Senior IT Change Management Specialist

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to drive Change Management efforts for key IT priorities, including our transformation efforts. This position will focus on the people side of change as it relates to how we are improving our processes, technologies, and organizational structure.

Essential Functions

• Develop and implement moderate to highly complex Change Management strategies and plans in IT utilizing best practices and standards
• Apply change management processes and tools to support adoption of moderate to highly complex changes
• Create and continually iterate on actionable deliverables for Change Management levers, such as a Change Management plan, communications plan, and training plan
• Build relationships and engage with leaders and key stakeholders, and measure/monitor their levels of engagement and adoption
• Assess the organization's level of change readiness, identify issues that impact change, and mitigate and manage risks for moderate to highly complex changes
• Measure, demonstrate, and articulate the change impact to the business of specific people, process, and technology changes and make them tangible for employees
• Support the design, development, and delivery of communications to leadership and key stakeholder groups for moderate to highly complex changes
• Collaborate with IT Leadership on design, development, and delivery of training programs customized by impacted stakeholder group to further user readiness for moderate to highly complex changes
• Lead the measurement and monitoring of change progress and support operating model and organization design efforts
• Manage the overall Change project plans and provide status updates to IT Leaders for moderate to highly complex changes in the IT organization
• Collaborate with various cross-functional team and/or project teams and other key stakeholders in the organization
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Advanced experience applying innovative solutions to drive change adoption and measuring and monitoring adoption effectiveness
• Advanced facilitation, negotiation, collaboration, organization skills
• Advanced knowledge of change management best practices with a strong understanding of organizational issues and challenges
• Solid understanding of how people go through a change and the change process with the ability to apply innovative solutions to drive change adoption, measuring and monitoring adoption effectiveness
• Solid knowledge of Information Technology, technical awareness & translation
• Ability to manage change related to large enterprise system deployments or large-scale organizational change efforts
• Proven ability to identify and translate requirements for Change Management into clear and measurable work products
• Excellent engagement, relationship building, and expectation management skills with stakeholders of all organizational levels across a diverse environment
• Familiar with market leading change management tools and techniques, and how to use them in an integrated, strategic, and creative way
• Ability to follow through and work with minimal direction or supervision
• Aptitude to work in an ambiguous, fast-moving environment, while also driving toward clarity and solutions while being customer orientated
• Ability to work effectively at all levels in an organization, be a team player, and work collaboratively with and through others, as well as establish and maintain strong
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills and a passion for designing creative ways to optimize engagement and learning Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• Bachelor's degree in Communication or Business, or equivalent combination of education and experience required
• 6+ years experience in operational or consulting roles supporting change initiatives required
• 6+ years experience with communications for technical areas or products required

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:
Full time