Jobs at Carrot Fertility
126,837 open positions
Content Strategist
Company: Carrot Fertility
Location: Remote
Posted Aug 18, 2023
The text describes a job posting for a Content Strategist at Carrot Fertility, a leading global fertility care platform. The role involves serving as the subject matter expert on member-facing communication assets, managing revisions with content and design teams, leading member-facing content audits, managing content distribution, and launching and managing customer-specific landing pages. The team is a high-performing group dedicated to ensuring employees are aware of the Carrot benefit and how to get the most out of it. The starting base salary for this position will range from $100,000-$130,000.
Customer Success Manager
Company: Carrot Fertility
Location: Remote
Posted Aug 24, 2023
Carrot Fertility, a leading global fertility care platform, is hiring a Customer Success Manager for the small business segment. The role involves driving retention, increasing member engagement, and maintaining high customer satisfaction. The ideal candidate should have a Bachelor's degree, 3+ years of professional experience in Customer Success, Account Management, or Project Management, preferably in a high-growth start-up environment. Familiarity with Salesforce or other CRM is beneficial. Carrot offers a comprehensive Total Rewards package, including health and wellness benefits, retirement savings plans, and competitive compensation. The company has received numerous awards for its innovative work and is recognized for its commitment to diversity, equity, and inclusion.
Overnight Care Advocate
Company: Carrot Fertility
Location: Remote
Posted Aug 19, 2023
Carrot Fertility is a leading global fertility care platform offering comprehensive clinical programs for individuals and couples worldwide. They are seeking compassionate Care Advocates to provide accessible, inclusive, and high-quality fertility and family-forming care to all individuals. The role involves providing phone support to members, addressing their questions and concerns, and helping them navigate and achieve their family-forming goals. The team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health. Carrot offers a holistic Total Rewards package and a starting base salary of $72,000.
Content Strategist
Company: Carrot Fertility
Location: Remote
Posted Aug 18, 2023
Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. Why Carrot?Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com. This role will report to Carrot’s VP, Growth & Engagement.Minimum Qualifications: Bachelor's degree in marketing, communications, journalism, or a related field4-8 years experience as a content strategist, UX content strategist, content marketing and strategy or similar role at a high-growth company, preferably in the B2C or B2B2C space Minimum of 3 years of experience writing and producing a range of marketing communications assets, webinar script writing for a B2C audience a plusUX-mindset that thinks strategically and executes methodically with out-of-this-world attention to detail that continually raises the barExcellent project management and interpersonal skills, with a proven ability to juggle multiple projects and manage competing priorities and tight deadlinesExcellent written and verbal communication skillsProven ability for quick, creative thinking; the ability to generate innovative content ideas that drive measurable resultsAbility to work collaboratively, patiently, and effectively with cross-functional teams such as content marketing and design on content development and revisionsSome experience with content management systems (CMS) for publishing and updating landing pagesDesire to continually learn and advance skills in understanding what engages people and compels them to take actionCompensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. With Carrot, you can pursue your possible.The Role: We’re looking for a member-obsessed, curious, collaborative, and detail-oriented Content Strategist to join our team and serve as the subject matter expert on member-facing communication assets, working very closely with content marketing, product marketing, design, and product teams. As the subject-matter expert on member-facing communications, this person will manage revisions with content and design teams for consistency and efficiency, lead and own member-facing content audits to ensure all assets are up to date and adhere to new brand or product guidelines, manage content distribution and updates across internal platforms like Docsend, and launch and manage customer-specific landing pages.The Team: We are a team of high performers who are ready and excited to meet the next person to join our bright, caring, and passionate growth and engagement team dedicated to ensuring employees are aware of their Carrot benefit and what it offers, how to enroll, and how to get the most out of the benefit. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. Candidates should have stellar project management and organizational skills, a keen eye for detail, and a deep sense of creativity and curiosity that lead to successful ideation, planning, and managing the development of marketing and communication assets that drive meaningful engagement with members - compelling members to take action. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Overnight Care Advocate
Company: Carrot Fertility
Location: Remote
Posted Aug 19, 2023
Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.Why Carrot?Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. If not bilingual, previous use of a translation services in a call center Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. Learn more at carrotfertility.com. Additional support may include but is not limited to answering member emails, assisting in processing member claims, and reaching out to members via outbound phone calls.Minimum Qualifications: 1-3 years of experience working in a direct customer- or client-facing roleSuperior communication skills, both written and verbalAbility to empathetically support a diverse member population through all paths to parenthoodBachelor's Degree or equivalent work experiencePreferred Qualifications:Previous call center metrics and understanding of Call-Center KPIsExperience working at a fast-growing tech company or digital health companyExperience with Zendesk or similar CRM platformsPast experience in the family-forming space: fertility care, adoption, donor assisted reproduction,and/ or gestational carrier arrangementsBi-lingual in either Spanish or French Canadian preferred. At Carrot, we firmly believe in providing accessible, inclusive, and high-quality fertility and family-forming care to all individuals. By joining our call center team as a Care Advocate, you will contribute to Carrot's mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples.The Team: The Care Advocate team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health in addition to ongoing learning in the topics of adoption, fertility treatment, fertility preservation, donor assisted reproduction, gestational carrier arrangements, LGBTQ+ care and more.The Care Advoate team supports all legal paths to parenthood and works with members living in the US and 50+ countries (and growing) around the world. The Care Advocate team will be a new addition to the ongoing support that Carrot offers to its members. With your excellent communication skills and empathetic nature, you will effectively address their questions and concerns, ensuring they receive the guidance they need. Your primary role as a Care Advocate will be to assist Carrot’s members via inbound phone calls.
Assistant Regulatory Counsel
Company: Carrot Fertility
Location: Remote
Posted Aug 24, 2023
Carrot Fertility is a leading global fertility care platform seeking a talented attorney with employee benefits and compliance experience to work cross-functionally to advise on and manage regulatory and operational matters.
Account Executive, SMB
Company: Carrot Fertility
Location: Remote
Posted Aug 25, 2023
Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.Why Carrot?Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Learn more at carrotfertility.com. They work closely with sales enablement, consultant relations, solutions consultants and more to hit their revenue goals.Minimum Qualifications: Minimum 1-2 years experience in a closing sales roleA proven track record of achieving and exceeding sales targets consistentlyOutstanding communication (interpersonal and presentation) and closing skillsExperience with a CRM (Salesforce specifically)Ability to work in a fast-paced, team environmentIdeally, passionate about Carrot’s mission to achieve fertility care for allPreferred Qualifications:Experience selling employer health benefits into small - mid size enterprisesExperience prospecting, booking new meetings and building a pipelineAbility to navigate complicated benefits buying topics, such as cost savings and complianceExperience working with consulting firms who support employers evaluations of new benefitsCompensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. You will act as a partner to Carrot’s product team and the voice of the market to help inform product priorities, while learning Carrot’s unique value proposition and convincingly communicate Carrot’s strengths.The Team: The SMB Account Executive’s will report to the Senior SMB Sales Manager. You will become an expert on Carrot's product and conduct discovery calls, customized demos and presentations to prospective customers. In this role, you will sell Carrot fertility solutions to primarily fully insured employers. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. You will build a strong sales pipeline while also closing deals, exceeding quarterly and annual sales targets.
Senior Enrollment Marketing Manager
Company: Carrot Fertility
Location: Remote
Posted Aug 25, 2023
Carrot Fertility, a leading global fertility care platform, is seeking a Senior Enrollment Marketing Manager. The role involves leading multi-channel marketing campaigns to accelerate member enrollment, focusing on relationship building and data-driven optimization. The ideal candidate should have 5-7 years of marketing experience, preferably in benefits, and a proven track record in driving member acquisition. Carrot offers a competitive compensation package and is recognized for its innovative work in diversity, equity, and inclusion.
Member Success Operations Junior Analyst, Quality Assurance (French Speaking)
Company: Carrot Fertility
Location: Remote
Posted Aug 22, 2023
Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.Why Carrot?Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Learn more at carrotfertility.com. This position is an individual contributor reporting to the Member Success Operations Manager, Quality Control. You will perform a defined number of quality reviews for each member-facing staff and on a defined cadence, subject to business needs.Attend Quality Team Calibration sessions weekly to align on expectations with peers and Manager.Document and escalate recurring trends to your manager for further collaboration with the Member Success and Learning & Development teams.ollaborate with your manager to improve, update, and implement quality control plans for our member-facing staff.Manage and update our internal wiki with up-to-date documentation on our offerings,and processes.The Team: You will join our fast-growing Member Success Operations team at Carrot with the opportunity to work with a variety of teams across the organization.Minimum Qualifications: 1+ years of experience in customer or member supportExperience with Lessonly, Jira/Confluence, Jotform, and other quality assurance toolsExperience with Microsoft Office 365 Suite and/or Google AppsExperience working closely with quality assurance and support leadersPrior exposure to a high-growth work environment that requires adaptabilityFluency in French to support our French Canadian members.Preferred Qualifications:3+ years of experience in front-line support1+ years of training and/or quality assurance experience in a support environmentSelf-motivated, takes clear ownership and initiative and knows when to seek guidanceFlexible and able to change priorities quicklyThe capacity to perform regular quality assurance reviews while managing other priorities in parallelCompensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. Your role will be crucial to our team of Care Navigators, Care Advocates, and Claims Processors’ success, ensuring they provide an exceptional and consistent experience with our members. You should have a strong penchant for documenting and maintaining reference materials, performing quality reviews on front-facing support individuals, the ability and desire to learn and adapt to new operational tools quickly, and have cross-functional skills to work with other departments and leaders. Key responsibilities include:Perform daily and weekly quality reviews of Care Navigators and Claims Processors. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives.
Contracts Manager
Company: Carrot Fertility
Location: Remote
Posted Aug 18, 2023
Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. Learn more at carrotfertility.com. Why Carrot?Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. The right professional for this position thrives on working with multiple teams at once, coordinating and managing many documents, while remaining focused on Carrot’s priorities . The Team: The Contract Manager reports to Carrot’s Commercial Counsel and sits within a pod of other legal professionals, including other contracts managers, attorneys and legal ops professionals. Minimum Qualifications: Bachelor’s degreeYou understand that we have an existing CLM and are willing to learn and integrate with our existing processes to perform your jobYou masterfully use Microsoft Word (meaning you can draft, format, follow and utilize track changes, edit a TOC, tables, signature blocks, basic macro coding, and update Styles, as well as run redlines) Business knowledge: You know, generally, how business works, what are standard clauses in a commercial contract, how they work and for what purposes.Negotiation skills: You can negotiate internally within the business, and assist with negotiations externally with a counterparty to make reasonable changes. Attention to detail: An eye for detail to the point where you can see two spaces instead of one. You are responsible to ensure that the contract has the right number of digits from the contact phone number to the contract value. Communication skills: Collaboration in writing and/or verbal via Email, Slack, MS Word comments, Google Docs comments, Zoom, Teams, occasional in person and other means of modern day communication. Understanding of risk management/compliance: You need to know how to determine risk and oversee contracts so that they conform with regulations and obligations as required, and escalate to the right lawyer for concern issues that are beyond “by the book”.Collaboration skills: We have different personality types and you will likely work with some or most of them, both externally and internally, to create and revise contracts ,forms and playbooks since commercial contracting covers many different business functions.Love for improvement: Small companies have lots of room for improvement. With Carrot, you can pursue your possible.The Role: Carrot is seeking a Contract Manager to manage the process for Carrot’s commercial contracts, including master service agreements, amendments, renewals, service level agreements and more. You should have a love for process, improvement and playbooking because you will need to better automate your processes or streamline your methods to grow (for yourself and with the company) Preferred Qualifications:Experience working at a law firm or in-house legal teamProficient with MS Office and GSuiteFamiliarity with Ironclad, a contract management software toolProficient written and verbal communication skills - including reasonable and customary business etiquetteExcellent organizational skills and the ability to successfully handle multiple concurrent tasks/assignments simultaneously: attention to detail with emphasis on accuracyUse Slack as conversational toolCompensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. You will help the lawyers manage the non-legal issues arising from documents, compile documents from forms, improve upon forms, playbooks and processes and be a contracts resource to cross-functional partners.
Clinical Outcomes Associate
Company: Carrot Fertility
Location: Remote
Posted Aug 17, 2023
Carrot Fertility is a leading global fertility care platform that supports people of all ages, races, and backgrounds. They are searching for a Clinical Outcomes Team member to help them achieve their mission of helping people form the family they always wanted.
Contracts Manager
Company: Carrot Fertility
Location: Remote
Posted Aug 18, 2023
Carrot Fertility is seeking a Contract Manager to manage commercial contracts, including master service agreements, amendments, renewals, and more. The role involves working with multiple teams, managing many documents, and integrating with existing processes. The team includes other legal professionals, and the manager will need to understand business operations, negotiate internally and externally, and ensure contracts conform with regulations.