Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP SCM Complex Project Manager

Company: IBM

Location: LISBOA, PT

Posted Dec 18, 2025

This role involves collaborating with global clients, managing complex projects, and driving growth through SAP expertise and leadership. It emphasizes career development, strategic partnerships, and impactful business outcomes.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Hyderabad, IN

Posted Dec 18, 2025

IBM Consulting offers a Software Developer role focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth with strong technical requirements.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 18, 2025

IBM Consulting offers roles focused on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth. The position requires technical expertise in SAP CPI, strong communication skills, and experience in configuration management and testing.

CX Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 18, 2025

IBM Consulting offers career opportunities focused on hybrid cloud and AI solutions, emphasizing innovation, collaboration, and long-term growth through strategic partnerships and robust technology.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Taipei, TW

Posted Dec 18, 2025

This text promotes IBM Consulting as a career path emphasizing collaboration, innovation, and professional growth. It highlights opportunities to work with global clients on hybrid cloud and AI solutions, along with skills development and impactful projects. The role requires technical expertise and problem-solving abilities in a dynamic, supportive environment.

Application Developer - Senior ReactJS

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This job posting seeks a Senior Front End Developer with React expertise to collaborate on project delivery, mentorship, and AI initiatives in Egypt. Responsibilities include frontend development, cross-functional teamwork, and adherence to best practices. Requirements include a bachelor's degree, 4+ years of React experience, and strong communication skills.

IBM Internship Application Developer-Microsoft.Net

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI projects with global client partnerships. It highlights technical expertise, cross-cultural teamwork, and professional development in a supportive environment.

Application Developer-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

IBM Consulting promotes career growth through collaborative client relationships, innovation in hybrid cloud and AI solutions, and a supportive culture focused on skill development and impactful results.

Infrastructure Specialist-System Administration

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

This job description outlines an Infrastructure Specialist role at IBM, requiring technical expertise in areas like SSL administration, MQ configuration, and cloud technologies. The position involves supporting infrastructure across industries and delivering solutions that meet client needs.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a Senior Product Manager AI role at IBM Software, focusing on driving AI-driven capabilities for enterprise solutions. It highlights innovation, global collaboration, and impactful work in shaping AI integration platforms with strong emphasis on governance and scalability.

Pentration Tester

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

The role involves planning and executing penetration tests on systems and applications, requiring expertise in cybersecurity tools and OWASP vulnerabilities. IBM seeks candidates with a bachelor's degree and experience in manual and automated testing methods.

Senior ODM Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a job opening for an IBM ODM Developer role, outlining responsibilities such as designing taxonomies, collaborating with stakeholders, and developing decision services. It specifies required education (bachelor's degree), technical skills in Java and IBM ODM tools, and preferred qualifications like a master's degree and experience with Agile methodologies. The role emphasizes problem-solving, system integration, and working within IBM's technology ecosystem.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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