Jobs at Altice USA
1,282,420 open positions
Senior Full Stack Developer
Company: Optimum (An Altice USA Company)
Location: New York City, NY
Posted Mar 14, 2024
<p>Altice USA is a cuttingedge communications media and tech company We connect people to what matters most to them texting with friends advertising that resonates or binge watching their favorite show Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience Were building a workforce that attracts and retains the best talent not only to meet the needs of our customers but that also reflects the diverse communities we serve<br ><b><b>Job Summary<b><b><br >This job is for a talented fullstack developer with experience working with the latest and greatest tools and technologies As a Full Stack Developer at Altice USA you will play a key role in designing developing and maintaining our selfservice web applications You will work closely with crossfunctional teams to deliver highquality software solutions that meet our business requirements The ideal candidate will have expertise in frontend and backend development focusing on Reactjs and Python <br ><b><b>Responsibilities<b><b><br >FrontEnd Development <br ><p><ul><li> Develop userfriendly interfaces using ReactJs <li> <li> Collaborate with stakeholders to implement intuitive designs <li> <li> Optimize applications for performance and scalability <li> <ul><p> <br >BackEnd Development <br ><p><ul><li> Design implement and maintain backend components <li> <li> Build and maintain APIs for integration with frontend applications <li> <li> Ensure the security and performance of all services <li> <ul><p> <br >Collaboration and Communication <br ><p><ul><li> Collaborate with crossfunctional teams including business stakeholders and other developers <li> <li> Communicate technical concepts to nontechnical stakeholders effectively <li> <ul><p> <br >Continuous Learning <br ><p><ul><li> Stay updated on industry trends and emerging technologies <li> <li> Proactively seek opportunities to enhance skills and knowledge <li> <ul><p> <br ><b><b>Qualifications<b><b><br ><p><ul><li> Bachelors degree in a relevant field or equivalent work experience <li> <li> 3+ years of relevant employment experience <li> <li> Experience in software design techniques methodologies and tools <li> <li> Proven experience as a fullstack developer with a deep understanding of front and backend technologies <li> <li> Strong proficiency with the following technologies <ul><li> Cloud technologies GCP preferred <li> <li> Python <li> <li> Django or other MVC framework <li> <li> ReactJS <li> <li> HTML5CSS3JavaScript <li> <li> API REST andor GraphQL <li> <ul><li> <ul><ul><li> Strong problemsolving and interpersonal collaboration skills and the ability to work effectively with a team <li> <ul><p> <br >If you are passionate about creating innovative web solutions and want to be part of a dynamic team apply now <br >Altice USA is an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law<br >Altice USA Inc collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law<br >This position is identified as being performed inor reporting to company operations in New York State Salary ranges are supplied in compliance with New York State law Pay is competitive and based on a number of jobrelated factors including skills and experience The starting pay raterange at time of hire for this position in the posted location is $10024600 $16468900 year The rateRange provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity <br >Applicants for employment with Altice will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Brooklyn <br ><strong>Nearest Secondary Market <strong>New York City<p>
Retention Business Development Manager
Company: Optimum (An Altice USA Company)
Location: Other US Location
Posted Mar 15, 2024
<p><b>Are you looking to Optimize your life Start your exciting path to a rewarding career today <b><br >We are Optimum a leader in the fastpaced world of connectivity and were on the hunt for enthusiastic professionals to join our team We understand that connectivity isnt just a luxury anymore its a necessity that empowers lives fuels businesses and drives innovation A career at Optimum means youll be enabling progress and enhancing lives by providing reliable highspeed connectivity solutions that keep the world connected We owe our success to our amazing product commitment to our people and the connections we make in every community<br >If you are resourceful collaborative teamoriented and passionate about delivering consistent excellence Optimum is the Company for you<br >We are<b> Optimum<b><br ><b><b>Job Summary<b><b><br >We are seeking a dedicated and customerfocused individual to join our team as a Retention Business Development Manager In this role you will be responsible for enhancing customer satisfaction reducing churn and improving Net Promoter Scores NPS by implementing retention strategies and delivering exceptional customer experiences If you are passionate about delighting customers and ensuring longterm satisfaction we want to hear from you<br ><b><b>Responsibilities<b><b><br ><p><ul><li>Customer Engagement<li> <li>Proactively engage with existing broadband services customers to understand their needs concerns and usage patterns<li> <li>Build and maintain positive relationships through personalized communication channels including phone calls emails and social media<li> <li>Retention Strategy Implementation<li> <li>Develop and implement effective retention strategies to reduce churn and increase customer loyalty<li> <li>Analyze customer feedback and data to identify trends and opportunities for improvement<li> <li>Customer Delight Initiatives<li> <li>Spearhead initiatives to delight customers going above and beyond to exceed expectations<li> <li>Collaborate with crossfunctional teams to implement creative and customercentric programs<li> <li>Issue Resolution<li> <li>Address customer concerns and issues promptly working closely with technical support and other departments to ensure swift resolution<li> <li>Implement preventive measures to proactively address potential challenges<li> <li>Customer Education<li> <li>Provide customers with information about additional services features and benefits enhancing their overall experience<li> <li>Conduct regular training sessions to educate customers on maximizing the value of our broadband services<li> <li>Monitoring Customer Metrics<li> <li>Monitor and analyze customer satisfaction metrics including NPS to identify areas for improvement and implement targeted strategies<li> <li>Track and report on customer retention rates and contribute to overall business performance reporting<li> <li>Feedback Collection<li> <li>Establish mechanisms for collecting customer feedback and insights ensuring a continuous feedback loop for improvement<li> <li>Use feedback to drive product and service enhancements that align with customer needs<li> <ul><p> <br ><b><b>Qualifications<b><b><br ><p><ul><li>Bachelors degree in business marketing or a related field Relevant experience may be considered in lieu of a degree<li> <li>Proven experience in customer retention account management or a related customercentric role<li> <li>Strong understanding of broadband services and related technologies<li> <li>Excellent communication and interpersonal skills with the ability to empathize and connect with customers<li> <li>Analytical mindset with the ability to interpret data and metrics to inform decisionmaking<li> <li>Proactive and solutionoriented approach to customer challenges<li> <li>Familiarity with Customer Relationship Management CRM software is a plus<li> <li>Preferred Experience <li> <li>5+ years customer facing interaction and problemsolving experience preferred<li> <li>Past team leadership experience preferred<li> <ul><p> <br >At Optimum were fueled by our four core pillars Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise Our commitment to empowering employees to take responsibility and embrace proactive problemsolving underpins Taking Ownership Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers Creating Community is more than a goal its our daily commitment to fostering an environment of collaboration innovation and positivity Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver topquality products and services These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey<br >If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together well shape the future of connectivity <br >All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Companys discretion based on business necessity<br >We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law The Company provides reasonable accommodations upon request in accordance with applicable requirements<br >Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law <br >Applicants for employment with the Company will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Lake Charles<p>
Channel Sales Consultant
Company: Optimum (An Altice USA Company)
Location: New York City, NY
Posted Mar 14, 2024
<p><b>Are you looking to Optimize your life Start your exciting path to a rewarding career today <b><br >We are Optimum a leader in the fastpaced world of connectivity and were on the hunt for enthusiastic professionals to join our team We understand that connectivity isnt just a luxury anymore its a necessity that empowers lives fuels businesses and drives innovation A career at Optimum means youll be enabling progress and enhancing lives by providing reliable highspeed connectivity solutions that keep the world connected We owe our success to our amazing product commitment to our people and the connections we make in every community<br >If you are resourceful collaborative teamoriented and passionate about delivering consistent excellence Optimum is the Company for you<br >We are<b> Optimum<b><br ><b><b>Job Summary<b><b><br >Optimum is looking for enthusiastic motivated and selfdriven individuals who want to reshape the way people connect As a Channel Sales Consultant you will be part of one of the fastest growing sales channels in the company Your dynamic personality will forge powerful connections with our customers while exceeding sales targets and delivering an unparalleled partner and customer experience<br >As a valued member of the Indirect Sales team you will be working with customers and partners alike to contribute to the success of the channel You will have the opportunity to make each interaction unique and memorable by guiding them through our full suite of Optimum products and services such as highspeed internet TV mobile and voice services ensuring that their solution best fits their needs <br >Our culture of excellence provides a pathway to success as your leaders and peers will support your personal and professional growth by cultivating the skills needed to consistently exceed sales targets allowing you to be a successful earner in our lucrative compensation plan<br ><b><b>Responsibilities<b><b><br ><p><ul><li><b>Prospect and Lead Generation <b>Identify potential customers in markets throughout the Optimum footprint using valuable leads lists and out of the box thinking <li> <li><b>Partner Support<b> Professional partnership at its peak Process orders for customers on behalf of our partners and ensure that no sale goes overlooked <li> <li><b>Engage and Educate<b> Approach potential customers with a dash of charm and a sprinkle of professionalism Enlighten them about the incredible benefits and features of our toptier telecom services<li> <li><b>Customized Solutions<b> Be a telecom wizard Dive into the unique needs of each customer crafting tailored telecom packages that leave them speechless with satisfaction<li> <li><b>Product Knowledge<b> Stay ahead of the curve by staying up to date with the latest offerings pricing plans and technological wizardry Youre the walking encyclopedia of telecom goodness<li> <li><b>Sales Pitch <b>Become a master of persuasion selling on the phones Using our white glove approach deliver mindblowing sales pitches that showcase the unparalleled advantages of our products and services effortlessly addressing customer concerns and objections<li> <li><b>Closing Deals<b> Youre not just a salesperson youre a dealmaking maestro Skillfully negotiate and close sales agreements ensuring customers are thrilled and locked in for life<li> <li><b>Documentation <b>Your attention to detail is impeccable Complete all sales reports with precision ensuring we have everything we need for smooth sailing<li> <li><b>Relationship Building <b>Youre not just closing deals youre opening doors to lasting connections Provide exceptional postsales support and assistance turning customers into lifelong advocates<li> <li><b>Team Collaboration<b> Teamwork makes the dream work Collaborate share insights and create strategies with your fellow sales dynamos to conquer collective goals<li> <li><b>Targets and Quotas <b>Youre driven by success Consistently meet or surpass monthly sales targets and quotas showing your unwavering commitment to personal and team triumph<li> <li><b>Compliance <b>Ethical and above board thats your motto Always adhere to company policies industry regulations and sales practices that are as clean as a whistle<li> <ul><p> <br ><b><b>Qualifications<b><b><br ><b>Minimum Qualifications and Essential Functions<b> <br ><p><ul><li>High school diploma or equivalent is necessary <li> <li>A minimum of one year of selling experience<li> <li>Effective communication negotiation and problemsolving skills<li> <li>Selfmotivator with a knack for working independently<li> <li>Proficient computer and technical skills that help support the best customer solutions<li> <li>Reliable personal vehicle where applicable valid driver license car insurance and a satisfactory driving record<li> <li>Physical Abilities Work environment includes sitting standing and walking<li> <li>Ability to work full time and weekends as necessary<li> <ul><p> <br ><b>Preferred Qualifications<b> <br ><p><ul><li><b>Salescentric mindset<b> A genuine passion for delivering exceptional sales results by exceeding sales targets Ability to empathize with customers understand their needs and provide tailored solutions Strong interpersonal and communication skills to build rapport and establish trust<li> <li><b>Extensive product knowledge<b> Deep understanding of mobile and fixedline products and services Stay current with industry trends technological advancements and competitive offerings Ability to translate technical information into easily understandable terms for customers<li> <li><b>Digital proficiency <b>Comfortable navigating digital platforms and tools Proficient in using customer relationship management CRM systems pointofsale POS systems and other relevant software applications Ability to adapt to new technologies and embrace digital transformation<li> <ul><p> <br ><b>Whats In It For You<b> <br ><p><ul><li><b>Unlimited earning potential <b>Base pay + Uncapped Commission structure = $100000+ combined income potential 1 <li> <li><b>Comprehensive training <b>Well equip you with the knowledge you need to succeed<li> <li><b>Topnotch benefits <b>Medical Dental amp Vision Insurance from day one<li> <li><b>Time to relax <b>Enjoy paid vacation and sick pay<li> <li><b>Incentives galore<b> Dive into our Sales Incentive and Bonus programs for additional earning opportunities<li> <li><b>Invest in yourself <b>We offer tuition reimbursement and employee referral earning opportunities<li> <li><b>Stay connected<b> Discounted TVInternetPhone Employee product benefits 2 <li> <li><b>Secure your future<b> Contribute to a 401k with companymatched funds<li> <li><b>Continuous growth<b> Opportunities for career advancement within our organization<li> <ul><p> <br >1 Estimated and not guaranteed Earning potential varies based on individual sales performance and subject to the terms of applicable commission plans which may be modified by the Company in its discretion<br >2 Subject to eligibility requirements and Company plan terms including location of residence in Optimum footprint <br >At Optimum were fueled by our four core pillars Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise Our commitment to empowering employees to take responsibility and embrace proactive problemsolving underpins Taking Ownership Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers Creating Community is more than a goal its our daily commitment to fostering an environment of collaboration innovation and positivity Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver topquality products and services These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey<br >If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together well shape the future of connectivity <br >All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Companys discretion based on business necessity<br >We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law The Company provides reasonable accommodations upon request in accordance with applicable requirements<br >Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law <br >Applicants for employment with the Company will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Long Island <br ><strong>Nearest Secondary Market <strong>New York CIty<p>
Small to Medium Business Account Executive
Company: Optimum (An Altice USA Company)
Location: Bronx
Posted Mar 15, 2024
<p><b>Are you looking to Optimize your life Start your exciting path to a rewarding career today <b><br >We are Optimum a leader in the fastpaced world of connectivity and were on the hunt for enthusiastic professionals to join our team We understand that connectivity isnt just a luxury anymore its a necessity that empowers lives fuels businesses and drives innovation A career at Optimum means youll be enabling progress and enhancing lives by providing reliable highspeed connectivity solutions that keep the world connected We owe our success to our amazing product commitment to our people and the connections we make in every community<br >If you are resourceful collaborative teamoriented and passionate about delivering consistent excellence Optimum is the Company for you<br >We are <b>Optimum<b><br ><b><b>Job Summary<b><b><br >Optimum is looking for enthusiastic motivated individuals who want to reshape the way people connect As a Small to Medium Business Account Executive you will be in the field at the forefront of innovation forging powerful connections offering our customers bestinclass connectivity solutions while delivering an unparalleled customer experience<br >As a valued member of our team you will be boots on the ground working with business owners to not only create partnerships but help contribute to the success of the channel You will have the opportunity to make each interaction unique and memorable by guiding them through our full suite of Optimum products and services such as highspeed internet TV mobile and voice services ensuring that their solution best fits their needs <br >Our culture of excellence provides a pathway to success as local leaders and peers will support your personal and professional growth by cultivating the skills needed to achieve sales targets allowing you to be a successful earner in our lucrative compensation plan<br ><b><b>Responsibilities<b><b><br ><p><ul><li><b>Prospect and Lead Generation<b> Identify potential customers in your assigned field territories using your marketsavvy skills community engagement and valuable lead lists<li> <li><b>Engage and Educate<b> Approach businesses with a dash of charm and a sprinkle of professionalism Enlighten them about the incredible benefits and features of our toptier telecom services<li> <li><b>Customized Solutions<b> Be a telecom wizard Dive into the unique needs of each customer crafting tailored telecom packages that leave them speechless with satisfaction<li> <li><b>Product Knowledge<b> Stay ahead of the curve by staying up to date with the latest offerings pricing plans and technological wizardry Youre the walking encyclopedia of telecom goodness<li> <li><b>Sales Pitch<b> Become a master of persuasion selling in the field Deliver mindblowing sales presentations that showcase the unparalleled advantages of our products and services effortlessly addressing customer concerns and objections<li> <li><b>Closing Deals<b> Youre not just a salesperson youre a dealmaking maestro Skillfully negotiate and close sales agreements ensuring customers are thrilled and locked in for life<li> <li><b>Documentation <b>Your attention to detail is impeccable Complete all paperwork contracts and sales reports with precision ensuring we have everything we need for smooth sailing<li> <li><b>Relationship Building <b>Youre not just closing deals youre opening doors to lasting connections Provide exceptional postsales support and assistance turning customers into lifelong advocates<li> <li><b>Team Collaboration<b> Teamwork makes the dream work Collaborate share insights and create strategies with your fellow sales dynamos to conquer collective goals<li> <li><b>Targets and Quotas <b>Youre driven by success Consistently meet or surpass monthly sales targets and quotas showing your unwavering commitment to personal and team triumph<li> <li><b>Compliance<b> Ethical and above board thats your motto Always adhere to company policies industry regulations and sales practices<li> <ul><p> <br ><b><b>Qualifications<b><b><br ><b> Minimum Qualifications and Essential Functions <b><br ><p><ul><li>High school diploma or equivalent is necessary <li> <li>A minimum of 23 years of fieldsales to SmallMedium Businesses<li> <li>Effective communication negotiation and problemsolving skills<li> <li>Selfmotivator with a knack for working independently<li> <li>Proficient computer and technical skills that help support the best customer solutions<li> <li>Reliable personal vehicle where applicable valid driver license car insurance and a satisfactory driving record<li> <li>Physical Abilities Work environment includes sitting standing and walking<li> <li>Ability to work full time<li> <ul><p> <br ><b> Preferred Qualifications <b><br ><p><ul><li><b>Salescentric mindset<b> A genuine passion for delivering exceptional sales results by achieving sales targets Ability to empathize with customers understand their needs and provide tailored solutions Strong interpersonal and communication skills to build rapport and establish trust<li> <li><b>Extensive product knowledge<b> Deep understanding of mobile and fixedline products and services Stay current with industry trends technological advancements and competitive offerings Ability to translate technical information into easily understandable terms for customers<li> <li><b>Digital proficiency<b> Comfortable navigating digital platforms and tools Proficient in using customer relationship management CRM systems pointofsale POS systems and other relevant software applications Ability to adapt to new technologies and embrace digital transformation<li> <ul><p> <br ><b>Whats In It For You<b> <br ><p><ul><li><b>Unlimited earning potential <b>Base pay + Uncapped Commission structure = $100000+ combined income potential 1 <li> <li><b>Comprehensive training <b>Well equip you with the knowledge you need to succeed<li> <li><b>Topnotch benefits<b> Medical Dental amp Vision Insurance from day one<li> <li><b>Time to relax <b>Enjoy paid vacation and sick pay<li> <li><b>Incentives galore <b>Dive into our Sales Incentive and Bonus programs for additional earning opportunities<li> <li><b>Invest in yourself <b>We offer tuition reimbursement and employee referral earning opportunities<li> <li><b>Stay connected<b> Discounted TVInternetPhone Employee product benefits 2 <li> <li><b>Secure your future <b>Contribute to a 401k with companymatched funds<li> <li><b>Continuous growth<b> Opportunities for career advancement within our organization<li> <ul><p> <br >1 Estimated and not guaranteed Earning potential varies based on individual sales performance and subject to the terms of applicable commission plans which may be modified by the Company in its discretion<br >2 Subject to eligibility requirements and Company plan terms including location of residence in Optimum footprint <br >At Optimum were fueled by our four core pillars Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise Our commitment to empowering employees to take responsibility and embrace proactive problemsolving underpins Taking Ownership Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers Creating Community is more than a goal its our daily commitment to fostering an environment of collaboration innovation and positivity Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver topquality products and services These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey<br >If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together well shape the future of connectivity <br >All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Companys discretion based on business necessity<br >We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law The Company provides reasonable accommodations upon request in accordance with applicable requirements<br >Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law<br >This position is identified as being performed inor reporting to company operations in New York State Salary ranges are supplied in compliance with New York State law Pay is competitive and based on a number of jobrelated factors including skills and experience The starting pay raterange at time of hire for this position in the posted location is $5000000 $5000000 year The rateRange provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity<br >Applicants for employment with the Company will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Bronx <br ><strong>Nearest Secondary Market <strong>New York City<p>
Staff Analyst
Company: Optimum (An Altice USA Company)
Location: New York City, NY
Posted Mar 14, 2024
<p>Altice USA is a cuttingedge communications media and tech company We connect people to what matters most to them texting with friends advertising that resonates or binge watching their favorite show Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience Were building a workforce that attracts and retains the best talent not only to meet the needs of our customers but that also reflects the diverse communities we serve<br ><b><b>Job Summary<b><b><br >Join Altice USA and become a driving force in the transformation of sales analytics As a Staff Analyst reporting to the VP of GTM Analytics this role is pivotal to growing our customer base profitably through our various sales channels Youll collaborate with a diverse team of experts leveraging statistics analytics and machine learning to develop a roadmap and help execute your analytical vision <br ><b><b>Responsibilities<b><b><br ><p><ul><li>Insights Leverage and transform large amounts of data and reporting to provide visibility into specific functions within the OMS AreaOperations and highlighting insights from performance and other drivers Use rigorous data assessment and analyzing skills to be able to manage complex datasets Be an active strategic partner with Area Leaders and teams on identifying opportunity zones and help lead business solutions with them and other internal partners to change trajectory if needed <li> <li>Collaboration Partner with OMS teams to assess impact of operational strategies and with Finance and ML to drive target setting and forecasting Work with Data and Metrics team to jointly develop a roadmap to bring metrics into reporting and analytical layers Support PampL meetings Operations Reviews and other Leadership meetings with data and analytics <li> <li>Team Partnership and Growth Support partnership and collaboration within existing and broader DnA team on training team members on areas of focus receiving feedback from peers on ways to improve current data pulls and visuals and being a partner in identifying new opportunities to make data querying more seamless <li> <li>Executive Presence Be able to demonstrate knowledge confidence and ability to provide walkthroughs of data models and visuals to leadership in Data and nonDnA teams <li> <ul><p> <br ><b><b>Qualifications<b><b><br ><p><ul><li>Bachelors degree in Economics Statistics Computer Science Engineering or related field or equivalent work experience <li> <li>7+ years in a marketing sales analytics role preferably within media or technology sectors <li> <li>Expertise in SQL is a must Experience working in a cloud data environment with proven experience leveraging cloud technologies within analytics and experience correlating multiple data sets across different reporting assets <li> <li>Growth mindset and mentally primed to take on challenges and adopt effective problemsolving strategies <li> <li>Strong personal organizational and time management skills ability to work under tight deadlines and ensure quality reporting <li> <li>Be agile and has the ability to work with ambiguous business requirements <li> <li>Be solution and action oriented and partner with the business to determine strategies needed to change trajectory <li> <li>Ideate own and manage out of the box data solutions that could be leveraged for business strategies and solutions<li> <ul><p> <br >Altice USA is an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law<br >Altice USA Inc collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law<br >This position is identified as being performed inor reporting to company operations in New York State Salary ranges are supplied in compliance with New York State law Pay is competitive and based on a number of jobrelated factors including skills and experience The starting pay raterange at time of hire for this position in the posted location is $12337900 $20269400 year The rateRange provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity <br >Applicants for employment with Altice will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Brooklyn <br ><strong>Nearest Secondary Market <strong>New York City<p>
Manager - Technical Project Management
Company: Optimum (An Altice USA Company)
Location: New York City, NY
Posted Mar 13, 2024
<p>Altice USA is a cuttingedge communications media and tech company We connect people to what matters most to them texting with friends advertising that resonates or binge watching their favorite show Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience Were building a workforce that attracts and retains the best talent not only to meet the needs of our customers but that also reflects the diverse communities we serve<br ><b><b>Job Summary<b><b><br >As a Technical Project Manager you will play a crucial role in managing concurrent complex projects from inception to successful completion Your strong technical orientation project management experience and business and financial acumen will enable you to communicate effectively with both technical and nontechnical stakeholders ensuring the seamless execution of projects within time and budget constraints <br ><b><b>Responsibilities<b><b><br >Project Planning and Execution<br ><p><ul><li>Develop comprehensive project plans outlining timelines milestones and resource allocation<li> <li>Coordinate with crossfunctional teams to ensure effective project execution<li> <li>Monitor project progress and adjust plans as necessary to achieve goals<li> <ul><p> <br >Collaboration<br ><p><ul><li>Foster a collaborative and positive team culture that encourages innovation and creativity<li> <li>Ensure effective communication and coordination among team members<li> <ul><p> <br >Stakeholder Management<br ><p><ul><li>Act as the primary point of contact for stakeholders ensuring their expectations are managed and met<li> <li>Communicate project updates risks and accomplishments to key stakeholders<li> <li>Build strong relationships with internal and external partners<li> <ul><p> <br ><b><b>Qualifications<b><b><br ><p><ul><li>Bachelors degree in a relevant field<li> <li>5+ years of relevant work experience<li> <li>Proven experience as a Technical Project Manager with a track record of successfully delivering complex technical projects<li> <li>Strong leadership and team management skills<li> <li>Excellent communication and interpersonal abilities<li> <li>Proficient in project management tools and methodologies<li> <li>Collaborative and innovative work environment<li> <li>Analyzing planning and developing scheduled projects<li> <li>Determining and defining clear deliverables roles and responsibilities for all staff members<li> <li>Holding regular technical team meetings to address projectrelated questions or challenges<li> <li>Certified Scrum Master andor CSPO<li> <ul><p> <br >Altice USA is an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law<br >Altice USA Inc collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law<br >This position is identified as being performed inor reporting to company operations in New York State Salary ranges are supplied in compliance with New York State law Pay is competitive and based on a number of jobrelated factors including skills and experience The starting pay raterange at time of hire for this position in the posted location is $10281600 $16891200 year The rateRange provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity <br >Applicants for employment with Altice will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Brooklyn <br ><strong>Nearest Secondary Market <strong>New York City<p>
Retention Business Development Manager
Company: Optimum (An Altice USA Company)
Location: Other US Location
Posted Mar 15, 2024
<p><b>Are you looking to Optimize your life Start your exciting path to a rewarding career today <b><br >We are Optimum a leader in the fastpaced world of connectivity and were on the hunt for enthusiastic professionals to join our team We understand that connectivity isnt just a luxury anymore its a necessity that empowers lives fuels businesses and drives innovation A career at Optimum means youll be enabling progress and enhancing lives by providing reliable highspeed connectivity solutions that keep the world connected We owe our success to our amazing product commitment to our people and the connections we make in every community<br >If you are resourceful collaborative teamoriented and passionate about delivering consistent excellence Optimum is the Company for you<br >We are<b> Optimum<b><br ><b><b>Job Summary<b><b><br >We are seeking a dedicated and customerfocused individual to join our team as a Retention Business Development Manager In this role you will be responsible for enhancing customer satisfaction reducing churn and improving Net Promoter Scores NPS by implementing retention strategies and delivering exceptional customer experiences If you are passionate about delighting customers and ensuring longterm satisfaction we want to hear from you<br ><b><b>Responsibilities<b><b><br ><p><ul><li>Customer Engagement<li> <li>Proactively engage with existing broadband services customers to understand their needs concerns and usage patterns<li> <li>Build and maintain positive relationships through personalized communication channels including phone calls emails and social media<li> <li>Retention Strategy Implementation<li> <li>Develop and implement effective retention strategies to reduce churn and increase customer loyalty<li> <li>Analyze customer feedback and data to identify trends and opportunities for improvement<li> <li>Customer Delight Initiatives<li> <li>Spearhead initiatives to delight customers going above and beyond to exceed expectations<li> <li>Collaborate with crossfunctional teams to implement creative and customercentric programs<li> <li>Issue Resolution<li> <li>Address customer concerns and issues promptly working closely with technical support and other departments to ensure swift resolution<li> <li>Implement preventive measures to proactively address potential challenges<li> <li>Customer Education<li> <li>Provide customers with information about additional services features and benefits enhancing their overall experience<li> <li>Conduct regular training sessions to educate customers on maximizing the value of our broadband services<li> <li>Monitoring Customer Metrics<li> <li>Monitor and analyze customer satisfaction metrics including NPS to identify areas for improvement and implement targeted strategies<li> <li>Track and report on customer retention rates and contribute to overall business performance reporting<li> <li>Feedback Collection<li> <li>Establish mechanisms for collecting customer feedback and insights ensuring a continuous feedback loop for improvement<li> <li>Use feedback to drive product and service enhancements that align with customer needs<li> <ul><p> <br ><b><b>Qualifications<b><b><br ><p><ul><li>Bachelors degree in business marketing or a related field Relevant experience may be considered in lieu of a degree<li> <li>Proven experience in customer retention account management or a related customercentric role<li> <li>Strong understanding of broadband services and related technologies<li> <li>Excellent communication and interpersonal skills with the ability to empathize and connect with customers<li> <li>Analytical mindset with the ability to interpret data and metrics to inform decisionmaking<li> <li>Proactive and solutionoriented approach to customer challenges<li> <li>Familiarity with Customer Relationship Management CRM software is a plus<li> <li>Preferred Experience <li> <li>5+ years customer facing interaction and problemsolving experience preferred<li> <li>Past team leadership experience preferred<li> <ul><p> <br >At Optimum were fueled by our four core pillars Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise Our commitment to empowering employees to take responsibility and embrace proactive problemsolving underpins Taking Ownership Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers Creating Community is more than a goal its our daily commitment to fostering an environment of collaboration innovation and positivity Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver topquality products and services These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey<br >If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together well shape the future of connectivity <br >All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Companys discretion based on business necessity<br >We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law The Company provides reasonable accommodations upon request in accordance with applicable requirements<br >Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law <br >Applicants for employment with the Company will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Tyler<p>
Order Processing Specialist
Company: EPLAN USA
Location: Northwest Suburbs
Posted Mar 15, 2024
<p><span><span><span><b><span><span>Order Processing Specialist<span><span><b><span><span><span><br ><span><span><span>As the Order Processing Specialist you will prepare quotes for sales team Prepare contracts orders and invoices in SAP from quotes and purchase orders Review orders for completeness according to reporting procedures Compute total charges for software or services and applicable tax A successful candidate will be able to maintain Excel spreadsheets of orders processed make entries and attach documents into SAP CRM General office duties as needed<span><span><span><br ><span><span><span><b>Required<b><span><span><span> <p><ul><li><span><span><span>High school diploma GED<span><span><span><li> <li><span><span><span>Two years as an accounting account receivables customer service representative or closely related experience<span><span><span><li> <li><span><span><span>Business or financial related degree will be considered in lieu of experience<span><span><span><li> <li><span><span><span>Working knowledge of Word Excel Outlook SharePoint ERP system and CRM System<span><span><span><li> <li><span><span><span>Excellent written and verbal communication skills with the ability to read speak and write English<span><span><span><li> <li><span><span><span>Exceptional telephone etiquette professional courteous and friendly<span><span><span><li> <li><span><span><span>Ability to take initiative prioritize and manage time effectively<span><span><span><li> <ul><p><span><span><span><b>Preferred<b><span><span><span> <p><ul><li><span><span><span>SalesForce<span><span><span><li> <li><span><span><span>SAP experience<span><span><span><li> <ul><p><span><span><span><b>Additional Information<b><span><span><span> <p><ul><li><span><span><span>A background check will be required for employment<span><span><span><li> <li><span><span><span>Hours for this position are 800 am to 500 pm CST Monday through Friday <span><span><span><li> <li><span><span><span>This position reports directly to the Order Operations Manager<span><span><span><li> <li><span><span><span>FLSA Nonexempt position Eligible for Overtime<span><span><span><li> <li><span><span><span>Health Vision and Dental Benefits 401k and vacation time apply after waiting period<span><span><span><li> <ul><p><br ><span><span><span>EPLAN Software amp Service LLC is an EOEAA employer All individuals including minorities women individuals with disabilities and veterans are encouraged to apply<span><span><span><br >L1DNP<p>
Senior Consultant - Power Grids
Company: P3 USA, Inc.
Location: Detroit, MI
Posted Mar 13, 2024
<p><strong>WHAT YOU WILL DO<strong><p> <ul><li>Lead andor support various kinds of projects in the TampD environment <ul><li>Market research amp studies<li> <li>Grid planning amp Power Flow simulations<li> <li>BTM concepts<li> <li>DER Interconnection<li> <li>Technology assessments amp strategy<li> <li>Smart grid transition<li> <li>Optimization amp efficiency improvement<li> <li>Analysis of norms standards codes amp regulations<li> <ul><li> <li>Solve new challenges from a technical perspective but also considering costs<li> <li>Support business development for new clients and new projects including discussions with clients and individual solution development<li> <li>Interact and work with the international energy amp utility team at P3<li> <li>Work closely with other P3 North America teams<li> <li>Enhance P3 North Americas energy amp utility offerings<li> <li>Work directly with our clients onsite andor remote<li> <li>Project Management<li> <ul><p><strong>WHO YOU ARE<strong><p> <ul><li>You have a bachelors degree or higher in electrical engineering or comparable degree additional business courses are a plus<li> <li>You have 3+ years experience in the energy amp utility industry<li> <li>You have outstanding technical knowledge of the electric power system in North America distribution + transmission<li> <li>You are familiar with smart grid technology trends and how the benefiteffect the power grid<li> <li>You are familiar with the interconnection process of DERs and grid planning amp operation principles<li> <li>You can model electrical components and whole distribution or transmission systems in a simulation environment eg PSSE MATLAB CYME DigSilent Power Factory<li> <li>You are familiar with grid codes regulations and standards<li> <li>You are familiar with the energy markets and their principles<li> <li>You have a project management mindset to lead client projects<li> <li>You show strong problemsolving abilities and time management skills to help drive solutions<li> <li>You have excellent written and verbal communication skills in English<li> <li>You are selfmotivated and driven with entrepreneurial spirit<li> <li>You are willing to travel<li> <li>You are legally authorized to work in the US<li> <ul><p><strong>GOOD TO KNOW<strong><p> <ul><li>We offer a competitive salary with bonus potential<li> <li>You get up to 20 days PTO and 10 paid company holidays<li> <li>You can get healthcare life insurance dental amp vision 401k matching<li> <li>We offer mentorship and onboarding programs and a flat hierarchy<li> <li>We offer national and international travel opportunities<li> <li>You have career opportunities in a fastgrowing company and work in small efficient project teams<li> <ul>
Project Engineer
Company: ALTEN Technology USA
Location: Other US Location
Posted Mar 14, 2024
<div> <p>Were ALTEN Technology USA an engineering company that provides solutions for engineering technology and product development projects For decades weve been helping our clients develop products that are changing the world whether thats by shaping the future of space exploration saving lives with medical devices that set a new standard of care or creating the fully autonomous electric taxi of tomorrow Our team of more than 600 people works across industries including aerospace medical devices and life sciences unmanned systems and robotics automotive OEM and tier 1 suppliers commercial vehicle electric vehicles rail and more Our offices across the US have different industry focuses and engage with our clients in different ways ranging from working onsite at client facilities to performing product development at our delivery centers<br > <br >ALTEN Group our parent company has been a leader in engineering and information technology for more than 30 years ALTEN Group operates in 30 countries across Europe North America Asia Africa and the Middle East and employs more than 36000 people 88 of whom are engineers The company covers the whole development cycle and offers a choice of service levels from technology consulting to complete project outsourcing<br > <br >When you join ALTEN Technology USA you join a group of people passionate about collaborating to solve some of the worlds most technical engineering challenges Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth We offer comprehensive benefits for all fulltime employees including medical dental and vision insurance a 401k plan with employer matching paid time off PTO paid parental leave and mentorship to help you take your career to the next level You dont have to take our word for it that we are a great place to workwe were named on the 2023 Top Workplaces list thanks to feedback from our proud employees<p> <div> <p>As Project Engineer you will be responsible for<p> <ul><li>Development and optimization of assembly processes and equipment concepts from the offer phase to series handover taking lean principles into account<li> <li>Description of assembly processes using planning methods for workflow design<li> <li>Participation in industrialization projects in planning and execution phases<li> <li>Creation of specificationsspecifications for assembly systems<li> <li>Determination of key figures for the valueadd calculation<li> <li>Tracking and execution of the agreed cost and deadline targets<li> <li>Participation in interdisciplinary and international project teams<li> <li>Management and support of subprojects for the industrialization of axle<li> <li>system assembly<li> <li>Coordination of projectspecific work packages with customers and suppliers<li> <li>Support and control of the machine suppliers over the entire project period<li> <li>Monitoring control and final acceptance of assembly systems in the factory<li> <li>Monitoring of the process acceptance by the customer<li> <li>Organization of training and ensuring the transfer of knowhow to the<li> <li>employees in the production plant<li> <ul><p><strong>Qualifications<strong><p> <ul><li>A completed degree as an engineer in the field of mechanical engineeringmanufacturing technology or a comparable qualification<li> <li>Several years of professional experience in the area of assemblyproduction andor assembly process planning<li> <li>Knowledge and experience in the application of industrial planning methods and lean production principles<li> <li>Experience in interdisciplinary collaboration within international project teams<li> <li>Experience in managing subprojects in the production department<li> <li>Knowledge of using MS Office and MS Project<li> <li>Strong communication team moderation and conflict management skills as well as intercultural competence<li> <li>Fluent written and spoken English skills other foreign languages are an advantage<li> <li>High willingness to travel<li> <ul><div> <p>ALTEN Technology is an Equal Opportunity Employer Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identityexpression or veteran status<p> <div>
Sr. Project Manager
Company: ALTEN Technology USA
Location: Greensboro, NC
Posted Mar 15, 2024
<div> <p>Were ALTEN Technology USA an engineering company that provides solutions for engineering technology and product development projects For decades weve been helping our clients develop products that are changing the world whether thats by shaping the future of space exploration saving lives with medical devices that set a new standard of care or creating the fully autonomous electric taxi of tomorrow Our team of more than 600 people works across industries including aerospace medical devices and life sciences unmanned systems and robotics automotive OEM and tier 1 suppliers commercial vehicle electric vehicles rail and more Our offices across the US have different industry focuses and engage with our clients in different ways ranging from working onsite at client facilities to performing product development at our delivery centers<br > <br >ALTEN Group our parent company has been a leader in engineering and information technology for more than 30 years ALTEN Group operates in 30 countries across Europe North America Asia Africa and the Middle East and employs more than 36000 people 88 of whom are engineers The company covers the whole development cycle and offers a choice of service levels from technology consulting to complete project outsourcing<br > <br >When you join ALTEN Technology USA you join a group of people passionate about collaborating to solve some of the worlds most technical engineering challenges Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth We offer comprehensive benefits for all fulltime employees including medical dental and vision insurance a 401k plan with employer matching paid time off PTO paid parental leave and mentorship to help you take your career to the next level You dont have to take our word for it that we are a great place to workwe were named on the 2023 Top Workplaces list thanks to feedback from our proud employees<p> <div> <p>As the Sr Project Manager you will be responsible for<p> <ul><li>Lead the planning and execution of verification and validation test plans tailored specifically to electric and autonomous vehicle systems<li> <li>Manage all incoming test requests utilizing risk management strategies with the support of Feature Engineers to prioritize tasks effectively<li> <li>Contribute to project documentation including requirement specifications project descriptions risk registers and lessons learned reports<li> <li>Ensure comprehensive coverage of all activities necessary for fully verifying and validating components systems and functions within project time plans<li> <li>Identify required resources secure budgets and coordinate team efforts to achieve project objectives within designated timelines<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Proficiency in SAFe Agile methodology with prior experience preferred<li> <li>Strong command of quality tools such as risk analysis Failure Modes and Effects Analysis FMEA and Project Assurance quality practices<li> <li>Familiarity with North American automotive safety regulations particularly FMVSSCMVSS is advantageous<li> <li>Demonstrated ability and keen interest in cultivating relationships with stakeholders to ensure project success<li> <li>Bachelors or masters degree in Engineering or a related field<li> <li>5+ years of experience in project management preferably within the automotive industry<li> <li>Prior experience in electric and autonomous vehicle technologies is highly desirable<li> <ul><p><strong><span datacontrast=none>Salary Range $80000 $90000<span><strong><p> <p><span datacontrast=auto>The actual salary offered is dependent on various factors including but not limited to location the candidates combination of jobrelated knowledge qualifications skills education training and experience<span><p> <div> <p>ALTEN Technology is an Equal Opportunity Employer Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identityexpression or veteran status<p> <div>
Retention Business Development Manager
Company: Optimum (An Altice USA Company)
Location: Other US Location
Posted Mar 15, 2024
<p><b>Are you looking to Optimize your life Start your exciting path to a rewarding career today <b><br >We are Optimum a leader in the fastpaced world of connectivity and were on the hunt for enthusiastic professionals to join our team We understand that connectivity isnt just a luxury anymore its a necessity that empowers lives fuels businesses and drives innovation A career at Optimum means youll be enabling progress and enhancing lives by providing reliable highspeed connectivity solutions that keep the world connected We owe our success to our amazing product commitment to our people and the connections we make in every community<br >If you are resourceful collaborative teamoriented and passionate about delivering consistent excellence Optimum is the Company for you<br >We are<b> Optimum<b><br ><b><b>Job Summary<b><b><br >We are seeking a dedicated and customerfocused individual to join our team as a Retention Business Development Manager In this role you will be responsible for enhancing customer satisfaction reducing churn and improving Net Promoter Scores NPS by implementing retention strategies and delivering exceptional customer experiences If you are passionate about delighting customers and ensuring longterm satisfaction we want to hear from you<br ><b><b>Responsibilities<b><b><br ><p><ul><li>Customer Engagement<li> <li>Proactively engage with existing broadband services customers to understand their needs concerns and usage patterns<li> <li>Build and maintain positive relationships through personalized communication channels including phone calls emails and social media<li> <li>Retention Strategy Implementation<li> <li>Develop and implement effective retention strategies to reduce churn and increase customer loyalty<li> <li>Analyze customer feedback and data to identify trends and opportunities for improvement<li> <li>Customer Delight Initiatives<li> <li>Spearhead initiatives to delight customers going above and beyond to exceed expectations<li> <li>Collaborate with crossfunctional teams to implement creative and customercentric programs<li> <li>Issue Resolution<li> <li>Address customer concerns and issues promptly working closely with technical support and other departments to ensure swift resolution<li> <li>Implement preventive measures to proactively address potential challenges<li> <li>Customer Education<li> <li>Provide customers with information about additional services features and benefits enhancing their overall experience<li> <li>Conduct regular training sessions to educate customers on maximizing the value of our broadband services<li> <li>Monitoring Customer Metrics<li> <li>Monitor and analyze customer satisfaction metrics including NPS to identify areas for improvement and implement targeted strategies<li> <li>Track and report on customer retention rates and contribute to overall business performance reporting<li> <li>Feedback Collection<li> <li>Establish mechanisms for collecting customer feedback and insights ensuring a continuous feedback loop for improvement<li> <li>Use feedback to drive product and service enhancements that align with customer needs<li> <ul><p> <br ><b><b>Qualifications<b><b><br ><p><ul><li>Bachelors degree in business marketing or a related field Relevant experience may be considered in lieu of a degree<li> <li>Proven experience in customer retention account management or a related customercentric role<li> <li>Strong understanding of broadband services and related technologies<li> <li>Excellent communication and interpersonal skills with the ability to empathize and connect with customers<li> <li>Analytical mindset with the ability to interpret data and metrics to inform decisionmaking<li> <li>Proactive and solutionoriented approach to customer challenges<li> <li>Familiarity with Customer Relationship Management CRM software is a plus<li> <li>Preferred Experience <li> <li>5+ years customer facing interaction and problemsolving experience preferred<li> <li>Past team leadership experience preferred<li> <ul><p> <br >At Optimum were fueled by our four core pillars Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise Our commitment to empowering employees to take responsibility and embrace proactive problemsolving underpins Taking Ownership Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers Creating Community is more than a goal its our daily commitment to fostering an environment of collaboration innovation and positivity Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver topquality products and services These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey<br >If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together well shape the future of connectivity <br >All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Companys discretion based on business necessity<br >We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law The Company provides reasonable accommodations upon request in accordance with applicable requirements<br >Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information andor protected classifications under federal and state law This information is collected for employment purposes including identification work authorization FCRAcompliant background screening human resource administration and compliance with federal state and local law <br >Applicants for employment with the Company will never be asked to provide money even if reimbursable as part of the job application or hiring process Please review our Fraud FAQ for further details<br ><strong>Nearest Major Market <strong>Raleigh <br ><strong>Nearest Secondary Market <strong>Rocky Mount<p>