Help Desk Specialist

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to provide high touch customer service via phone or ticket for all Commerce Bank employees. This position is critical to the retention and growth of the business lines supported.

This position will be Flexible: Work both on-site and remote with schedule agreed upon by manager. Will be on-site when business needs arise and for "moments that matter."

Essential Functions

• Provide high touch customer service that reflects empathy and a positive attitude when responding to customers questions and requests via phone/ticketing system
• Provide appropriate guidance and accurate information to customers for technical issues, hardware/software questions and property service inquiries
• Provide timely responses and meet Service Level Agreements (SLAs)
• Research and partner with internal business partners to find technical answers when needed
• Assist in helping customers walkthrough processes to ensure that the system/application is functioning for intended purposes
• Take the initiative to understand best practices and correct process to best assist customers with questions
• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Ability to retain information and apply details to future situations and exercise sound judgement when making decisions
• Technical skills with Extensive experience working with different operating systems including Windows and Mac OS
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel PowerPoint and Outlook

Education & Experience

• Associate's degree or equivalent combination of education and experience preferred
• 1+ years customer service experience required
• 1+ years technical support or call center experience preferred

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time