Jobs at Brilliant Earth
29,804 open positions
Solutions Architect
Company: Brilliant
Location: Remote
Posted Dec 02, 2023
Prior experience in writing technical documentation. Hands-on experience with automation tools, especially Tray.io or Zapier. Strong analytical and problem-solving skills. Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Collaboration: Work closely with cross-functional teams, including Sales, Customer Success, and Product Development, to ensure alignment on client requirements and successful solution deployment. Document best practices, troubleshooting guides, and any customizations made during the implementation process. Troubleshoot and resolve any technical issues that may arise during the implementation process. Qualifications: 1 + years experience in software development with proficiency in languages such as Javascript or Ruby. Technical Documentation: Create comprehensive and clear technical documentation for implemented solutions, ensuring easy understanding for both technical and non-technical stakeholders. Provide technical support to internal teams during the pre-sales and post-sales phases.
Creative Project Specialist
Company: Brilliant
Location: Remote
Posted Nov 06, 2023
You will support our clients gifting initiatives through impactful branded merchandise, creative packaging and thoughtful collateral. remotelife: You love the freedom remote work brings, and you know that with great freedom comes great responsibility. You're ready for both. Ideal candidates are curious learners, proactive communicators with a yearning to deliver excellent client service. This can be either an entry-level role, or a great role for someone making a career change.We value creativity, hustle and grit. About you: 1 + years of full-time experience in marketing, account management, project management, or project coordination People-person with lots of empathy Ability to learn quickly and be nimble in a fast-paced environment Highly collaborative and team-oriented Strong customer service mentality + positive attitude Detail oriented and organized Proactive and able to manage competing priorities Excellent written and verbal communication skills Good eye for design Tech savvy Eager to learn and grow Creative problem-solver And finally: You have an innate curiosity and passion for intentional gifting. In addition, you are deadline-driven and enjoy delving into the nitty-gritty details as well as a lover of process and organization. This role is an unique entry point into our company and can lead to a variety of career paths within Brilliant, within the Client Services team, and in other areas of our rapidly growing, profitable company. You have a flair for the creative and a passion for retail trends. You will be exposed to product selection and customization, lookbook curation, shopping and retail trends as well as the entire project life cycle involving order entry, vendor relations, production design, technology implementation, and fulfillment.
Product Support Specialist
Company: Brilliant
Location: Remote
Posted Mar 12, 2024
<p>Brilliant is seeking an experienced Product Support Specialist to join our rapidlygrowing profitable bootstrapped company Brilliant delivers the best corporate gifting experiences in the world through bestinclass white glove service product expertise inhouse fulfillment capabilities and a leading proprietary technology platform<p> <p>If you are passionate about analyzing and solving problems and delivering delightful user experiences through software you may be a great candidate You are able to learn software systems quickly with support from seasoned team members to guide you along the way You have experience managing software set ups alongside manual service workarounds and potential solutions to bring to the Product team Were looking for someone who is comfortable being both client facing when needed and collaborating with internal technical teams to solve problems and create solutions An ideal candidate can balance long term projects against fighting fires as they pop up You dont need to code but you do need to be comfortable with basics like HTML CSS API documentation etc If youre the goto person in your current job for random software questions or the person your family texts when they need tech support this might be a great role for you This is a new role at a high growth company with the opportunity to improve processes and make your mark as we grow <br ><p> <p><strong>RESPONSIBILITIES<strong><p> <ul><li><strong>Supporting Software Success for Clients <strong>Working with clients and client facing team members to collect requirements and define technical success for client launches of our core tools Preferred Gift Campaigns Storefronts and Automations amp Integrations Our clientfacing teams own the success of client relationships and projects Youll own the technical success of the software to support these projects and relationships <li> <li><strong>Internal System Set Up and Management <strong>Managing the set up of our internal systems for individual clients and their projects with support from client facing team members Testing set up before go live and troubleshooting and adjusting settings as needed throughout the client life cycle<li> <li><strong>Implementation Project Management Support <strong>Help coordinate technical resources including your own to ensure a successful and on time client project launch<li> <li><strong>Escalated Software Support <strong>Handling more complex customer support questions taking the first pass at troubleshooting technical issues and escalating complex cases to relevant technical teams and following through to resolution Ability to balance urgent fires that must be put out with ongoing projects and to know when to let certain fires burn <li> <li><strong>External and Internal Documentation and Training Support <strong>Work with the product management team to understand new releases and help aid in training and documentation to help support internal adoption and understanding of new features and fixes Help guide clients through adoption and implementation of their software <li> <li><strong>Share Feedback and Insights <strong>You can find patterns and user experience pitfalls and escalate those to the product team for consideration for future roadmap prioritization Provide feedback on early concepts and solutions based on your experience with the software and its users <li> <ul><p><strong>REQUIREMENTS<strong><p> <ul><li>Bachelors degree<li> <li>2+ years of experience in technical customer support implementation support product specialist support business analyst or similar role <li> <li>Strong problemsolving skills and the ability to think analytically while working in a fastpaced environment<li> <li>Excellent communication skills both verbal and written with the ability to explain complex issues in simple terms<li> <li>A customerfirst mindset with a passion for delivering exceptional service<li> <li>Technical proficiency with software applications and the ability to learn new systems quickly<li> <li>Experience with CRM software and support ticketing systems<li> <li>Basic proficiency with HTML and CSS preferredYou dont need to code you just need a good understanding of the basics to troubleshoot and adjust templates small code snippets as needed <li> <li>Basic understanding of APIs integrations and automations You should be able to read API documentations and understand how they can be configured to allow for basic troubleshooting and FAQ support<li> <ul><p>The compensation package includes a competitive base salary equity and benefits Brilliant has been a fullyremote company since inception and works with team members in all North American time zones<p>
Product Manager
Company: Brilliant Corners
Location: Los Angeles, CA
Posted Mar 10, 2024
<p><strong>Location <strong>Open to applicants in any Brilliant Corners region Los Angeles San Diego SF Bay Areas The role will require occasional visits to Brilliant Corners offices minimum of once per month Applicants must be California residents <p> <p><strong>Compensation<strong> $8500000 $9500000 per year exempt <p> <p><strong>ORGANIZATION OVERVIEW <strong> <p> <p>Founded in 2004 Brilliant Corners provides innovative housing and housingrelated services to those transitioning from or at risk of homelessness or institutionalization We develop own and manage multifamily supportive housing and licensed residential care homes Additionally we implement a broad array of scatteredsite oneonone supportive housing and clinical case management programs through partnerships with developmental services homeless services veteran services and health care sectors <p> <p>In short we do good work <p> <p>We have offices statewide with a staff of passionate people While we are growing rapidly we are also selective Were seeking inspired talented people who want to be effecting profound change and who have fun doing it <p> <p><strong>POSITION SUMMARY <strong> <p> <p>The Data and Tech Product Manager is responsible for overseeing the development enhancement execution and maintenance of various product lines in Salesforce and other software utilized at Brilliant Corners They will be responsible for identifying and understanding user needs outlining product enhancements creating product roadmaps and prioritizing buildouts The Product Manager will lead product teams Salesforce Administrators Project Managers and others to implement enhancements and new tools To be successful in this position candidates will bring excellent people skills a dedication to improving user experience and longterm planning and road mapping experience Preferred candidates will be creative and driven with the ability to bring ideas to life <p> <p><strong>RESPONSIBILITIES <strong> <p> <ul><li>Lead Product Teams through all phases of product identification development enhancement maintenance and assessment <li> <li>Generate product ideas and details such as user stories mockups and project scopes by collecting and analyzing information about enduser and business needs and goals <li> <li>Analyze trends user data and business metrics to inform product decisions <li> <li>Develop product roadmaps for various product lines to align with and support program directives reporting requirements and strategic goals <li> <li>Create and maintain clear product management tools documentation and protocols <li> <li>Collaborate with stakeholders to build buyin and commitment of resources for product initiatives <li> <li>Collaborate closely with Training and Support to ensure success in product QA and launch <li> <li>Consistently and comprehensively communicate with product team about product roadmap project scopes and overall product vision and goals <li> <li>Coordinate with other Product Managers and Data and Tech leadership to align product roadmaps and manage product overlap <li> <li>Proactively evaluate manage and escalate risks throughout the product lifecycle <li> <li>Facilitate meetings or working groups as needed including but not limited to scoping meetings focus groups kickoff meetings and milestone meetings <li> <li>Other duties as assigned <li> <ul><p><strong>Requirements<strong> <p> <p><strong>KNOWLEDGE SKILLS AND ABILITIES<strong> <p> <p>Required <p> <ul><li>Demonstrated skills and experience in product lifecycle management from conception to launch enhancement and retirement <li> <li>Experience leading and managing diverse crossfunctional teams and driving them toward common goals <li> <li>A history of innovative and strategic product management thinking that showcases the ability to develop and execute creative solutions to complex challenges <li> <li>Familiarity with cloudbased project management software tools <li> <li>Experience in designing products focused on enhancing user experience and satisfaction <li> <li>Excellent people skills specifically a capacity for collaboration and interpersonal relationships <li> <li>Proven skills in managing negotiating and influencing internal and external stakeholders including senior leadership <li> <li>Expert problem solving prioritization and decisionmaking capabilities <li> <li>Skilled juggler with the ability to manage and meet multiple competing deadlines <li> <li>Clear and effective communicator able to articulate complex product strategies to various audiences Presentation experience preferred <li> <ul><p>Strongly Preferred <p> <ul><li>Certified Product Manager or equal years of Product Management experience <li> <li>Technical knowledge of Salesforce and integrations with thirdparty platforms <li> <li>Familiarity with Agile and Scrum methodologies with a preference for certified Scrum Masters or similar qualifications <li> <li>Nonprofit housing services experience <li> <ul><p><strong>MINDSETS <strong> <p> <p><strong>Youre a system thinker who puts people at the center <strong>You see opportunities for improvement wherever you look and know how to get buyin from others to make it real You know how to take things to scale without feeling bureaucratic Youre all about the enduser experience being awesome <p> <p><strong>Youre a hungry learner<strong> You enjoy constantly taking in new information and are committed to continuous learning about the world and the work around you <p> <p>Y<strong>ou thrive in an entrepreneurial environment<strong> Youre resourceful and at ease with ambiguity and rapid change You possess a positive cando attitude and use innovative thinking to identify creative solutions that turn complex challenges into opportunities You can handle many important responsibilities at once and youre rigorous about prioritization <p> <p><strong>Core Competencies<strong> <p> <p><strong>Total Work Systems<strong> Is dedicated to providing organization or enterprisewide common systems for designing and measuring work processes seeks to reduce variances in organization processes delivers the highestquality products and services which meet the needs and requirements of internal and external customers is committed to continuous improvement through empowerment and management by data leverages technology to positively impact quality is willing to reengineer processes from scratch is open to suggestions and experimentation creates a learning environment leading to the most efficient and effective work processes process doesnt do things just because thats how weve always done them unless that is in fact the best approach <p> <p><strong>Technical Learning<strong> Picks up on technical things quickly can learn new skills and knowledge is good at learning new industry company product or technical knowledgelike Internet technology does well in technical courses and seminars <p> <p><strong>Problem Solving<strong> Uses rigorous logic and methods to solve difficult problems with effective solutions probes all fruitful sources for answers can see hidden problems is excellent at honest analysis looks beyond the obvious and doesnt stop at the first answer <p> <p><strong>Organizational Agility <strong>Knowledgeable about how organizations work knows how to get things done both through formal channels and the informal network understands the origin and reasoning behind key policies practices and procedures understands the cultures of organizations <p> <p><strong>Dealing with Ambiguity<strong>Can effectively cope with change can shift gears comfortably can decide and act without having the total picture isnt upset when things are up in the air doesnt have to finish things before moving on can comfortably handle risk and uncertainty <p> <p><strong>Customer Focus<strong> Is dedicated to meeting the expectations and requirements of internal and external stakeholders gets firsthand client information and uses it for improvements in products and services acts with clients in mind establishes and maintains effective relationships with all stakeholders and gains their trust and respect <p> <p><strong>Organizational Values <strong> <p> <p><strong>Humanity<strong> Putting people first We are committed to meeting people where theyre at honoring their dignity diversity and experience <p> <p><strong>Community <strong>Building a better future Sustainable housing solutions are fostered through partnership collaboration and human connection <p> <p><strong>Ingenuity<strong> Innovating for transformation Systemschange requires relentless determination thinking outside the box and challenging the status quo <p> <p>Brilliant Corners does not discriminate on the basis of race color religion creed gender gender expression age national origin ancestry disability marital status sexual orientation or military status in any of its activities or operations These activities include but are not limited to hiring and firing of staff selection of volunteers and vendors and provision of services We are committed to providing an inclusive and welcoming environment for all members of our staff clients volunteers subcontractors vendors and clients <p> <p><strong>Benefits<strong> <p> <p>Why work for Brilliant Corners <p> <p>Financial amp Retirement <p> <ul><li>Competitive Salary<li> <li>Retirement Plan with 5 match<li> <li>Employee Referral Bonus<li> <ul><p>Vacation amp Time off <p> <ul><li>Generous Vacation Policy<li> <li>Long List of Paid Holidays<li> <li>Paid Sick Time<li> <ul><p>Health Insurance <p> <ul><li>Medical Insurance 100 Covered<li> <li>DentalVisionDisability Insurance<li> <li>Flexible Spending Account<li> <ul><p>Professional Support <p> <ul><li>Job Training<li> <li>Professional Development<li> <li>Employee Assistance Program<li> <ul><p>Other Perks amp Discounts <p> <ul><li>Company Social Events<li> <li>Wellness Initiatives<li> <li>Gym Membership Discounts<li> <ul>
Product Development Operations Specialist
Company: Brilliant Earth
Location: Greater NYC Area
Posted Nov 30, 2023
Wellness Benefits. Employee Discounts. Continued Education. Pre-Tax Commuter Benefits. Giving Back and Volunteer Opportunities. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. 100% employer-paid. 401k match. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Disability and Life insurance.
Breaking Barriers Program Manager
Company: Brilliant Corners
Location: Los Angeles, CA
Posted Mar 07, 2024
Brilliant Corners, a non-profit organization founded in 2004, is seeking a Program Manager for its Breaking Barriers rapid rehousing program in Los Angeles County. The Program Manager will oversee the contract with Justice, Care and Opportunity Department (JCOD), manage the subcontract with employment services partner Chrysalis, and provide direct supervision to the case management staff. The role involves managing program budget, tracking expenditures, generating reports, facilitating meetings, and ensuring program quality. The ideal candidate should have a Master's Degree in Social Work or related clinical field, at least 2 years of supervisory experience, and at least 4 years of experience providing direct mental health and/or intensive case management services to vulnerable populations. Brilliant Corners offers competitive salary, retirement plan with 5% match, employee referral bonus, generous vacation policy, health insurance, and professional development opportunities.
Customer Experience Receptionist
Company: Brilliant Earth
Location: Boston, MA
Posted Dec 24, 2023
The Customer Experience Receptionist role at Brilliant Earth involves greeting customers, assisting with appointments, maintaining showroom cleanliness, and multi-tasking. The ideal candidate should have a passion for customer service, attention to detail, clear communication, and teamwork skills. Brilliant Earth offers excellent training, career growth opportunities, competitive compensation, and a robust benefits package.
Financial Operations Manager
Company: Brilliant Corners
Location: Los Angeles, CA
Posted Nov 22, 2023
Other Perks & Discounts Company Social Events Wellness Initiatives Gym Membership Discounts Parking Transit DACA fee renewal: Reimbursement up to $795 Additional benefits and resources to assist our BC people Brilliant Corners is committed to providing a diverse, equitable, and inclusive environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients, and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. Salary range for this position is $100,000 - 120,000 yearly salary, exempt. This position is being offered at $100,000 - 120,000 yearly, exempt DOE. Brilliant Corners has adopted (as of April 15, 2022) a Vaccination and Testing Policy in order to safely provide services to our contractors, clients, and vendors. Requirements Professional Experience 7 to 10 years experience of full budget cycle for non-profit or government entity 2 to 3 years full cycle non-profit fund accounting experience, a plus 2 to 3 years of systems implementations, a plus 2 to 3 years experience supervising accounting/finance staff Bachelor's Degree in Accounting/Finance preferred, but not required Thorough understanding of GAAP Experience and proficiency with Intacct, Mineral Tree, Adaptive Insights and Microsoft Office, or any large ERP system Excellent computer skills (MS Word, Excel, databases, etc. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. Paid Sick Time Floating Days Health Insurance 100% Employee Coverage of Medical, Dental, and Vision Life & Long-term Disability Insurance - 100% employer paid premium Flexible Spending Account Genomic Life, Cancer Guardian support program Professional Support Internal Training and Career Development Professional Development Employee Assistance Program 24/7 free Opportunity to grow in multiple ways! - We are proud that Brilliant Corners provides nearly 100% more holidays than most non-profits offer, including 10 federal holidays and up to 12.5 Brilliant Corners' special holidays. You're obsessed with organization. You thrive in an entrepreneurial environment.
Rent Subsidy Administrator
Company: Brilliant Corners
Location: Los Angeles, CA
Posted Feb 21, 2024
Brilliant Corners, a non-profit organization founded in 2004, is seeking a Rent Subsidy Administrator for its Flexible Housing Subsidy Pool (FHSP) program. The successful candidate will manage a monthly rent roll of over 3,000 units, process rent readjustments, client move-ins, ARVU payments, unit close outs, and rent increases. The role involves maintaining relationships with various teams, ensuring accurate rent payments, and communicating effectively with clients, vendors, and stakeholders. The organization is committed to providing quality affordable housing for homeless individuals and fostering sustainable housing solutions through partnership and collaboration.
Community Programs Predictive Data Analyst
Company: Brilliant Corners
Location: Los Angeles, CA
Posted Nov 22, 2023
Option II: Four (4) years of experience with responsibility for planning, designing, conducting, and evaluating research projects involving the application of techniques of machine learning, predictive analytics, data management, and/or hypothesis-driven data analysis to complex experimental designs leading to actionable findings and recommendations. Education/Experience Option I: A Bachelor's degree from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health that included 12 semester or 18 quarter units of coursework in data science, predictive analytics, quantitative research methods, or statistical analysis -AND- Two (2) years of experience in the application of techniques of machine learning, predictive analytics, data management, and hypothesis-driven data analysis to complex experimental designs leading to actionable findings and recommendations -OR- A Master's or Doctoral degree from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health. This contracted position will terminate 10/1/2025 Job Title: Community Programs Predictive Data Analyst Program Name: DHS Housing for Health Location: Los Angeles, CA Position Status: Full Time Non-Exempt Salaried Salary: $6994 - $7916/mo ($40.35 - $45.66 hourly) Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Hybrid Work In addition to other responsibilities, this position will have a supportive role in the tracking, reporting, quality assurance, and billing efforts for CalAIM, a Medi-Cal waiver program. Assists in coordinating with various functional teams to develop and implement products, services, tools, or business process changes resulting from the analysis. WORK ENVIRONMENT Hybrid. Currently 1 day per month required in-office (Downton Los Angeles), may eventually increase up to 1 day per week max. ESSENTIAL FUNCTIONS Reporting and Analysis Assists department stakeholders to define data needs and requirements to ensure data science projects meet business needs at the community, regional, divisional, departmental, or county-wide level Uses statistical programming languages and packages, computer scripting languages, and/or domain-specific languages to digest, manipulate, prepare, augment, evaluate, analyze, summarize, and visualize data Conducts end-to-end predictive data modeling projects that include basic exploratory data analysis, feature engineering, model selection, deployment of models into production environments, and visualization of findings Performs data management and manipulation, including the writing of data queries of departmental databases and data marts, data cleaning, and joining of multiple and disparate data sets Extracts and organizes data and applies quality-control techniques to ensure the accuracy and completeness of all data; researches source documents and coordinates with others to resolve missing or conflicting data and other anomalies Ensures regular reporting occurs within specified deadlines Regularly creates deliverables for special projects and assignments, such as ad-hoc department reporting and program analyses Creates documentation for the processes and procedures used for reporting and analyses Tool Development and Maintenance Collaborates with other department subject matter experts to understand, identify, and select available and relevant sources of data for use cases, including internal and external data sources Helps refine program management practices through the creation of new reporting and analytical tools Helps to design, build, and maintain analytical support tools to be used within the Department of Health Services, by housing and service providers, and by other external stakeholders Project Management: Collaborates with data administrators and other IT staff to develop data pipelines and ensure the availability of quality data Convenes and facilitates discussions with stakeholders to design and implement tools and reports Manages the design, development, implementation and maintenance of reports, dashboards and analysis tools Program and Provider Support Works with program staff to understand the implications of analyses and to ensure that findings are actionable and support data-driven program, policy, and operational decision- making. The program has grown to now provide a full continuum of services to clients, from street outreach to interim housing to permanent housing, with case management, benefits advocacy, and clinical services layered across all service categories. Otherwise Remote Work with a set schedule.
Customer Experience Receptionist, Part Time
Company: Brilliant Earth
Location: Boston, MA
Posted Dec 24, 2023
It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. Wellness Benefits. Employee Discounts. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. Continued Education. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Giving Back and Volunteer Opportunities. Pre-Tax Commuter Benefits. In addition, we offer: 401k match.
Email Marketing Manager
Company: Brilliant Earth
Location: Remote
Posted Mar 13, 2024
<p><strong>Email Marketing Manager Brilliant Earth <strong><p> <p><br ><strong>Position Overview <strong><p> <p>We are seeking a bright motivated Email Marketing Manager to join our Marketing department and drive Brilliant Earths joyful luxurious ecommerce consumer brand As the Email Marketing Manager you will own the email channel including creative development execution and analysis to drive short and long term KPIs <p> <p>The Email Marketing Manager will develop and execute innovative breakthrough and datadriven retention strategies to drive loyaltyretention sales growth and brand advocacy This person will have a customerfirst mindset with a deep understanding of the endtoend customer journey and will be responsible for understanding who our customer is what drives their behavior and how best to turn a customer into a passionate brand advocate <p> <p>This role will be responsible for developing and implementing strategies around communication and lifecycle marketing including welcome blast trigger and postpurchase followups to reengagement campaigns as well as cross channel retention strategies This will include creating strategies and execution in the following channels email SMS direct mail <p> <p>We are looking for a collaborative analytical and customercentric thinker who leads crossfunctional teams harnesses customer data insights and employs retention marketing techniques to craft tailored impactful strategies This is a handson role that will drive CRM strategy while also executing contributions to projects and teams with leadership and coaching responsibilities <p> <p><br ><strong>What youll do <strong><p> <ul><li>Retention Strategy and Email Marketing Develop and implement a comprehensive bestinclass retention strategy with a primary focus on email marketing campaigns leading triggered transactional engagement and performance initiatives <li> <li>Customer Lifecycle Management Create and manage customer journeys to maximize customer lifetime value from onboarding and postpurchase followups to reengagement campaigns as well as cross channel retention strategies <li> <li>Segmentation amp Personalization Drive new strategy for personalization within the jewelry category and manage segmentation of customer files to drive retargeting in digital channels <li> <li>Email Campaign Development Lead the planning execution and optimization of email marketing campaigns including segmentation increased personalization content creation and automation <li> <li>Innovation amp Testing Develop testing roadmap to experiment with different email elements such as subject lines content images calls to action timing automation and frequency through AB testing Stay updated on industry trends competitive strategies email marketing best practices and emerging technologies to drive innovation in customer retention strategies <li> <li>Customer Advocacy Architect customerfirst communications eg email trigger flows overlays SMS postpurchase etc based on insights and deep understanding of customer journeys <li> <li>Customer Insights Develop a deep understanding of our customer through data analysis and extracting insights on acquisition sources order patterns cohort behavior and churn Partner with the Analytics team to find actionable insights including surveys and focus groups Collect and analyze customer feedback identifying opportunities to enhance the overall customer experience through email marketing initiatives <li> <li>Data Analysis and Insights Utilize data analytics to track email campaign performance customer behavior and ROI making datadriven decisions for continuous improvement Define key metrics for retention success develop dashboards monitor and report regularly to leadership Monitor key email metrics like open rates clickthrough rates conversion rates and unsubscribe rates <li> <li>High Quality Outputs Establish QA processes analytics and performance monitoring practice to make data driven decisions <li> <li>Manage vendorpartner relationships to ensure accountability and strategic alignment This includes engaging in renegotiation and RFP process to ensure optimal partnership <li> <ul><p><br ><strong>Qualifications <strong><p> <ul><li>Proven experience 4+ years leading CRM customer analytics retention marketing marketing or customer strategy with an emphasis on email marketing strategy and execution <li> <li>Deep understanding of email marketing best practices ESPs and automation tools as well as familiar with CDP environment <li> <li>Datadriven decisionmaker with continuous desire to analyze and further improve performance <li> <li>Robust experience in concepting initiatives managing projects with little direction and driving measurable results <li> <li>Highly collaborative and comfortable working with crossfunctional partners and teams <li> <li>Excellent communication and interpersonal skills <li> <li>Ability to be autonomous and projectmanage effectively in a fastpaced environment <li> <li>A strategic thinker who approaches challenges with thoughtfulness drive and appropriate urgency who works well under pressure and thrives in adapting environments <li> <li>Passion for sustainability ethics and social responsibility and a commitment to the mission and values of Brilliant Earth <li> <li>Prior experience with directtoconsumer marketing and a bonus with a luxury retailer <li> <li>Experience working with customer loyalty programs a plus <li> <li>Bachelors degree in Marketing Business or a related field preferred <li> <ul>