RMA Technician

JOB SUMMARY:  This position is responsible for repairing all OpenEye products and testing all product returns.

Supports and adheres to the OpenEye Code of Ethics and Business Standards.

JOB DUTIES AND RESPONSIBILITIES:  To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

• Communicates with the RMA Manager on what work is needed to be done.
• Repairs and test and troubleshoots OpenEye products sent in for repair and credit.
• Performs all other duties/responsibilities as necessary or assigned.
• Work onsite in our Liberty Lake, WA headquarters.

MINIMUM JOB QUALIFICATIONS:  To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

Formal Education, Certification/Licensure, and Prior Experience:  to perform this job successfully, an individual must have:

• a High School Diploma or a General Education Degree
• a minimum of 1 years related experience and/or training
• Ability to act as a mentor and resource to other teammates
• Knowledge and determination to create new ideas to help promote a positive work environment.

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

• Analytical Ability:  ability to maintain focus for extended periods of time; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data; Ability to learn new material and adapt to new standards; ability to change and learn new ways for doing things.

• Technical Ability: working knowledge of:
• Basic computer hardware to include monitor, keyboard, mouse, and printer
• Microsoft Windows operating systems and Microsoft Office software
• Internet software
• Basic office equipment to include telephone, photocopier, fax machine
• Knowledge of computer and DVR Repair.
• Dependability: ability to follow instructions, both in written and verbal format; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary
• Interpersonal Skills:  ability to maintain positive relationships with others; ability to provide excellent customer service in every situation; Skill in the use of personal computers and related software applications.

Physical Abilities:  To perform this job successfully, an individual must be able to:

• More than 75% of the time: sit, stand, climb, walk, lift up to 75 pounds, pull/push up to 75 pounds, carry up to 75 pounds, grasp, reach, bend, stoop/crouch, talk, hear.
• Vision: see close up with or without corrective lenses, see out of one’s peripheral vision, judge the distance between one’s self and other objects, and to differentiate between colors.

WHY OPENEYE IS THE RIGHT CHOICE! 

• Collaborative, Fun, Creative Culture 
• Casual Dress (jeans are welcome) 
• Competitive Salary + Bonus Opportunities! 
• Medical, Life and Disability Insurance 
• 401(k) Retirement Plan