Travel Reimbursement Jobs in USA
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Senior Customer Success Operations and Programs Manager
Company: Webflow
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization connecting the teams and initiatives across GotoMarket Product Marketing Business Operations Finance Customer Support Partners and Education We create and execute bestinclass programs to amplify our Customer Success efforts and maximize customer value <p> <p> We are looking for a founding member of our Customer Success operations team a strong operator and program manager to drive key initiatives that scale Webflows Customer Success team resulting in better customer maturity growth health and value realization This role combines strong data technology processes and change management to help our teams succeed You will have the autonomy to drive work streams with company impact all the way up to the Executive level <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Exempt status <p> <li> <li> <p> The cash compensation for this role is tailored to align with the cost of labor in different US geographic markets The base pay for this role ranges from $126000 in our lowest geographic market up to $175000 in our highest geographic market These figures are in $USD and apply to candidates in the United States The specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills <p> <li> <li> <p> Reporting <strong> <strong> to the the Senior Manager GTM Strategy and Operations <p> <li> <ul> <p> As a <strong> Senior Customer Success Operations and Programs Manager <strong> you will <p> <p> <strong> CS Operations <strong> <p> <ul> <li> <p> Position yourself as a trusted partner for our Customer Success Technical Architect and Sales leadership teams <p> <li> <li> <p> Build and maintain detailed reports dashboards and alerting to track the performance impact and risks of the Customer Success business with a focus on revenue retention customer health and product adoption <p> <li> <li> <p> Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals <p> <li> <li> <p> Report on OKRs and key metrics during monthly business reviews as well as fulfilling oneoff analyses when needed <p> <li> <li> <p> Represent the Customer Success team in various crossfunctional projects meetings and Slack channels <p> <li> <li> <p> Drive requirements use cases evaluation and deployment of a Customer Success management solution like Catalyst Totango Vitaly ChurnZero Gainsight <p> <li> <li> <p> OwnAdmin or be a key stakeholder for systems and tools within the Customer Success team including Customer Success management Revenue data platforms like Pocus Tableau Clari Slack Sales Elevate knowledgebase and documentation like Confluence Google Drive Highspot Guru <p> <li> <li> <p> Facilitate the intake of requests from Customer Success and GoToMarket stakeholders <p> <li> <ul> <p> <strong> Strategic Programs <strong> <p> <ul> <li> <p> Identify new and optimize existing processes and workflows to improve inefficiencies both internally and externally <p> <li> <li> <p> Drive andor contribute to key Customer Success programs including Risk Management Expansion motion Health amp Maturity Scoring Enterprise Voice of the Customer and more <p> <li> <li> <p> Collaborate as the operational partner to our Product Enablement team in our Field readiness amp product release readiness process <p> <li> <li> <p> Establish yourself as a stakeholder in crossfunctional GTM programs like Product Release Process Enterprise marketing Webflow Events EPD Engineering Product Design Operating rhythm Pricing and Packaging and Incident management etc <p> <li> <li> <p> Maintain documentation of our evolving processes and customer success motion <p> <li> <li> <p> Identify and create key playbooks for our postsales teams for example driving expansion risk management product adoption customer maturity etc <p> <li> <li> <p> Demonstrate strong change management skills when implementing newexisting processes helping to shape our internal operating model as we scale <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Navigating through rapid change intricate complexity and uncertainty introduces a hint of chaos At Webflow we embrace this dynamic finding comfort in the ambiguity it brings If you enjoy this type of environment this role might be for you <p> <p> Youll thrive as a <strong> Senior Customer Success Operations and Programs Manager <strong> if you <p> <ul> <li> <p> Selfstarter who can identify a problem validate impact formulate a pointofview to solve and drive the work to completion or handoff <p> <li> <li> <p> 5+ years experience managing projects and crossfunctional programs related to GotoMarket and postsales strategy including managing and prioritizing a roadmap of initiatives <p> <li> <li> <p> Track record of developing repeatable scalable solutions through the use of technology automation and now AI <p> <li> <li> <p> Strong relationship builder with crossfunctional leadership and peers <p> <li> <li> <p> Are passionate about our customers and our team driving excellence and innovation at every turn while moving with heartfelt urgency <p> <li> <li> <p> Experience as an Admin in Salesforce musthave Outreach Gong Highspot and similar tools <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program <p> <li> <li> <p> Access to mental wellness coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Commuter benefits for inoffice workers <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <p> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> Protecting your privacy and the security of your data is a longstanding top priority for Webflow Please consult our <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Applicant Privacy Notice <em> <a> <em> to know more about how we collect use and transfer the personal data of our candidates <em> <p> <p> <p> <p> <p><p>
Genesys Cloud Principal Architect
Company: TTEC Digital
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> This position is responsible for the oversight configuration installation and design of Genesys Cloud solutions The implementation may be a new deployment adding features or creating new integrations and flows The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team andor Support either remotely or onsite Mentorship to teammates throughout the delivery organization is also a function of this role Traveling and working after hours is an essential part of this position The Genesys Cloud Principal Architect is also responsible for developing and documenting TTEC Digital best practices as it relates to implementing Genesys Cloud This position will work closely with vendor support to remedy any ongoing system or software problems Additionally the Genesys Cloud Principal Architect participates in vendor meetings and acts as a technical resource to the project manager or sales executives <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Demonstrate professionalism and leadership in representing TTEC Digital to customers and vendors <p> <li> <li> <p> Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects <p> <li> <li> <p> Collaborate with sales team on scoping and quoting professional services <p> <li> <li> <p> Create tools and methods to support the team and streamline implementation <p> <li> <li> <p> Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise <p> <li> <li> <p> Act as Technical Lead on Genesys Cloud implementation projects providing guidance oversight and mentorship to other project team members in support of their implementing TTEC Digital best practice throughout the Genesys Cloud implementation project <p> <li> <li> <p> Act as resource for peers when they require assistance on projects they are leading <p> <li> <li> <p> Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements <p> <li> <li> <p> Detailed understanding of integrations <p> <li> <li> <p> Identify system andor software problems and propose solutions <p> <li> <li> <p> Understand the scope of the project integrations customer requirements etc <p> <li> <li> <p> Configuration installation and testing of solutions <p> <li> <li> <p> Provide technical specifications as requested <p> <li> <li> <p> Followup on and resolve outstanding issues in a timely manner <p> <li> <li> <p> Conduct system setup as required <p> <li> <li> <p> Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution <p> <li> <li> <p> Understand systems to be able to identify problems and provide a remedy <p> <li> <li> <p> Afterhours work will be required <p> <li> <li> <p> Travel Required <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> 1+ year experience in the Information Technologies Field <p> <li> <li> <p> 2+ years proven track record in telephony networking or IT industry <p> <li> <li> <p> Minimum 2 years Genesys Cloud installation and configuration <p> <li> <li> <p> Minimum 3 years of IVR Bot Speech Recognition telephony development and integration <p> <li> <li> <p> 3+ year experience deploying testing and supporting telephony projects in a customer facing environment <p> <li> <li> <p> Strong understanding of contact center business operations and processes <p> <li> <li> <p> Valid Genesys Cloud Certified Professional Certification <p> <li> <li> <p> Extensive knowledge and experience with Genesys Cloud <p> <li> <li> <p> Broad experience with VoIP Networking and Telecom products and solutions <p> <li> <li> <p> Wireshark Packet Capture understanding <p> <li> <li> <p> Ability to createdevelop reusable Data Actions Libraries and Architect Libraries <p> <li> <li> <p> Strong Understanding of Advanced Dialer Concepts <p> <li> <li> <p> REST understanding and familiarity <p> <li> <li> <p> Understanding of Active Directory and related services DNS DHCP Azure AWS SCIM SSO <p> <li> <li> <p> Database concepts and systems <p> <li> <li> <p> Conceptual understanding of AWS and AZURE architecture <p> <li> <li> <p> Strong understanding interdependencies of 3rd party technologies <p> <li> <li> <p> Strong understanding of AWS Lex Bot <p> <li> <li> <p> Strong understanding of Google Dialog Flow <p> <li> <li> <p> Bot Consumption and creation through architect <p> <li> <li> <p> Reusable Bot Creation <p> <li> <li> <p> Ability to build REST APIs <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $100000 to $150000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Inside Sales Consultant
Company: Riverside Insights
Location: USA
Posted Mar 16, 2024
Riverside Insights is a growth-focused company aiming to elevate one billion lives globally by 2030 through research-based assessments and technology. The Inside Sales Consultant- Clinical Assessments (Growth) role involves attaining sales goals, promoting products, and building customer relationships. Key responsibilities include attaining annual Bookings target, developing product knowledge, and executing a sales plan. The role requires a Bachelor's degree, NetSuite and HubSpot experience, and strong communication skills. Riverside Insights offers comprehensive benefits and a collaborative, inclusive work environment.
Senior Solution Architect
Company: Deputy
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At Deputy were on a mission to change the way the world works and we are looking for fantastic people to help us do that Our mission is to simplify shift work with our longer term vision to enable thriving workplaces in every community <p> <p> <p> <p> Deputy is a SaaS workforce management company designed to simplify employee scheduling time and attendance tracking and task management for businesses We are headquartered in Sydney AU and San Francisco USA with offices in Melbourne AU and London UK Weve helped employers across all industries in 70+ countries optimize their workforce and improve operational efficiency As a fastgrowing tech company Deputy offers an exciting and dynamic work environment with opportunities for career growth and development <p> <p> <p> <p> You do not need to match every listed expectation to apply for this position Here at Deputy we know that diverse perspectives foster the innovation we need to be successful and we are committed to building a team that encompasses a variety of backgrounds experiences and skills <p> <p> <p> <p> As a Solution Architect you will act as a technical resource to help our sales team qualify and close new business You will assist in driving the presales process while also being an advocate for the postsales teams You will report to the Director of Sales Engineering and Delivery Partnerships <p> <p> <p> <p> <p> <p> <strong> Key Responsiblities <strong> <p> <ul> <li> <p> Assist sales reps with technically qualifying new sales opportunities <p> <li> <li> <p> Provide presales engineering support to account teams and lead solution discovery discussions with our clients and partners <p> <li> <li> <p> Build and deliver custom product demonstrations which focus on key business drivers and functional requirements for potential customers <p> <li> <li> <p> Design custom Deputy solutions based on clients business priorities and technical capabilities <p> <li> <li> <p> Work closely with Product Compliance and Support to ensure customer feedback is channelled appropriately <p> <li> <li> <p> Work with Sales and CS functions to build and refine scalable business processes <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> World class communicator with excellent sales instincts <p> <li> <li> <p> Experience selling software solutions into complex environments <p> <li> <li> <p> Keen technical mind comfortable writing scripts in at least one programming language <p> <li> <li> <p> Proven ability to manage multiple assignments simultaneously work independently and drive projects to completion with minimum guidance and high attention to detail <p> <li> <li> <p> 5+ years in SalesPartner Engineering or Solutions Consulting role <p> <li> <li> <p> Workforce Management experience is a big plus <p> <li> <ul> <p> <p> <p> <p> <p> The pay range for this position takes into account multiple factors that are all considered to determine an individual candidates starting pay These factors include but are not limited to market factors experience technical and nontechnical skills education certifications and other business acumen This range does not include any potential incentive programs such as individual or organizational performance bonuses <p> <p> <p> <p> For candidates based in the San Francisco Bay Area or New York City the pay range for this position is $121000 $130000 <p> <p> <p> <p> For candidates based outside San Francisco Bay Area or New York City the pay range for this position is $98000 $ 106000 <p> <p> <p> <p> <strong> Employee Perks <strong> <p> <p> Employee Stock Ownership <p> <p> Competitive Compensation Packages <p> <p> 401k Company Match <p> <p> Comprehensive Health Benefits <p> <p> Commuter Reimbursement Program <p> <p> Flexible Work Schedule <p> <p> <p> <p> <em> Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation Our global team members are from a variety of cultures And we welcome different perspective and skills <em> <p> <p> <p> <p> LIRemote <p><p>
Principal Software Engineer (L5)
Company: Twilio
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Join the team as Twilios next Principal Software Engineer on our Data amp Analytics Platform <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <p> <strong> About the job <strong> <p> <p> We are seeking an experienced and visionary Principal Engineer to join our Data team and lead the design and development of our data platform In this role you will be responsible for architecting scalable and reliable data solutions driving technical innovation and mentoring a team of talented engineers The ideal candidate will have deep expertise in data engineering strong leadership skills and a proven track record of delivering complex data projects at scale <p> <p> <strong> Responsibilities <strong> <p> <p> In this role youll <p> <ul> <li> <p> Lead the design and development of our data infrastructure driving technical vision and strategy to ensure scalability reliability and performance <p> <li> <li> <p> Serve as the subject matter expert in distributed systems data technologies with strong software engineering skills <p> <li> <li> <p> Architect and implement scalable and efficient data pipelines storage solutions and processing frameworks using stateoftheart technologies <p> <li> <li> <p> Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices <p> <li> <li> <p> Mentor and coach a team of talented engineers fostering a culture of technical excellence collaboration and continuous learning <p> <li> <li> <p> Collaborate closely with crossfunctional teams to understand business requirements and translate them into scalable and efficient technical solutions <p> <li> <li> <p> Ensure data quality integrity and security throughout the data lifecycle adhering to industry best practices and compliance standards <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> Bachelors or Masters degree in Computer Science Engineering or a related field <p> <li> <li> <p> 10+ years of experience in data engineering software development or a related field with at least 5 years in a technical leadership role <p> <li> <li> <p> Proven track record of architecting and delivering complex data projects at scale with a deep understanding of data infrastructure and distributed systems <p> <li> <li> <p> Expertise in big data technologies such as Hadoop Spark Kafka and cloudbased data services AWSGCPAzure <p> <li> <li> <p> Proficiency in programming languages such as Python Java or Scala with strong problemsolving skills and attention to detail <p> <li> <li> <p> Strong understanding of data modeling data warehousing and ETL processes with experience designing and optimizing data pipelines <p> <li> <li> <p> Excellent communication and collaboration skills with the ability to influence technical decisions and drive alignment across teams <p> <li> <li> <p> Strong leadership skills with a track record of mentoring and developing highperforming engineering teams <p> <li> <li> <p> Demonstrated ability to thrive in a fastpaced dynamic environment and deliver results under tight timelines <p> <li> <ul> <p> Desired <p> <ul> <li> <p> Strong experience with AWS data technologies <p> <li> <li> <p> Contributions to OSS projects is a bonus <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be remote and based in the United States This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas <p> <p> <strong> Travel <strong> <p> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team inperson meetings <p> <p> <strong> What We Offer <strong> <p> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <em> Please note this role is open to candidates outside of Colorado California New York and Washington The information below is provided for candidates hired in those locations only <em> <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $16448000 $20560000 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan and corporate bonus plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodationtwiliocom <p><p>
Customer Project Manager
Company: SMA America
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> Purpose of the position <p> <ul> <li> <p> The Customer Project Manager is responsible for providing quality and timely delivery of inverters and MV stations to utility scale projects in North America Duties include providing project management assistance managing project scope and station integration delivering inverter solutions to meet specific customer needs and supporting customer negotiations and installation projects <p> <li> <ul> <p> Primary duties responsibilities <p> <ul> <li> <p> Defines the scope schedule and cost basis for utility scale project proposals <p> <li> <ul> <ul> <li> <p> Coordinates with Sales department to communicate customer and client needs and to negotiate contracts and order changes <p> <li> <ul> <ul> <li> <p> Manages all aspects of project delivery including planning and MV station integration <p> <li> <ul> <ul> <li> <p> Monitors and provides reports on task completion and forecasting of project milestones <p> <li> <ul> <ul> <li> <p> Provides an effective point of contact for the customer and measures success from the customers perspective <p> <li> <ul> <ul> <li> <p> Triggers effective and timely PO and invoice activities <p> <li> <ul> <ul> <li> <p> Focuses on building partner relationships with EPCs and station integrators <p> <li> <ul> <ul> <li> <p> Identifies and completes process improvement projects <p> <li> <ul> <ul> <li> <p> Responsible for decisions related to the project <p> <li> <ul> <ul> <li> <p> Partial budget responsibility <p> <li> <ul> <ul> <li> <p> Other duties as may be required or assigned <p> <li> <ul> <p> Required training type duration field additional training <p> <ul> <li> <p> A bachelors degree in relevant field or equivalent work experience <p> <li> <li> <p> Basic Certification in Project Management eg CAPM is a plus <p> <li> <ul> <p> Required relevant professional experience type duration <p> <ul> <li> <p> At least 2 years of project management experience are required <p> <li> <li> <p> Experience in renewable energy is preferred <p> <li> <li> <p> Electricalmechanical background preferred <p> <li> <ul> <p> Other specialized skills <p> <ul> <li> <p> Knowledge of contracts and legal documentation is required <p> <li> <li> <p> Knowledge of renewable energy sector is preferred <p> <li> <li> <p> Structured and independent working style <p> <li> <li> <p> Basic knowledge of related areas of expertise <p> <li> <li> <p> Ability to manage execution and prioritize multiple projects <p> <li> <li> <p> Ability to manage details without losing sight of the bigger picture <p> <li> <li> <p> Ability to analyze and solve problems quickly and effectively <p> <li> <li> <p> Ability to build networks across different cultures locally and over distance eg USA LATAM HQ in Germany <p> <li> <li> <p> Proven leadership skills are required <p> <li> <li> <p> Excellent technical communication skills <p> <li> <li> <p> Proficiency in the English language both written and verbal is required German andor Spanish language skills are a plus <p> <li> <li> <p> Proficiency with Microsoft Office Suite Word PowerPoint Excel SharePoint is strongly preferred <p> <li> <li> <p> Attention to detail and a high level of accuracy are required <p> <li> <li> <p> Ability to facilitate effective meetings <p> <li> <li> <p> A valid drivers license is required <p> <li> <li> <p> This position may require periodic domestic and international travel <p> <li> <ul> <p> The compensation range for this position is $95000 $110000 annually <p><p>
Senior Director of Global Partnerships and Alliances Enablement
Company: Workiva
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> Summary <strong> <p> <p> The Sr Director of Global Partnerships and Alliances Enablement will work crossfunctionally to create the global enablement strategy and programs that will drive partnerled and cosell revenue As the Sr Director you will be responsible for creating best in class learning experiences for our global partner and alliances audiences and promoting coselling with our Workiva global sales teams <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Create a phased enablement strategy to align with the strategic goals of the Global Partnerships and Alliances organization <p> <li> <li> <p> Work with Leadership to identify knowledge and skill gaps at our individual partners <p> <li> <li> <p> Collaborate crossfunctionally with the Marketing Product Strategy Enablement Leads and SMEs to develop scalable and repeatable programs that fill identified gaps <p> <li> <li> <p> Design manage and deliver partner and internal partner based ILT and virtual programs <p> <li> <li> <p> Plan produce design develop author and maintain appropriate content in partnership with PM and PMM including selecting appropriate delivery methods and process of adoption <p> <li> <li> <p> Create certification paths by partner tier <p> <li> <li> <p> Work collaboratively with the Solutions Engineering Enablement lead on certification programs for partner presales technical teams <p> <li> <li> <p> Participate actively in Global Partner Team calls and forecasts by providing updates on enablement programs and identifying needs from the field <p> <li> <li> <p> Communicate daily with the Global Partner Team to ensure strategic alignment <p> <li> <li> <p> Own the cadence of communication to our global Partner community on Enablement offerings <p> <li> <li> <p> Recruit and lead the Global Partnerships and Alliances Enablement organization <p> <li> <ul> <p> <p> <p> <strong> What Youll Need <strong> <p> <p> <strong> Minimum Qualifications <strong> <p> <ul> <li> <p> Bachelors degree with 12 years of experience in Global Enablement or Partner Enablement Masters degree with 10 years or PhD with 8 years <p> <li> <li> <p> Experience enabling Partnerships and Alliances teams on a platform sale with multiple CLevel economic buying audiences <p> <li> <li> <p> Experience working with a global organization and global partners <p> <li> <li> <p> Experience with Salesforcecom <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Strong business acumen and analytical skills <p> <li> <li> <p> Ability to problem solve in a fastpaced environment <p> <li> <li> <p> Proven track record of building and maintaining scalable programs <p> <li> <li> <p> Strong crossfunctional collaboration skills and proven ability to influence across organizational boundaries required <p> <li> <li> <p> Exceptional communication and presentation skills <p> <li> <li> <p> Outstanding time management skills strong business acumen with an ability to prioritize multiple functions and tasks <p> <li> <li> <p> Proven track record of building leading and mentoring a high performing team <p> <li> <li> <p> Highspot experience preferred <p> <li> <li> <p> ImPartner PRM experience preferred <p> <li> <ul> <p> <p> <p> <strong> Travel Requirements <strong> <p> <ul> <li> <p> Ability to travel globally up to 30 <p> <li> <ul> <p> <p> <p> <strong> Working Conditions amp Physical Requirements <strong> <p> <ul> <li> <p> Reliable internet access for any period of time working remotely not in a Workiva office <p> <li> <ul> <p> <p> <p> <strong> How Youll Be Rewarded <strong> <p> <p> <p> <p> ✅ Salary range in the US $17400000 $29600000 <p> <p> ✅ A discretionary bonus typically paid annually <p> <p> ✅ Restricted Stock Units granted at time of hire <p> <p> ✅ 401k match and comprehensive employee benefits package <p> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <h2> <h2> <p> <strong> Where Youll Work <strong> <p> <h2> <h2> <p> Our values drive how we work and who we hire You will see these values ingrained in how we support our customers work with team members build our products and in the work environment weve created <p> <p> <p> <p> We believe our people are our greatest asset and our unique culture gives employees the opportunity to make an impact everyday We give our employees the freedom and resources they needbacked by our culture of collaboration and diverse thoughtto continue innovating and breaking new ground We hire talented people with a wide range of skills and experiences who are eager to tackle some of todays most challenging problems <p> <p> <p> <p> At Workiva youll enjoy <p> <ul> <li> <p> <strong> Fantastic Benefits <strong> With coverage starting day one choose from competitive health dental and vision plans on the largest physician networks available <p> <li> <li> <p> <strong> Casual Dress <strong> Workiva has a casual work environment most people wear jeans to the office <p> <li> <li> <p> <strong> Involvement <strong> Ability to participate in Business Employee Resource Groups Black Hispanic Asian Women Rainbow LGBTQIA+ Veterans Disabilities Volunteering Company wide celebrations and more <p> <li> <li> <p> <strong> Worklife Balance <strong> We have competitive PTO VTO and Parental Leave We encourage employees to spend time enjoying life outside of work <p> <li> <ul> <p> <strong> Learn more about life at Workiva <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanyworkiva rel=noopener noreferrer nofollow target=blank> httpswwwlinkedincomcompanyworkiva <a> <p> <p> <strong> Learn more about benefits <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwworkivacomcareersbenefits rel=noopener noreferrer nofollow target=blank> httpswwwworkivacomcareersbenefits <a> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LIRM1 <p><p>
Implementation Specialist - Customer Care & Premises
Company: SpryPoint
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> The Company <strong> <p> <p> <p> <p> Simply put SpryPoint provides Smart Solutions for Smart Utilities <p> <p> <p> <p> Founded in 2011 <a class=fontbold underline fontbold underline postingslink href=httpswwwsprypointcompagesaboutwhoweare rel=noopener noreferrer nofollow target=blank> SpryPoint <a> is a leading provider of cloudbased solutions for the utility sector Our team of experts has extensive experience serving utilities across North America and we are dedicated to helping our clients improve their operations and better serve their customers Our solutions include advanced billing and customer relationship management tools as well as powerful analytics and data management capabilities We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market <p> <p> <p> <p> <p> <p> <strong> JOB DUTIES amp RESPONSIBILITIES <strong> <p> <p> <p> <p> We are looking for an experienced Implementation Specialist to join our Customer Care amp Premises Implementation team to exceed our customers expectations The successful candidate will spend the majority of their time working directly with our utility customers to implement cuttingedge enterprise applications <p> <p> <p> <p> The Implementation Specialist will be responsible for the following <p> <p> <p> <p> <p> <p> <strong> Implementation <strong> <p> <ul> <li> <p> Leading gap analysis sessions with customers <p> <li> <li> <p> Evaluating existing business processes <p> <li> <li> <p> Mapping tobe business processes <p> <li> <li> <p> Configuring testing and tuning the software <p> <li> <li> <p> Mapping and assist with data conversions from legacy systems <p> <li> <li> <p> Training end users <p> <li> <li> <p> Providing support to the customer during acceptance testing through Go Live and postimplementation stabilization <p> <li> <li> <p> Work with development amp devops teams to influence design and validate solutions <p> <li> <ul> <p> You will advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis communicating industry best practices and understanding the current and desired future states <p> <p> <p> <p> <strong> Documentation <strong> <p> <ul> <li> <p> Assist the Project Manager in the creation and review of project documentation This may involve the creation of specification documentation where application customization is required <p> <li> <ul> <p> <p> <p> <strong> PreSales Assistance <strong> <p> <ul> <li> <p> Assist the Sales team and partners with presales activities such as highlevel gap analysis and product demonstrations as directed from time to time <p> <li> <li> <p> Travel and working at client sites across North America is anticipated to be up to a 50 commitment to be successful in this position The successful candidate must be able to travel outside of Canada with no known legal or immigrationrelated impediment in doing so <p> <li> <ul> <p> <p> <p> <strong> QUALIFICATIONS AND COMPETENCIES <strong> <p> <ul> <li> <p> 2+ years of experience working with enterprise utility software preferred specifically with utility Customer Information Systems CIS <p> <li> <li> <p> Experience with Mobile Field and Workforce Management MFM amp MWM Work Order amp Asset Management WAMS and Customer Engagement Portal experience is an asset <p> <li> <li> <p> Ability to map processes and have worked in a large process mapping project <p> <li> <li> <p> Proven ability to train users on software applications <p> <li> <ul> <p> <p> <p> <strong> Technical Skills <strong> <p> <ul> <li> <p> Experience working with Reporting amp Business Intelligence Platforms <p> <li> <li> <p> Interest in expanding knowledge and applying knowledge to solve industry problems <p> <li> <li> <p> Basic understanding of relational databases and SQL in particular <p> <li> <ul> <p> <p> <p> <strong> Competencies <strong> <p> <ul> <li> <p> Effectively prioritize and execute tasks in what can be a highpressure environment <p> <li> <li> <p> Strong written and verbal communication skills and a proven ability to present information clearly and concisely <p> <li> <li> <p> Enthusiastic approach to learning new skills and openminded to change <p> <li> <li> <p> Proven interpersonal skills the ability to build and strengthen relationships and the ability to foster cooperation with numerous stakeholders including senior management clients and business partners <p> <li> <li> <p> Confidence to work independently and interpersonal skills to work as a member of internal and external teams <p> <li> <li> <p> Strong analytical problemsolving skills with an emphasis on making decisions quickly and effectively <p> <li> <li> <p> Comprehensive understanding of implementation methodologies of complex software implementations <p> <li> <li> <p> Understanding of organizational change management and the challenges associated within enterprise level software implementations <p> <li> <li> <p> Ability to develop a deep understanding of utility industries electric water wastewater gas telecommunications sanitation and others <p> <li> <ul> <p> <p> <p> <strong> WHY YOU WOULD WANT TO WORK AT SPRYPOINT <strong> <p> <ul> <li> <p> The opportunity to work with cuttingedge technologies <p> <li> <li> <p> The opportunity to be part of a very motivated fastmoving team with customers all over North America <p> <li> <li> <p> The opportunity to work with a highly skilled and experienced team <p> <li> <li> <p> The ability to work remotelyA very positive healthy and collaborative work culture <p> <li> <li> <p> Companypaid premiums for health amp dental coverage <p> <li> <ul> <p> <p> <p> <p> <p> $80000 $105000 a year <p> <p> SpryPoint is an equalopportunity employer We do not discriminate on the basis of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws If you have a disability or special need that requires accommodation please do not hesitate to let us know <p><p>
Senior Director of Solution Engineering Enablement
Company: Workiva
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> Summary <strong> The Sr Director of Solution Engineering Enablement will work crossfunctionally to create the global enablement strategy and programs to drive scalable ARR growth across the Workiva Platform As the Sr Director you will be responsible for developing the strategy and creating best in class learning experiences for our global solutions engineering audiences both direct and partner <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Create a phased enablement strategy to align with the strategic goals of the Global Solution Engineering organization <p> <li> <li> <p> Build and lead a global team both directreporting and crossfunctional capable of delivering onetomany and onetoone learning experiences including ILT both inperson and virtual as well as ondemand learning <p> <li> <li> <p> Work closely with product management marketing partner and engineering teams to turn technical featuresfunctions into presales and salesspecific content <p> <li> <li> <p> Support the planning coordination prioritization and execution of training activities such as webinars onboarding certification and ongoing readiness on key releases <p> <li> <li> <p> Create and maintain learning assets through internal and partner facing platforms <p> <li> <li> <p> Develop maintain and report on key KPIs for enablement programs that align to leading indicators of revenue <p> <li> <li> <p> Participate actively in global sales calls regional meetings and forecasts to provide updates on enablement programs and identifying needs from the field <p> <li> <li> <p> Communicate daily with the Global Solution Engineering team to ensure strategic alignment <p> <li> <ul> <p> <p> <p> <strong> What Youll Need <strong> <p> <p> <strong> Minimum Qualifications <strong> <p> <ul> <li> <p> Bachelors degree with 12 years of experience in Solution Engineering or Solution Engineering Enablement Masters degree with 10 years or PhD with 8 years <p> <li> <li> <p> Experience enabling Solution Engineering teams on a platform sale with multiple CLevel economic buying audiences <p> <li> <li> <p> Experience working within a global organization <p> <li> <li> <p> Experience with Salesforcecom <p> <li> <li> <p> Experience working in Learning Management and Experience Platforms <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Minimum 8 years direct people management experience preferred including leading of Directors and Managers <p> <li> <li> <p> 2+ years Solution Engineering Management experience preferred <p> <li> <li> <p> Experience working with tools such as LinkedIn Sales Navigator SalesLoft or Highspot is preferred <p> <li> <li> <p> Proven track record of building and maintaining scalable programs <p> <li> <li> <p> Strong crossfunctional collaboration skills and proven ability to influence across organizational boundaries required <p> <li> <li> <p> Exceptional communication and presentation skills with the ability to articulate complex technical concepts to both technical and nontechnical buyers <p> <li> <li> <p> Outstanding time management skills strong business acumen with an ability to prioritize multiple functions and tasks <p> <li> <li> <p> Proven track record of building leading and mentoring a high performing team <p> <li> <ul> <p> <p> <p> <strong> Travel Requirements <strong> <p> <ul> <li> <p> Ability to travel globally up to 30 <p> <li> <ul> <p> <p> <p> <strong> Working Conditions amp Physical Requirements <strong> <p> <ul> <li> <p> Reliable internet access for any period of time working remotely not in a Workiva office <p> <li> <ul> <p> <p> <p> <strong> How Youll Be Rewarded <strong> <p> <ul> <li> <p> Salary range in the US <p> <li> <ul> <p> $17400000 $29600000 <p> <ul> <li> <p> A discretionary bonus typically paid annually <p> <li> <li> <p> Restricted Stock Units granted at time of hire <p> <li> <li> <p> 401k match and comprehensive employee benefits package <p> <li> <ul> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <h2> <h2> <p> <strong> Where Youll Work <strong> <p> <h2> <h2> <p> Our values drive how we work and who we hire You will see these values ingrained in how we support our customers work with team members build our products and in the work environment weve created <p> <p> <p> <p> We believe our people are our greatest asset and our unique culture gives employees the opportunity to make an impact everyday We give our employees the freedom and resources they needbacked by our culture of collaboration and diverse thoughtto continue innovating and breaking new ground We hire talented people with a wide range of skills and experiences who are eager to tackle some of todays most challenging problems <p> <p> <p> <p> At Workiva youll enjoy <p> <ul> <li> <p> <strong> Fantastic Benefits <strong> With coverage starting day one choose from competitive health dental and vision plans on the largest physician networks available <p> <li> <li> <p> <strong> Casual Dress <strong> Workiva has a casual work environment most people wear jeans to the office <p> <li> <li> <p> <strong> Involvement <strong> Ability to participate in Business Employee Resource Groups Black Hispanic Asian Women Rainbow LGBTQIA+ Veterans Disabilities Volunteering Company wide celebrations and more <p> <li> <li> <p> <strong> Worklife Balance <strong> We have competitive PTO VTO and Parental Leave We encourage employees to spend time enjoying life outside of work <p> <li> <ul> <p> <strong> Learn more about life at Workiva <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanyworkiva rel=noopener noreferrer nofollow target=blank> httpswwwlinkedincomcompanyworkiva <a> <p> <p> <strong> Learn more about benefits <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwworkivacomcareersbenefits rel=noopener noreferrer nofollow target=blank> httpswwwworkivacomcareersbenefits <a> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LIRM1 <p><p>
Customer Communications Manager
Company: HHAeXchange
Location: USA
Posted Mar 16, 2024
HHAeXchange is seeking a Customer Communications Manager to lead the development and execution of customer communications. The role involves creating a unified communication strategy, managing email communications, and driving customer success. The ideal candidate should have 5+ years of experience in communications, technical writing, and writing for a customer audience, with a strong bias towards action and excellent verbal and written communication skills. The base salary range for this US-based, full-time, and exempt position is $110,000-$120,000.
Associate Director - Derivatives Sales
Company: Luxor Technology
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> About Luxor amp Hashrate Derivatives <strong> <p> <p> <p> <p> The Luxor team has built a range of solutions for scaling blockchain infrastructure including a globally distributed mining pool firmware an ASIC brokerage desk and RFQ platform a wide variety of blockchain software as well as Hashrate derivatives markets and tools <p> <p> Luxor has launched multiple OTC markets for Hashrate derivatives and will soon be launching a Hashrate Futures contract as well Our products are designed for two main use cases <p> <p> A tool for Bitcoin Miners and those in the ecosystem to be able to manage their revenue risk exposure <p> <p> A financial instrument that allows market participants to gain and manage exposure to Bitcoin Mining <p> <p> Our roadmap includes building out these markets as well as launching future financial instruments As such we are expanding our Derivatives Team seeking to hire an <strong> Associate Director Derivatives Sales <strong> <p> <p> <p> <p> <strong> Job Description <strong> <p> <p> <p> <p> The <strong> Associate Director Derivatives Sales <strong> is an experienced financial professional who is dedicated to promoting and selling a wide range of derivatives products to clients such as hedge funds asset managers and other financial institutions Other responsibilities will include onboarding and managing the operational needs associated with trading activity <p> <p> This role will report to the Head of Derivatives and the primary function will be to grow revenue in new and existing products sourcing new market participants and helping existing customers with their trading needs This is a remote role with some travel required <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Executing and enhancing Luxors derivatives client acquisition and sales strategy <p> <li> <li> <p> Expand Luxors derivatives revenue stream by growing our customer pipeline generating new derivative trading opportunities and developing the Hashrate derivative knowledge base across the traditional finance market participants bitcoin miners hedge funds private equity family offices banks and traditional market makers <p> <li> <li> <p> Supporting the trading activities of the derivatives desk including realtime pricing information trade execution and settlement <p> <li> <li> <p> Building and maintaining relationships with clients to understand their trading and hedging objectives and identify opportunities to sell derivatives products that meet their needs <p> <li> <li> <p> Staying informed about the latest market conditions and trends emerging products and services and regulatory changes in the derivatives market <p> <li> <li> <p> Gathering market intelligence and providing feedback to the trading desk and product development teams <p> <li> <li> <p> Maintain a thorough understanding of the OTC and listed derivatives marketplaces to help build Luxors strategic positioning in the digital asset space <p> <li> <li> <p> Communicating with clients to answer questions and resolve any issues related to their trades <p> <li> <ul> <p> The ideal candidate for the <strong> Associate Director Derivatives Sales <strong> role should have a strong background in finance economics or business administration as well as a deep understanding of derivatives products and markets Experience in digital assets derivatives is strongly preferred Candidates should be able to work well in a fastpaced highpressure environment and be able to quickly analyze complex financial information Strong communication and interpersonal skills are also important as this position will need to work closely with traders bitcoin miners and every department at Luxor <p> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Prior experience in derivatives sales with a focus on futures markets OTC markets and digital asset derivatives <p> <li> <li> <p> Strong relationships with decision makers in multiple customer segments Hedge Funds Asset Managers Prop Trading groups Family Offices Alt Funds OTC trading desks amp FCMs <p> <li> <li> <p> Strong interest in Bitcoin Bitcoin Mining and the Energy space <p> <li> <li> <p> Familiarity with Futures Commission Merchants FCMs and Introducing Broker IB businesses is huge plus <p> <li> <li> <p> Ability to travel up to 25 of the time <p> <li> <li> <p> Ability to connect with stake holders at various levels eg head traders PMs executives <p> <li> <li> <p> Understand sales cycle able to adjust sales strategies based on sales stages and customer archetypes <p> <li> <li> <p> Proficient in Microsoft Office and Google Suite experience with CRM such as Hubspot <p> <li> <li> <p> Bachelors degree in SalesMarketing Economics or Finance Business administration <p> <li> <ul> <p> <p> <p> <p> <p> At Luxor we believe that meaningful contributions can be made by anyone Each of us has a responsibility to drive Equality in our communities and workplaces We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay employee resource groups inclusive benefits and more Luxor is an Equal Employment Opportunity and Affirmative Action Employers Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status Luxor welcomes all <p> <p> <p> <p> <em> Luxor does not accept unsolicited headhunters and agency resumes Luxor will not pay any thirdparty agency or company that does not have a signed agreement with Luxor <em> <p><p>
Senior Genesys Cloud Engineer
Company: TTEC Digital
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> This position serves as lead engineer for new implementation projects upgrades support escalations and MAC work Installations may be new systems upgrades to existing systems or replacement of components Genesys Cloud Engineers may serve as an escalation point for Support either remote or onsite Traveling and working after hours is an essential part of this position This position will work closely with vendor support to remedy any ongoing system or software problem and keep change logs updated Additionally Genesys Cloud Engineers provide preventative maintenance as required perform system backups participate in vendor meetings and act as a technical resource to project management and sales staff <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors <p> <li> <li> <p> Utilizes high level expertise to address more difficult situations both from a technical and customer service perspective <p> <li> <li> <p> Provides support and guidance to more junior team members particularly for challenging and sensitive assignments <p> <li> <li> <p> Assesses customer needs and makes configuration recommendations <p> <li> <li> <p> Setup and configuration from a selection of Genesys products as well as other select vendors for our client base <p> <li> <li> <p> Opens andor manages vendor support tickets <p> <li> <li> <p> Interacts closely with Project Management to deliver projects that are done on time and on budget <p> <li> <li> <p> Handles Project Management duties for select projects including Meeting with customers to review project scope and validate design Determining tasks to be completed and completing data collection Maintaining issues and change log Coordinating with management on out of scope requests and change orders Following up to ensure timelines and project requirements have been met <p> <li> <li> <p> Serves as technical escalation point for the Support Department <p> <li> <li> <p> Provides onsite and remote technical training to our client base <p> <li> <li> <p> Provides onsite golive and postlive support to our client base <p> <li> <li> <p> Provides technical guidance and subject matter expertise to customers and other TTEC Digital departments <p> <li> <li> <p> Updates Genesys Cloud configuration to reflect changes in system configuration <p> <li> <li> <p> Conducts system setup as required <p> <li> <li> <p> Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution <p> <li> <li> <p> Initiates billing processes as required <p> <li> <li> <p> Provides assistance to fellow team members when needed <p> <li> <li> <p> Coordinates and manages after hours golive activity where required <p> <li> <li> <p> Provides technical presales engineering assistance as needed <p> <li> <li> <p> Travel and afterhours work required <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> Minimum of 2 years experience with Genesys Cloud installation and configuration <p> <li> <li> <p> 1+ year experience in the Information Technologies Field <p> <li> <li> <p> 2+ years proven track record in telephony networking or IT industry <p> <li> <li> <p> 3+ year experience deploying testing and supporting telephony projects in a customer facing environment <p> <li> <li> <p> Genesys Cloud Certification <p> <li> <li> <p> Understanding of Genesys Cloud to be able to identify problems and provide a remedy <p> <li> <li> <p> Detailed understanding of integrations <p> <li> <li> <p> Ability to selfmanage assignments to deliver expected work on time and budget <p> <li> <li> <p> Adept at building and maintaining strong relationship with clients and team members as well as possessing a positive and collaborative attitude <p> <li> <li> <p> Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results <p> <li> <li> <p> Ability to work with teams ranging from business to technical <p> <li> <li> <p> Attention to detail and thoroughness with the ability to follow instructions <p> <li> <li> <p> Demonstrated critical thinking analytical creative and problemsolving skills <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Excellent organizational skills for organizing workflow setting priorities and meeting deadlines <p> <li> <li> <p> Ability to adapt quickly to changing technology <p> <li> <li> <p> Broad experience with VoIP Networking and Telecom products and solutions <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $80000 $130000 Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels This position is eligible to participate in an incentive program <p> <li> <li> <p> Benefits available to eligible employees include <p> <li> <li> <p> Medical dental and vision <p> <li> <li> <p> Taxadvantaged healthcare accounts <p> <li> <li> <p> Financial and income protection benefits <p> <li> <li> <p> Paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>