Process Innovation Professional - Payroll Team Lead

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

• Dispatching work requests and cases
• Dispatching transactions while identifying correct owners
• Monitoring and closing of dispatched transactions
• Tracking of work requests cases and transactions received and dispatched
• Performing simple transactions
• Performing volume driven transactions
• Make decisions based on document business process
• Perform controls and peer to peer validation
• Compilation and processing of transactional Payroll Data. This requires teaming/collaboration with other teams that deliver payments/deductions via payroll.

Required Technical and Professional Expertise

• Candidate must possess at least a Bachelor’s/College Degree preferably Human Resources or equivalent
• Knowledge on system app on Lawson and Oracle
• Similar work experience of at least 3- 5 years especially in a BPO or similar fast-paced setting
• with at least 1 to 2 years experience as Payroll Team Lead
• Good English Communication (verbal & non verbal)Skills
• Amenable to working in shifting/night schedule
• Intermediate in MS Excel

Preferred Technical and Professional Expertise

• ERP working experience
• Ability to prioritize tasks manage multiple priorities and tight deadlines
• Highly organized analytical results-oriented and has keen on details