Jobs at Anchorage Digital
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Genesys Cloud Principal Architect
Company: TTEC Digital
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> This position is responsible for the oversight configuration installation and design of Genesys Cloud solutions The implementation may be a new deployment adding features or creating new integrations and flows The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team andor Support either remotely or onsite Mentorship to teammates throughout the delivery organization is also a function of this role Traveling and working after hours is an essential part of this position The Genesys Cloud Principal Architect is also responsible for developing and documenting TTEC Digital best practices as it relates to implementing Genesys Cloud This position will work closely with vendor support to remedy any ongoing system or software problems Additionally the Genesys Cloud Principal Architect participates in vendor meetings and acts as a technical resource to the project manager or sales executives <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Demonstrate professionalism and leadership in representing TTEC Digital to customers and vendors <p> <li> <li> <p> Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects <p> <li> <li> <p> Collaborate with sales team on scoping and quoting professional services <p> <li> <li> <p> Create tools and methods to support the team and streamline implementation <p> <li> <li> <p> Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise <p> <li> <li> <p> Act as Technical Lead on Genesys Cloud implementation projects providing guidance oversight and mentorship to other project team members in support of their implementing TTEC Digital best practice throughout the Genesys Cloud implementation project <p> <li> <li> <p> Act as resource for peers when they require assistance on projects they are leading <p> <li> <li> <p> Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements <p> <li> <li> <p> Detailed understanding of integrations <p> <li> <li> <p> Identify system andor software problems and propose solutions <p> <li> <li> <p> Understand the scope of the project integrations customer requirements etc <p> <li> <li> <p> Configuration installation and testing of solutions <p> <li> <li> <p> Provide technical specifications as requested <p> <li> <li> <p> Followup on and resolve outstanding issues in a timely manner <p> <li> <li> <p> Conduct system setup as required <p> <li> <li> <p> Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution <p> <li> <li> <p> Understand systems to be able to identify problems and provide a remedy <p> <li> <li> <p> Afterhours work will be required <p> <li> <li> <p> Travel Required <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> 1+ year experience in the Information Technologies Field <p> <li> <li> <p> 2+ years proven track record in telephony networking or IT industry <p> <li> <li> <p> Minimum 2 years Genesys Cloud installation and configuration <p> <li> <li> <p> Minimum 3 years of IVR Bot Speech Recognition telephony development and integration <p> <li> <li> <p> 3+ year experience deploying testing and supporting telephony projects in a customer facing environment <p> <li> <li> <p> Strong understanding of contact center business operations and processes <p> <li> <li> <p> Valid Genesys Cloud Certified Professional Certification <p> <li> <li> <p> Extensive knowledge and experience with Genesys Cloud <p> <li> <li> <p> Broad experience with VoIP Networking and Telecom products and solutions <p> <li> <li> <p> Wireshark Packet Capture understanding <p> <li> <li> <p> Ability to createdevelop reusable Data Actions Libraries and Architect Libraries <p> <li> <li> <p> Strong Understanding of Advanced Dialer Concepts <p> <li> <li> <p> REST understanding and familiarity <p> <li> <li> <p> Understanding of Active Directory and related services DNS DHCP Azure AWS SCIM SSO <p> <li> <li> <p> Database concepts and systems <p> <li> <li> <p> Conceptual understanding of AWS and AZURE architecture <p> <li> <li> <p> Strong understanding interdependencies of 3rd party technologies <p> <li> <li> <p> Strong understanding of AWS Lex Bot <p> <li> <li> <p> Strong understanding of Google Dialog Flow <p> <li> <li> <p> Bot Consumption and creation through architect <p> <li> <li> <p> Reusable Bot Creation <p> <li> <li> <p> Ability to build REST APIs <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $100000 to $150000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Technical Project Manager
Company: Parkar Digital
Location: Remote
Posted Mar 15, 2024
<p><strong>Job Title Technical Project Manager <strong><p> <p><strong>Job Location United States 100 Remote <strong><p> <p><strong>Job Duration LongTerm Contract <strong><p> <p><strong>Job Summary <strong><p> <p>As a Technical Project Manager you will be responsible for leading and managing technical projects related to our retail operations You will collaborate with crossfunctional teams to ensure the successful delivery of projects on time and within budget <p> <p><strong>Key Responsibilities <strong><p> <ul><li>Lead the planning execution and delivery of technical projects in the apparel industry focusing on retail operations enhancement <li> <li>Coordinate with internal stakeholders including business analysts developers and quality assurance teams to define project scope objectives and deliverables <li> <li>Develop detailed project plans timelines and resource allocation to ensure project milestones are met <li> <li>Manage project budgets track expenses and report project status to senior management <li> <li>Identify and mitigate project risks proactively addressing issues to minimize impact on project timelines and deliverables <li> <li>Foster a collaborative and resultsdriven project team environment promoting effective communication and knowledge sharing <li> <li>Evaluate project outcomes and provide recommendations for process improvements and best practices implementation <li> <ul><p><strong>Qualifications <strong><p> <ul><li>Bachelors degree in Computer Science Information Technology or related field <li> <li>Proven experience as a Technical Project Manager in the apparel or retail industry with a focus on retail operations <li> <li>Strong project management skills including project planning resource allocation and risk management <li> <li>Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams <li> <li>Experience with SAP systems is considered a plus but not mandatory <li> <li>Project Management Professional PMP certification is a plus <li> <ul><p><strong>Perks <strong><p> <ul><li>Opportunities for professional development and career growth <br ><li> <li>A collaborative and inclusive work culture <li> <li>Exciting projects and challenges in the dynamic apparel industry<li> <ul>
Sr. Web Fullstack Developer
Company: DMI (Digital Management, LLC)
Location: Other US Location
Posted Mar 16, 2024
DMI, a leading global provider of digital services, is seeking a Sr. Web Fullstack Developer for a major automotive client in Detroit. The role involves detailed design, development, and integration of applications, with a focus on scalable, flexible, high-quality code. The ideal candidate should have extensive experience in web service development, Java/J2SE 8, Angular 6+/Typescript, Spring Boot, Spring Data, and micro-services. DMI offers a diverse, prosperous, and rewarding work environment with various perks and benefits.
Sr Systems Administrator- Onsite
Company: Altera Digital Health
Location: Other US Location
Posted Mar 15, 2024
<div> <p>Altera a new member of the N Harris Computer Corporation family delivers health IT solutions that support caregivers around the world These include the Sunrise™ Paragon® Altera TouchWorks® Altera Opal STAR™ HealthQuest™ and dbMotion™ solutions At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe A new age in healthcare technology has just begun<p> <div> <p><span><strong>This is an onsite position<strong><span><p> <p>Job Summary<p> <p>Evaluate select design install implement configure upgrade and optimize the performance of Allscripts application systems databases network switches firewalls and assigned technologies required to deliver infrastructure for internal and clientfacing applications<p> <p><br ><p><p>RESPONSIBILITIES<p> <ul><li> Manages maintains monitors and supports the network infrastructure environment in assigned technology domain<li> <li> Installs configures and supports hardware and software required to operate assigned technology<li> <li>Works with operations to provide ongoing maintenance including updates patches and antivirus updates<li> <li>Troubleshoots and resolves issues in assigned technology including hardware software operating systems and applicationrelated issues Conducts performance monitoring systems health checks and capacity planning<li> <li>Identifies the common causes of the defects prioritizes them and systematically removes them so that they do not reoccur in further development work and reduces the overall defect injection rate DIR<li> <li>Ensures validation has happened peer stakeholders and all review comments have been closed incorporated before delivery of any artifacts<li> <li>Ensures the quality of the deliverables as per the defined defects standards<li> <li>Takes complete ownership for the assigned task and reports progress of the project task to all stakeholders timely Keeps all stakeholders informed in a timely manner of scope creep and schedule delays<li> <li>Documents issues with resolutions and proactively shares with team to improve team productivity<li> <li>Exercises judgement within generally defined practices and policies in selecting methods and techniques for obtaining results<li> <li>Debugs system environment issues and install issues<li> <li>Understands and follows change management procedures<li> <li>Interacts with other team members leadership clients vendors and contractors<li> <ul><p>Academic and professional qualifications<p> <ul><li>BS degree in Information ScienceComputer ScienceSoftware EngineeringBusiness preferred<li> <ul><p>Experience<p> <ul><li>57 years experience providing network support and configuration including routing technologies like OSPF BGP configuring switches VLANS and firewalls Aruba experience preferred<li> <li>57 years level experience providing systems engineering in assigned product and other related technologies recognized as the most senior expert in this subject area within the organization<li> <li>Experience with installing and configuring hardware and software<li> <li>Experience with <span>managing technology tools and network servers<span><li> <li>Knowledge of Aruba networks<li> <li>Experience with VM Ware<li> <li>Security using tools such as SOPHOS<li> <ul><p>Travel requirements<p> <ul><li>May require local travel<li> <ul><p>Working arrangements<p> <ul><li>Require rotation of on call support<li> <ul><p><br ><br ><p><div> <div> <div> <p>Our company complies with all localstate regulations in regard to displaying salary ranges If required the salary ranges are displayed below and are specifically for those potential hires who will perform work in or reside in the locations listed if selected for the role Any offered salary is determined based on internal equity internal salary ranges market data ranges applicants skills and prior relevant experience certain degrees and certifications eg JD technology for example<p> <div> <p>Salary Range<p> <p><span>$90000<span><span><span><span>$99000 USD<span><p> <div> <div> <div> <p><strong> <strong>Altera is an Equal OpportunityAffirmative Action Employer We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law<p> <p><em>If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at<em><p> <p><strong><em>HRRecruitingAlteraHealthcom<em><strong><p> <p><br ><br ><p><p>httpswwwalterahealthcomlegalprivacypolicy <p> <div>
Marketing Coordinator (Hybrid)
Company: Peapod Digital Labs
Location: Charlotte, NC
Posted Mar 17, 2024
Peapod Digital Labs, an Ahold Delhaize USA company, is seeking a creative and self-driven marketing professional to build engaging campaigns and materials. The ideal candidate will have 2-4 years of retail media experience, a Bachelor's degree in Marketing or related field, and strong communication skills. Responsibilities include creating marketing materials, leveraging customer insights, managing social content, coordinating meetings, and compiling competitor data. The company values diversity, equity, inclusion, and total wellness, offering comprehensive benefits and a supportive work environment.
Project Manager
Company: DMI (Digital Management, LLC)
Location: Washington DC
Posted Mar 16, 2024
<p><strong>About DMI<strong> <p> <p>DMI is a leading global provider of digital services working at the intersection of public and private sectors With broad capabilities across IT managed services cybersecurity cloud migration and application development DMI provides onsite and remote support to clients within governments healthcare financial services transportation manufacturing and other critical infrastructure sectors DMI has grown to over 2100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories <p> <p><strong>About the Opportunity<strong> <p> <p>DMI LLC is seeking a <strong>Project Manager <strong> to join us <p> <p><strong>Duties and Responsibilities<strong> <p> <ul><li>Provide project planning decision support and project management services to enable efficient and effective business technical assessments and technical decision making including change and communication management<li> <li>Employ change management tools and techniques to benefit the mission<li> <li>Provide support for development of strategic sourcing vehicles for improved acquisition of IT<li> <li>Conduct research and analysis and provide documentation to support<li> <li>Participate in and facilitate meetings with subject matter experts to conduct requirements gathering documentation and analysis<li> <li>Provide PMO support portfolio management support market research support outreach and customercentric project communications to meet customer needs and expectations<li> <li>Provide daytoday support to assist managers to include but not limited to project execution program and portfolio planning IT requisition review and assessment contractual and financial planning market research software license management continuous process improvement investment planning and return on investment analysis and presentations<li> <li>Support userfriendly tailored customer communications including but not limited to developingmaintaining a customer service framework updatingmaintaining communications and outreach website and training materials providing multilevel communications planning for varied audiences stakeholders customers executives web content etc conducting training preparing presentations fielding tracking and resolving stakeholder questions<li> <li>Provide support to Government for technical writing for IT governancepolicy<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>R<strong><strong>equired and Desired SkillsCertifications <strong>PMP certification or equivalent is desired <p> <p><strong>Min Citizenship Status Required<strong> No restrictions <p> <p><strong>Physical Requirements<strong> No Physical requirement needed for this position <p> <p><strong>Location <strong>Silver Spring Maryland <p> <p><strong>Working at DMI<strong> <p> <p>DMI is a diverse prosperous and rewarding place to work Being part of the DMI family means we care about your wellbeing We offer a variety of perks and benefits that help meet various interests and needs while still having the opportunity to work directly with several of our awardwinning Fortune 1000 clients The following categories make up your DMI wellbeing <p> <ul><li>ConvenienceConcierge Virtual visits through health insurance pet insurance commuter benefits discount tickets for movies travel and many other items to provide convenience<li> <li>Development Annual performance management continuing education and tuition assistance internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development<li> <li>Financial Generous 401k matches both pretax and posttax ROTH contributions along with financial wellness education EAP Life Insurance and Disability help provide financial stability for each DMI employee<li> <li>Recognition Great achievements do not go unnoticed by DMI through Annual Awards ceremony service anniversaries peertopeer acknowledgment employee referral bonuses<li> <li>Wellness Healthcare benefits Wellness programs Flu Shots Biometric screenings and several other wellness options<li> <ul><p>Employees are valued for their talents and contributions We all take pride in helping our customers achieve their goals which in turn contributes to the overall success of the company The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status DMI is an Equal Opportunity Employer MinorityFemaleVeteransDisability DMI maintains a drugfree workplace <p> <p>No Agencies Please <p> <p>Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information US citizenship may be required for some positions<p>
Marketing Coordinator (Hybrid)
Company: Peapod Digital Labs
Location: Remote
Posted Mar 17, 2024
Peapod Digital Labs, an Ahold Delhaize USA company, is seeking a creative and experienced marketing professional to build engaging materials for advertising partners. The role involves creating marketing materials, leveraging customer insights, managing social content, coordinating meetings, and participating in strategy development. The ideal candidate should have a Bachelor's degree in Marketing or related field, 2-4 years of retail media experience, and strong communication skills. Peapod Digital Labs values diversity, equity, inclusion, and offers comprehensive benefits.
Expert Technical Consultant
Company: Altera Digital Health
Location: Remote
Posted Mar 16, 2024
<div> <p>Altera a new member of the N Harris Computer Corporation family delivers health IT solutions that support caregivers around the world These include the Sunrise™ Paragon® Altera TouchWorks® Altera Opal STAR™ HealthQuest™ and dbMotion™ solutions At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe A new age in healthcare technology has just begun<p> <div> <p><p> <p><strong>Overview<strong><p> <p>This is a really exciting opportunity to join our team in Philippines as an experienced technical consultant You will deliver high quality and high performing systems to meet customers business needs based on Alteras product set<p> <p><br ><p><p><strong>Role Requirements<strong><p> <p> Expert level proficiency in the delivery of hardware and system software technology to customers using standard procedures<p> <p> Ability to provide technical support during the implementation delivery process including triaging and troubleshooting reported by client and implementation team<p> <p> Ability to install all software required for the Altera solutions<p> <p> Able to develop technical documentation to facilitate efficiency document customer implementations and support department education objectives<p> <p> Ability to train Clients and Altera Staff on areas of expertise<p> <p> Expert level proficiency with Interface or data conversion development and implementation tools used by the team<p> <p> Ability to build and maintain new tools sets<p> <p> Expert level knowledge of Altera data schema<p> <p> Expert level sales support services to help design solutions for clients<p> <p> Development of new procedures and policies to improves services<p> <p><br ><p><p><strong>Qualifications<strong><p> <p><strong>Academic and Professional Qualifications<strong><p> <p> Bachelors Degree or Masters Degree in relevant technical field Information Technology Computer Science Software Engineering or related technical discipline or equivalent combination of training and work experience<p> <p> Expert knowledge of Enterprise level hardware offerings such as Clustering SAN technology and complex networking delivery<p> <p> Expert knowledge of MS SQL and SQL scripts<p> <p><br ><p><p><strong>Experience<strong><p> <p> 7+ years relevant work experience<p> <p><br ><p><p><strong>Travel Requirements<strong><p> <p> Up to 10 travel may be required<p> <p> May require other travel for business needs<p> <p><br ><p><p><strong>Working Arrangements<strong><p> <p> Standard US work week or as defined by assignment requirements<p> <p> Primarily works in remote environment<p> <p> May require afterhours weekends oncall support andor holidays<p> <p><p> <p> <p> <div> <div> <div> <p>Our company complies with all localstate regulations in regard to displaying salary ranges If required the salary ranges are displayed below and are specifically for those potential hires who will perform work in or reside in the locations listed if selected for the role Any offered salary is determined based on internal equity internal salary ranges market data ranges applicants skills and prior relevant experience certain degrees and certifications eg JD technology for example<p> <div> <p>Salary Range<p> <p><span>$100000<span><span><span><span>$117000 USD<span><p> <div> <div> <div> <p><strong> <strong>Altera is an Equal OpportunityAffirmative Action Employer We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law<p> <p><em>If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at<em><p> <p><strong><em>HRRecruitingAlteraHealthcom<em><strong><p> <p><br ><br ><p><p>httpswwwalterahealthcomlegalprivacypolicy <p> <div>
SSD Hardware Designer
Company: Western Digital
Location: Orange County
Posted Mar 15, 2024
<p><b>Company Description<b> <p><p>At Western Digital our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible possible<p> <p>At our core Western Digital is a company of problem solvers People achieve extraordinary things given the right technology For decades weve been doing just that Our technology helped people put a man on the moon<p> <p>We are a key partner to some of the largest and highest growth organizations in the world From energizing the most competitive gaming platforms to enabling systems to make cities safer and cars smarter and more connected to powering the data centers behind many of the worlds biggest companies and public cloud Western Digital is fueling a brighter smarter future<p> <p>Bingewatch any shows use social media or shop online lately Youll find Western Digital supporting the storage infrastructure behind many of these platforms And that flash memory card that captures and preserves your most precious moments Thats us too<p> <p>We offer an expansive portfolio of technologies storage devices and platforms for business and consumers alike Our datacentric solutions are comprised of the Western Digital® GTechnology™ SanDisk® and WD® brands<p> <p>Todays exceptional challenges require your unique skills Its You amp Western Digital Together were the next BIG thing in data<p> <p><b>Job Description<b> <p><p>The qualified individual will make significant contributions to the development of worldclass solid state flash drives SSD The primary responsibility of this engineer is hardware electronic design for all SSD products We seek hardware design engineer who has solid analogdigital circuit design knowledge a creative mind and is motivated to deliver high quality hardware solution<p> <p><strong>Duties and responsibilities include<strong><p> <ul><li>Based on product and system requirements generate configuration and circuit design for various blocks including power system host interface controller NAND controller and etc This requires close interaction with both internal cross functional teams as well as external vendors<li> <li>Represent hardware team in program meetings<li> <li>Perform SPICE simulation and bench evaluation to verify design prior to design release Perform component testing collaborate with quality engineer to qualify new components<li> <li>Create schematic in Cadence Orcad Provide layout guidelines Work closely with layout team and SIPI team to optimize implementation<li> <li>Generate design documents to internal and external teams as reference and user manual<li> <li>Perform functional checkout on new hardware Collaborate with validation team and other teams to resolve hardware issues<li> <li>Close interaction with ASIC team System Engineering Firmware Engineering Validation Component Engineering and etc<li> <li>Create and update BOM in Agile to enable material team and manufacturing<li> <li>Your contributions will have an immediate impact on the Companys success in our fastpaced environment<li> <ul><p><b>Qualifications<b> <p><ul><li>BSMS in Electrical Engineering w 510 years related work experience <li> <ul><p><b>Additional Information<b> <p><p>Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race color ancestry religion including religious dress and grooming standards sex including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions gender including a persons gender identity gender expression and genderrelated appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth age national origin sexual orientation medical condition marital status including domestic partnership status physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics We also prohibit harassment of any individual on any of the characteristics listed above Our nondiscrimination policy applies to all aspects of employment We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster<p> <p>Western Digital thrives on the power and potential of diversity As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution<p> <p>Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process Please contact us at jobsaccommodationswdccom to advise us of your accommodation request In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying<p> <p>LIAS1<p> <p><p> <p><strong>Compensation amp Benefits Details<strong><p> <ul><li>An employees pay position within the salary range may be based on several factors including but not limited to 1 relevant education qualifications certifications and experience 2 skills ability knowledge of the job 3 performance contribution and results 4 geographic location 5 shift 6 internal and external equity and 7 business and organizational needs<li> <li>The salary range is what we believe to be the range of possible compensation for this role at the time of this posting We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California Colorado New York or remote jobs that can be performed in California Colorado and New York This range may be modified in the future<li> <li>You will be eligible to participate in Western Digitals ShortTerm Incentive STI Plan which provides incentive awards based on Company and individual performance Depending on your role and your performance you may be eligible to participate in our annual LongTerm Incentive LTI program which consists of restricted stock units RSUs or cash equivalents pursuant to the terms of the LTI plan Please note that not all roles are eligible to participate in the LTI program and not all roles are eligible for equity under the LTI plan RSU awards are also available to eligible new hires subject to Western Digitals Standard Terms and Conditions for Restricted Stock Unit Awards<li> <li>We offer a comprehensive package of benefits including paid vacation time paid sick leave medicaldentalvision insurance life accident and disability insurance taxadvantaged flexible spending and health savings accounts employee assistance program other voluntary benefit programs such as supplemental life and ADampD legal plan pet insurance critical illness accident and hospital indemnity tuition reimbursement transit the Applause Program employee stock purchase plan and the Western Digital Savings 401k Plan<li> <li>Note No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law<li> <ul>
Senior Genesys Cloud Engineer
Company: TTEC Digital
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> This position serves as lead engineer for new implementation projects upgrades support escalations and MAC work Installations may be new systems upgrades to existing systems or replacement of components Genesys Cloud Engineers may serve as an escalation point for Support either remote or onsite Traveling and working after hours is an essential part of this position This position will work closely with vendor support to remedy any ongoing system or software problem and keep change logs updated Additionally Genesys Cloud Engineers provide preventative maintenance as required perform system backups participate in vendor meetings and act as a technical resource to project management and sales staff <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors <p> <li> <li> <p> Utilizes high level expertise to address more difficult situations both from a technical and customer service perspective <p> <li> <li> <p> Provides support and guidance to more junior team members particularly for challenging and sensitive assignments <p> <li> <li> <p> Assesses customer needs and makes configuration recommendations <p> <li> <li> <p> Setup and configuration from a selection of Genesys products as well as other select vendors for our client base <p> <li> <li> <p> Opens andor manages vendor support tickets <p> <li> <li> <p> Interacts closely with Project Management to deliver projects that are done on time and on budget <p> <li> <li> <p> Handles Project Management duties for select projects including Meeting with customers to review project scope and validate design Determining tasks to be completed and completing data collection Maintaining issues and change log Coordinating with management on out of scope requests and change orders Following up to ensure timelines and project requirements have been met <p> <li> <li> <p> Serves as technical escalation point for the Support Department <p> <li> <li> <p> Provides onsite and remote technical training to our client base <p> <li> <li> <p> Provides onsite golive and postlive support to our client base <p> <li> <li> <p> Provides technical guidance and subject matter expertise to customers and other TTEC Digital departments <p> <li> <li> <p> Updates Genesys Cloud configuration to reflect changes in system configuration <p> <li> <li> <p> Conducts system setup as required <p> <li> <li> <p> Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution <p> <li> <li> <p> Initiates billing processes as required <p> <li> <li> <p> Provides assistance to fellow team members when needed <p> <li> <li> <p> Coordinates and manages after hours golive activity where required <p> <li> <li> <p> Provides technical presales engineering assistance as needed <p> <li> <li> <p> Travel and afterhours work required <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> Minimum of 2 years experience with Genesys Cloud installation and configuration <p> <li> <li> <p> 1+ year experience in the Information Technologies Field <p> <li> <li> <p> 2+ years proven track record in telephony networking or IT industry <p> <li> <li> <p> 3+ year experience deploying testing and supporting telephony projects in a customer facing environment <p> <li> <li> <p> Genesys Cloud Certification <p> <li> <li> <p> Understanding of Genesys Cloud to be able to identify problems and provide a remedy <p> <li> <li> <p> Detailed understanding of integrations <p> <li> <li> <p> Ability to selfmanage assignments to deliver expected work on time and budget <p> <li> <li> <p> Adept at building and maintaining strong relationship with clients and team members as well as possessing a positive and collaborative attitude <p> <li> <li> <p> Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results <p> <li> <li> <p> Ability to work with teams ranging from business to technical <p> <li> <li> <p> Attention to detail and thoroughness with the ability to follow instructions <p> <li> <li> <p> Demonstrated critical thinking analytical creative and problemsolving skills <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Excellent organizational skills for organizing workflow setting priorities and meeting deadlines <p> <li> <li> <p> Ability to adapt quickly to changing technology <p> <li> <li> <p> Broad experience with VoIP Networking and Telecom products and solutions <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $80000 $130000 Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels This position is eligible to participate in an incentive program <p> <li> <li> <p> Benefits available to eligible employees include <p> <li> <li> <p> Medical dental and vision <p> <li> <li> <p> Taxadvantaged healthcare accounts <p> <li> <li> <p> Financial and income protection benefits <p> <li> <li> <p> Paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Sr. Brand Analytics Analyst (Hybrid)
Company: Peapod Digital Labs
Location: Remote
Posted Mar 16, 2024
<p><b>Address <b>USAPACarlisle1149 Harrisburg Pike <br ><b>Store Code <b>Advanced Analytics 27533 <br ><b>Whats Our Dish <b> <br >Announced in May 2018 Peapod Digital Labs PDL is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA Accelerating growth in digital and personalization capabilities PDL is an innovation lab focused on meeting the changing needs of customers regardless of when where and how consumers choose to shop<br ><b>Browse The Aisles<b><br >The Decision Sciences team works in partnership with cross functional teams within Peapod Digital Labs and the Ahold Delhaize great local brands to build a datadriven understanding of our customers This team generates business value through advanced analytics and data visualization techniques including building predictive models and interactive dashboards to uncover insights This also requires being an inspiring leader who will design an analytics plan that solves the business problem as well as the ability to clearly communicate results and translate technical concepts to business partners <br ><b>Recipe for Success Whats in store for the role <b> <br ><p><ul><li>Assess business needs and develop analysis plans based on objectives and critical metrics<li> <li>Complete elaborate analytics projects for the banner Customer Insights teams and banner business partners this includes Test amp Learn Segmentation and Predictive Models<li> <li>Provide business partners with actionable insights and recommendations based upon analytics results<li> <li>Participate in maintenance and improvement of customer databases by sharing data QC responsibilities and providing new customer scoring <li> <li>Understand both qualitative and quantitative methodologies <li> <li>Expert in prioritizing the project amp applying the right methodology <li> <li>Understand data collection analysis amp descriptive statistics <li> <li>Familiar with advanced analytic techniques like factor regression choice OR comprehensive qualitative research methods ethnography social listening<li> <li>Advanced sample design<li> <li>Understand survey design with experimental design<li> <li>Present deliverables which drive deeper conversations and next steps<li> <li>Strategic sourcing of vendors and new capabilities <li> <ul><p><br ><b>The Essentials In Your Cart The required ingredients <b><br ><p><ul><li>5+ years inclusive of experience in an analytics role<li> <li>Experience in retail or CPG customer analytics a plus<li> <li>Experienced in SQL and statistical programming language Python preferred<li> <li>Proficiency in KPI selection and root cause analysis <li> <ul><p><br ><b>Extra Spices What you should bring to the table <b><br ><p><ul><li>Stimulates onthejob learning by acting as a coach and mentor<li> <li>Sifts through sophisticated data and information to make sense of it finding solutions<li> <li>Excellent verbal and written communication skills <li> <li>Demonstrates curiosity and active listening to understand others viewpoints and leverage this information into business solutions<li> <li>Determination integrity and objectivity Ability to influence without authority when needed<li> <li>Is reliable takes ownership and can be counted on to deliver against objectives<li> <li>Strong ability to work independently and share successes with the broader team<li> <li>Ability to prioritize and multitask by using statistical analysis milestones to manage the progress of the work<li> <li>Adaptiveflexible work style in support of changing business needs while also determining order of business priorities<li> <li>Willingness and ability to learn through unfamiliar tasks and trying new approaches<li> <li>Expert problem solving decision making and analytical skills <li> <ul><p><br ><b>Join Us at Our Table<b> <br >Peapod Digital Labs is a forwardthinking company with a strong legacy of innovation We recognize who powers our progress our people Our vision is to become an organization where humanity is universally embraced Diversity Equity Inclusion and Belonging are infused in our business and our PDL employees are representative of the world and the communities that we serve <br >We believe in total wellness which encompasses a balance of physical financial and emotional wellness No matter where you are on your personal wellness journey PDL provides access to a variety of tools and resources to support total wellness This includes medical dental and vision benefits health savings accounts flexible spending accounts 401k with a strong company match paid parental leave adoption assistance tuition reimbursement generous and flexible paid time off and holiday policy and an array of voluntary benefits including critical care pet insurance and additional life coverage <br >We are an equal opportunity employer We comply with all applicable federal state and local laws Qualified applicants are considered without regard to sex race color ancestry national origin citizenship status religion age marital status including civil unions military service veteran status pregnancy including childbirth and related medical conditions genetic information sexual orientation gender identity legally recognized disability domestic violence victim status or any other characteristic protected by law <br >We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process If you require assistance please contact our Talent Acquisition Department at TalentAcquisitionpeapoddigitallabscom <br >Job Requisition 353383externalUSAPACarlisle11212023<p>
Fraud Risk Analyst
Company: Candy Digital
Location: Remote
Posted Mar 15, 2024
<p><span>At Candy Digital were driven by a single question How can Web3 technology revolutionize the world of collectibles<span><p> <p><span>Our mission is to take the passion of being a devoted fan and elevate it to new heights by building a fully immersive digital storefront where fans can buy sell and trade their digital collectibles with unique gamified experiences behind each engagement<span><p> <p><span>Were proud to have the support of some of the top leaders in the Web3 space including Galaxy Digital ConsenSys Mesh Polygon and Palm These partners are revolutionizing how we invest in build and interact with digital collectibles Were excited to work alongside them to create nextgeneration experiences that deepen fan engagement and connect people to their passions<span><p> <p><span>Candy is headquartered in New York City with a hybrid work environment that thrives on community and inclusivity Led by innovators across the industry we foster a culture of meaningful engagement and impactful change always striving to bring enthusiasts closer to the field and reenvision the world of collectibles<span><p> <p><span>Fandom reimagined<span><p> <p><strong>SO YOU WANT TO JOIN CANDY<strong><p> <p><span>We are looking for a productdriven Fraud Risk Analyst to join our Fraud Compliance team This team is responsible for keeping our customers safe and ensuring the Candy Platform remains uncompromised You will play a supporting role in fraud detection as well as fraud prevention for the Candy Platform ensuring account safety for thousands of users and millions of dollars in transactions This team fuels Candys success by playing a prominent role in safeguarding our customers and the transaction on the platform worldwide You will be part of a reliable driven and agile team Above all you will be accountable for helping Candy create a safe area to increase fan engagement <br ><span>We are searching for creative minds that are excited to take on difficulties in the immediate while providing vision to the future We want builders innovators and those that can not only think outside the box but collaborate outside the box<p> <p><strong>AS OUR MOST VALUABLE PLAYER YOU WILL<strong><p> <ul><li>Review Customer Accounts for potential cases of fraud<li> <li>Work closely with Risk and Compliance team on proactive prevention strategies<li> <li>Be a thought partner directly with our Head of Fraud and Risk Management on keeping our customers safe<li> <li>Act as an advocate on risk to our product and engineering teams<li> <li>Build reports on Fraud monitoring for senior leadership<li> <li>Protect millions of dollars in transactions from Cyber Threats<li> <ul><p><br ><p><p><strong>WHO ARE YOU<strong><p> <ul><li>Have 13 years of experience in riskcompliance<li> <li>Professional experience with ZenDesk ticketing<li> <li>Professional Experience with Sardine <li> <li>Experience in the tech or gaming industries<li> <li>Experience with manual reviews<li> <li>Associates Degree or higher or equivalent relevant experience<li> <li>Familiarity in the NFTWeb30Blockchain space<li> <li>Passionate about about Collectables Sports Events or the Metaverse<li> <li>A critical thinker someone who is eager to make a major impact from day one<li> <ul><p><strong>Why Candy<strong><p> <ul><li><strong>Our People<strong><span> You will work with the top players who are the most enterprising fun encouraging and innovative heads and teams Aka people you can be proud to work with<span><li> <li><strong>Our Mission<strong><span> We are building something great and the finest things we create will make the world a better place Our goal is to deepen our relationship through experiences with fans and collectors globally<span><li> <li><strong>Perks<strong><span> Our teambased culture provides the foundation for people to do their most incredible work and constantly learn and grow We offer a full slate of benefits including competitive salaries stock options health coverage and unlimited vacation Given that were an earlystage startup our benefits package continues to evolve as we do Your ideas and suggestions matter to us<span><li> <ul><p><strong>Our Investors and Partners<strong><p> <ul><li><strong>Galaxy Digital<strong><span> is a leading player in the digital asset space offering cuttingedge investment banking trading and asset management services that revolutionize how people invest in digital assets<span><li> <li><strong>ConsenSys Mesh<strong><span> is a gamechanging platform that empowers developers to build decentralized applications and solutions on the Ethereum blockchain network that will shape the future of the web<span><li> <li><strong>Polygon<strong><span> is a blockchain network transforming how we interact with decentralized applications by providing fast lowcost and secure transactions using a multichain infrastructure<span><li> <li><strong>Palm<strong><span> is a revolutionary digital wallet for Web3 that allows users to access decentralized apps and services giving them control and ownership of their digital assets<span><li> <ul><p><strong>Our Core Values<strong><p> <ul><li><strong>Trust <strong><span>We safeguard the goal We believe we will only succeed if we earn trust the trust of our people the trust of our customers trust of our partners We will achieve and keep faith at all times<span><li> <li><strong>Innovation<strong><span> We dream big Were endlessly curious and constantly searching for the best the better and the neverbefore imagined<span><li> <li><strong>Excellence<strong><span> We take big swings We have high expectations of ourselves in everything we do<span><li> <li><strong>Grit<strong><span> We drive past the finish line until the last second Giving up is not an option We will always find a way <span><li> <li><strong>Inclusion<strong><span> We are team players and we are in it together Diverse thinking comes from different thinkers and we need all perspectives to come together and win<span><li> <li><strong>Authenticity <strong><span>We are the real deal and always authentic in what we create our dealings with others and who we are as human beings <span><li> <li><strong>Accountability <strong><span>We carry the ball We hold ourselves to the highest moral and ethical standards We will be fair and honest and take responsibility for our actions<span><li> <ul><p><span>Total Compensation Range Base + Equity $5565k per year + equity<br ><span><span>Our compensation package currently breaks down into a base salary and an equity component for all employees The candidates seniority and the evaluations made of that candidate during the interview determine compensation<span><p> <p><strong>BIRemote<strong><p>