Tier 1 Human Resources Administrator

Tier 1 Human Resources Administrator

Job Category: Human Resources

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You'll Get to Do

Are you interested in building your Human Resources (HR) career? CACI has that opportunity with an open Customer Service Representative that serves as the primary interface for HR inquiries from managers and employees. You will provide a full range of HR support using pre-defined answers to ensure consistency to the customer. You will also take ownership of the resolution of callers' issues, giving guidance & solving problems at the first point of contact whenever possible.

More About the Role

In this position, you will emulate exceptional customer service in all facets of position including responding to employee requests in a professional, respectful manner and understanding the sensitivity and confidential issues. You will get to research and interpret company policies and procedures and provide education where necessary

You will also get to:

• Follow call center scripting and refers issues to next level specialists as appropriate

• Refer issues to the HR Tier-2 specialists when unable to resolve personally and ensures effective hand off of escalated cases.
• Log and tracks inquiries through to resolution using the Enterprise fulfillment system
• Meet or exceed performance metrics as defined by the Service Level Agreements (SLAs) and tracking system
• Demonstrate effective time management skills
• Participates in information sharing with other service center representatives
• Support HR team by providing clerical and administrative support.
• Experience in navigating with core HR systems and sub-areas in Workday
• Understanding of Health Insurance Portability and Accountability Act (HIPAA) and the need to maintain the security and confidentiality of Personally Identifiable Information (PII) and Protected Health Information (PHI)
• Task included but not limited to
  • Provide guidance on completing New Hire task in HR System, guidance on recruiting and internal mobility, understanding of personnel action task in HR system, performance management process, compensation process, timekeeping, finding and registering for courses in SABA.

You'll Bring These Qualifications

• Entry-level HR position
• Must be able to effectively communicate over phone and email

These Qualifications Would Be Nice to Have, but not required

• Bachelor's degree with a focus in HR or working towards a bachelor's degree in HR
• 1-3 years' experience in customer service
• Experience Utilizing a Human Capital System
• Workday Experience Preferred
• Experience Utilizing ServiceNow

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.