New Orleans, Magazine Street, Lead Key Holder

Based in New Orleans, the Lead Key Holder will be at the ground level of building and developing the most unique ear piercing and shopping experience in the Magazine Street location! You are the ultimate ambassador of our brand; and in a unique position to bridge the gap for piercers and front of house team members. 

Salary: $60,500 annualized 

Key Responsibilities:

Leadership & People Management

• Lead by example. Maintain an active sales floor presence, support and coach team members in delivering a positive customer-centric environment
• Assist in recruiting, onboarding and training of all store employees 
• Collaborate on new training initiatives needed to grow the business
• Assume all Store Manager responsibilities in their absence.  
• Live out our core values

Operations 

• Support store schedule creation and ensure the integrity of time and attendance
• Ensure operational excellence in policies and procedures; partner with Store Manager and HQ to develop and train on new processes 
• Support inventory management such as receiving, transferring orders, cycle counts, and back of house organization
• Ensure safety procedures and measures are in place, according to local laws and company policy

Sales

• Serve as a brand ambassador: educate and delight our customers with the magic of Studs. Deliver an incredible experience that continues beyond the store visit. 
• Grow and develop our customer base through one-on-one interactions in store and during special events, with a focus on exceptional service. 
• Assist monitoring, tracking and communicating trends and opportunities of key business metrics. 

Visual/Merchandising

• Ensure the visual presentation of the store is inspiring and clean
• Assist in the development and implementation of merchandising directives and tests. 

Requirements:

• 3-5 years of retail experience, ideally in a supervisory role
• 40 hours per week; you must be available for five shifts per week including all weekend days
• Must be able to stand for 8+ hour shifts
• Must be able to lift 20 lbs boxes
• Must be able to handle chemicals safely
• A passion for delivering outstanding customer experience
• Excellent communication skills with a knack for relationship building

Full-Time Benefits & Perks

• Comprehensive medical, dental, and vision insurance 
• 401(k), voluntary life insurance, commuter benefits, monthly lifestyle reimbursement
• Two weeks of accrued paid time off
• Three months of paid family leave for both corporate and retail employees (biological, adoptive, and foster parents are all eligible)
• Paid sabbatical after four years of service
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Quarterly learning and development opportunities to foster an inclusive culture