Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Product Designer - Unified Service Platform

Company: Gusto, Inc.

Location: Remote

Posted Dec 02, 2025

The role is for a Staff Product Designer to join Gusto's Unified Service Platform team and help redefine customer support experiences using AI. The team aims to build AI-driven solutions that transform customer touchpoints into efficient and delightful experiences. The role involves designing intuitive customer support experiences, collaborating with cross-functional teams, and staying updated with AI advancements.

Senior Software Engineer - Ads Experimentation Platform

Company: Reddit

Location: Remote

Posted Dec 02, 2025

Reddit primarily generates revenue through advertising and is working towards building a massive business to fund its mission. The Ads Experimentation Platform team builds tools for engineers and scientists to test new products and verify ideas in the ads marketplace. The team is committed to building scalable and flexible pacing infrastructures to improve market efficiency and budget-aware testing capacity.

Senior Software Engineer - Backend Engineering

Company: Red Cell Partners

Location: Remote

Posted Dec 02, 2025

Trase Systems is an AI company founded in 2023 that empowers enterprise leaders to deploy, manage, and optimize AI solutions. They specialize in AI agents and have topped the Hugging Face GAIA Leaderboard. The company is seeking a backend engineer to design, develop, and maintain scalable backend services and cloud infrastructure.

Silicon Alliances Ecosystem Development Manager

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is founder-led, profitable, and growing, with a global distributed team. The role of a Silicon Alliances Ecosystem Development Manager involves working with semiconductor companies to combine open source adoption with innovative optimizations, developing joint product roadmaps, and creating go-to-market strategies.

Public Cloud Project Manager

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is hiring a Public Cloud Project Manager to manage key Tier 1 Enterprise Public Cloud accounts, collaborate with various stakeholders, and ensure successful project delivery. Canonical offers a distributed work environment, personal learning and development budget, annual compensation review, and various benefits.

Revenue Accounting Manager - Software Industry, IFRS 15, NetSuite

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems. They are hiring a Revenue Accounting Manager to drive revenue recognition processes and ensure proper application of revenue accounting guidance. The company values collaboration, innovation, and a distributed work environment.

Python Engineer

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Python development and collaboration with the open source community. The company offers remote work opportunities and values diversity and excellence.

Senior Software Engineer (Full-Stack) - Taxes & Bookkeeping

Company: Found

Location: Remote

Posted Dec 02, 2025

Found is a company supporting self-employed individuals with tools for financial management and security. They are seeking a Senior FullStack Engineer to enhance their bookkeeping and invoicing systems while offering competitive compensation, equity, and flexible work arrangements. The role involves collaborating on product development and improving technical operations.

Software Engineering Manager - Ubuntu Linux Kernel

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. The company is founder-led, profitable, and growing. They are hiring Software Engineering Managers to lead technical teams in various aspects of Linux kernel delivery and support. The role involves leading a distributed team, working with silicon or cloud partners, ensuring compatibility with diverse hardware platforms, maintaining quality control standards, mitigating security threats, and engaging with other teams and the open source community.

Partner Sales Manager - Dell

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with its flagship product Ubuntu being widely used in enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing, with a global distributed team and a focus on open source innovation. Canonical is hiring a Partner Sales Manager to work closely with Dell and other major partners to build strategic relationships, generate and transact opportunities, and grow Canonical's market share.

Engineering Manager - Public Cloud, Python, Golang

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical, a leading open-source provider, offers an Engineering Manager role with global collaboration opportunities, emphasizing innovation, remote work, and professional growth. The position highlights technical leadership, cloud infrastructure optimization, and a supportive work environment with benefits like travel, learning budgets, and competitive compensation.

Lead Senior Compliance Associate

Company: Kraken

Location: Remote

Posted Dec 02, 2025

Kraken promotes its mission-driven culture, global crypto expertise, and commitment to innovation and compliance. The text highlights opportunities for experienced professionals, emphasizes industry-leading standards, and showcases diversity and inclusion efforts in hiring practices.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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