［ISOC/Kitakyushu］BPO Operation Manager

Introduction
A career in IBM Consulting is rooted by long-
term relationships and close collaboration
with clients across the globe.
You’ll work with visionaries across multiple
industries to improve the hybrid cloud and AI
journey for the most innovative and valuable
companies in the world. Your ability to
accelerate impact and make meaningful
change for your clients is enabled by our
strategic partner ecosystem and our robust
technology platforms across the IBM portfolio;
including Software and Red Hat.
Curiosity and a constant quest for knowledge
serve as the foundation to success in IBM
Consulting. In your role you’ll be encouraged
to challenge the norm investigate ideas
outside of your role and come up with
creative solutions resulting in ground breaking
impact for a wide network of clients. Our
culture of evolution and empathy centers on
long-term career growth and development
opportunities in an environment that
embraces your unique skills and experience.

Your Role and Responsibilities
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.
*This is a position with IBM Japan Staff Operations Corporation (ISOC).

IBM Staff Operations Japan (ISOC) a group company of the global IT company IBM is seeking a BPO Operations Manager position.

This position is responsible for BPO projects related to [Human Resources] for a major client company.

Specifically the successful candidate will be responsible for managing multiple teams (approximately 5 teams) in BPO operations in the area of human resources and will be responsible for understanding the overall status of operations and coordinating business operations.

• Management and resolution of operational issues
• Manage quality and deadlines of operations
• Presentation of business improvement plans implementation and promotion of improvement activities
• Management of operational procedures etc.
• Monitoring of operational status
• Preparation of materials for client/internal reporting
• Management and education of project members
• Management and education of project members

Specific human resource practices:
Salary and bonus calculation attendance management social insurance commuting expense calculation retirement allowance calculation resident tax year-end adjustment etc.

Assumed annual salaly range： Approximately 7-8 million yen
The above is a rough estimate. Final decision will be made after reviewing your skills and experience during the selection process.

Required Technical and Professional Expertise
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.

• Ability to analyze situations/risk assessments for operational efficiency and problems and consider and implement countermeasures/solutions.
• Team management skills (e.g. managing team members’ work proficiency and availability)
• Experience as a project manager or administrator (BPO call center SV etc.)
• Experience in HR operations
• Documentation skills (e.g. performance management report writing)
• Microsoft Office (Excel Word Outlook) PDF and other general office skills

Preferred Technical and Professional Expertise

• About 10 years of experience in human resources
• Experience in managing an operation of 40 or more people
• Experience in initial establishment and start-up of operations