Manager, Professional Services, EMEA

Wunderkind is seeking a highly motivated and results-driven Manager, Professional Services – EMEA to lead our regional services team, deliver exceptional client outcomes, and drive operational excellence. In this role, you’ll oversee a cross-functional team of engineers, QA analysts, designers, and project managers, ensuring world-class service delivery across a dynamic book of business spanning numerous industries.

This role requires a strong leader with excellent people management skills, high emotional intelligence (EQ), and a passion for fostering growth and innovation within their team. You’ll work closely with internal and external stakeholders to align on goals, optimize processes, and deliver measurable results that enhance client success and business impact.

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Key Responsibilities

• Lead and develop the EMEA Professional Services team, ensuring team members have the support, feedback, and resources to thrive.
• Oversee client deliverables from onboarding through ongoing maintenance, managing escalations, and driving alignment with internal teams.
• Work with the Director of Professional Services to help establish and manage goals for the team.
• Build and maintain strong client relationships, acting as a trusted advisor and ensuring client goals are consistently met.
• Manage resource allocation and prioritize projects to maximize impact while maintaining high-quality outcomes.
• Identify and implement operational improvements that enhance efficiency and scalability across the team.
• Actively contribute to department-wide and company-level initiatives, driving strategic improvements and fostering cross-functional collaboration.
• Champion a culture of accountability, innovation, and continuous learning within the team.

Qualifications

• 5+ years of relevant experience, with demonstrated success in client services, professional services, or a related field.
• Proven experience in people management, leading a cross-functional team, and driving performance in a fast-paced environment.
• Exceptional client management skills, with the ability to build trust, manage escalations, and deliver results.
• Strong leadership, communication, and problem-solving abilities.
• A proven track record of identifying and implementing process improvements to drive operational success.
• Familiarity with marketing technology, tools, and concepts is a plus.

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible 

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more 
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and in-office weekly catered lunch

BOUNCE BACK:

• Company support and flexibility through all professional and personal development 
• Generous PTO package, National Holiday closures, Summer Fridays, Parental Leave, and more!

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is £75,000 to £87,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.