IT Support Specialist

Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world’s best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike. 

Tecovas is looking for an IT Support Specialist to be the first line of technical support for our internal workforce. Reporting directly to the IT Manager, you’ll primarily be responsible for end-user and desktop support, installations, maintenance, and upgrades on our company devices. You will ensure all support requests are documented through the troubleshooting lifecycle within our Information Technology Service Management System and you will produce/assist in the development of internal procedures for our systems and SaaS applications.

This position is based out of Austin, TX but will have the ability to work from home and in-office.

What you’ll do:

• Manage end-user technical support, troubleshooting, and resolution of Mac/Windows laptops, Apple iOS devices, conference room AV equipment, printers, desk phones, etc.
• Provide application setup, mobile device support, monitor service desk queue and support tickets and prioritize accordingly
• Configure and deploy new systems using MDM and other provisioning tools
• Complete hardware and software installations
• Analyze current equipment and give recommendations based on emerging trends and technologies
• Support Onboarding and Offboarding by setting up new employees’ equipment in a timely fashion, and remove access from terminated employees
• Diagnose network issues; engage external parts after initial triaging as needed
• Manage inventory and service records of hardware, software, mobile devices, etc
• Contribute to the creation and updating of relevant documentation, including how-to and training materials, testing information, network topology and design diagrams and other solutions in the internal knowledge base
• Participate in regular team meetings to review action plans, issues, and project activities
• This position may require occasional after-hours work to be performed

Experience we’re looking for:

• Bachelor's Degree in Computer Science, Information Technology, or 3+ years of relevant industry experience; Industry certifications (A+, N+, Sec+, etc.) are a plus
• A proven track record of performing in a dynamic, team-based, technology support environment
• Strong working knowledge of MacOS, iOS and Windows PC systems, with hands-on experience with Google Workspace and Microsoft Office 365 Apps; experience managing AV hardware and software
• Experience performing account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets)
• Strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications 
• Prior experience managing ticketing systems, creating reports and presenting information to leadership
• Ability to independently disconnect, lift and move hardware and other equipment up to 50lbs

What you bring to the table:

• You have excellent communication skills, both written and verbal.
• You show an eagerness to learn and work outside your technical comfort zone.
• You have effective time management skills including the ability to multitask, organize, and prioritize.
• You are self-motivated, independent, and detail oriented.

Full Time Benefits & Perks: 

• We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary
• Generous employee discounts!

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 19 retail stores (and counting) across the Austin, Dallas and Southeast regions, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!