［ISOC/Kitakyushu］BPO Project Team Leader

Introduction
A career in IBM Consulting is rooted by long-
term relationships and close collaboration
with clients across the globe.
You’ll work with visionaries across multiple
industries to improve the hybrid cloud and AI
journey for the most innovative and valuable
companies in the world. Your ability to
accelerate impact and make meaningful
change for your clients is enabled by our
strategic partner ecosystem and our robust
technology platforms across the IBM portfolio;
including Software and Red Hat.
Curiosity and a constant quest for knowledge
serve as the foundation to success in IBM
Consulting. In your role you’ll be encouraged
to challenge the norm investigate ideas
outside of your role and come up with
creative solutions resulting in ground breaking
impact for a wide network of clients. Our
culture of evolution and empathy centers on
long-term career growth and development
opportunities in an environment that
embraces your unique skills and experience.

Your Role and Responsibilities
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.

IBM Staff Operations Japan (ISOC) a group company of the global IT company IBM is seeking a BPO team leader position.

This position is responsible for BPO projects related to [Human Resources] for a major client company.

Specifically the position will be responsible for the following
Salary and bonus calculation attendance management social insurance commuting expense calculation retirement allowance calculation inhabitant tax year-end adjustment

In addition to some of the above tasks you will also be entrusted with the following leadership duties

• Management of operational issues
• Quality and deadline management
• Presentation of business improvement plans implementation and promotion of improvement activities
• Management of operational procedures etc.
• Monitoring of operational status
• Preparation of reports for clients and internal use
• Management and training of team members

Assumed annual income range ; Approx. 3.5 to 5 million yen
The above is a rough estimate. Final decision will be made after reviewing your skills and experience during the selection process.

Required Technical and Professional Expertise
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.

• Ability to analyze situations and consider countermeasures/solutions to improve operational efficiency and solve problems.
• Team management skills (e.g. managing team members’ work proficiency and utilization status)
• Management experience (e.g. BPO call center supervisor experience)
• Experience in human resource management
• Document preparation skills (e.g. performance management report writing)
• Microsoft Office skills (e.g. Excel entry and spreadsheets Word entry Outlook email creation)

Preferred Technical and Professional Expertise

• At least 5 years of experience in human resources
• Excel function usage (SUM/COUNT/VLOOKUP)
• Experience using COMPANY a core HR system