Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Federal Data Engineering Co-Op: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on client projects, enhancing knowledge, and gaining professional experience. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

AI Foundations - Research Scientist - Research Internship: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Research Scientist Intern position at IBM Research. It highlights the responsibilities, required education, and technical expertise needed for the role. The position involves conducting end-to-end research in artificial intelligence, contributing to the development of IBM's Granite open-source models, and collaborating with a team of scientists, engineers, and designers.

Chef de projet SAP senior - Complex Delivery & Governance IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex multimodule SAP programs across global enterprises. The role involves leading full lifecycle delivery of SAP projects, managing project planning and execution, overseeing multivendor delivery teams, developing test strategies, defining cutover and release strategies, and providing transparent reporting and governance updates. The ideal candidate should have a Bachelor's degree, preferably a Master's degree, and extensive experience with SAP technologies such as ECC, S4HANA, BWBI, Ariba, and SuccessFactors. Strong knowledge of integration between SAP and non-SAP systems, Agile, Hybrid, and Waterfall delivery approaches, and exposure to multiple industries are preferred.

Research Scientist (Digital ASIC Design)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Quantum is seeking a Research Scientist to develop advanced high-performance digital and mixed-signal ASICs for quantum computing applications. The role involves circuit design, RTL development, logic synthesis, verification, and system integration. A strong background in digital circuit design, CMOS implementation, and EDA tools is required. Experience in custom cell-based digital circuit design, design integration, digital signal processing, and accelerator design is preferred.

AI-Centric Solution Architecting for Global IT Intern - Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Solution Architect role involving global team collaboration, designing architectural solutions for real-world problems across industries, and requiring technical expertise in AI, software development, and communication skills.

Lead AI Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Automation and AI group is seeking an experienced AIML Engineer specializing in Large Language Models (LLMs) to join their AIML Center of Excellence team. The role involves collaborating with cross-functional product teams to implement cutting-edge AI capabilities across IBM's Automation product portfolio. Key responsibilities include data collection and management for LLM evaluation and training, LLM integration and implementation, and establishing AIML best practices and innovation.

Senior Marketing Data Analyst - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Senior Marketing Data Analyst position at HashiCorp, an IBM company. The role involves supporting various marketing domains, utilizing SQL and BI tools, and driving pipeline attribution projects. The ideal candidate should have a strong analytical background, experience with Salesforce, Marketo, SQL, and Tableau, and be process-oriented and detail-focused.

Managing Consultant - SAP S/4HANA FI/CO (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation in hybrid cloud and AI, career development opportunities, and expertise in SAP S4HANA implementations. It emphasizes collaboration with global clients and technical proficiency in SAP modules.

SAP Application Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of SAP Project and Service Management combines strong organizational skills with deep understanding of SAP solutions and IT governance. It involves leading design and architecture of SAP solutions, ensuring alignment with business and IT strategy, and collaborating with stakeholders to design scalable and futureproof architectures. The role requires proven experience as an SAP Application Architect or Senior Consultant, in-depth knowledge of SAP S4HANA architecture, and excellent communication skills.

SAPコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As an SAP consultant, you will lead design workshops, support business development, and mentor team members. The role involves strategic solution leadership, team delivery leadership, and comprehensive solution delivery.

Techniker - Chip & Hardware Test

Company: IBM

Location: Ehningen, DE

Posted Dec 04, 2025

The IBM Development Center in Böblingen-Ehningen is a major European hub for IBM product development, employing around 1300 people. The hardware development team of about 200 engineers works on key components for IBM Z, Power, and Quantum Server families, which are reliable platforms for various applications. The center collaborates internationally with teams in the US, Israel, and India, offering an innovative and collaborative work environment.

Application Consultant-Mainframe Modernization

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Consultants work with visionaries across industries to improve hybrid cloud and AI journeys for innovative companies. The role involves proposal development, requirements analysis, and future-ready architecture planning, with opportunities for skill mastery and industry understanding.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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