Senior Support Specialist

An Amazing Career Opportunity for a Senior Support Specialist!!

Location: Salt Lake City, Utah

Job ID: 16442

Ready to utilize your skills? We at IdenTrust, part of HID Global are recruiting for a Senior Support Specialist to provide the utmost support to multiple stakeholders.

The Senior Support Specialist is responsible for managing the organizations computer hardware, software system and most importantly providing the highest level of stakeholder and team support while using IdenTrust part of HID Global's products and services.

If you have great communication, knowledge of IT equipment, and the ability to innovate, then we at IdenTrust, part of HID Global would encourage you to apply for this position!

Who are we?

HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

IdenTrust's Business Operations Department:

IdenTrust, part of HID Global, is a public key certificate authority that provides digital certificates to financial institutions, healthcare providers, government agencies and enterprises. The software development team is responsible for developing new applications, enhancing existing applications, solving problems, and resolving defects. The team is based in Salt Lake City.

As our Senior Support Specialist, you'll support HID's success by:

• • Acting as an escalation point for 3rd tier end-user support issues.
  • Staying up to date on security policies and practices.
  • Managing and prioritizing service desk customer portal, consisting of internal requests and project work.
  • Providing after-hours support on schedule rotation to internal and external customers.
  • Updating active directory for computer accounts, user accounts, distribution lists and security groups.
  • Assisting supervisors with customer call-backs for advanced technical support needs.
  • Developing operations procedures and tools to improve operational efficiency and reliability.
  • Monitoring and replacing aged assets including sourcing, procurement, receipt, documentation, and distribution.
  • Being responsible for the recycling of all expired IT equipment and technologies, ensuring correct disposal according to policy.
  • Ensuring proper communication of group policy changes.
  • Supporting new hire onboarding procedures, including creating domain/exchange account, asset assignment, and Jira/Confluence access.
  • Having strong experience with desktop tools including Outlook, Excel, Word, and PowerPoint.

What we will love about your background:

• • Ability to work autonomously with little or no supervision.
  • Excellent problem-solving and customer service skills, extensive experience with desktop hardware, software applications, operating systems, and network connectivity.
  • Advise management of any event, project or system related issues that have not been resolved or addressed in a timely manner.
  • Ability to escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software.
  • Support various applications from desktop perspective.
  • On-call availability to respond to support requests and flexible work schedule to respond to the needs of the business.
  • Be able to install, configure, and maintain desktop and laptop PCs and peripherals, such as docking stations, printers, digital scanners, VoIP telephones, and map drives.

Your Experience and Education include:

• • Associates in Computer Science.
  • 5+ years' experience in an operations support role.
  • 3+ years' experience providing technical assistance via phone.
  • 2+ years' experience troubleshooting and maintaining directory services.

Who you are as a Leader:

• Exceptional communication skills, both written and verbal.
• Willingness to 'roll up sleeves' and dive deep into tactical work when necessary.
• Good interpersonal skills, willingness to learn and continue to grow professionally.
• Strong team player and ability to work well with others.
• You proactively seek to implement diversity into your work, including valuing different backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.

Why apply?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive ambitious change.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal

Salt Lake City, UT, US, 84116

Customer Service & Contact Center Operations

No

Not applicable

15-Feb-2023

Nearest Major Market: Salt Lake City