This position is as a faculty member of the Global Learning & Knowledge Faculty Shared Services (FSS) team and is responsible for delivering various IBM Consulting Partner & Professional Development (PPD) education programs to IBM Consulting professionals worldwide.
The successful candidate should be an experienced IBM Consulting practitioner with several years of consulting experience and at least two recent years with IBM Consulting. Strong communications coaching and mentoring skills are essential. The role also requires excellent facilitation capabilities with preferred experience in business stakeholder management project management; some background in experiential learning is preferred.
Key responsibilities
- Deliver PPD education programs in both classroom and virtual formats.
- Promote awareness of the PPD curriculum and learning assets across IBM Consulting.
- Collaborate with the L&K PPD development team to identify skill gaps and contribute to content updates or new course development.
- Apply a train-the-trainer approach to onboard and develop new instructors.
Qualification Process
To be certified as L&K Facilitator successful candidate will follow a structured qualification path:
- Participate in the course as a learner.
- Observe and co-facilitate segments of the course with an experienced L&K Facilitator.
- Deliver the course while being observed by an experienced L&K Facilitator.
Additional advanced facilitation training may be recommended based on the candidate’s background.
Time Commitment
Becoming a Facilitator as part of the L&K Faculty Shared Service requires a two-year commitment. Facilitators are expected to deliver multiple classroom days each quarter with an expectation of coaching beyond the classroom for some programs.
In addition to the actual classroom delivery the facilitator will engage in:
pre-course preparation classroom setup and post-course debrief for some programs also a post-classroom small group coaching rubric-based peer evaluation etc
During non-delivery period facilitators are also required to support other L&K initiatives and team projects. As a global team member candidates should expect to participate in Team meetings at off hours to accommodate global participation. The faculty will support the worldwide delivery schedule.
Process Skill
§ Demonstrate excellent training and/or facilitation skills
§ Applies knowledge of learner-centered training principles
§ Demonstrates skill and passion for coaching and facilitating groups
§ Possesses excellent listening presentation and communication skills
§ Adopts a facilitative teaching style rather than authoritative
§ Energetic enthusiastic flexible and able to maintain a sense of humor
§ Works effectively in a team in a time-pressured environment
§ Comfortable working in a mostly remote work environment with virtual teams across various time zones
§ Ability to illicit participant contributions facilitate group discussion and draw out key learning points
§ Willingness to communicate own experiences and lessons learned in a risk-free environment
§ Ability to utilize pre-developed course material and able to provide constructive feedback on the course content
General Skill
§ Applies knowledge of desired learning outcomes
§ Demonstrates knowledge of course subject matter
§ Communicates/leverages knowledge of IBM/IBM Consulting strategy
§ Communicates/leverages knowledge of managing through complex relationships and engagements
§ Ability to offer business insights and engaging “client stories” in support of course subject matter
§ Experience in role plays feedback individual coaching & personal experimentation to raise self-awareness
§ Experience in practice of personal impact techniques and improve relationship effectiveness
§ Optional: Project Management Institute (PMI) – Project Management Professional (PMP) certification
Interpersonal Skill
§ Demonstrates commitment to IBM Values
§ Manages and maintains a constructive learning environment
§ Experience in coaching for career development and an ability to coach within a classroom environment applying either the GROW and/or co-active coaching models
§ Be able to give appropriate constructive feedback
§ Able to handle challenging people and situations
§ Experience in dealing with and sensitive to cultural and ethnic differences and needs