Unlimited Pto Jobs in Chicago, IL
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Customer Success Manager, Level 1
Company: Keeper Security, Inc.
Location: Chicago, IL
Posted Apr 05, 2024
<p>Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division This can be a 100 remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago IL metro area<p> <p>Keepers cybersecurity software is trusted by millions of people and thousands of organizations globally Join one of the fastestgrowing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role<p> <p><strong>About Keeper Security<strong><p> <p>Keeper Security is transforming cybersecurity for people and organizations around the world Keepers affordable and easytouse solutions are built on a foundation of zerotrust and zeroknowledge security to protect every user on every device Our nextgeneration privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches reduce help desk costs and ensure compliance Trusted by millions of individuals and thousands of organizations Keeper is the leader for bestinclass password management secrets management privileged access secure remote access and encrypted messaging Learn more at KeeperSecuritycom<p> <p><strong>About the Job<strong><p> <p>Join an elite group of proven performers and highly successful Customer Success professionals Our team is full of seasoned technologists with experience selling into SME and Enterprise level accounts They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts As a Customer Success Manager you will work with an established client base and be responsible for growing revenue through these accounts using our industryleading solutions<p> <ul><li>Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows<li> <li>Carry a revenue quota to meet or exceed sales targets within assigned accounts<li> <li>Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts<li> <li>Work with clients to negotiate contract renewals crosssells and upsells<li> <li>Work with clients to establish business and technical goals amp potential via technical and Quarterly Business Reviews<li> <li>Maintain a structured cadence with named customer accounts build relationships present Keeper solutions troubleshoot challenges manage issues with the broader Keeper team and close deals<li> <li>Advise customers on best practices for securing and protecting their business against password related breaches<li> <li>Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle<li> <li>Consistently demonstrate knowledge of Customer Success best practices stay up to date on trends in the industry and operate as a Customer Success and Cyber Security advisor to your customers<li> <li>Understand and navigate account procurement practices to negotiate licensing contracts<li> <li>Resolve customer issues alone and through collaboration with other Keeper Security teams approach all situations with curiosity and creativity Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space<li> <li>Build strong customer relationships by maintaining high levels of engagement adoption and communication conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability new product features etc<li> <li>Become a Keeper Security product expert for your customers occasionally assist on Sales or Marketing callswebinars as a CSM amp Keeper expert<li> <li>Drive customer advocacy in the form of references referrals and case studies<li> <li>Perform datadriven reviews and analysis on customer portfolio to prioritize opportunity and risk reliably renew and expand customer contracts meet and exceed personal and team quotas<li> <li>Participate in the evolution of Keeper Securitys own Customer Success programs and processes insist on excellence in our own Customer Success initiatives<li> <li>Contribute towards the development of a strong team environment by upholding high work standards<li> <li>Jump at opportunities to go the extra mile to ensure our customers are supported and successful<li> <ul><p><strong>Requirements<strong><p> <ul><li>1+ years of experience in Account Management or SaaS Customer Success rolesSales roles<li> <li>Strong technical knowledge as it pertains to software integrations SSO Directory etc implementation onboarding amp support<li> <li>Motivated by solving problems for customers demonstrated ability to anticipate challenges before they arise<li> <li>Experience working with and selling to Enterprise organizations Clevel Executives IT and Cyber Security Executives<li> <li>Unrivaled sense of autonomy ownership and dedication to helping customers realize their intended value<li> <li>Energetic and selfmotivated a team player who is also a proactive and creative problem solver<li> <li>Aptitude for learning software strong with business applications<li> <li>Ability to manage multiple priorities while maintaining strict attention to details Strong communication and interpersonal skills both written and verbal consistent diplomacy tact and poise when working through customer issues and escalations<li> <li>Working knowledge of Salesforcecom<li> <li>Undergraduate degree preferred BABS<li> <li>Experience working in IAM industry is a plus<li> <ul><p><strong>Benefits<strong><p> <ul><li>Medical Dental amp Vision Inclusive of domestic partnerships<li> <li>Employer Paid Life Insurance amp EmployeeSpouseChild Supplemental life<li> <li>Voluntary ShortLong Term Disability Insurance<li> <li>401k RothTraditional<li> <li>A generous PTO plan that celebrates your commitment and seniority including paid BereavementJury Duty etc<li> <ul><p>Keeper Security Inc is an equal opportunity employer and participant in the US Federal EVerify program We celebrate diversity and are committed to creating an inclusive environment for all employees<p> <p>Classification NonExempt<p>
Power Platform AI-Powered Solution Architect
Company: Armanino LLP
Location: Chicago, IL
Posted Apr 07, 2024
Armanino offers a supportive work environment where employees can pursue their passions and career goals. The company is proud to be among the top 20 largest firms in the nation and one of the best places to work. Armanino's Consulting practice leads companies in creating next-generation outcomes for clients. The Power Platform AI-Powered Solution Architect role involves leading client projects, designing software solutions with Power Platform capabilities, implementing Power Platform Governance, customizing the Power Platform with AI integration, and designing AI-driven process automation workflows. The role requires 5+ years of Microsoft Dynamics, Power Platform implementation experience, and excellent communication and analytical skills. Armanino provides a robust benefits package, including medical, dental, vision, generous PTO, flexible work arrangements, 401K with profit sharing, wellness program, generous parental leave, and 11 paid holidays.
Customer Service Representative (Customer Hero)
Company: SpotHero
Location: Chicago, IL
Posted Apr 06, 2024
<p><span>At SpotHero we work as a team to empower people to get everywhere easier Were rapidly growing with the mission of bringing the parking industry into the future through technology Drivers across the nation use the SpotHero mobile app or website to reserve convenient affordable parking in advance onthego or through their connected cars and parking companies rely on us to help them reach new customers while optimizing their business We connect the dots with cuttingedge technology delivering value to both sides of this exciting evolving marketplace <span><p> <p><span><strong>What is a Customer Hero SpotHero <strong><span><p> <p><span>The Customer Hero assists customers in resolving daily parking issues Escalate issues that need further analysis to other departments Educate customers to prevent future contacts Overall goal to provide exceptional experience for customers and leave a positive impression of SpotHero<span><p> <p><span><strong>Role and responsibilities<strong><strong><strong><span><p> <ul><li><span>Field inbound contacts from customers with questions or issues when using the SpotHero parking reservation service<span> <ul><li><span>Fielding all phone contacts<span><li> <li><span>Assist with support email contacts between phone calls<span><li> <ul><li> <li><span>Answer 95 or more of calls offered<span><li> <li><span>Keep after call work at or below 100 seconds on average<span><li> <li><span>Follow static and daily schedules accurately to be available for customers<span><li> <li><span>Maintain 90 QA score on average<span><li> <li><span>Maintain customer satisfaction scores at or above company standards<span><li> <li><span>Ensure SpotHero persona is on brand by maintaining a positive and empathetic tone on phone calls<span><li> <li><span>Assist with projects to support customer satisfaction<span> <ul><li><span>Projects include tasks such as contacting customers when an event is canceled or processing refunds<span><li> <ul><li> <li><span>Complete necessary follow up work in a thorough and timely manner <span> <ul><li><span>Follow up work includes leaving relevant notes and tags so that data can be passed to other departments which allows us to improve our product This work also ensures that if the customer needs to call back in we can assure they have a seamless experience and pick up the contact easily<span><li> <ul><li> <li><span>Secure and safeguard data to preserve its integrity reliability and availability and ensure appropriate access levels are maintained<span><li> <ul><p><span><strong>Who you are<strong><span><p> <ul><li><span>Adaptive Learns and accepts change in policies and procedures quickly<span><li> <li><span>Attentive Actively listens and is able to stay in the moment<span><li> <li><span>Communication Communicates effectively and efficiently both verbally and in writing<span><li> <li><span>CustomerFocused Maintains committed to the SpotHero persona so the marketplace brand is sustained<span><li> <li><span>Efficiency Answers 95 of calls or more each shift<span><li> <li><span>Empathy Shares care and concern for anothers situation<span><li> <li><span>Enjoy What You Do Is presently at work allowing customers to hear enthusiasm during interaction <span><li> <li><span>Patience Remains calmly focused on resolving customer issues<span><li> <li><span>Policy Adherence Ensures proper policies and procedures are followed and limits unnecessary credits and effect on the bottom line<span><li> <li><span>Positivity Ensures positive language and tone is used when dealing with customers focusing on what can be done versus what cannot<span><li> <li><span>ProblemSolve Assesses situations quickly and provides creative solutions for resolution<span><li> <li><span>Product Knowledge Takes the time to know SpotHeros product to help improve overall performance<span><li> <li><span>Team Oriented Works well within and across departments <span><li> <li><span>Time Management Ensures performance helps maintain desired service levels<span><li> <ul><p><span><strong>What you bring<strong><span><p> <ul><li><span>1 year of customerclient facing experience<span><li> <li><span>Ability to problem solve in a fastpaced constantly evolving environment<span><li> <li><span>Computer proficiency experience working with CRM and Google Workspace a strong plus<span><li> <ul><p><span><strong>Seeking candidates in<strong><span><p> <ul><li><span>Chicago IL <span><li> <ul><p><span><strong>What we are offering<strong><span><p> <ul><li><span>Career game changer A truly unique experience to work for a fastgrowing startup in a role with unlimited potential for growth<span><li> <li><span>Excellent benefits <span> <ul><li><span>In the US we cover up to 90 of Medical Premiums 50 of Dental amp Vision Premiums companysponsored Life Insurance 401K and generous parental leave <span><li> <ul><li> <li><span>Accrued PTO policy and great worklife balance We value and support each individual team member<span> <ul><li><span>We lead with flexibility Our team works from home and comes together once a week in office<span><li> <li><span>Static Schedule<span><li> <ul><li> <li><span>Learning Budget + Udemy license We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities <span><li> <li><span>Annual parking stipend we help people park<span><li> <li><span>The opportunity to collaborate with fun innovative and passionate people in a casual yet highly productive atmosphere<span><li> <li><span>A company that cares about its employees unique backgrounds From Employee Resource Groups to Unconscious Bias Trainings we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work<span><li> <li><span>A workplace recognized as CityLights award winner by 1871 2024 Best Places To Work by BuiltIn and recipients of the Best Company Culture Best Company for Women and Best Company for Diversity awards from Comparably <span><li> <ul><p><span>At SpotHero we <strong>Respect Fellow Drivers<strong> by providing an inclusive interview experience for everyone including people with disabilities We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process Please let our team know of your need when you apply or as you begin interviewing with our team<span><p> <p><span>SpotHero is an equal opportunity employer We know that a diverse workforce is the strongest workforce and are committed to building and supporting an inclusive environment for all<span><p> <p><span>PLEASE NOTE This position is ineligible for visa sponsorship To be considered for this role you must be legally authorized to work in the US and not require sponsorship for employment now or in the future<span><p> <p> <p>
Manager, SMB Account Management
Company: G2
Location: Chicago, IL
Posted Apr 08, 2024
G2 is a global company that values its diverse workforce and offers a range of benefits, including flexible work, ample parental leave, and unlimited PTO. The company is currently seeking an experienced sales manager to lead a team of Account Managers, with a focus on maintaining and growing sales with existing customers. The ideal candidate should have a proven track record in B2B sales management, strong leadership skills, and a passion for coaching and developing talent. G2 recently secured Series D funding of $157 million, indicating exciting growth opportunities.
Lead Product Designer
Company: Tegus
Location: Chicago, IL
Posted Apr 05, 2024
Tegus, a leading market intelligence platform, is seeking a Lead Product Designer with at least 5 years of experience in digital product design. The role involves collaborating with stakeholders to deliver intuitive experiences for new financial documents and features. The designer will be responsible for designing user-friendly navigation, conducting customer research, and mentoring other designers. Benefits include comprehensive health plans, 401K with employer match, unlimited vacation, and a supportive work environment.
SMB Customer Success Manager
Company: HirexHire
Location: Chicago, IL
Posted Apr 08, 2024
HirexHire, a Chicago-based recruiting and talent consultancy, is seeking a Small to Medium Business (SMB) Customer Success Manager for a healthtech client. The role involves managing strategic customer accounts, coordinating reports, and advocating for customers. The ideal candidate should have 1-2+ years of B2B SaaS experience, preferably in healthcare, and excellent communication skills. The client offers a competitive salary, flexible PTO, health benefits, and professional development opportunities.
Market Research Intern
Company: BigTime Software, Inc.
Location: Chicago, IL
Posted Apr 06, 2024
BigTime Software, a high-growth SaaS company, is offering a dynamic summer internship in business research and product marketing. The intern will work on key projects, contributing to the strategic development of the Payments business. Reporting directly to the General Manager, the intern will gain valuable insights and mentorship. The role involves researching market trends, product marketing, and supporting the Wallet platform's marketing efforts. BigTime is a PE-backed company, known for its SaaS-based system serving the professional services industry. The company offers competitive pay, benefits, a hybrid work schedule, and a supportive work environment.
Recruiting Specialist, High Volume
Company: Loadsmart
Location: Chicago, IL
Posted Apr 06, 2024
Loadsmart, a high-growth logistics tech company valued at over $1 billion, is seeking a results-driven Recruiting Specialist. The candidate should have 1+ year of full-cycle recruitment experience, preferably in a high-volume environment. They will be responsible for sourcing candidates, evaluating their skills, and ensuring a positive candidate experience. The role involves working closely with hiring managers, developing creative sourcing strategies, and participating in HR onboarding processes. Loadsmart offers competitive salaries, an extremely competitive equity package, unlimited PTO, comprehensive benefits, and a 401k match. The company is committed to diversity and equal opportunity employment.
Quotation Specialist (Aurora (IL), United States)
Company: Sonova AG
Location: Chicago, IL
Posted Apr 05, 2024
Sonova is a company that provides innovative hearing care solutions, values its employees, and prioritizes their well-being. It offers a hybrid work model, flexible working conditions, and opportunities for growth and development. The company also provides a range of benefits and perks, including health insurance, retirement plans, and tuition reimbursement.
Associate, Account Management Strategy
Company: Avant
Location: Chicago, IL
Posted Apr 06, 2024
Avant is hiring for an Account Management Strategy role, seeking a self-driven individual with a quantitative background. The candidate will develop customer segmentation models, design contact strategies, and maintain account management policies. They will use analytical techniques to balance customer and business impact, and collaborate with stakeholders to communicate complex ideas. Avant values diversity, offering competitive benefits and a flexible work environment.
Senior Scientist - Formulation and Commercialization
Company: Dropps
Location: Chicago, IL
Posted Apr 09, 2024
Dropps, a sustainable cleaning products company, is seeking a Senior Scientist - Formulation and Commercialization for a full-time, onsite position in Chicagoland. The role involves leading formulation and commercialization activities, conducting iterative formulation studies, and collaborating with cross-functional teams. The ideal candidate should have a B.S. in Chemistry or a related field, 3+ years of experience in CPG, and a commitment to Dropps' sustainability mission. The position offers a salary range of $90,000-$95,000 and comprehensive benefits.
FP&A Analyst
Company: Atlas
Location: Chicago, IL
Posted Apr 08, 2024
Atlas is a global Employer of Record (EOR) that empowers companies to hire talent worldwide, offering a 100% Direct EOR solution. Their technology-driven platform provides comprehensive HR infrastructure, enabling international growth. Atlas values diversity, inclusion, and sustainability, investing in Environment, Social, and Governance initiatives. The company offers a flexible work environment, growth opportunities, and a commitment to equal employment opportunities. The Finance team role involves supporting day-to-day activities, developing reporting processes, tracking business performance, and providing financial analysis.