Time zones: EST (UTC -5) CST (UTC -6) MST (UTC -7) PST (UTC -8) AKST (UTC -9) HST (UTC -10) We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Customer Success Manager you will have the opportunity to build meaningful relationships with our clients play a crucial role in achieving our business goals and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.
This is a hybrid or remote position with occasional travel requirements reporting to a Manager of Customer Success. Preference given to candidates in Detroit MI Teaneck NJ and Burlington VT areas.
What you will be responsible for
- Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
- Execute a framework to communicate ROI proactively - identify risks and minimize churn
- Analyze our customers' performance based on data and work with the customers to optimize success
- Influence our customers' future lifetime value through high product adoption satisfaction. and overall customers' health
- Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
- Understand our customers’ business models and industries to best position adaptive insights to support their business goals
Requirements
- 2+ years of customer success experience in a B2B SaaS company
- Digital marketing and advertising platform experience (Google Facebook Google Ads Bing and Google Analytics)
- High level of competency working with data to drive business focus and decision making
- Ability to build and implement follow-up processes
- Experience working with CRM systems
- Independent problem-solving skills and adaptivity to change
- Excellent verbal and written communication skills
- Strong work ethic and high energy levels
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
- Ability to sit for extended periods and perform extensive computer work both of which are key aspects of this role.
Why you should join us
- Competitive compensation and benefits
- Family-friendly environment and flexible working hours
- An awesome global team of forward-thinking innovative go-getters
- Opportunity to represent top-notch AI technology that solves our customers' challenges
- Learning and growth opportunities within a fast-paced tech startup environment
- As a member of our team you will work in an environment that encourages growth initiative taking and continuous mutual feedback in order to reach your full potential.
Annual base starting salary: $75000 - $88000 depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118000. Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.
Benefits Options: Medical Dental Vision Disability Life/AD&D EAP 15 vacation days per year to start 80 hours of sick leave 12 paid holidays paid parental leave & 401k.