IT and Application Support Specialist

Christopherson Business Travel, a globally recognized leader in Travel Management, is looking for an IT and Application Support Specialist to join our Technology team. This position will focus on end-user IT support as well as application support for both 3rd party and prioprietary systems while providing the highest quality customer service. The Support team works in a fast-paced dynamic environment providing service over the phone, via email, in person and via remote sessions.

Responsibilities

• Prioritize, evaluate, track and resolve Service Desk requests as well as maintain related user guides and other self-service documentation
• Support and troubleshoot customer issues both hardware and software related
• Perform basic system and application administration/configuration tasks
• Escalate requests when additional technical expertise is required
• Assist in technical projects as needed
• Seek opportunity to teach and learn from other team members

Requirements

• Strong customer service, communication and organizational skills
• Strong analytical and problem-solving skills
• Experience with IT and/or Application support over the phone and in person
• Experience troubleshooting proprietary software applications
• Experience with Windows 10, Office 365, modern browsers and other common business applications.
• Basic computer hardware and/or networking configuration and installation
• Ability to demonstrate professionalism while assisting users in stressful situations
• Ability to lift 50 pounds
• Fearless, innovative self-starter that will get their hands dirty!

Nice to have

• Bachelor of Science and/or technical certifications
• Experience with Atlassian products such as Service Desk, Jira, BitBucket, Bamboo, etc.
• Experience with Linux and Windows Server administration
• Experience with Bomgar
• Experience with SQL, C# and/or Java

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan with company match
• PTO and Holidays

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