Manager of Quality, Compliance and ESG

Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world’s best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.

Tecovas is looking for an experienced Manager of Quality, Compliance, and ESG (Environmental, Social, and Corporate Governance) to strengthen and operate our supplier quality management program as we expand our international sourcing footprint. Reporting directly to the Director of Sourcing with whom you will work with on a day-to-day basis, but duties will span cross-functionally, and certain projects will support other functional leaders. The Manager of Quality, Compliance and ESG will be required to travel to Mexico and other sourcing locations on a regular basis in order to collaborate with factories, agents, and more.

This role will ideally based out of the Austin, TX or Dallas-Forth Worth, TX areas but have the ability to work from home or in-office.

What you’ll do:

Supplier Management

• Maintain and enforce our Tecovas Vendor Manual, outlining key supply chain and quality production requirements
• Manage Tecovas quality inspectors located on-site at factories in Mexico.
• Establish a comprehensive ESG policy and compliance program to integrate into our existing sourcing selection and quality management operations.
• Work with our Product and Commercialization teams to maintain and adjust standards as our needs evolve and/or we move into new categories.
• Drive continuous quality improvement with supplier base by developing a quarterly supply relationship management scorecard, with a combination of qualitative and quantitative KPI’s.  
• Select local agent/factory inspection partner for each new sourcing location.  Schedule and manage 3rd party inspections, including in-line and final random inspections at factories. 
• Review Manufacturing Agreement and recommend changes to Merchandising and Supply Chain leadership.
• Enforce vendor compliance policies, processing vendor chargebacks as needed.

Product Testing / Product Quality Standards

• Own QA metrics on all product lines, publish a product testing protocol manual and monitor testing compliance for all new products
• Establish a 3rd party testing program to ensure that all product categories meet the latest Federal, State and International regulations as well as meet Tecovas performance expectations.
• Review, analyze, communicate, and make recommendations based on 3rd party test results to both the Merchandise and Supply Chain teams (internal) as well as vendors (external).
• Foresee and communicate potential product quality concerns for new product development, especially for new category launches.  Act as a stakeholder on New Product Development (NPD) programs.
• Establish inspection protocols and quality checklists. Hire, train and manage hourly associate(s) to perform these audits and record their results.
• Perform administrative activities associated with the effective management of operations, including compiling, storing, and retrieving production data for reports.

Strategy

• Manage the Tecovas Warranty program and partner with Operations team to establish a refurbishment program for customer returns
• Improve new Supplier Onboarding. Identify improvement opportunities, quantify the benefit, marshal resources, and drive projects to completion.
• Anticipate bottlenecks, provide management escalation, evaluate risks and costs, gain leadership alignment and execute.
• Own implementation of strategic sourcing initiatives as needed.  

Experience we’re looking for:

The ideal Manager of Quality, Compliance, and ESG has prior experience in quality system management for internationally sourced consumer products. Specific desired qualifications include:

• Bachelor's degree in Engineering, Operations or Supply Chain Management. Other degrees will be considered in conjunction with relevant experience.
• 5-7 years of experience working in a distribution and/or manufacturing quality function, preferably as a Quality or Process Engineer.
• Superior knowledge of consumer product testing, laboratory procedures and statistical and quality sampling measures, or experience conferring equivalent skills.
• Intermediate knowledge of Microsoft Excel and PowerPoint
• Bilingual (Spanish) is preferred.
• Experience in footwear preferred.

What you bring to the table:

• You are a strong communicator with experience presenting findings and recommendations to senior management. 
• You have strong analytical skills with a data-driven approach toward problem-solving.
• You are strategic, results-driven, and are able to execute tactically
• You have experience exerting thoughtful influence in a matrixed organization, demonstrating strong teamwork and collaboration with all departments and contractors. 
• You have a keen sense for how to diagnose, research, and resolve issues independently or as a part of a team.

Full Time Benefits & Perks:

• We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary
• Generous employee discounts!

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 19 retail stores (and counting) across the Austin, Dallas and Southeast regions, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!