Senior Manager, Technical Program Management - Commerce Engineering

Netflix is one of the world's leading entertainment services with over 300 million paid memberships in over 190 countries enjoying TV series films and games across a wide variety of genres and languages. Members can play pause and resume watching as much as they want anytime anywhere and can change their plans at any time.

At Netflix we want to entertain the world and are constantly innovating on how entertainment is imagined created and delivered to a global audience. Engineering teams within Netflix work hard every day to scale and innovate content production and member experiences in an ever-growing complex software landscape.

Commerce Engineering at Netflix is responsible for driving the continued growth of Netflix’s subscriber base and increasing the value we derive from each member. Our work helps users discover and sign up for Netflix and maintain their Netflix service. We participate on cross-functional teams focused on acquisition retention plans and pricing user identity customer support and more. We also provide foundational systems powering all billing payments processing identity and the consumer web application platform at Netflix.

Job Overview

We're looking for an accomplished Senior Manager Technical Program Management (TPM) to lead and grow a team of high-performing TPMs that leads programs within and with partners of the Commerce Engineering organization. In this pivotal role you'll be instrumental in driving the formation and execution of our development roadmap ensuring seamless collaboration and fostering a culture of excellence and innovation.

As a seasoned leader you'll leverage your deep expertise in technical program management to guide multiple senior and staff TPMs empowering them to deliver complex cross-functional initiatives. You'll be a key strategic partner to various Product Engineering Data Science Design and other stakeholder teams translating strategic vision into actionable plans and helping to ensure timely and high-quality delivery.

Responsibilities

• Lead and Mentor a High-Performing Team: Recruit hire develop and retain a world-class team of Technical Program Managers. Provide coaching mentorship and career development opportunities fostering a culture of continuous learning and growth.

• Strategic Program Leadership: Oversee Commerce Engineering OKR planning and reviews technical planning and execution of multiple complex programs across various product domains. Ensure alignment with overall company objectives and product strategy.

• Cross-Functional Partnership: Act as a central point of contact and trusted partner for Product Data Science Design partner Engineering orgs and other stakeholders. Facilitate effective communication collaboration and decision-making.

• Operational Excellence: Define implement and optimize scalable program management processes program KPIs and best practices. Drive continuous improvement in program execution risk management and stakeholder communication.

• Risk Management and Mitigation: Proactively identify assess and mitigate technical operational and organizational risks across programs. Develop contingency plans and drive resolution of critical issues.

• Technical Acumen: Possess a strong understanding of software development lifecycles architectural concepts and technical dependencies to effectively guide and support our TPMs and engineering teams.

• Influence and Communication: Communicate complex technical information and program status clearly and concisely to diverse audiences from individual contributors to executive leadership. Influence decision-making at all levels.

• Resource Planning: Collaborate with Engineering and Product leadership to forecast and allocate TPM resources effectively across various initiatives. Assist during our biannual planning process in identifying Engineering resource capacities and constraints helping to ensure appropriate estimated funding for our planned initiatives and communication of notable gaps.

Qualifications

• 10+ years of experience in technical program management with at least 4 years in a leadership role managing and mentoring other TPMs.

• Proven track record of successfully leading and delivering large-scale complex technical programs in a fast-paced product engineering environment.

• Demonstrated experience building growing and leading high-performing technical program management teams.

• Exceptional cross-functional collaboration and stakeholder management skills with the ability to influence without direct authority.

• Deep understanding of software development methodologies and best practices.

• Strong technical background with the ability to understand complex architectural concepts and engineering challenges.

• Excellent communication presentation and interpersonal skills.

• Ability to thrive in a dynamic ambiguous and rapidly evolving environment.

What Sets You Apart?

• A strategic leader who not only sets direction for the TPM function but also empowers and grows a high-performing TPM team.

• An influential partner adept at navigating highly complex cross-functional initiatives and making critical product/technology trade-offs.

• A proactive force who brings immediate organization to ambiguity and anticipates risks before they impact delivery.

• A true culture champion who embodies organizational values and drives executional excellence.

At Netflix we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job skills and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $270000 - $700000.

This market range is based on total compensation (vs. only base salary) which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here .

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race religion color ancestry national origin caste sex sexual orientation gender gender identity or expression age disability medical condition pregnancy genetic makeup marital status or military service.

Job is open for no less than 7 days and will be removed when the position is filled.