Manager - Customer Success Engineer

About The Role

In this role you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation best practices and product feedback. Your team serves as the technical backbone of the customer journey ensuring fast accurate resolution of issues from pre-sale through post-sale.

As a hands-on leader you will combine technical depth with strong people leadership to build a team that operates efficiently communicates clearly and relentlessly removes friction for our customers. You’ll scale processes that help customers succeed today while partnering closely with Engineering Product and Design to influence how the platform evolves tomorrow.

You Will

People Leadership & Development

• Hire mentor and develop a high-performing team of Customer Success Engineers.

• Build a culture centered on accountability ownership efficient execution and clear communication.

• Establish goals and performance metrics that reflect both customer outcomes and internal process excellence.

• Develop training documentation and structured onboarding to uplevel the team’s technical and customer-facing skills.

Customer Experience

• Ensure your team rapidly unblocks customers across onboarding adoption and ongoing usage.

• Lead complex technical escalations and provide guidance in ambiguous or high-impact situations.

• Identify patterns across customer engagements and drive improvements in workflows tooling and knowledge-sharing.

Ideally You'd Have

• 3–5 years of people management experience leading technical customer-facing teams.

• Demonstrated ability to build scale and uplevel teams in fast-paced environments.

• Strong understanding of APIs data models data warehouses integrations and SaaS architectures.

• High level of comfort and proficiency in communicating effectively across diverse internal and external organizations including cross-functional collaboration with sales product and engineering.

• Intellectual curiosity strong empathy for customer challenges and the ability to operate with high velocity in a dynamic environment.

Bonus If You Have

• Startup experience particularly within a high-growth SaaS company.

• Experience with Snowflake Databricks Redshift BigQuery or similar warehouse technologies.

• Background in marketing technology customer data platforms (CDPs) or activation workflows.

We are looking for talented intellectually curious and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $130000-$160000 USD per year which is location independent in accordance with our remote-first policy.