Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Security Software Engineer (L5) - Detection Engineering

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Detection Engineering Team focuses on analyzing high-risk attack paths and creating focused detections to reduce risk to the business. The team values software engineering skills, risk reduction, and improving the security space. They seek an experienced detection engineer with at least 5 years of experience writing detections at scale using a detection-as-code approach, preferably in an AWS environment. The role offers a competitive compensation structure and comprehensive benefits.

Senior Security Software Engineer (L5) - Security Platforms Engineering

Company: Netflix

Location: Poland

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Security Platforms Engineering team builds foundational security services, including vulnerability management. They are expanding their team in Poland to support vulnerability visibility, triage, and remediation across Netflix's ecosystem. The role is remote for candidates located in Poland.

Account Executive

Company: Xplor

Location: USA

Posted Nov 21, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, helping them manage their operations and grow. The company offers a payment processing platform and SaaS services, with a focus on simplicity, purpose, and creating lasting communities. Xplor values curious, empathetic, and motivated individuals who align with their core values and thrive in a fast-paced, evolving environment.

Data Engineer (L5) – Security

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix emphasizes security and data engineering efforts to protect member data and infrastructure. The role requires building scalable data pipelines and collaborating across teams. The job offers competitive compensation and comprehensive benefits while promoting diversity and inclusion.

Account Executive

Company: Xplor

Location: USA

Posted Nov 21, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, helping them manage their operations and grow. The company values helping people succeed and offers a positive work environment with perks like lifetime residuals, flexible remote work, and mental health support. The job description is for an Account Executive Outside Sales position in Jackson, MS, with a focus on building relationships with business owners and closing sales of payment processing and SaaS services.

Data Engineer (L5) - Ads

Company: Netflix

Location: USA

Posted Nov 21, 2025

This text describes Netflix's Ads Data Engineering team, their focus on building data products for ad impact analysis, hiring requirements for software engineers with data expertise, and details about compensation and benefits. It emphasizes technical skills, collaboration, and company values.

Data Scientist Manager - Games Product and Platform

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Manager of Games Product and Platform DSE to lead a team of data scientists and analytics engineers to improve the gaming experience on Netflix. The role involves providing data strategy, measurement, and experimentation for games product experiences, as well as owning the information flow of critical backend platform data.

Delivery Manager (Product)

Company: TwinStream

Location: UK

Posted Nov 21, 2025

The job posting highlights a Delivery Manager role with key responsibilities in agile delivery, governance, risk management, and stakeholder engagement. It emphasizes competitive benefits including a pension plan, private medical care, flexible working, an electric vehicle scheme, generous annual leave, team events, and additional perks like life assurance and a cycle-to-work scheme.

Proposal Writer

Company: RSI Security

Location: USA

Posted Nov 21, 2025

RSI Security seeks a Proposal Writer for their Sales & Growth team, requiring 25 years of experience in cybersecurity or technical fields. The role involves creating compliant RFP responses, collaborating with experts, and contributing to content libraries. Benefits include remote work, competitive salary, professional growth opportunities, and a mission-driven environment.

Senior Engineering Manager – User Platform

Company: Canva

Location: Australia

Posted Nov 21, 2025

Canva is a company that values diversity, inclusion, and employee well-being. They offer flexible work arrangements, equity packages, and a supportive culture. The User Platform group is responsible for building foundational platforms that enable Canva teams to ship amazing experiences quickly and safely.

Senior Financial Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 21, 2025

This job description outlines a Senior Financial Analyst role with responsibilities in book closing, financial analysis, and team collaboration. Qualifications include a bachelor's degree and 3+ years of experience. The company emphasizes inclusive culture and competitive compensation.

Telehealth Practitioner (Preventative & Proactive Healthcare)

Company: Fresh Clinics

Location: Australia

Posted Nov 21, 2025

Fresh Health seeks a Telehealth Practitioner to deliver patient-centered care, emphasizing clinical excellence, empathy, and proactive health solutions. The role offers flexibility, strong governance, and opportunities to shape preventative healthcare in Australia.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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