Support Services Owner

Job Description
The Support Services Owner (SSO) is responsible for managing client relationships with broad scope to deliver on engagement milestones and scope of services, the support of all implemented Cerner solutions and services to clients and ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The Senior SSO is responsible for the following: executive relationship management, status reviews, managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results. through support.

Working Environment

Hybrid or Remote

This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #RemoteQualifications
Basic Qualifications

• At least 6 years total combined related work experience and completed higher education, including:
  • At least 1 year healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
  • At least 5 years additional work experience directly related to the duties of the job and/or completed higher education

Preferred Qualifications

• Bachelor's degree or equivalent relevant work experience

Expectations

• Perform other responsibilities as assigned
• Willing to participate in on-call rotation as needed
• Willing to travel up to 20% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position