Associate Data Support Engineer

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

Position Summary At nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and transparency and better engage with their customers. Our Support Engineering department is a talented group of individuals who work closely together in case teams to support the successful adoption of nCino software at our financial institutions. Our departmental values are learning, collaboration, and fun, and those values guide us in balancing hard work with passion and enjoyment for what we do. As an Associate Data Support Engineer, you will be responsible for providing excellent customer service to Financial Institutions who are leveraging the nCino Bank Operating System and our Informatica integration. You will be responsible for triaging any customer reported error messages, questions, daily task configuration changes, and bundle upgrades. You will also be responsible for learning the nCino Bank Operating System, general banking knowledge, becoming a certified Salesforce Administrator, and becoming a certified Informatica Cloud Data Integration Specialist.

Responsibilities

• Integration of business processes across disparate systems by transforming and loading data into nCino platform
• Load data into a Salesforce platform using an industry leading ETL tool
• Analyze customer data requirements and provide gap analysis
• Work closely with customers to understand their data requirements
• Assist customers through case work by working through mapping changes, error messages, questions, and new environment builds
• Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process
• Document process and procedure to help streamline integration methodology
• Work closely with nCino Support Engineers to resolve customer data cases
• Work independently and prioritize time and projects appropriately
• Think out of the box to come up with solutions to customer issues
• Focus on continued customer success
• Drive customer success with a team player attitude

Qualifications

Required:

• Bachelor's degree in a technical discipline (Such as Computer Science or Engineering) or a BS in a non-technical discipline plus equivalent experience that shows applied systems knowledge, or an combination of equivalent education, experience or superior performance.
• Knowledge of data management, SQL, and RDBMS technologies
• Practical experience with ETL tools and/or data integration products
• Strong presentation and communication skills
• Strong research, analytical, and creative problem-solving skills
• Demonstrated dedication to customer service, customer satisfaction, and quality technical case work
• Excellent problem solving, decision-making, and interpersonal skills
• Excellent verbal and written communication skills for technical and non-technical audiences

Desired:

• Knowledge of Salesforce or CRM experience
• Knowledge of Informatica or ETL platforms
• Certified Salesforce Administrator and/or Certified App Builder
• Certified Informatica Cloud Data Integration Specialist
• Bachelor Degree in Information Systems/Computer Science/ Information Technology or Related Field

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.