Care Experience Representative (Cantonese Required)

Overview: Supports compliance and enhances patient experience by completing high-volume outbound calls for a home care company. Responsibilities: • Make Compliance Calls to confirm relationship status and verify EVV data. • Conduct Experience Calls to discharged and newly admitted patients to gather feedback. • De-escalate concerns professionally and document all interactions accurately. • Maintain up-to-date records of all calls and follow-up actions. Qualifications: • Strong verbal communication and customer service skills. • Highly organized with attention to detail. • Comfortable handling repetitive tasks in a fast-paced environment. • Proficient with Excel, email, and call tracking systems. Languages: Cantonese (required), Mandarin (preferred) Location: Flushing Hours: Full-time, Monday to Friday Compensation: $20–$23 per hour Job Type: Full-time Pay: $18.50 - $22.50 per hour Schedule: • 8 hour shift • Day shift Work Location: In person