofia for a maternity cover position. The role involves designing, implementing, and maintaining Java-based backend components, collaborating with team members, participating in code reviews and testing, and working with containerization and orchestration tools.

IBM MaaS360 Digital Sales Specialist-Telco

Company: IBM

Location: Austin, US

Posted Dec 07, 2025

The text describes the role of an IBM MaaS360 Digital Sales Specialist in the Telco industry. It highlights the importance of excellent onboarding, continuous learning, and a collaborative sales environment. The role involves owning business development, generating leads, managing sales engagement activities, and achieving KPIs tied to territory growth and partner success.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires strong communication and interpersonal skills, a relevant degree, and experience in SAP CPI, configuration management, testing, and data migration.

Application Developer-Cloud Fullstack

Company: IBM

Location: Hyderabad, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on hybrid cloud and AI solutions. The role involves software development, collaboration with stakeholders, and continuous learning. Required skills include Spring Boot, Quarkus, Kubernetes, RDBMS, microservices, and CI/CD.

Product Management Professional 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 07, 2025

The role of a Product Manager at IBM involves navigating customer outcomes, collaborating with multiple teams, and contributing to the success of IBM Z and LinuxONE products. The position requires a Bachelor's degree, experience in product management, agile practices, design thinking, and strong communication skills.

HR & Talent Technology Intern

Company: IBM

Location: Singapore, SG

Posted Dec 07, 2025

IBM Consulting Business Applications HR Technology in Singapore is opening a paid internship program for HR and Talent Technology Consultants. The program offers training, real consulting projects, and exposure to the latest technologies like AI and Chatbot. It aims to help interns build their careers and potentially join future graduate programs.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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