Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Lead Logic Design - Core Load Store Unit

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Hardware Developer at IBM, focusing on leading the architecture design and development of Processor Core Load Store Execution unit for high-performance IBM Systems. The position requires extensive experience in architecting and designing Load Store Execution unit of CPU, hands-on experience in implementing DCache Address Translation, Memory Consistency handling, Store ordering, and deep expertise in Out of Order Super Scalar MultiThreaded Core Architecture and ISA.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading technical design and implementation of SAP solutions, partnering with cross-functional teams, and requiring extensive experience with SAP FICO and related modules.

Salesforce Developer - L1

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The job description outlines a role in a Center of Excellence focused on developing scalable Salesforce applications, particularly for Service Cloud and Field Service Cloud. The position involves collaborating with stakeholders, implementing service processes, ensuring compliance, and integrating with enterprise applications. Required skills include Salesforce development, problem-solving, communication, and a willingness to learn.

System development Engineer - Z System

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The IBM mainframe Z Systems is responsible for most credit card transactions and is used by many top insurers, banks, retailers, and airlines. The zVM team is a worldwide team primarily located in Poughkeepsie, NY, with expansion plans in Bangalore, India. The team uses Agile methodologies throughout the software life cycle. The job posting is looking for qualified software engineer candidates to help take zVM virtualization to the next level on the mainframe.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: Chennai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP solutions, leading projects, and conducting testing. It requires 10-12 years of SAP functional experience, preferably with a Master's degree and domain experience in Sales & Distribution.

Associate Threat Intelligence Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes the Associate Program at IBM Consulting, focusing on professional development, learning, and growth. It also highlights the role of an Associate Threat Intelligence Consultant, involving threat analysis, malware execution, and sharing threat assessments to protect people, data, and infrastructure.

Red Hat OpenShift L2+

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The job description outlines the key responsibilities and required skills for an OpenShift Engineer. The role involves managing OpenShift clusters, automating tasks, monitoring performance, ensuring security and compliance, collaborating with teams, and creating documentation. Strong technical skills in OpenShift, Kubernetes, Docker, Linux, scripting, and cloud platforms are essential.

Delivery Project Executive

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The role is a Delivery Project Executive responsible for managing the delivery of contracted services to clients, ensuring client satisfaction, and driving growth through innovation and expansion of existing services. The position requires strong leadership, stakeholder management, and financial acumen.

SAP FICO Lead Consultant

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

The text describes a career opportunity as a Package Consultant at IBM, focusing on delivering mission-critical SAP FICO solutions for clients in the public and private sectors. The role involves leading and delivering SAP FICO implementations, managing full lifecycle projects, and integrating with various SAP modules. The position requires a bachelor's degree in accounting, finance, or a related field, along with 6+ years of experience in SAP FICO implementations, including experience with SAP Funds Management and Public Sector Management.

IT Business Analyst - Risk (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with strong technical and functional knowledge in Risk Management. The role includes analyzing regulation, defining functional design specifications, managing vendor relationships, executing database scripts, liaising with the business, and providing guidance to project teams.

Quality Engineer-Functional

Company: IBM

Location: Shenyang, CN

Posted Dec 04, 2025

A career at IBM Consulting involves long-term relationships and collaboration with global clients. As a Quality Engineer, you will work in an agile environment, building automated tests and ensuring software quality. The role requires technical expertise in software testing, cloud computing, and AI concepts.

Technical Solution Specialist Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is an internship job description for the IBM Z team, which supports clients and internal teams across the Americas. The role involves working with cutting-edge IBM Z and LinuxONE technology, providing enablement, guidance, and technical demonstrations. Interns will gain exposure to enterprise-class systems, modern automation, and hybrid cloud environments. Key responsibilities include assisting in preparing IBM Z networking and storage environments, participating in team activities, shadowing and assisting in deploying Red Hat OpenShift databases and automation tools, learning to support proof-of-concept activities, performance benchmarks, and technology demonstrations, documenting processes, lessons learned, and observations, and contributing to team Kanban intake by tracking tasks and status updates.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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