Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Quality Assurance Analyst

Company: IBM

Location: Leicester, GB

Posted Dec 18, 2025

IBM CIC offers a dynamic work environment with opportunities for career growth, extensive training, and a focus on innovation. The role involves performance testing and collaboration with clients, supported by robust technology and a culture of continuous learning. Benefits include flexible working, sabbaticals, and a commitment to diversity and inclusion.

Security Engineer II

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

HashiCorp seeks Product Security Engineers to enhance product security across cloud and self-managed solutions. The role involves secure design, threat monitoring, security assessments, and collaboration with R&D teams. Requirements include 6+ years of security experience and expertise in cloud environments, secure development practices, and vulnerability management.

Senior Integration Developer

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This job description outlines a role in IBM Consulting focusing on integration solutions, requiring expertise in IBM technologies and collaboration with clients for innovative projects. It emphasizes career growth, technical skills in APIs and cloud platforms, and a culture of continuous learning and problem-solving.

Package Consultant-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

The text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI innovation, and technical expertise in SAP solutions. It outlines role responsibilities, required education, and technical skills needed for success in delivering technology-driven business results.

Quality Assurance Representative - Japan Language

Company: IBM

Location: New Delhi, IN

Posted Dec 18, 2025

The job description outlines a Quality Assurance Representative role at IBM Finance & Operations, requiring Japanese fluency and experience in contract management. It highlights opportunities for growth, collaboration, and a supportive work environment.

Application Architect

Company: IBM

Location: Hong Kong, HK

Posted Dec 18, 2025

This job description highlights a career in IBM Consulting focused on cloud systems, collaboration, and innovation, emphasizing growth and global impact.

Senior BPM Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a Senior BPM Developer role at IBM Consulting, emphasizing collaboration with global clients, leadership in workflow solutions, and technical expertise in IBM Business Automation Workflow. It highlights opportunities to impact hybrid cloud and AI initiatives while requiring strong technical skills and mentorship experience.

Order to Cash Process Owner (Transformation Leader)

Company: IBM

Location: Naga City, PH

Posted Dec 18, 2025

IBM seeks a leader to drive innovation and solve complex problems in technology. The role involves managing projects, improving processes, and collaborating with clients globally. Required skills include leadership, communication, and technical expertise in tools like SAP.

Test Developer Intern / Students Program

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

IBM Consulting's internship offers professional growth, collaboration with leading companies, and opportunities to work on impactful projects, fostering innovation and career development.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility data initiatives. The position emphasizes collaboration with clients, innovation, and career growth within IBM's technology ecosystem. Key responsibilities include designing data pipelines, ensuring security standards, and working with advanced analytics teams.

Security Consultant - Data Security L3

Company: IBM

Location: Mumbai, IN

Posted Dec 18, 2025

This text describes a career in IBM Consulting focused on data security roles involving DLP and DAM engineering. It highlights collaboration with clients, strategic technologies, and professional growth opportunities while outlining technical responsibilities and qualifications.

Internship Admin, Go To Market, CDMX, México

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

IBM Consulting promotes career growth through innovation in hybrid cloud and AI solutions, emphasizing collaboration, technical expertise, and long-term development. The role involves working on cutting-edge projects with global clients and requires skills in problem-solving, communication, and adaptability.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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