Jobs at Braze
10,358 open positions
Technical Account Manager
Company: Braze
Location: New York City, NY
Posted Sep 15, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals. You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsellsFacilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture. Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycleEmpower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and educationAdopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team. WHO YOU ARE3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or ProgrammingYou are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholdersYou are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems. You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOAs a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. Please note that this is not a requirement for the role but something that we welcome in our team.For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $110,000/year with an expected On Target Earnings (OTE) between $100,000 and $130,000/year (including bonus or commission). We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you.
Account Executive (S1), Scale
Company: Braze
Location: Chicago, IL
Posted Sep 08, 2023
Braze is a global company that values approachability, kindness, and passion. They seek employees who set high standards, work collaboratively, and maintain work-life harmony. The Account Executive role involves managing the full sales cycle, working closely with customers, and selling SaaS solutions. Braze offers competitive compensation, comprehensive benefits, and a collaborative culture. They are recognized as a Great Place to Work in multiple countries.
Senior Integrated Campaign Manager
Company: Braze
Location: Remote
Posted Sep 16, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.LI-REMOTEWHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. In this high visible and impactful role, you will be responsible for our overall campaign roadmap and execution of global multi-channel campaigns including anchor, brand, product, compete campaigns.Responsibilities:Own overall global integrated campaign strategy & framework to drive new business & upsell pipelineDrive the launch of all campaigns on a global basis by ensuring key metrics and goals of brand awareness, lead generation, and pipeline and target audiences Build strong partnership and alignment with teams across marketing org including content, events, PR, PMM, creative & brand, lifecycle, performance mktg. They will be your key partners as you build and execute global campaignsWork closely with regional marketing leads to incorporate regional nuances and collaborate with them for regional activationsCollaborate with sales, BDR, partner teams to build programs that resonate well with prospects and customersEstablish repeatable processes and communication loops to improve efficiency in launching campaigns globallyOwn key KPIs for tracking impact and ROI for awareness, lead generation, pipeline Measure, track, and clearly communicate performance of all programs while synthesizing key takeaways to drive future optimizations inclusive of sales feedback to understand message resonancy and lead quality Forecast the impact of global campaigns on marketing pipeline and funnel WHO YOU ARELeader: Drive towards the bigger picture goals of a campaign while effectively managing the parts of the whole Collaborator: Natural collaborator who knows how to motivate and work with othersAgile: Find ways to move things forward regardless of resources or roadblocksAbility to manage multiple projects simultaneously8+ years of experience in demand generation and campaigns in a SaaS businessProven track record of managing and executing strategic campaigns across multiple channels, involving many stakeholders, and defined KPIDeep knowledge of the B2B marketing demand funnel, programs, and metrics that drive revenue with experience reporting on metrics and driving optimizations Curiosity about new ways to improve our digital channels productivity, stakeholder engagement efficiency, business process improvement, and user experience ROIDemonstrated critical thinking and decision-making skills to promptly navigate obstacles, resolve issues, and effectively advocate for your team.Experience working in high-growth, high-velocity environmentsFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $110,000 and $145,000/year with an expected On Target Earnings (OTE) between $135,000 and $160,000/year (including bonus or commission). If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU'LL DOThe Marketing team at Braze is looking for a Senior Integrated Campaign Manager to build and execute our global integrated campaign strategy. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
Senior Product Marketing Manager, Data
Company: Braze
Location: Remote
Posted Sep 06, 2023
Braze is seeking an experienced Product Marketing Manager for Data to support the go-to-market strategy and narrative for their data-centric products. The ideal candidate should have 7+ years of experience, including 3+ years managing product marketing teams at high-growth B2B SaaS companies. They should be metrics-driven, have strong technical literacy, and be comfortable in a fast-paced environment. The role involves creating personas, conducting market research, delivering differentiated positioning, leading product launches, and monitoring business health. Braze offers competitive compensation, comprehensive benefits, and a collaborative culture.
Data Scientist
Company: Braze
Location: San Francisco, CA
Posted Sep 22, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), 5 on Fortune’s 2022 Best Workplaces for Millennials in the US, 10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), 19 on Fortune’s 2023 Best Workplaces in New York (Large), and were named as a Top Achiever on Great Place to Work UK’s 2023 Best Workplaces in Tech.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. From that space of possibilities, you will also help select and support specific solutions as they go from prototype to product.As a Data Scientist, you will:Collaborate with Product Managers and Engineers to build innovative ways to leverage data and automate decision-making for our customersExplore and analyze the billions of daily data points that Braze’s customers generate in search of predictive, valuable, actionable signalsBuild, analyze, and iterate on models that are best suited for the job, whether that’s supervised or unsupervised learning, neural networks, or simple regressionsWHO YOU ARE3+ years of experience in the software engineering industry3+ years of experience working with cloud or distributed systemsPh.D. in Computer Science, Applied Mathematics, or significant experience developing and deploying machine learning systemsExtensive experience prototyping, refining, and deploying predictive models and machine learning & AI neural networksExperience working with Data Stores and frameworks such as TensorFlow and PyTorchFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $131,750 and $178,500/year with an expected On Target Earnings (OTE) between $155,000 and $210,000/year (including bonus or commission). The Braze Intelligence team’s mission is to automate and optimize our customers’ growth and retention programs through ML-assisted decision-making and prediction. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOBraze is seeking a Data Scientist to join our Intelligence team. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you.
Data Scientist
Company: Braze
Location: New York City, NY
Posted Sep 22, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. From that space of possibilities, you will also help select and support specific solutions as they go from prototype to product.As a Data Scientist, you will:Collaborate with Product Managers and Engineers to build innovative ways to leverage data and automate decision-making for our customersExplore and analyze the billions of daily data points that Braze’s customers generate in search of predictive, valuable, actionable signalsBuild, analyze, and iterate on models that are best suited for the job, whether that’s supervised or unsupervised learning, neural networks, or simple regressionsWHO YOU ARE3+ years of experience in the software engineering industry3+ years of experience working with cloud or distributed systemsPh.D. in Computer Science, Applied Mathematics, or significant experience developing and deploying machine learning systemsExtensive experience prototyping, refining, and deploying predictive models and machine learning & AI neural networksExperience working with Data Stores and frameworks such as TensorFlow and PyTorchFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $131,750 and $178,500/year with an expected On Target Earnings (OTE) between $155,000 and $210,000/year (including bonus or commission). The Braze Intelligence team’s mission is to automate and optimize our customers’ growth and retention programs through ML-assisted decision-making and prediction. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOBraze is seeking a Data Scientist to join our Intelligence team. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you.
Account Executive (S1), Scale
Company: Braze
Location: San Francisco, CA
Posted Sep 22, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), 5 on Fortune’s 2022 Best Workplaces for Millennials in the US, 10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), 19 on Fortune’s 2023 Best Workplaces in New York (Large), and were named as a Top Achiever on Great Place to Work UK’s 2023 Best Workplaces in Tech.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. You’re comfortable learning new things (tech, process, people) and navigating high-change environments.Bonus if you’ve sold to Growth/Marketing teams, or have a background in analytics, CRM, marketing automation, data storage/agility or content marketing solutions (but not required).For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $80,000 and $90,000/year with an expected On Target Earnings (OTE) between $161,500 and $180,000/year (including bonus or commission). Among many stakeholders, you identify and influence key people.Being a fast-growth company, things here change pretty fast. You’re on top of many moving parts. Your customers describe your selling as consultative and human. You’re a natural story-teller and an attentive listener. You demonstrate the mechanics of a value-first conversation including the steps necessary to get there: strong and ongoing discovery, a solid understanding of the business pain, what outcomes they are hoping to achieve and how Braze is best positioned to provide differentiated value. You’re analytical and data-driven. You harbor a desire to understand and make sense of complex systems and concepts.You know how to help buyers navigate large SaaS investments, including how to mobilize distributed, global organizations and accelerate cycles. Additionally, you will have the opportunity to work side-by-side with several Braze customers, operating as a trusted advisor as they look to Braze to grow and scale their business. THE TEAMJoin a scaling, diverse, and tight knit team that’s working directly with Marketing, Product, and Technical executives and their teams to help them forge human connections between consumers and the brands they love.
Associate Support Representative
Company: Braze
Location: Chicago, IL
Posted Sep 13, 2023
Braze is a company that values its employees, offering a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth. The company is looking for an Associate Support Representative to join its Global Technical Support Team, which provides technical support to customers.
People Solutions Coordinator
Company: Braze
Location: San Francisco, CA
Posted Sep 16, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. The People Solutions Coordinator will provide valuable support across various People functions, ensuring accuracy and integrity from compliance to our processes, and serve as a key point of contact for employee operational questions and/or concerns. This role will report to the Senior Manager, People Solutions, and sits within the People Operations function, but will also have the opportunity to work closely with the Talent Acquisition, People Relations, and Learning & Development functions.As the People Operations Coordinator, you will:Support with compliance among various local, state, and federal requirementsComplete Form I-9 and other work authorization documents for US and Canada employeesAssist team members with employee immigration casesAssist with annual internal audits and external surveysComplete pre-employment tasks for US new hires, including background checksReviews all new hire data and ensures the integrity of all data entered. Support the onboarding process of new hires, including regional day-one new hire onboarding sessionsAssist with employee inquiries timely and/or direct them to the right teams and resources based on their needsRespond to employee inquiries through our ticketing system in a timely manner to meet SLAs and/or direct them to the right teams and resources based on their needsCollaborate with team members to optimize and implement process improvementsAssist the People team with various ad-hoc projects and day-to-day tasksMaintain procedure documentation on team processes Contribute as an ambassador for our culture; help manage projects that increase engagement, motivation, development, and retentionWHO YOU AREYou’re a motivated, detail-oriented, and data-driven person who is excited to join a fast-paced and scaling company! Specifically, you have:1-2 years of prior experience in an HR roleExtremely strong and consistent attention to detail and accuracy, completeness, and thoroughness of workExcellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously Strong service orientation to internal and/or external customersReceptive to feedbackProfessional maturity and discretion when dealing with sensitive dataRobust multitasking skills Strong verbal and written communication skillsAbility to work cross-functionally with all different types of personalitiesFlexibility and creativity to improve current processes as the business scalesSelf-sufficient with the ability to manage own workload and prioritiesEager to learn and grow with our People team Prior experience working with an HRIS, such as Workday (a plus)For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $60,750 and $70,875/year with an expected On Target Earnings (OTE) between $67,500 and $78,750/year (including bonus or commission). If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOAs a part of the Braze People team, the People Solutions team plays a pivotal role in supporting the overall employee experience and optimizing processes to align with business needs. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you.
Technical Account Manager
Company: Braze
Location: Austin, TX
Posted Sep 15, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals. You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsellsFacilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture. Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycleEmpower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and educationAdopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team. WHO YOU ARE3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or ProgrammingYou are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholdersYou are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems. You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOAs a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. Please note that this is not a requirement for the role but something that we welcome in our team.For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $110,000/year with an expected On Target Earnings (OTE) between $100,000 and $130,000/year (including bonus or commission). We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you.
Lead Salesforce Architect
Company: Braze
Location: New York City, NY
Posted Sep 07, 2023
Braze is a member of the Salesforce team, offering a positive work environment with high standards, teamwork, and work-life harmony. The company is seeking a Lead Salesforce Architect with 6+ years of experience in Salesforce development and implementation, strong technical skills, and the ability to lead and mentor Salesforce Admin teams. The role involves designing scalable architectures, providing technical leadership, and staying updated with Salesforce trends. Braze offers competitive compensation, comprehensive benefits, and a collaborative culture.
Senior Integrated Campaign Manager
Company: Braze
Location: San Francisco, CA
Posted Sep 16, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. In this high visible and impactful role, you will be responsible for our overall campaign roadmap and execution of global multi-channel campaigns including anchor, brand, product, compete campaigns.Responsibilities:Own overall global integrated campaign strategy & framework to drive new business & upsell pipelineDrive the launch of all campaigns on a global basis by ensuring key metrics and goals of brand awareness, lead generation, and pipeline and target audiences Build strong partnership and alignment with teams across marketing org including content, events, PR, PMM, creative & brand, lifecycle, performance mktg. They will be your key partners as you build and execute global campaignsWork closely with regional marketing leads to incorporate regional nuances and collaborate with them for regional activationsCollaborate with sales, BDR, partner teams to build programs that resonate well with prospects and customersEstablish repeatable processes and communication loops to improve efficiency in launching campaigns globallyOwn key KPIs for tracking impact and ROI for awareness, lead generation, pipeline Measure, track, and clearly communicate performance of all programs while synthesizing key takeaways to drive future optimizations inclusive of sales feedback to understand message resonancy and lead quality Forecast the impact of global campaigns on marketing pipeline and funnel WHO YOU ARELeader: Drive towards the bigger picture goals of a campaign while effectively managing the parts of the whole Collaborator: Natural collaborator who knows how to motivate and work with othersAgile: Find ways to move things forward regardless of resources or roadblocksAbility to manage multiple projects simultaneously8+ years of experience in demand generation and campaigns in a SaaS businessProven track record of managing and executing strategic campaigns across multiple channels, involving many stakeholders, and defined KPIDeep knowledge of the B2B marketing demand funnel, programs, and metrics that drive revenue with experience reporting on metrics and driving optimizations Curiosity about new ways to improve our digital channels productivity, stakeholder engagement efficiency, business process improvement, and user experience ROIDemonstrated critical thinking and decision-making skills to promptly navigate obstacles, resolve issues, and effectively advocate for your team.Experience working in high-growth, high-velocity environmentsFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $110,000 and $145,000/year with an expected On Target Earnings (OTE) between $135,000 and $160,000/year (including bonus or commission). If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU'LL DOThe Marketing team at Braze is looking for a Senior Integrated Campaign Manager to build and execute our global integrated campaign strategy. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.