Voice of the Customer Data Analyst

Description

Voice Of the Customer, Data Analyst

NICE Satmetrix is looking for an entry level Data Analyst to work as part of our Business Consulting Team.

Experience Requirements:

• 3+ years in a research/analytical role.
• Demonstrable ability to analyze data from disparate sources, extract valuable insights, and leverage them to inform strategic approach.
• Strong critical thinking and analytical reasoning skills.
• Strong team player with energy, enthusiasm and detail orientation to produce high. quality deliverables in a fast-paced environment.
• Fantastic written and verbal communication skills with ability to present complex ideas
• Ability to tell stories with data.
• Project Management skills and ability to manage multiple projects simultaneously to meet objectives and key deadlines.

Technical Requirements:

• Experience with R or Python is required. Comfortable with SPSS, and/or SAS other statistical packages.
• Experience with Tableau and or Power BI.
• Experience supporting CX analytics, like correlation analysis, regression-based approaches, and ability to link data sources to conduct linkage analyses.
• Comfort in creating Excel and PowerPoint-based deliverables
• Bachelor's Degree in business or related field required, or equivalent work experience.

How You Will Lead:

• Conduct advanced analytics to generate insights for VOC program, explore ROI or value of VOC, and/or conduct linkage analysis to connect VOC results to the business and operations.
• Manage and conduct all phases of in-depth analysis: compilation, validation, analysis and provide input into deliverables and presentations to business leadership.
• Confidently deliver interpretation and recommendations for improvement to stakeholders.
• Solve difficult, non-routine analysis problems with deep customer focus, applying advanced analytical methods as needed.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.