Jobs at Belay Technologies
375,129 open positions
Senior Manager, Software Engineering
Company: Procore Technologies
Location: Remote
Posted Apr 25, 2024
Procore Technologies is seeking a Senior Manager of Software Engineering to lead engineering teams and drive the delivery of high-quality software solutions. The role involves developing mission-critical construction file services, working with Product and UX teams, overseeing the software development lifecycle, and championing best practices in software development. The ideal candidate should have a degree in Computer Science, 5+ years of experience as a Software Engineer, 7+ years managing teams, and expertise in technologies like Kubernetes, Kafka, Java, Ruby on Rails, Typescript, Node.js, and React.
Lead IT Systems Engineer - Federal
Company: Lumen Technologies
Location: Washington DC
Posted Apr 26, 2024
<p><b>About Lumen<b> <p> <p>Lumen connects the world We are igniting business growth by connecting people data and applications quickly securely and effortlessly Together we are building a culture and company from the people up committed to teamwork trust and transparency People power progress <p> <p>Lumens commitment to workplace inclusion and employee support shines bright Weve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index CEI for the fifth consecutive year Plus were the top employer in the communications and telecom industry ranking 12th overall across all industries in The American Opportunity Index <p> <p>Were looking for toptier talent and offer the flexibility you need to thrive and deliver lasting impact Join us as we digitally connect the world and shape the future <p> <p><b><b>The Role<b><b> <p> <p>The Lead IT Systems Engineer Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network amp Data Communications Network DCN and Internet Protocol IP backbone integral to the management of the network The Network Engineer will reside on site <p> <p><b><b>The Main Responsibilities<b><b> <p> <p>Work Location Herndon VA <p> <p>REQUIRED Top Secret SCI with FULL SCOPE POLY clearance to be considered for this position <p> <p>Develops and supports the transition plans associated with these activities and support laboratoryenabled execution activities protection of the Optical Network amp DCN will require analysis of vulnerabilities <p> <p>Assumes operation and maintenance responsibility for the optical network includes setup configuration and writing of scripts to ensure regular backup images are created <p> <p>Manage all aspects of network operations related to performance and fault management Essential functions include the following <p> <p>Provide technical support for network and system installation and maintenance <p> <p>Coordinate with configuration management and implementation teams <p> <p>Monitor network operations and security posture <p> <p>Maintain network status and trouble logs <p> <p>Identify and diagnose network problems <p> <p>Identify network elements causing network degradation or failure <p> <p>Determine and execute corrective actions on a realtime basis <p> <p>Execute reporting functions and data input associated with network management <p> <p>Evaluate trend analyses <p> <p>Identify network performance improvement opportunities and forward recommendations to engineering for analysis <p> <p>Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline <p> <p>Manage the network operations Quality Control QC program <p> <p>Provide functional guidance technical support and training to network operations staff <p> <p>Must be available for rotating oncall and work after hours as needed Night time and day time rotating shift <p> <p>Basic Qualifications <p> <p>Available 247 for Network Outages and Maintenance window work <p> <p>Must be available for rotating oncall and work after hours as needed <p> <p>Candidate must be a US Citizen and hold an active Department of Defense need to Top Secret SCI with POLY clearance to be considered for this position <p> <p>Strong organizational skills and ability to stay focused while managing multiple tasks concurrently <p> <p><b><b>What We Look For in a Candidate<b><b> <p> <p>Preferred Qualifications <p> <p>Previous work experience with Department of Defense DoD Intelligence Community or other government agency eg DHS DOE Veterans Affairs etc <p> <p>Ability to provide proactive status of assigned work and ability to estimate level of effort for future work <p> <p>Strong critical thinkinganalytical skills creativity and a proven drive for quality <p> <p>Bachelors degree in Engineering Electronics Software or Networks or a related technical or vocational education or equivalent experience <p> <p>Six or more years applicable work experience <p> <p>Demonstrated experience with SONET based metro fiber networks nextgeneration DWDM systems FLEX and IP based systems Previous experience with broadband circuit maintenancerestoration provisioning databases and circuit activations <p> <p>Previous experience and ability to relate technical issues to management and Government personnel <p> <p>Prior experience with Nortel Cisco suite of optical network equipment and network management systems <p> <p><b><b>Compensation<b><b> <p> <p>The starting salary for this role differs based on the employees primary work location Employees typically do not start at the top of the range though compensation depends on each individuals qualifications <p> <p><b>Location Based Pay Ranges<b> <p> <p><b>$109330 $145770<b> in these states VA <p> <p>As with the pay range variety thats based on the region of a country specific offers are determined by various factors such as experience education skills certifications and other business needs <p> <p>Requisition 333108 <p> <p><b>Background Screening<b> <p> <p>If you are selected for a position there will be a background screen which may include checks for criminal records andor motor vehicle reports andor drug screening depending on the position requirements For more information on these checks please refer to the Post Offer section of our FAQ page Jobrelated concerns identified during the background screening may disqualify you from the new position or your current role Background results will be evaluated on a casebycase basis <p> <p>Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records <p> <p><b>Equal Employment Opportunities<b> <p> <p>We are committed to providing equal employment opportunities to all persons regardless of race color ancestry citizenship national origin religion veteran status disability genetic characteristic or information age gender sexual orientation gender identity gender expression marital status family status pregnancy or other legally protected status collectively protected statuses We do not tolerate unlawful discrimination in any employment decisions including recruiting hiring compensation promotion benefits discipline termination job assignments or training <p> <p><b>Disclaimer<b> <p> <p>The job responsibilities described above indicate the general nature and level of work performed by employees within this classification It is not intended to include a comprehensive inventory of all duties and responsibilities for this job Job duties and responsibilities are subject to change based on evolving business needs and conditions <p> <p><b>Salary Range<b> <p> <p><b>Salary Min <b> <p> <p>109330 <p> <p><b>Salary Max <b> <p> <p>145770 <p> <p>This information reflects the anticipated base salary range for this position based on current national data Minimums and maximums may vary based on location Individual pay is based on skills experience and other relevant factors <p> <p>This position is eligible for either shortterm incentives or sales compensation Director and VP positions also are eligible for longterm incentive To learn more about our bonus structure you can view additional information here Were able to answer any additional questions you may have as you move through the selection process <p> <p>As part of our comprehensive benefits package Lumen offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance your physical mental emotional and financial wellbeing You can learn more by clicking here <p> <p>Note For unionrepresented postings wage rates and ranges are governed by applicable collective bargaining agreement provisions<p>
Customer Success Manager
Company: Bridgeway Benefit Technologies
Location: Remote
Posted Apr 25, 2024
Bridgeway Benefit Technologies is seeking a Customer Success Manager to join their growing organization. The role involves fostering customer relationships, ensuring customer satisfaction, and identifying up-sell opportunities. The position can be remote or on-site in Baltimore, MD or Maple Shade, NJ, with occasional travel.
Principal Software Engineer
Company: Procore Technologies
Location: Remote
Posted Apr 25, 2024
Procore Technologies is seeking a Senior Manager, Software Engineering to lead engineering teams and drive successful delivery of high-quality software solutions. The role involves developing and operating mission-critical construction file services, establishing development standards, mentoring teams, leveraging a tech stack including Ruby/Rails/Node.js/React/Postgres hosted on AWS, and driving critical projects like scalability and complex data management systems. The ideal candidate should have a BS or MS in Computer Science, 10+ years of experience in building scalable backend web-based services, experience working within global technical teams, and expertise in technologies like Kubernetes, Kafka, Java, Ruby on Rails, Typescript, Node.js, and React.
Penetration Tester (Consultant)
Company: Crosslake Technologies LLC
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> this position is remote <p> <p> What we believe <p> <p> In the past two years more than a trillion dollars have been invested in software companies at record prices And in many cases the underlying tech is the greatest enabler to the business strategy But has the approach to govern technology value creation caught up to the magnitude of the risk <p> <p> <p> <p> We believe a better way is possible a more programmatic proactive approach to actively manage technology throughout the investment lifecycle and thats what we do <p> <p> <p> <p> Our role <p> <p> We know that technology can create truly transformative change and its role in business is only growing Crosslake is here to support the changemakers and help them buy build and run better technology <p> <p> <p> <p> What we value <p> <p> You could be a good fit for Crosslake if you see yourself reflected in our guiding values <p> <p> <em> Service <em> We effect change by empowering others <p> <p> <em> Curiosity <em> We believe great advice starts with deep understanding <p> <p> <em> Credibility <em> Our expertise is earned and proven <p> <p> <em> Commitment <em> Its our privilege to serve clients in their critical moments <p> <p> <em> Creativity <em> We are inspired by the constant pursuit of better <p> <p> <p> <p> <p> <p> <strong> Overview <strong> <p> <ul> <li> <p> Perform networkbased penetration testing for our clients to identify assess and report on vulnerabilities in their public facing infrastructure <p> <li> <li> <p> Perform penetration testing on web applications and APIs internal and external to identify assess and report on vulnerabilities in their applications <p> <li> <li> <p> Perform red team exercises to determine where weaknesses in the clients infrastructure and how it should be remediated <p> <li> <li> <p> Write clear concise effective deliverable reports for clients to help them understand their risk posture and how they can reduce it <p> <li> <li> <p> Advise clients on security best practices including application design infrastructure architecture design and other considerations <p> <li> <li> <p> Perform research and presenting at conferences <p> <li> <li> <p> Blog on penetration testing best practices <p> <li> <li> <p> Collaborate with other Crosslake practitioners to socialize penetration testing best practices <p> <li> <ul> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Be an apprentice tester for your first 2 projects and then be willing and able to drive a project on your own to successful completion <p> <li> <li> <p> Participate in and drive penetration efforts on behalf of clients collaborating digging deep and creating a report for the investors to outline technical vulnerability and risk <p> <li> <li> <p> Deliver at least one network API or web application penetration test every week <p> <li> <li> <p> Work with private equity companies and other investment firms to help them understand the existing technology risks and vulnerabilities that exist in their environment or portfolio <p> <li> <li> <p> Collaboratively work in partnership with internal and client technical leads and team members to ensure that planning and execution of penetration testing efforts occur in a timely fashion and reports are of high quality <p> <li> <ul> <p> <p> <p> <p><p>
Business Development Representative - Inbound
Company: WatchGuard Technologies, Inc.
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> <strong> WatchGuard embraces a Flexible Work Philosophy Most of our employees can choose to work from the office at home or any combination of the two Weve built a global workforce of outstanding team members and a flexible culture built on trust collaboration and belonging <strong> <p> <p> <p> <p> <strong> <u> About the Position <u> <strong> <p> <p> The creation of the business development team as part of the overall demand generation and pipeline creation strategy is a new and critical initiative at WatchGuard This new team is instrumental in the overall success of company objectives to grow new business both with our partners and end users <p> <p> <p> <p> As a Business Development Representative BDR at WatchGuard you will play a meaningful role in the success of our organization by proactively identifying nurturing and crafting new opportunities The BDR will focus on highly engaged inmarket accounts to identify and connect with key contacts at each account The BDR owns the initial sales engagement with these accounts and drives to set quality meetings for the internal sales teams and partners The organization counts on you to share the WatchGuard vision open doors to opportunities and consistently exceed targets and expectations This is a highenergy position requiring an individual who is very motivated enthusiastic and resultsdriven <p> <p> <p> <p> This role sits on the Demand Gen and Marketing Ops team reporting to the BDR Manager but will also work closely with the marketing and sales teams The Demand Gen and Marketing Ops team is a closeknit global team that enjoys collaborating on projects challenging each other on ideas and sharing laughs on regular team virtual events <p> <p> <p> <p> <strong> <u> A Day in the Life <u> <strong> <p> <p> Each day will start with a team standup meeting to review the key priorities for the day and offer an opportunity to share whats working and what isnt with the rest of the team Youll sign into our sales queue and web chat to help customers and identify new opportunities to pass to our internal sales teams and partners Throughout the day youll use tools like 6Sense <a class=fontbold underline fontbold underline fontbold underline href=httpSalesforcecom rel=noopener noreferrer nofollow target=blank> Salesforcecom <a> and LinkedIn to provide relevant messaging to the prospects you are contacting through Outreach In Outreach youll complete your tasks for the day which include making calls sending emails and social selling on LinkedIn Your goal is to qualify the end user and connect them with an Account Manager or directly to a partner Each week youll sync with your regional territory team to review meetings from the week and goals for the territory and collect any feedback on passed opportunities Throughout the day youll grab some breaks and check in on your social channels any new accepted LinkedIn requests or important company news to share on Twitter The end of the day should be used to prepare for the next day check to see what new accounts moved inmarket which accounts are responding to content and whos requested followup Each week will also provide several opportunities to network and get to know the management team and your fellow WatchGuardians through Coffee Talk sessions Department Insights events and a variety of virtual networking events <p> <p> <p> <p> <strong> <u> Position Responsibilities <u> <strong> <p> <p> <strong> Within one month you will <strong> <p> <p> Complete WatchGuard tools training and begin product training <p> <p> Begin emailing and calling hand raiser leads <p> <p> Jump on the front lines of our web chat and call queue to accelerate your confidence with the product portfolio <p> <p> <p> <p> <strong> Within three months you will <strong> <p> <p> Be able to prioritize inmarket accounts identify their needs and source relevant contacts <p> <p> Confidently complete sales roleplay for at least two product lines <p> <p> Begin outbounding via email phone calls and LinkedIn to your first meetings <p> <p> <p> <p> <strong> Within six months you will <strong> <p> <p> Share your knowledge within the team and help onboard new reps <p> <p> Drive to hit your meeting quotas and other goals as assigned <p> <p> Optimize the usage of tool stack to fuel your meetingsetting success <p> <p> Provide recommendations on best practices to improve team effectiveness <p> <p> <p> <p> <strong> <u> Skills and Qualifications <u> <strong> <p> <p> <p> <p> Strong verbal and written communication skills <p> <p> Ability to use intent data and research to personalize emails in predefined sequences and to know when to create a custom email <p> <p> Skilled in navigating organizations and using social media to find the right prospect to contact <p> <p> Strong time management skills resultsfocused and a proactive nature appreciated and rewarded <p> <p> Desire to be part of the team and share in your teammates success and failures <p> <p> Ability to learn quickly and to adapt easily to change <p> <p> Passion to help our partners become more profitable and our customers to be more secure <p> <p> Experience using CRM systems <a class=fontbold underline fontbold underline fontbold underline href=httpSalesforcecom rel=noopener noreferrer nofollow target=blank> Salesforcecom <a> preferred <p> <p> Experience using LinkedIn Sales Navigator and other social media platforms in prospecting <p> <p> Experience with other tools including Outreach Marketo and 6sense are a plus <p> <p> Bachelors degree or equivalent work experience <p> <p> <p> <p> <strong> <u> Experience <u> <strong> <p> <p> 1 2 years experience in a sales or business development role <p> <p> Technology or software sales experience is a major plus <p> <p> Ability to understand the customers need and communicate the company value proposition <p> <p> Ability to work in a fastpaced team environment <p> <p> Excellent written and verbal communication skills <p> <p> Strong time management with organizational skills <p> <p> <p> <p> <p> <p> <p> <p> <strong> Why Work for WatchGuard <strong> <p> <p> <p> <p> WatchGuard is a global leader in network security and intelligence advanced endpoint protection multifactor authentication and secure WiFi Our awardwinning products and services are trusted worldwide by more than 18000 security resellers and service providers to protect more than 250000 customers Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard <p> <p> <p> <p> WatchGuard is headquartered in Seattle Washington with team members working remotely and in offices worldwide <p> <p> <p> <p> Our company culture places an intense focus on our customers and employees From the newest employee to our CEO youll find that each person at WatchGuard embodies our Core Values Accountability Community Belonging Action Innovation and CustomerCentric Learn more about our company culture at wwwwatchguardcomwgrdcareers <p> <p> <p> <p> WatchGuard provides equal employment opportunities for all qualified employees regardless of their race color national origin religion ancestry creed pregnancy age sex sexual orientation including gender expression or identity marital status mental or physical disability honorably discharged veteran or military status or any other category protected by federal state or local laws Our equal employment opportunity or EEO policy focuses solely on the talent hard work contributions and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions We consider focusing on an employees protected characteristics rather than on talent hard work and actual work results to violate our EEO policy As an Equal Opportunity Employer we are committed to a diverse workforce WatchGuard participates in Everify <p> <p> <p> <p> WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures Please let us know if you need assistance or accommodation due to a disability <p><p>
Clinical Strategy & Operations Associate
Company: Imagen Technologies
Location: Remote
Posted Apr 26, 2024
Imagen Technologies is a high-growth healthcare startup that enables patients to receive immediate diagnostic tests and results at their primary care appointment. The company is rapidly expanding its platform across the US and is looking for a talented Clinical Strategy & Operations Associate to join its growing clinical operations team.
Senior Software Engineer (SRE/DevOps)
Company: Invisible Technologies
Location: Remote
Posted Apr 25, 2024
Invisible Technologies is a profitable business with a strong financial foundation, offering substantial equity compensation and life-changing opportunities for its partners. The company is looking for a candidate with a strong understanding of cloud architecture, relational databases, and authentication and authorization frameworks to join its team.
Staff Full-Stack Engineer
Company: Procore Technologies
Location: Remote
Posted Apr 25, 2024
Procore Technologies is seeking an experienced Staff Full-Stack Software Engineer to join their team in revolutionizing the construction industry. The role involves contributing to the architecture, design, and development of Procore's application platform, building underlying features for customization and extensibility, and driving technical direction for projects. The ideal candidate should have a Bachelor's Degree in Computer Science or related field, 8+ years of experience in Object-Oriented Programming, Test Driven Development, and Design principles, and expertise with C#, React, and MSSQL. Procore offers a collaborative environment, opportunities for innovation, and a commitment to diversity and inclusion.
Design Drafter (Engineering)
Company: Group14 Technologies
Location: Other US Location
Posted Apr 26, 2024
Group14, a leading manufacturer of advanced silicon battery technology, is seeking a Design Drafter for their new Battery Active Material (BAM) Factory. The role involves creating and revising P&ID's using AutoCAD Plant 3D, updating equipment specifications, maintaining documentation, and participating in team reviews. The company, backed by notable investors and customers, recently raised $614 million in a Series C round and secured an additional $100 million grant from the U.S. Department of Energy. Group14 is committed to electrifying the world and offers competitive benefits, including medical insurance, 401(k) with company match, and stock options.
Power Platform Developer
Company: Dynamo Technologies
Location: Remote
Posted Apr 26, 2024
<p><strong>Job Description<strong><p> <p>The US Forest Service FS seeks a Power Platform Developer for Operations and Maintenance OampM of deployed applications agile development of new applications and modernization of legacy applications using both custom and lowcode approaches<p> <p><strong>Duties Responsibilities<strong><p> <ul><li>Handson software development in an Agile environment for customerfacing and backoffice application within the federal space Develop code for a variety of business needs including enhancements minor updates security remediation technology stack updates<li> <li>Function as a developer in a Scrum Team analyzing and assessing software designs and patterns developing code and unit tests coordinating with quality assurance and updating Sprint board and backlog Works with Product Owner and Scrum Master to refine organize and prioritize work<li> <li>Participate in Sprint Team ceremonies such as kickoff daily standup planning sprint demo retrospective as well as workflows such as development and refinement Reviews and estimates design and effort for product backlog items including production issues bugs and feature enhancements<li> <li>Design code and maintain applications built using Microsoft Power Platform including Power Pages Power Apps Power BI and Dataverse Deploy Power Platform using CLI<li> <li>Design code and maintain applications built using Microsoft NET Framework particularly applications built with RESTful web services in C ASPNET and ASPNET Razor Familiar with common patterns such as repository service repository CQRS mediator factory and 3 tiered frameworks Familiarity with nopCommerce nice to have<li> <li>Write edit and review technical documentation wikirelated to application development and maintenance<li> <li>Use GitHub repository to store source code libraries documentation scripts source code document release packages and associated artifacts Able to perform branching merging and resolve conflicts in GitHub<li> <li>Write clean and efficient code following best practices and coding standards Participate in peer reviews of team member code<li> <ul><p><strong>Required Skills<strong><p> <ul><li>2+ years Experience in Microsoft Power Platform including Power Pages and Power Apps with experience in Dataverse data modeling<li> <li>5+ years of experience building C NET and ASPNET web applications<li> <li>Proficient in JavaScript jQuery and CSS<li> <li>Proficient in SQL database especially MS SQL Server<li> <li>A strong understanding of objectoriented programming principles<li> <li>Excellent problemsolving and analytical skills<li> <li>Ability to work effectively both independently and in a team environment as well as strong communication and interpersonal skills<li> <li>Ability to manage multiple project application assignments<li> <ul><p><strong>Education and Experience<strong><p> <ul><li>Minimum 7 years of development experience<li> <li>Bachelor of Science in IT Software Engineering Data Science or a related field <ul><li>OR 9 years of development experience in lieu of Bachelors degree<li> <ul><li> <ul><p><strong>Travel Requirement<strong><em> <em><p> <ul><li>Rareunlikely<li> <ul><p><strong>Clearance Requirement<em><em><strong><p> <ul><li>Public Trust<li> <li>Green card holders are eligible for this role if they have lived in the United States for at least 3 years Visa holders are not eligible <li> <ul><p><strong>Salary<strong><p> <ul><li>$110k120k annually<li> <ul><p>Dynamo is a full lifecycle digital transformation company providing bestinclass technology and mission support services to our clients An SBA 8a Program participant Dynamo maintains SBA 8a MentorProtégé Program Joint Ventures providing us significant scale and further deepening our capabilities Dynamos mission is to lead the digital transformation industry and provide bestinclass solutions for our clients with a truly human touch <p> <p>We leverage industry leading practices to empower our clients ultimately providing them with the necessary tools knowledge and information required to successfully achieve their strategic goals while optimizing their operations <p> <p>Through our partnerships boldness and authenticity Dynamo goes against the grain of a traditional government contracting company by providing topcaliber team members delivering quality results and always exceeding expectations<p> <p>Dynamo Technologies is an Equal OpportunityAffirmative Action employer All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law<p>
L1 Support Engineer
Company: XOi Technologies
Location: Anywhere
Posted Apr 26, 2024
<p class=jobDescription> <p> XOi Technologies is powering a world in which people and equipment are connected decisions are transparent and quality outcomes are predictable XOi is the market leader in curbtocurb technician enablement solutions empowering techs to safely captureand accesscritical job site information launch remote support and provide customers photos and videos of recommended and completed work Field services technicians across the nation utilize our suite of products to increase efficiency and performance on the job streamline communication build skills and gain data insights to be unlocked and shared with the entire ecosystem <p> <p> In an industry that is increasingly evolving through innovative software solutions and AI XOi is excited to be at the forefront building the ecosystem that allows data to be created and delivered every time equipment is touched by any technician on mission critical job sites <p> <p> We are looking for our front line warrior to join our team as an <strong> L1 Support Engineer <strong> As our L1 Support Engineer you will be the first point of contact with our customers when they experience issues with our software their logins or other customer issues You will be challenged with triaging troubleshooting and resolving all incoming support issues aligned with our Service Level Agreements SLAs with our customers <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Proactive team member with a great attitude <p> <li> <li> <p> Resolve software and technical questions for customers efficiently and effectively <p> <li> <li> <p> Own customer technical support issues from beginning to end including regular and clear communication to customer throughout each step in the resolution process <p> <li> <li> <p> Manage customer expectations by meeting all response time and communication as defined by individual customer service level agreements <p> <li> <li> <p> Reproduce confirm document and escalate issues to L2 Support team and Engineering appropriately <p> <li> <li> <p> Become a product functionality expert eg XOi Vision Live SightCall Streem and provide expertise to customers and key cross functional teams eg Customer Success <p> <li> <li> <p> Critically assess all call requests and needs of customers identify and document important trends issues and training opportunities to be be regularly added to our products knowledgebase to ensure information is available to our customers and internal resources <p> <li> <li> <p> Operate with sensitivity around XOi processes policies and procedures as well as maintain and protect confidentiality around all aspects of our customers <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> You have the ability to empathize with customers and can convey confidence that you can resolve their issue <p> <li> <li> <p> Basic understanding or keen interest to learn of mobile devices and apps including Android and iOS versions settings and varying functionality of devices in use including but not limited to understanding of the App Store and Google Play Store mobile camera use and settings and file types <p> <li> <li> <p> Excellent organizational skills and being mindful of time KPIs SLAs and individual and departmental goals and objectives in serving our customers <p> <li> <li> <p> Natural problem solver and love finding solutions to complicated issues <p> <li> <li> <p> Active and engaged listener with an ability to effectively and articulately communicate through verbal and written communication <p> <li> <li> <p> You have an understanding of andor an appreciation for the skilled trades and being a part of making their lives easier <p> <li> <li> <p> Comfortable working in a dynamic environment where needs and issues are constantly changing <p> <li> <ul> <p> <p> <p> <strong> Bonus Skills <strong> <p> <ul> <li> <p> Previous technical support or customer service experience <p> <li> <li> <p> Previous experience with Zendesk Atlassian andor other support tools <p> <li> <li> <p> Previous experience with technical writing or Help Desk documentation <p> <li> <li> <p> Familiarity with HVAC plumbing and electrical terminology <p> <li> <ul> <p> <p> <p> <strong> You are someone who <strong> <p> <ul> <li> <p> Regularly puts yourself in customers shoes and take the right action to support the needs of our customer to solve the right problem at the right time <p> <li> <li> <p> Is passionate about providing an exceptional customer experience and regularly identify and communicate opportunities for improvement <p> <li> <li> <p> Views your profession as your craft and continuously pursues excellence in your work <p> <li> <li> <p> Thrives in a fastpaced highgrowth company <p> <li> <li> <p> Loves to win but never allows success to breed complacency or diminish your desire to learn grow and improve <p> <li> <li> <p> Thinks critically about our business and customers is not afraid to speak up when you observe a weakness threat or opportunity and takes action to the best of your capacity and ability <p> <li> <li> <p> Does the right thingeven when its hard and especially when time and money are on the line <p> <li> <ul> <p> <p> <p> <strong> XOi Technologies is an Equal Opportunity Employer <strong> <p> <p> At XOi we value individuality and the unique qualities we all bring to an organization We believe we all bring experiences that have an incredible impact on our product and the experience our customers gain from using our products We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy including childbirth or other related medical condition genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws <p><p>