Trusted Advisor Jobs in USA
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Senior Customer Success Operations and Programs Manager
Company: Webflow
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization connecting the teams and initiatives across GotoMarket Product Marketing Business Operations Finance Customer Support Partners and Education We create and execute bestinclass programs to amplify our Customer Success efforts and maximize customer value <p> <p> We are looking for a founding member of our Customer Success operations team a strong operator and program manager to drive key initiatives that scale Webflows Customer Success team resulting in better customer maturity growth health and value realization This role combines strong data technology processes and change management to help our teams succeed You will have the autonomy to drive work streams with company impact all the way up to the Executive level <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Exempt status <p> <li> <li> <p> The cash compensation for this role is tailored to align with the cost of labor in different US geographic markets The base pay for this role ranges from $126000 in our lowest geographic market up to $175000 in our highest geographic market These figures are in $USD and apply to candidates in the United States The specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills <p> <li> <li> <p> Reporting <strong> <strong> to the the Senior Manager GTM Strategy and Operations <p> <li> <ul> <p> As a <strong> Senior Customer Success Operations and Programs Manager <strong> you will <p> <p> <strong> CS Operations <strong> <p> <ul> <li> <p> Position yourself as a trusted partner for our Customer Success Technical Architect and Sales leadership teams <p> <li> <li> <p> Build and maintain detailed reports dashboards and alerting to track the performance impact and risks of the Customer Success business with a focus on revenue retention customer health and product adoption <p> <li> <li> <p> Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals <p> <li> <li> <p> Report on OKRs and key metrics during monthly business reviews as well as fulfilling oneoff analyses when needed <p> <li> <li> <p> Represent the Customer Success team in various crossfunctional projects meetings and Slack channels <p> <li> <li> <p> Drive requirements use cases evaluation and deployment of a Customer Success management solution like Catalyst Totango Vitaly ChurnZero Gainsight <p> <li> <li> <p> OwnAdmin or be a key stakeholder for systems and tools within the Customer Success team including Customer Success management Revenue data platforms like Pocus Tableau Clari Slack Sales Elevate knowledgebase and documentation like Confluence Google Drive Highspot Guru <p> <li> <li> <p> Facilitate the intake of requests from Customer Success and GoToMarket stakeholders <p> <li> <ul> <p> <strong> Strategic Programs <strong> <p> <ul> <li> <p> Identify new and optimize existing processes and workflows to improve inefficiencies both internally and externally <p> <li> <li> <p> Drive andor contribute to key Customer Success programs including Risk Management Expansion motion Health amp Maturity Scoring Enterprise Voice of the Customer and more <p> <li> <li> <p> Collaborate as the operational partner to our Product Enablement team in our Field readiness amp product release readiness process <p> <li> <li> <p> Establish yourself as a stakeholder in crossfunctional GTM programs like Product Release Process Enterprise marketing Webflow Events EPD Engineering Product Design Operating rhythm Pricing and Packaging and Incident management etc <p> <li> <li> <p> Maintain documentation of our evolving processes and customer success motion <p> <li> <li> <p> Identify and create key playbooks for our postsales teams for example driving expansion risk management product adoption customer maturity etc <p> <li> <li> <p> Demonstrate strong change management skills when implementing newexisting processes helping to shape our internal operating model as we scale <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Navigating through rapid change intricate complexity and uncertainty introduces a hint of chaos At Webflow we embrace this dynamic finding comfort in the ambiguity it brings If you enjoy this type of environment this role might be for you <p> <p> Youll thrive as a <strong> Senior Customer Success Operations and Programs Manager <strong> if you <p> <ul> <li> <p> Selfstarter who can identify a problem validate impact formulate a pointofview to solve and drive the work to completion or handoff <p> <li> <li> <p> 5+ years experience managing projects and crossfunctional programs related to GotoMarket and postsales strategy including managing and prioritizing a roadmap of initiatives <p> <li> <li> <p> Track record of developing repeatable scalable solutions through the use of technology automation and now AI <p> <li> <li> <p> Strong relationship builder with crossfunctional leadership and peers <p> <li> <li> <p> Are passionate about our customers and our team driving excellence and innovation at every turn while moving with heartfelt urgency <p> <li> <li> <p> Experience as an Admin in Salesforce musthave Outreach Gong Highspot and similar tools <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program <p> <li> <li> <p> Access to mental wellness coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Commuter benefits for inoffice workers <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <p> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> Protecting your privacy and the security of your data is a longstanding top priority for Webflow Please consult our <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Applicant Privacy Notice <em> <a> <em> to know more about how we collect use and transfer the personal data of our candidates <em> <p> <p> <p> <p> <p><p>
Product Marketing Manager
Company: Appen
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> About Appen <strong> <p> <p> <p> <p> Appen is a leader in AI enablement for critical tasks such as model improvement supervision and evaluation To do this we leverage our global crowd of over one million skilled contractors speaking over 180 languages and dialects representing 130 countries In addition we utilize the industrys most advanced AIassisted data annotation platform to collect and label various types of data like images text speech audio and video <p> <p> <p> <p> Our data is crucial for building and continuously improving the worlds most innovative artificial intelligence systems and Appen is already trusted by the worlds largest technology companies Now with the explosion of interest in generative AI Appen is helping leaders in automotive financial services retail healthcare and governments the confidence to deploy worldclass AI products <p> <p> <p> <p> At Appen we are purpose driven Our fundamental role in AI is to ensure all models are helpful honest and harmless so we firmly believe in unlocking the power of AI to build a better world We have a learnitall culture that values perspective growth and innovation We are customerobsessed actionoriented and celebrate winning together <p> <p> <p> <p> At Appen we are committed to creating an inclusive and diverse workplace We are an equal opportunity employer that does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status <p> <p> <p> <p> Position Overview <p> <p> Appen a leader in AI training solutions is searching for a Product Marketing Manager focusing on AI and Machine Learning ML This role calls for an individual who is passionate about AIML technologies and adept at promoting our AIML products through compelling positioning strategic messaging and impactful gotomarket strategies As a pivotal member ofour marketing team your mission will be to amplify the success and adoption of our AIML offerings <p> <p> <p> <p> Key Responsibilities <p> <p> Collaborate with various teams within the company to ensure a cohesive brand message and to leverage crossfunctional expertise <p> <p> Develop and execute a comprehensive content strategy that aligns with our brand values and business objectives <p> <p> Create a diverse range of content blog posts infographics video scripts newsletters eBooks and more that resonates with our target audience and drives engagement <p> <p> Manage and grow our presence on social media platforms such as LinkedIn X formerly Twitter Facebook and YouTube This includes content planning publishing and community engagement <p> <p> Keep up with industry trends and adapt content strategies to maintainrelevance and effectiveness Use analytics tools to monitor analyze and report on content and social media performance Utilize insights to optimize future strategies and campaigns <p> <p> <p> <p> Qualifications <p> <p> Portfolio of content that demonstrates exceptional writing storytelling and content creation skills across various formats and channels <strong> Required <strong> Proven experience in content marketing and social media management ideally within the technology or data services sector Strong understanding of social media trends analytics and best practices Proficiency in graphic design and video editing tools with the ability to produce visually compelling content Excellent communication and collaboration skills with a knack for working effectively across teams A proactive mindset with the ability to stay ahead of industry trends and adapt strategies accordingly Bachelors degree in marketing communications or a related field <p> <p> <p> <p> Join us at Appen where youll have the chance to shape the future of AI through engaging content and compelling social media interactions We look forward to your application and the unique perspective you will bring to our team <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> $80000 $100000 a year <p> <p> Appen is the global leader in data for the AI Lifecycle with more than 25 years experience in data sourcing annotation and model evaluation Through our expertise platform and global crowd we enable organizations to launch the worlds most innovative artificial intelligence products with speed and at scale Appen maintains the industrys most advanced AIassisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide speaking more than 235 languages Our products and services make Appen a trusted partner to leaders in technology automotive finance retail healthcare and government Appen has customers and offices globally <p><p>
Enterprise Sales Development Representative
Company: Teleport
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> Teleport is the market leader in IdentityNative Infrastructure Access Management Every company must protect its critical computing infrastructure from hackers and other bad actors The problem is that most rely on outdated access solutions that use passwords and other shared secrets which are 1 source of data breach Teleport replaces these outdated access solutions with more secure identity making the happy path for engineers the secure path By replacing insecure shared secrets like passwords keys and tokens with true identity based on biometrics and security modules Teleport delivers phishingproof zero trust for every engineer and service connected to a companys global infrastructure <p> <p> <p> <p> Teleport is used by leading companies including Elastic Snowflake Doordash and NASDAQ and recently raised $110M at a $11B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners Kleiner Perkins and S28 Capital We are headquartered in Oakland California but embrace a remotefirst work culture for many roles <p> <p> <p> <p> Were also proud of our numerous awards recognizing business and culture leadership including Inc 5000 Americas Fastest Growing Private Company 2022 Certified Great Place to Work and Comparablys 2022 Best Company Culture Best CEOs for Diversity Best Perks amp Benefits and Best Compensation award <p> <p> <p> <p> <strong> At Teleport our mission is to enable engineers to quickly access any resource anywhere <strong> <p> <p> <p> <p> Teleport is trusted by the worlds most innovative companies who refuse to trade agility for security By consolidating all aspects of infrastructure access into a single platform Teleport reduces attack surface area cuts operational overhead easily enforces compliance and improves productivity <p> <p> <p> <p> We have a large Total Addressable Market anyone that manages and operates server fleets applications across cloud providers or deploys to internal data centers ie almost all successful companies As an SDR you will drive pipeline by identifying engaging and qualifying leads that are looking for help to solve these problems You will also prospect into a list of strategic accounts You will be asked to think creatively about finding potential leads as well as leverage traditional lead generation techniques in order to build the top of the sales funnel and transition leads to our Sales team <p> <p> <p> <p> <strong> Our Teleport Sales Development Mission <strong> <p> <p> Build a consistent pipeline <p> <p> Provide relevant value to future customers <p> <p> Enable the next Teleport leaders <p> <p> <p> <p> <p> <p> <strong> We Are Looking for Someone Who Is <strong> <p> <ul> <li> <p> <strong> Experienced <strong> have 1 2 years experience as an Enterprise Sales Development Representative preferably at a SaaS company <p> <li> <li> <p> <strong> Strategic <strong> able to strategize with Sales peer to schedule conversation with new Enterprise accounts <p> <li> <li> <p> <strong> Quick Learner <strong> able to grasp new technical concepts quickly <p> <li> <li> <p> <strong> Collaborative Team Player <strong> able to collaborate with your team and other teams <p> <li> <li> <p> <strong> Passionate <strong> loves the craftprocess and providing the best experience for the prospect <p> <li> <li> <p> <strong> Organized <strong> able to manage pipeline of multiple prospects within multiple accounts in a consistent repeatable way <p> <li> <li> <p> <strong> Adaptable <strong> understands that start ups can change quickly and able to adapt to changes quickly <p> <li> <li> <p> <strong> Coachable <strong> able to take constructive criticism and turn it into something great to further your career goals <p> <li> <li> <p> <strong> Critical and Creative Thinker <strong> able to critically think and think outside of the box to solve problems <p> <li> <ul> <p> <p> <p> <strong> What We Ask of You <strong> <p> <ul> <li> <p> Support an Enterprise sales territory in the East Coast time zone <p> <li> <ul> <ul> <li> <p> Schedule meetings with key stakeholders from three sources <p> <li> <li> <p> Qualifying Inbound requests <p> <li> <li> <p> Qualifying Marketing <p> <li> <li> <p> Qualified LeadsOutbound prospecting to qualified accounts <p> <li> <ul> <ul> <li> <p> Collaborate with your Account Executive on strategic accounts and to refine call and messaging strategies <p> <li> <li> <p> Try different channels callemailsocial and use your data to leverage the most effective ones <p> <li> <li> <p> Establish best practices and efficient processes <p> <li> <li> <p> Work closely with Account Executive to refine account strategiesIdentify trends from prospective customers to share with the product marketing and customer success teams <p> <li> <li> <p> Track all sales activity in our CRM Salesforce and orOutreach <p> <li> <li> <p> Achieve or exceed monthly quotas of Meetings Completed <p> <li> <ul> <p> <p> <p> <strong> What Success Looks Like <strong> <p> <ul> <li> <p> <strong> Month 1 <strong> 4 week structured onboarding that helps you learn the market the personas the tools the problems that Teleport helps solve start reaching out to prospects before the end of the month <p> <li> <li> <p> <strong> Month 2 <strong> On a half quota figuring out the best way to use the tools at your disposal to ramp up your territory <p> <li> <li> <p> <strong> Month 3 <strong> Now on a full quota your process is up and running and you are on your way to building a personal prospecting pipeline machine <p> <li> <ul> <p> <p> <p> <strong> Tools We Have For You <strong> <p> <ul> <li> <p> Salesforce <p> <li> <li> <p> Outreach <p> <li> <li> <p> LinkedIn SalesNavigator <p> <li> <li> <p> 6sense <p> <li> <li> <p> LeadIQ <p> <li> <li> <p> Qualified Chat <p> <li> <li> <p> Qualified Signals <p> <li> <li> <p> G2 <p> <li> <li> <p> ClearBit <p> <li> <li> <p> AltiSales <p> <li> <ul> <p> <p> <p> <strong> How We Behave <strong> <p> <ul> <li> <p> We write it down <p> <li> <li> <p> We are professionals <p> <li> <li> <p> We start simple and iterate <p> <li> <li> <p> We are drivers not passengers <p> <li> <li> <p> We are builders <p> <li> <li> <p> We lift each other up <p> <li> <li> <p> We assume the principal of charity <p> <li> <li> <p> We value each others time <p> <li> <ul> <p> <p> <p> <p> <p> $62000 $92000 a year <p> <p> The typical starting Total Cash Compensation range for new hires in this role is $62000 $92000 for a level 2 which consists of a Base Salary plus a Target Commission Our salary ranges are determined by role level and location The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training Your recruiter can share more about the specific salary range for your preferred location during the hiring process <p> <p> Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classifications protected by federal state or local law <p> <p> <p> <p> Candidate Privacy Notice For information about our collection and processing of job applicant personal data for this position please see our Job Applicant Privacy Policy and Notice of Collection at <a class=fontbold underline fontbold underline postingslink href=httpsgoteleportcomlegalapplyjobapplicant rel=noopener noreferrer nofollow target=blank> httpsgoteleportcomlegalapplyjobapplicant <a> <p> <p> <p><p>
Senior Technical Writer
Company: WatchGuard Technologies, Inc.
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> WatchGuard embraces a Flexible Work Philosophy Most of our employees can choose to work from the office at home or any combination of the two Weve built a global workforce of outstanding team members and a flexible culture built on trust collaboration and belonging <strong> <p> <p> <p> <p> <strong> <em> This position can be located in Toronto ON Canada Seattle WA USA or remote within a North American time zone <em> <strong> <p> <p> <p> <p> <strong> About the Role <strong> <p> <p> Technical Writers contribute to the development and production of Help content UI text API documentation integration and setup guides training materials and knowledge base articles in support of all WatchGuard products We work collaboratively and closely with software engineers UX designers product owners program managers trainers and the technical support team to deliver documentation that helps customers use WatchGuards cloudbased SaaS products and hardware devices <p> <p> <p> <p> <strong> The Team <strong> <p> <p> As a fulltime Senior Technical Writer at WatchGuard youll join a distributed team of dedicated writers and trainers based in Seattle Toronto Bilbao Noida and remote locations <p> <p> <p> <p> We thrive in a fastpaced environment and know that our work is highly valued by our colleagues and customers and has a real impact in the world The content we create helps our customers protect their users data and networks from attack and respond to breaking threats such as ransomware viruses and malware WatchGuard understands the importance of highquality technical documentation and the WatchGuard Help Center receives thousands of page views every day <p> <p> <p> <p> <strong> About You <strong> <p> <p> Youre an experienced Technical Writer who is passionate about writing content that helps readers solve realworld problems Youve worked closely with Agile development teams and UX designers and thrive in a fastpaced environment where your documentation is key to customers success Youre familiar with tracking software such as Jira effectively manage your own work and can balance priorities across multiple projects <p> <p> You love to get hands on with complex technology and figure out how it works and youre relentless in tracking down the information your readers need to know You become an expert in the products and feature areas you document and know the best way to explain them to your readers <p> <p> You enjoy collaboration giving and getting feedback and working in a supportive team setting Although you have a favorite Style Guide you can adapt your writing to new rules and different audiences <p> <p> You have experience reviewing and editing other writers content and providing guidance on grammar style structure and tone You get excited by content architecture challenges where platform features might impact multiple sets of product documentation and work well with teammates to find solutions <p> <p> Youre comfortable working with crossfunctional teams advocating for your readers in meetings and demos and can drive complex documentation projects to completion with minimal supervision You love to learn share your knowledge and mentor newer writers <p> <p> <p> <p> <strong> A Day in the Life of a Technical Writer at WatchGuard <strong> <p> <p> No day as a WatchGuard Technical Writer is the same We juggle short and longterm projects with competing deadlines and manage a backlog of documentation tasks in Jira <p> <p> <p> <p> To start your day you could write an article to explain a breaking issue or attend a sprint demo or grooming session You might log in to WatchGuard Cloud to explore new functionality that will release next week or install new software in our Writers lab Next you jump on a call to discuss a new feature with engineers and the product owner so you can start to write online Help content in Flare <p> <p> <p> <p> Later you could collaborate with other writers on improvements to WatchGuard Help Center or review a UX design for an upcoming feature Then youll refine your Help topics in preparation for our weekly Help Center update check files into source control and update Jira tasks for the work you completed <p> <p> <p> <p> <p> <p> <strong> Your First Week <strong> <p> <ul> <li> <p> Well help you get settled in and introduce you to the tools youll use to create documentation at WatchGuard such as Madcap Flare Jira Confluence and Perforce <p> <li> <li> <p> Youll start to learn about the different WatchGuard products and the content we create <p> <li> <li> <p> Youll familiarize yourself with the WatchGuard Style Guide and do some copy editing or make updates to existing Help or KB documentation <p> <li> <ul> <p> <p> <p> <strong> Your First Month <strong> <p> <ul> <li> <p> Youll complete training on WatchGuard products and start to contribute content to our weekly Help Center builds to document new or updated features <p> <li> <li> <p> Youll review and copy edit Integration Guides edit and publish KB articles and work on Release Notes and Whats New content <p> <li> <li> <p> Youll work closely with another writer to review a UX design for an upcoming feature and suggest text improvements in Figma <p> <li> <ul> <p> <p> <p> <strong> Your First Year <strong> <p> <ul> <li> <p> After a year you completely own the documentation for a product or feature area and keep it up to date when we release new software updates <p> <li> <li> <p> You copy edit and provide developmental feedback on other writers work and help them to follow our Style Guide rules and best practices <p> <li> <li> <p> You lead complex documentation projects drive improvements to our documentation processes and tools and help to shape the direction of our documentation deliverables <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Compensation <strong> <p> <p> The base salary range for this position is $80000 $105000 USD per year exclusive of benefits This position is also eligible for a bonus of 5 of the base salary Your base salary compensation will be based on your individual skills education and experience Please keep in mind that the above range is the full base salary range for this role hiring at the maximum of the range is not typical in order to allow for future salary growth <p> <p> <p> <p> <strong> US Benefits <strong> <p> <p> Under our Flexible Work Philosophy most employees can work from an office at home or any combination of the two <p> <p> Comprehensive benefits plan including medical dental life vision disability and life insurance <p> <p> Healthcare FSA <p> <p> FSA with employer contribution <p> <p> 13 holidays including a floating holiday Juneteenth and your birthday <p> <p> 15 days of paid annual leave <p> <p> 9 days of paid sick time <p> <p> Paid parental leave <p> <p> 401k with employer match <p> <p> <strong> <strong> <p> <p> <strong> Other Perks <strong> <p> <p> Education assistance program <p> <p> Dependent Care FSA match <p> <p> Adoption assistance <p> <p> Fertility care support <p> <p> Backup care for family and pets <p> <p> A growing network of employee resource groups <p> <p> Employee referral program <p> <p> Virtual boot camp <p> <p> Employee Assistance Program <p> <p> <p> <p> <strong> Why Work for WatchGuard <strong> <p> <p> <p> <p> WatchGuard is a global leader in network security and intelligence advanced endpoint protection multifactor authentication and secure WiFi Our awardwinning products and services are trusted worldwide by more than 18000 security resellers and service providers to protect more than 250000 customers Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard <p> <p> <p> <p> WatchGuard is headquartered in Seattle Washington with team members working remotely and in offices worldwide <p> <p> <p> <p> Our company culture places an intense focus on our customers and employees From the newest employee to our CEO youll find that each person at WatchGuard embodies our Core Values Accountability Community Belonging Action Innovation and CustomerCentric Learn more about our company culture at wwwwatchguardcomwgrdcareers <p> <p> <p> <p> WatchGuard provides equal employment opportunities for all qualified employees regardless of their race color national origin religion ancestry creed pregnancy age sex sexual orientation including gender expression or identity marital status mental or physical disability honorably discharged veteran or military status or any other category protected by federal state or local laws Our equal employment opportunity or EEO policy focuses solely on the talent hard work contributions and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions We consider focusing on an employees protected characteristics rather than on talent hard work and actual work results to violate our EEO policy As an Equal Opportunity Employer we are committed to a diverse workforce WatchGuard participates in Everify <p> <p> <p> <p> WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures Please let us know if you need assistance or accommodation due to a disability <p><p>
Data Analyst - Payments & Fraud
Company: Kraken
Location: USA
Posted Mar 17, 2024
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate global crypto adoption for financial freedom and inclusion. As a fully remote company, Kraken employs industry pioneers in 60+ countries who develop premium crypto products. The Product Analytics team at Kraken is seeking a data expert with at least 5 years of experience in data analytics, SQL scripting, and statistical concepts to enhance fraud prevention measures and improve the trading ecosystem.
Senior Product Manager (Technical)
Company: GiveCampus
Location: USA
Posted Mar 16, 2024
GiveCampus, a leading fundraising platform for educational institutions, is seeking a Senior Product Manager. With a mission to enhance education quality, affordability, and accessibility, GiveCampus has achieved six consecutive years of profitability and positive cash flow. They recently raised $50 million to accelerate growth. The company is known for its Social Mobility Initiative, donating $1 million in free fundraising support for low-income, first-generation, and underrepresented students. GiveCampus is looking for a Senior Product Manager to expand existing and build new data and integration-based features, aiming to grow revenue by >4x over the next 3 years. The role involves managing technical partnerships, developing a data and integration roadmap, and ensuring seamless data pipelines between GiveCampus and its customers.
Salesforce Product Analyst- Federal
Company: Okta
Location: USA
Posted Mar 17, 2024
Okta, a leading Identity Company, is seeking a Salesforce Product Analyst with experience in the Salesforce Government Cloud and FedRAMP High authorized Go-to-Market applications. The role involves driving clarity, collaboration, and accountability in the Business Technology organization, enabling the broader organization in accelerating Okta's scale and growth. The successful candidate will work in a scrum team, responsible for end-to-end solution execution, refining user stories, crafting technical documents, and providing production support. The ideal candidate should have 5+ years of IT experience, including hands-on implementation of Experience Cloud, Service Cloud, and Government Cloud Plus. A 'security first' mindset and Salesforce certifications are preferred. Okta offers competitive compensation, benefits, and a dynamic work environment.
Senior Privacy Counsel
Company: Grafana Labs
Location: USA
Posted Mar 17, 2024
Grafana Labs is hiring a Senior Privacy Counsel to join their legal team. The role involves supporting internal teams in addressing privacy compliance issues, reviewing and negotiating privacy-related agreements, and contributing to the development of workflows and processes. The ideal candidate should have a JD, 5-7 years of technology-related legal experience with a focus on privacy, excellent negotiation skills, and in-depth knowledge of worldwide data protection regulations. The base compensation range is $196000 - $235000.
Senior Product Designer
Company: Qualified
Location: USA
Posted Mar 16, 2024
Qualified, a pipeline generation platform for revenue teams using Salesforce, is seeking a Senior Product Designer with 4+ years of experience working with product and engineering teams. The role involves designing new features, iterating on prototypes, and collaborating with the team to evolve the platform. The company values design leadership, strategic product thinking, and a customer-centric approach. Qualified is committed to diversity and inclusion, and is looking for individuals who are passionate about joining a fast-growing company.
Associate Director, Project Management
Company: Atomwise
Location: USA
Posted Mar 17, 2024
Atomwise is seeking a Project Management professional with pharmaceutical industry experience for a high-visibility role. The ideal candidate will lead cross-functional teams, manage therapeutic projects, and drive positive outcomes in a dynamic work environment. Key responsibilities include partnering with project team leaders, coordinating cross-functional activities, developing integrated project plans, and supporting action-oriented project team meetings. The successful candidate will report to the Senior Director of Project Management. The role requires a Bachelor's in science, advanced degree preferred, and at least 4 years in a direct Project Management role. Expertise in drug development process, excellent communication skills, and ability to enable high-performing teams are essential. Competitive salary, stock compensation, platinum health benefits, and flexible work schedule are offered. Atomwise is an equal opportunity employer, encouraging applications from diverse backgrounds.
Customer Success Manager, Mid-Market and Key Accounts
Company: Vanta
Location: USA
Posted Mar 16, 2024
<p style=minheight15em>As Vantas Customer Success Manager MidMarket and Key Accounts you will play a pivotal role in guiding customers through their security and compliance journeys with Vantas specialized solutions By combining your customercentric approach with expertise in Vantas products and security best practices you will contribute to the overall success and satisfaction of Vantas customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business<p><p style=minheight15em> <p><p style=minheight15em>At Vanta our mission is to secure the internet and protect consumer data We believe that security should be monitored and verified continuously and we empower companies to practice better security and prove it with ease Vanta has a kind and talented team and while some have prior security experience many have been successful at Vanta without it <p><p style=minheight15em><p><p style=minheight15em>Vantas success over the last year was exponential and we are now working to solve the problem of how to provide worldclass customer experience to as many securityminded software companies as possible As Vantas Enterprise Customer Success Manager you will be the voice of Vanta responsible for helping keep our customers moving toward their goals and ultimately successful and happy <p><p style=minheight15em><p><p style=minheight15em><strong>What youll do as a Customer Success Manager MidMarket and Key Accounts at Vanta<strong><p><ul style=><li style=><p style=minheight15em>Lead all postsales activities for Vantas midmarket customers through onboarding implementation product expertise renewal and identify upsell opportunities<p><li><li style=><p style=minheight15em>Partner with Account Managers to drive renewal and expansion opportunities within your book of business<p><li><li style=><p style=minheight15em>Act as voice of the customer within Vanta<p><li><li style=><p style=minheight15em>Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines<p><li><li style=><p style=minheight15em>Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings SOC 2 ISO 27001 GDPR HIPAA USDP and Custom Frameworks Trust Reports and Risk Management solution<p><li><li style=><p style=minheight15em>Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform<p><li><li style=><p style=minheight15em>Develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors that may lead to renewals expansion and advocacy<p><li><li style=><p style=minheight15em>Influence Vantas strategy and product priorities to drive adoption and retention by being the voice of the customer<p><li><li style=><p style=minheight15em>Work crossfunctionally to resolve customer business issues and work toward mutual goals<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>How to be successful in this role<strong><p><ul style=><li style=><p style=minheight15em>Extensive experience with highend exposure to Clevel executives and the ability to build strong trusted relationships <p><li><li style=><p style=minheight15em>Providing topnotch account management and relationship building through various means Quarterly Business Reviews Health Check Ins and Executive summaries etc<p><li><li style=><p style=minheight15em>Ability to be nimble and agile in an environment where shifting priorities should be expected<p><li><li style=><p style=minheight15em>Have 35 years of experience in Customer Success at a SaaS company<p><li><li style=><p style=minheight15em>Experience working in the security or compliance industry<p><li><li style=><p style=minheight15em>Possess clear and thoughtful communication skills with strong critical thinking ability <p><li><li style=><p style=minheight15em>Be highly empathetic to customers with a proven track record of longterm customer retention<p><li><li style=><p style=minheight15em>Experience with hitting retention targets and creating happy healthy customers<p><li><li style=><p style=minheight15em>Possess the technical competency to understand Vantas software and build great relationships with highly technical customers<p><li><li style=><p style=minheight15em>Have stellar problemsolving chops and an enthusiasm for making a large impact early on at a startup<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>What you can expect as a Vantan<strong><p><ul style=><li style=><p style=minheight15em>IndustryCompetitive Salary and Equity<p><li><li style=><p style=minheight15em>100 covered Medical Dental and Vision Benefits with Dependents Coverage<p><li><li style=><p style=minheight15em>16 Weeks Fully Paid Parental Leave for All New Parents Moms Dads Adoptive Foster<p><li><li style=><p style=minheight15em>Health amp Wellness Stipend<p><li><li style=><p style=minheight15em>Remote Workspace Stipend<p><li><li style=><p style=minheight15em>401k Matching Plan<p><li><li style=><p style=minheight15em>Flexible Work Hours and Location<p><li><li style=><p style=minheight15em>Open amp Encouraged PTO Policy<p><li><li style=><p style=minheight15em>9 Company Paid Holidays<p><li><li style=><p style=minheight15em>Free Memberships to Online Wellness Platforms One Medical Ginger Headspace and more <p><li><li style=><p style=minheight15em>Virtual Team Building Activities Lunch and Learns and other CompanyWide Events<p><li><li style=><p style=minheight15em>Offices in SF and NYC with Hubs of Vantans forming across the US including but not limited to Seattle Austin Indianapolis LA Boston and more<p><p style=minheight15em><p><li><ul><p style=minheight15em>To provide greater transparency to candidates we share base pay ranges for all USbased job postings regardless of state We set standard base pay ranges for all roles based on function level and country location benchmarked against similarstage growth companies Final offer amounts are determined by multiple factors including candidate location skills depth of work experience and relevant licensescredentials and may vary from the amounts listed below The salary or OTE range for this position is $128000 $150000 This role may also be eligible for commissionsbonus equity medical benefits 401k plan and other company perk programs<p><p style=minheight15em><p><p style=minheight15em><em>At Vanta we are committed to hiring diverse talent of different backgrounds and as such it is important to us to provide an inclusive work environment for all We do not discriminate on the basis of race gender identity age religion sexual orientation veteran or disability status or any other protected class As an equal opportunity employer we encourage and welcome people of all backgrounds to apply<em><p><p style=minheight15em><p><p style=minheight15em><strong>About Vanta<strong><p><p style=minheight15em>We started Vanta in 2016 as Equifax had lost every Americans social security number Home Depot had leaked its customers credit card numbers to hackers and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election It was clear that security and privacy had become mainstream issues and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work<p><p style=minheight15em><p><p style=minheight15em>Vantas mission is to be the layer of trust on top of these services and to secure the internet increase trust in software companies and keep consumer data safe<p><p style=minheight15em><p><p style=minheight15em>We do this by building an automated head of security for technology companies and we use that system to both help a company secure itself and to prove their security to others<p><p style=minheight15em><p><p style=minheight15em>If we succeed in our mission it should feel irresponsible for users to put data into a product that isnt certified by Vanta and irresponsible for companies to collect data without using Vanta to secure and monitor themselves<p><p style=minheight15em><p><p style=minheight15em>LIremote<p><img src=httpsremotivecomjobtrack1901453blankgifsource=publicapi alt=>
Forward Deployed Data Engineer
Company: Sayari
Location: USA
Posted Mar 16, 2024
Sayari is a trusted provider of counterparty and supply chain risk intelligence, offering a network analysis platform with data from over 250 jurisdictions. The company is headquartered in Washington, D.C., and its solutions are used by thousands of analysts in over 35 countries. Sayari's culture values open data, innovation, and diverse perspectives. The company is seeking a data team member with Python and JVM language experience, ETL pipeline design and maintenance skills, Apache Spark experience, SQL and NoSQL database knowledge, and cloud platform experience. Desired skills include Docker/Kubernetes understanding, interest in knowledge graphs, and open source development experience. Benefits include growth opportunities, a collaborative culture, commitment to diversity, equity, and inclusion, generous leave policies, competitive compensation, and comprehensive health benefits.