Principal Scrum Master

Description

Principal Scrum Master/Agile Coach

Location: Salt Lake City, UT

The Principal Scrum Master is ultimately a facilitator for our software development teams - focused on trying to make everything easier. We are looking for a craftsman that has a solid understanding of the Agile tools in their toolbox, but that is driven by the team's results - the outcome - not how well they followed the process or adhered to any SDLC. A leader that measures their own success based on the success of their team and is willing to do whatever is needed to achieve that success. A professional that knows the "Why" is so much more powerful than the "How".

As a Scrum Master/Agile Coach, a Typical Day Might Include the Following:

• Assisting the team to adopt agility in how they operate, not to "do Agile".
• Facilitating healthy discussions on the team related to both Discovery and Delivery (driving a Dual-Track Agile approach).

• Ensuring that blockers (or any friction) are identified as early as possible and addressed as quickly as possible.
• Facilitating an owner's mindset for all team members.
• Leveraging retrospectives to facilitate a true "try, learn, adapt" approach (acting, not just talking about the problems).
• Coaching others assuming the role of Scrum Master, including for whom it is not their primary profession (i.e., Engineers or Managers that are fulfilling that role part-time).
• Facilitate communications with 3rd parties to ensure the proper engagement with the team.

To Land This Gig You'll Need:

• Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• 8+ years of software development experience.
• 5+ years in the role of Scrum Master or Agile Coach
• Experience with Agile software development and SCRUM methodologies.

• Proven track record of delivery.
• Strong verbal and written communication skills.

Bonus Experience:

• Experience in the Contact Center as a Service space (telecommunications, ACD/IVR)
• Experience working on a SaaS solution

• Experience in other software development disciplines (Software Engineer, Product Owner, UX Designer, Quality Engineer)

ABOUT NICE CX: NICE CX makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CX provides the world's #1 cloud customer experience platform, NICE CX™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CX is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.