Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior DevOps Engineer

Company: Little Thinking Minds

Location: Amman

Posted Dec 20, 2025

Little Thinking Minds focuses on making Arabic learning engaging through digital platforms, targeting K12 students. The Senior DevOps Engineer role involves cloud infrastructure, CI/CD pipelines, and security, with a hybrid Amman, Jordan location.

Practitioner Campaign Associate

Company: American Specialty Health Incorporated

Location: Remote

Posted Dec 20, 2025

This job posting highlights a dynamic role at American Specialty Health, emphasizing opportunities to support practitioner recruitment, expand networks, and contribute to empowering individuals. It outlines remote work considerations, responsibilities, qualifications, and core competencies required for the position, while promoting equal opportunity employment.

GTM Analytics Manager

Company: Lattice

Location: USA

Posted Dec 20, 2025

This job description outlines a GTM Analytics Manager role requiring cross-functional collaboration, data analysis, and strategic insights. Responsibilities include developing metrics, supporting revenue teams, and maintaining GTM tools. Qualifications emphasize quantitative skills, SQL expertise, and SaaS business understanding. The position offers a competitive salary range and comprehensive benefits package.

Content Enrichment Specialist - Italian

Company: 1021 Creative

Location: UK

Posted Dec 20, 2025

This job description outlines a parttime Italian Content Enrichment Specialist role based in the UK, requiring fluency in English and Italian. Responsibilities include video content review, trend analysis, and client collaboration, with benefits like remote work and flexible hours. The position emphasizes adaptability, communication skills, and cultural awareness in a fastpaced environment.

Director of Sales - DoD

Company: Yubico

Location: USA

Posted Dec 20, 2025

Yubico, a global leader in secure authentication solutions, emphasizes innovation, strong company culture, and employee benefits. They seek a Director of Sales for the DoD to expand their secure login technology adoption.

Principal Software Engineer - Azure Solutions

Company: TTEC Digital

Location: USA

Posted Dec 20, 2025

This job posting highlights a Principal Software Engineer role at TTEC Digital, emphasizing client engagement, technical leadership, and competitive compensation. Benefits include healthcare, PTO, and a Great Place To Work certification, with a focus on employee growth and diversity.

Product Manager

Company: LI.FI

Location: EMEA

Posted Dec 20, 2025

This job description outlines a Product Manager role focusing on B2B2C product development, requiring 5+ years in crypto/blockchain and collaboration skills. Benefits include flexible work, equity, and global team events.

Senior Full-Stack Engineer (Node.js + React)

Company: Innovecs

Location: Ukraine,Bulgaria,Croatia

Posted Dec 20, 2025

The job posting highlights a Senior FullStack Engineer role at a growing gifting platform, offering competitive compensation, flexible hours, and a positive work culture. It emphasizes the company's innovative digital solutions and employee benefits, creating an appealing opportunity for passionate developers.

Senior Product Manager

Company: MariaDB plc

Location: Remote

Posted Dec 20, 2025

MariaDB is making a significant impact globally, powering essential applications and services. The role seeks a Product Manager to drive innovation in distributed database systems, with opportunities to collaborate with open-source communities and cloud providers. The company emphasizes diversity, inclusion, and technical excellence in its mission.

Sr. Identity Engineer- IIQ/ISC/Zilla

Company: Optiv

Location: USA

Posted Dec 20, 2025

This job description outlines a Sr Identity Engineer role with remote work flexibility, focusing on identity lifecycle management, system integrations, and operational discipline. It highlights required expertise in SailPoint IIQ, Zilla, and CyberArk, along with benefits like professional development and remote work options.

Principal CCaaS Solution Architect - Presales

Company: TTEC Digital

Location: Philippines

Posted Dec 20, 2025

TTEC Digital offers a remote role with competitive salary, benefits, and a great work environment. The position involves technical strategy and client collaboration, emphasizing employee growth and customer experience.

Senior Support Engineer

Company: n8n

Location: Europe

Posted Dec 20, 2025

n8n is a rapidly growing AI platform with a strong community and impressive achievements. They offer competitive roles and a positive work culture, emphasizing innovation and support.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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