Senior Manager - Professional Services, Technical Program Management - AMER

An overview of this role

As the Senior Manager Professional Services Technical Program Management you'll lead GitLab's project and program management delivery across our Professional Services organization so customer engagements run predictably efficiently and with high impact. You'll oversee a distributed team of project and program managers within the Americas and set the vision and strategy for how we plan govern and deliver complex Professional Services engagements at scale. Reporting to the Head of Professional Services Americas you'll turn company and services goals into a clear delivery strategy drive operational excellence in program execution and own key delivery outcomes across a diverse customer portfolio. In your first year you'll refine and standardize delivery frameworks and methodologies deepen collaboration with Sales Product Engineering Customer Experience and Professional Services operations and improve our governance metrics and resource management practices in line with a fast-growing subscription-based business. This is a unique opportunity to shape how GitLab plans manages and delivers Professional Services and to help define the future of DevSecOps delivery with some of the world's most innovative companies.

Some examples of our projects:

• Managing a portfolio of complex multi-workstream Professional Services engagements ensuring predictable delivery clear governance consistent alignment and strong customer outcomes

• Designing and standardizing project and program management frameworks tools and best practices that drive consistency across all Professional Services teams

• Partnering with Product Engineering and technical delivery leaders to align project plans scope and milestones with GitLab's roadmap and customer objectives

• Working closely with Sales and Professional Services leadership to shape scoping staffing and delivery approaches that support renewals expansions and long-term customer success

What you'll do

• Lead the strategy execution and continuous improvement of Professional Services technical program management ensuring consistent high-quality customer outcomes and strong alignment with GitLab's business objectives.

• Directly manage a team of project and program managers providing clear priorities coaching mentorship and performance management while fostering a culture of excellence collaboration and professional growth.

• Define operationalize and continuously refine project and program management frameworks methodologies and best practices that drive predictability scalability and effective risk management across all customer engagements.

• Oversee a broad portfolio of Professional Services projects ensuring effective scoping planning and governance optimal resource utilization and delivery outcomes that support customer success renewals and revenue growth.

• Partner closely with Professional Services Sales Product Engineering and other stakeholders to align delivery capabilities with business strategy identify opportunities for services expansion and support go-to-market initiatives.

• Establish track and report on key performance indicators (KPIs) for program delivery including schedule adherence delivery quality customer satisfaction and team performance using data to inform decisions and drive operational improvements.

• Collaborate with Professional Services operations and technical leaders on capacity planning staffing and resource management ensuring the right skills are deployed to the right projects at the right time.

• Serve as a senior escalation point for complex project and program issues driving clear communication structured problem solving and alignment with both customer stakeholders and internal leadership.

• Champion innovation in delivery tools processes and reporting staying current with industry trends in program and project management and introducing improvements that enhance efficiency and customer value at scale.

What you'll bring

• Demonstrated progressive experience leading complex program and project delivery for customer-facing engagements from planning through successful completion ideally within a technology or software professional services environment.

• Proven ability to build lead and scale program and project management teams within Professional Services using budgets utilization and delivery performance data to guide decisions and continuous improvement.

• Experience leading cross-functional delivery teams (for example project and program managers consultants architects and delivery partners) with a focus on coaching mentorship and developing high-performing teams in a fast-paced growing company.

• Strong background in professional services delivery models and customer-facing programs with the ability to define track and act on outcome-focused measures that drive renewals expansions and long-term customer success.

• Deep familiarity with program and project management methodologies tools and governance frameworks with hands-on experience implementing and scaling these practices across a diverse project portfolio.

• Strategic thinking and business acumen with the ability to translate company and Professional Services goals into clear delivery strategies frameworks and scalable operating models for program and project management.

• Excellent communication and interpersonal skills with the ability to influence and build trusted relationships with senior customer stakeholders internal executives and cross-functional partners and to communicate complex delivery information clearly.

• Ability to operate autonomously in a fully remote distributed and asynchronous work environment while remaining highly accountable to outcomes and comfortable leading through ambiguity and change.

About the team

The Professional Services team at GitLab helps customers get the full value of our platform through consulting implementation and enablement services. We design deliver and improve service offerings and delivery models that drive successful outcomes accelerate adoption and support long-term customer success. Our team includes managers architects engineers project managers and other specialists across multiple regions and we work asynchronously to support customers globally and maintain continuous progress. We emphasize open communication with customers and internal teams and adapt how we work as their needs evolve.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education experience knowledge skills abilities of the applicant equity with other team members alignment with market data and geographic location. The base salary range does not include any bonuses equity or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$145600—$312000 USD