Jobs at Carta
18,052 open positions
Principal Product Designer
Company: Carta
Location: Seattle, WA
Posted Aug 08, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Our minimum cash compensation (salary + commission if applicable) range for this role is: $200 - $250k [New York, NY] $180k - $225k [Seattle, WA]$200 - $250k [San Francisco, CA & Santa Clara, CA] Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. You’ll have the opportunity to design for a range of customer and user archetypes including: company founders, employees vesting equity, investors, law firms, tax experts, and our Carta service and delivery colleagues.Additionally you will:Drive the overall strategic design direction for mission-critical areas of the businessDeeply understand user needs and drive alignment around solutions to core business problems by creating models, concept diagrams, workflow diagrams, and journey mapsDesign flows, sketches, prototypes, and drive implementation for your productsDesign experiences for web and mobile applicationsLead design reviews and mentor other designers and stakeholders to up-level their UI/UX design skillsContribute to building a strong human centered design cultureAbout YouThe ideal candidate is passionate about building intuitive solutions to complex problems that provide direct value to users and enjoys driving strategy, ideation, prioritization, problem solving, and product delivery. Our ideal candidate is savvy, curious, enjoys working cross-functionally, and can effectively communicate vision to leadership. In our search, we’re prioritizing: 10+ years of product design experienceA strong portfolio of case studies that demonstrate a successful track record of human-centered design solutions that address strategic business problemsDeep expertise in UI/UX craft; passion for visual design, interaction details, typography, and pixel perfect deliverablesExperience influencing cross-functional teams to adopt bold design solutionsExceptional communication and storytelling skills that allow you to convey the value of your design solutions.Ability to work in a dynamic environment — balancing rigor and scrappiness.High comfort level with ambiguity; openness to critique from other disciplines and curiosity to learn from a spectrum of perspectives.Passion for mentoring designers and teaching about design craft and qualityNice-to-have: experience with finance or the venture capital spaceSalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. If that sounds like you, we would love to talk to you. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. We are looking for someone who can inspire fellow designers and stakeholders, and lead with both user empathy and conviction.As a Principal Product Designer, you will play a crucial role throughout the organization— influencing the future of Carta products. Find out more here and here. The Principal Product Designer will be an individual contributor, rotating across our R&D organization to work on gnarly product and design challenges.
US SALT Lead
Company: Carta
Location: San Francisco, CA
Posted Aug 10, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.SalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. You’re a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Our minimum cash compensation (salary + commission if applicable) range for this role is: $149,600.00 - $176,000.00 in San Francisco, CA & New York, New YorkFinal offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Find out more here and here. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. You must be confident navigating your way around complex tax structures and documentation in relation to this.Organized and calm under pressure, you are able to manage competing demands on your time, whilst persevering to solve ambiguous problems.Passionate and knowledgeable about venture capital: you intimately understand the pressures facing our clients and are ready to roll up your sleeves in a post Series-A rocket-ship start-up.You’re interested in working on projects in a fast-paced environment with a supportive team and as an individualYou have experience leveraging technologies to automate processes and gain efficienciesYou have strong critical thinking, problem solving, and decision making skillsYou take pride in your ability to communicate effectively and are able to multitask to meet multiple deadlinesAt Carta, you’re not just an employee. legal, financial) as well as interacting with clients on administering their investment structures.High attention to detail: written and quantitative.
Senior Account Executive, Venture Capital
Company: Carta
Location: Seattle, WA
Posted Aug 09, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Carta's platform allows these clients to track and manage their portfolios while liaising with their investors.As a Venture Capital Account Executive, you’ll introduce top tier clients to our wide range of product offerings, including custodial services, portfolio management, reporting and analytics, investor management, investor portal, valuations, and data collection. Our customers are primarily venture capital firms as well as angel investors, family offices, funds of funds, and private equity firms. These Carta services include selling consultative access to our team of Carta fund administration accountants who support funds quarterly reporting needs. We offer tech-focused investor portals to both the fund GPs/Admins and also their investors/LPs.You will also work closely with new venture capital funds as they navigate the process of forming a new fund. That process involves advising them on best practices and referring them to additional vendors which may include fund formation lawyers and tax professionals.The Problems You’ll Solve Communicate the business impact of our product offerings to key decision makersDemonstrate ability to influence through persuasion, negotiation, and consensus-building to identify and sell new opportunitiesOwn sales cycles that are 12-18 monthsUnderstand customer needs and requirements and act as a trusted business advisorDrive revenue through strategic outbound prospectingOwn the entire sales lifecycle, from lead generation to closeDevelop a comprehensive sales strategy and sales plan that ensures consistent achievement of goals over the short and long-termAbout YouBachelor's degree in Business, Finance, Accounting, Economics, or related field10+ years of account executive experience; enterprise sales a plus Relevant sales experience, preferably in a SaaS or financial services organizationExperience managing a pipeline and closing large contractsProven ability to execute, especially negotiation and closingIntellectually curious, fast learnerArticulate, poised, and conciseFlexible and resilientCompetitive and driven to achieve goalsNice-to-HavesExperience in venture capital, private equity, institutional investing, or wealth management preferredSalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:$300,000 OTE - $312,500 OTE in New York City, NY$300,000 OTE - $312,500 OTE in San Francisco, CA$285,000 - $296,250 OTE in Seattle, WAFinal offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Find out more here and here. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S. and a Muse VIBE Award winner in the Vacation and Time Off category.For more information about our offices and culture, check out our Carta careers page.The Team You’ll Work WithWe're looking for talented Enterprise Account Executives to join our Venture Capital Upmarket team. Today Carta’s platform manages over two trillion dollars in equity for nearly two million people globally.
Implementations Project Manager
Company: Carta
Location: Salt Lake City, UT
Posted Aug 09, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Ideal candidates will have a strong passion for financial services, building customer relationships, project delivery, and analytical problem solving. You will also need to feel comfortable working with data, business systems, and developing training content for our customers. In this role, you will: Support new clients and their law firms in “on-boarding” them onto Carta – i.e., implementation of client’s capitalization table and securities on CartaManage complex datasets with high integrityMigrate Clients Data to Carta’s Onboarding Spreadsheet in Excel.Coordinate and manage inputs needed from both the clients and their law firmsMaintain the quality of clients’ data throughout the on-boarding processTrain clients on how to use Carta Software.Continuously look for ways to improve the efficiency and effectiveness of the on-boarding processPerform a Quality Control Check on the Clients Accounts.You will proactively manage your clients to dates, sending them live on time or early and improve your time to value month over monthGive your clients resources to appropriate teams post Go Live.Work closely with product, engineering and our internal implementations leaders to improve the on-boarding experience for our customersAbout You:You are proficient in Excel and have experience with CRMs (Preferably: Salesforce)You are eager to learn or have experience working with: Mixmax, Talkdesk, and GuruYou have strong project management skills-must be able to manage multiple projects (40+) at a time, while providing timely follow up to clientsYou are familiar or will become familiar with Private Equity and CapitalizationYou are flexible, adaptive, and resilientYou have great people skills and a high degree of empathyYou have great communication skillsYou are highly organized and can manage a group of C-Suite ClientsYou have the ability to work cross-functionally with teams You have the ability to deal with uncertainties and ambiguous situationsYou have the ability to maintain confidentiality as required by customersYou are ambitious, proactive, a self-starter, helpful and resourcefulYou possess a helpful and professional attitude and can exhibit diplomacy, tact, and poise under pressure when working through customer issues*Knowledge of finance and accounting is a plus*Experience working at a high-growth software company is a plusWe are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Find out more here and here. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. Successful Implementations Managers embrace change and constantly seek ways to better their process and their team.Our Delivery team members have grown to become some of the strongest contributors in our company due to their thorough understanding of our software, customers, and the business value we deliver. You will directly interact with clients, managing their implementation projects from post-sale data collection to sending out securities to stakeholders. As the first service provider post-sale, you will establish strong customer relationships and inspire long-term loyalty by guiding them through the implementation process.
Sales Development Representative
Company: Carta
Location: San Francisco, CA
Posted Aug 15, 2023
Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. The company has been included on the Forbes World's Best Cloud Companies, Fast Company's Most Innovative list, and Inc.'s Fastest-Growing Private Companies. They are trusted by over 30,000 companies and over half a million employees in nearly 150 countries. Carta's liquidity solutions have returned $13B to shareholders in secondary transactions. The company has over two trillion dollars in equity managed for nearly two million people globally. They have been recognized as a 2023 Built In Best Place to Work in the U.S. and a Muse VIBE Award winner in the Vacation and Time Off category.
Global Director, Microsoft Azure Partnership
Company: Kin + Carta
Location: Remote
Posted Aug 15, 2023
As a Certified B Corp, we are committed to Inclusion, Diversity, Equity and Awareness, and our triple bottom line focus of people, the planet and profit. If you need accommodations at any point in the application or interview process, please let us know. We build digital solutions that connect people, data and technology for some of the world’s most influential companies. You never let things fall through the cracks. You can bridge the big picture with the intricacies of execution. You can hold an executive conversation with confidence. You have a passion for exploring, “What’s next?” and are highly motivated, productive and organized. You have the ability to build trust and rapport with stakeholders and connect the dots for the right support and craft a story to win. Role responsibilities Define and lead Kin + Carta’s go-to-market strategy for Azure Cloud across the US and EuropeDirectly manage and support a team of 3-4 Azure territory partner managers, including training, coaching, and fostering career development Provide direction to Azure partner architects, partner marketing, and business development leadsReport on pipeline & revenue attainment and strategic updates to Kin + Carta executive leadership in both the US and UKGrow, maintain, and navigate relationships with Microsoft Cloud stakeholdersSupport partner managers as they work with Kin + Carta sales reps to qualify and drive sales opportunities that come through the partner channel and/or require partner supportWork with Kin + Carta’s service line leaders across Data & AI, Cloud Modernization, and Commerce to create Azure offerings, go-to-market motions, and corresponding collateralWork with Kin + Carta’s partner marketing team to inform the Azure marketing strategySet goals around Azure partnership requirements, including certifications, specializations, and consumption targetsAttend partner conferences and events to build relationships and generate new business opportunitiesQualifications5+ years experience leading a Global GTM partnership channel experience in a consulting, SaaS, or cloud organization Demonstrated success selling in the Microsoft Azure eco-systemExperience and understanding of enterprise sales processesExperience managing and leading a Global teamRelationship builder with strong communication skills who possesses the ability to manage multiple internal & external stakeholders simultaneouslyHigh emotional intelligenceThrive in fast-paced environmentsMust be able to travel, globally, up to 25%About Kin + CartaKin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better ForEveryone. In this role, you’ll lead partnership strategy, manage a team, and drive forward new business relationships. Our culture is one that fosters innovation and creative thinking without the bindings that are typically introduced with large organizations. You are a trailblazer. That’s why we’re proud of: The life we create within our virtual walls, every dayOur B Corp certificationOur ranking in Consulting Magazine's 2022 “Best Large Firms to Work For”The work we’ve done with some of the world’s most innovative companiesThe roleWe are looking for a relationship-driven, sales-oriented leader to join our team as Global Director of Kin + Carta’s Microsoft Cloud partnership. You create opportunities for others. You will operate in a fast-paced environment on a small, nimble team. You’ll be joining an arm of our demand team focused on expanding new business opportunities via the Azure channel. You are gritty and never give up. Translation: you have an opportunity to make a big impact on Kin + Carta and your career.
Senior Pre-Close Project Manager
Company: Carta
Location: Seattle, WA
Posted Aug 12, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Our minimum cash compensation (salary + commission if applicable) range for this role is: $102,000.00 - $120,000.00 in New York City, New York & San Francisco, California $91,800.00 - $108,000.00 in Seattle, WashingtonWe are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. In this role you will be responsible for exemplary customer service and guiding our clients through the process, as well as have the ability to shape the Fund Formation product. About YouFrom sale close to implementation, and continued customer success, the ideal Senior Pre-Close Project Manager will have excellent communication skills and experience in a client-facing role, a high degree of problem-solving skills, as well as constantly seek ways to better processes to provide customers with a world-class experience. Proven success in a project management capacityExperience working in VC/PE and/or with financial data Comfortable around typical legal partnership documentsGreat people skills –Experience working with clients, with a high degree of empathy Experience in implementing and successfully managing small and large projects or initiatives with sustained, measurable successIncredible organizational skills, high attention to detail, and an ability to complete competing priorities quickly and autonomouslyPassionate, tactical, and direct, with an ambitious attitude and a proven history to go above and beyond baseline requirementsInterested in working with enterprise softwareSalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our Fund Formation offering is intended to help venture capitalists create their venture funds from scratch, including but not limited to legal documentation, regulatory filings, and financial planning. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Find out more here and here. You will work within our dynamic team to be at the forefront of transforming the financial services landscape, helping guide visionary Venture Capitalists on a journey from ideation to reality, providing continued support as they build their funds from the ground up.The Problems You’ll SolveIn this role, you will focus efforts on supporting new Venture Capital customers in their journey into Carta services through our Fund Formation offering. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S. and a Muse VIBE Award winner in the Vacation and Time Off category.For more information about our offices and culture, check out our Carta careers page.The Team You’ll Work WithYou’ll be joining our Venture Fund Formation team as a Senior Pre-Close Project Manager. You will drive operational excellence within our fast-growing Venture Capital business by coordinating, facilitating and managing Fund Formation activities that are critical to achieving success for both our customers and Carta within a tight deadline.Be the main point of contact for our Fund Formation clients, supporting them create a Venture Fund from scratchAssist clients with incorporations of their legal entitiesAnalyze data thoroughly and precisely to maintain data integrity throughout the Fund Formation processEffectively liaise between the Pre-Close Services team and Venture Capital teams as the bridge post-sales through the implementation timelinesCoordinate and manage multiple/simultaneous projects by continually communicating with with the Pre-Close Services team and clientsWork on innovative cross-border projects with our UK team and continuously look for ways to improve the efficiency and effectiveness of the Fund Formation processCollaborate closely with our UK team to keep databases and metrics up to dateThe Impact You’ll HaveYou’ll play a critical role in the transformation of the financial services industry through partnering with our new clients and helping them create a new Venture Fund through innovative digital solutions.
Senior Fund Accountant
Company: Carta
Location: Seattle, WA
Posted Aug 05, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Additionally, you’re open to constant change and learning as we continue to innovate.You have strong critical thinking and problem solving skills, and accurately judge when to make decisions versus escalate themYou’re interested in providing best-in-class-service You communicate information in a timely, appropriate manner to all relevant stakeholders and are able to multitask to meet multiple deadlines You have an understanding of Venture Capital, Private Equity, Hedge Funds, Fund AdministrationYou have experience interpreting and understanding Limited Partnership AgreementsYou have advanced Microsoft Office skills with Xero, Investran, and Quickbooks experienceYou’re interested in working on projects in a fast paced environment with a supportive team and as an individualSalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: $102,000.00 - $120,000.00 in New York, New York & San Francisco, California $91,800.00 - $108,000.00 in Seattle, WashingtonWe are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We put our customers first, are willing to learn and grow, are problem solvers, deliver consistent on-time results, ensure data security is a priority, project management effectively, maintain a professional community and work as one team. You will have the opportunity to work cross-functionally with our product, engineering, go-to-market and operation teams, all while growing your foundational knowledge of accounting in an engaging, fast-paced environment.About YouWe’re hiring across all levels of experience and are looking for someone that is interested in building their career at the intersection of technology and Fund Administration. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. In this role, you will partner with top venture capital firms to streamline their financial accounting needs. Find out more here and here. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. As a Senior Fund Accountant at Carta, you will be part of a highly dynamic team to support our goal and the future of the Fund Administration business.
Account Executive, First Time Fund Manager
Company: Carta
Location: San Francisco, CA
Posted Aug 11, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Additionally, you’ll work to introduce clients to our wide range of product offerings, including custodial services, portfolio management, reporting and analytics, investor management, investor portal, valuations, and data collection. We offer tech-focused investor portals to both the fund GPs/Admins and also their investors/LPs.The Problems You’ll SolveCommunicate the business impact of our product offerings to first time fund managersDemonstrate an ability to manage influence through persuasion, negotiation, and consensus-building to identify and sell new opportunitiesUnderstand customer needs and requirements and act as a trusted business advisorOwn the entire sales lifecycle, from lead generation to closeDevelop a comprehensive sales strategy and sales plan that ensures consistent achievement of goals over the short and long-termAbout YouBachelor's degree in Business, Finance, Accounting, Economics, or related fieldRelevant sales experience, preferably in a SaaS organizationProven ability to execute, especially negotiation and closing contractsIntellectually curious, fast learnerArticulate, poised, and conciseCompetitive and driven to achieve goalsExperience in venture capital, private equity, institutional investing, or wealth management preferredSalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is: $185,000 OTE in New York, New York $185,000 OTE in San Francisco, California Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. With our highly skilled fund administrators, proprietary technology platform, and specific formation services we are uniquely qualified to service this customer segment. As a Venture Capital Account Executive focusing on first time fund managers, you will work very closely with the Pre-Close team to ensure we support our customers through their fundraising process. Find out more here and here. These Carta services include selling consultative access to our team of Carta fund administration accountants who support funds quarterly reporting needs. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S. and a Muse VIBE Award winner in the Vacation and Time Off category.For more information about our offices and culture, check out our Carta careers page.The Team You’ll Work WithWe're looking for a talented Account Executive to join our First Time Fund Manager Sales team. This segment partners with emerging venture fund managers aiming to launch their first fund and partner with us.
Senior Design Manager, LLC
Company: Carta
Location: Seattle, WA
Posted Aug 02, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Our minimum cash compensation (salary + commission if applicable) range for this role is: $180,000 - $225,000 in [Seattle, WA]$200,000 - $250,000 [San Francisco, CA; Santa Clara, CA, New York, NY]Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If that sounds like you, we would love to talk to you. In our search, we're prioritizing:10+ years of product design experienceA strong portfolio of case studies that demonstrate a successful track record of human-centered design solutions that address strategic business problemsDeep expertise in UI/UX craft; passion for visual design, interaction details, typography, and pixel perfect deliverablesExperience influencing cross-functional teams to adopt bold design solutionsExceptional communication and storytelling skills that allow you to convey the value of your design solutions.Ability to work in a dynamic environment — balancing rigor and scrappiness.High comfort level with ambiguity; openness to critique from other disciplines and curiosity to learn from a spectrum of perspectives.Passion for mentoring designers and teaching about design craft and qualityExperience actively managing designers at different stages of their careersNice-to-have: experience with finance or either the venture capital or private equity spaceSalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. LLCs are one of the most common and fastest growing entity types due to a series of company friendly IRS rulings that passed in the late 80s and early 90s. This is a zero to one business at Carta looking for a design leader to help shape product strategy, nurture a team of product designers, and help find product market fit. About YouThe ideal candidate is passionate about building intuitive solutions to complex problems that provide direct value to users and enjoys driving strategy, ideation, prioritization, problem solving, and product delivery. You’ll have the opportunity to design for a range of customer and user archetypes including: company founders, employees vesting equity, investors, law firms, tax experts, and our Carta service and delivery colleagues.Additionally you will:Drive the overall strategic design direction for mission-critical areas of the businessDeeply understand user needs and drive alignment around solutions to core business problems by creating models, concept diagrams, workflow diagrams, and journey mapsDesign flows, sketches, prototypes, and drive implementation for your productDesign experiences for web and mobile applicationsLead design reviews and mentor other designers and stakeholders to up-level their UI/UX design skillsContribute to building a strong human centered design cultureThe Problems You’ll SolveTen years ago, Carta entered the corporation cap table business with a mission to make equity ownership ubiquitous. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Find out more here and here. Today the idea of giving equity to employees is not only the norm, it’s an expectation in industries beyond tech. We are looking for someone who can inspire fellow designers and stakeholders, and lead with both user empathy and conviction.As a Senior Product Design Manager, you will play a crucial role throughout the organization— influencing the future of Carta products.
Customer Success Associate
Company: Carta
Location: Remote
Posted Aug 02, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Campaigns, webinars etc.Collaborate with other internal teams to help enhance Capdesk (feature requests & improvements). Find out more here and here. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. You will be reporting into our Customer Success Lead, Rosie, and together, you will own the overall relationship of our customer base, which will include: increasing platform adoption and engagement, ensuring retention and ongoing satisfaction.Carta’s London and Denmark locations are a product of our 2022 acquisition of Capdesk and Vauban, both companies having a goal to close the equity gap across the U.K. and Europe . Notably Product, Finance, Implementation and SalesSupport customers in maximising the value they get from Capdesk with advanced knowledge of the productMonitor customer health through available metrics and with careful assessment, carry out necessary follow-up actionsBe accountable for retaining Capdesk customers, alongside the wider Customer Success teamMaximise revenue growth of our customer base through product engagement and renewal revenue upgrades (working alongside our Customer Account Manager)You will work with the team to help identify and resolve challenges around product adoption encountered by our customersMaintain accurate, up-to-date reporting of customer statuses in internal systemsAbout YouEmpathetic positive attitude with a desire to help customers reach their goals0-1 years of experience working in a role that requires relationship building with customers/clients in a customer-facing roleHighly adaptable and quick to learn new informationThe ability to confidently present, communicate and work alongside C-level customers and stakeholders (eg CEOs and CFOs), in a professional yet thoughtful wayFinely tuned problem-solving skills; you never present a problem without a solutionStrong listening skills and ability to understand others’ viewpointsConfident taking on challenging conversations such as commercial discussions or objection handlingFlexible approach – able to operate effectively with uncertainty and changePossess a strong work ethic and relentless attitude to achieve successOpen to a culture of innovation, professional development and collaborating with others in a teamNice-to-haves:Working knowledge of HubSpot, Looker and/or NotionHaving worked in a Customer Service / Customer Success teamExperience in campaign management. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. We will dive deeper into your challenge and ask some competency / scenario based questions.Meet our CS Director: This will be your opportunity to meet with Nikki, our Director of Customer Success and get to know each other a little better.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. such as planning & executing campaigns to drive growthAn understanding of business investing or private equityThe Interview Process Initial interview: This will be a 30 minute introductory call with the hiring manager, for them to get to know a little bit more about you, your experience and the type of role you are looking for and for us to provide you with more details about the role and answer any questions.Take-home challenge: With this challenge, we would love to dive deeper into your skills and experience. Now operating as one global Carta entity, our London and Denmark locations will work to enhance the Carta Venture Capital product suite with Capdesk and Vauban as proprietary products. Click the links to read more about the acquisition of Capdesk from Carta and Vauban from CartaThe Problems You’ll SolveIncrease and maintain high levels of engagement for a large segment of valuable customersAlongside building relationships with your dedicated customer accounts, we want you to get creative and think of new strategies to engage our customers at scale.
Lead Technical Program Manager
Company: Carta
Location: Seattle, WA
Posted Aug 05, 2023
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Our minimum cash compensation (salary + commission if applicable) range for this role is: $168,300 - $198,000 in [San Francisco, CA; Santa Clara, CA; New York, NY] $151,470 - $178,200 in [Seattle] Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. ) Highly organized, self-motivated, self-driven, and able to deal well with ambiguity.The ability to set agendas and facilitate meetings, while focusing on critical path discussion topics and necessary decisions.Excellent technical, problem-solving, systems design thinking and partnering skillsProven ability to clearly and concisely communicate with an executive audience in both written and verbal communicationsStrong analytical skills and the ability to research issues, make evaluations on problems and recommend viable solutions.Bonus PointsProven working experience as a program manager in a SaaS Business environment and/or technology consulting background..Has previous experience developing and continuously improving a program management function in a fast paced environment.SalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. This is a full time job and the Technical Program Manager will be partnering closely with our system and operations teams to ensure we’re aligned with the architectural vision of the Business technology team and Carta’s organizational goals to build scalable solutions for our sales, marketing delivery and support teams. The Problems You'll SolveManage full life-cycle program implementation including requirements, design, development, testing and deployment.Establish and maintain relationships with vendors and internal customers, and drive vendor engagements and internal customer deliveries.Work with partners on defining and controlling program scope, creating, and executing to committed schedules, as well as maintaining and reporting out program deliverables across the multiple teams and business units.Own program status and drive completion in accordance with deadlines, ensures that all projects are delivered on-time, within scope and within budget.Manage and track deliverables and program performance for cross-functional programs covering a range of areas, and report and escalate to upper management as needed.Perform risk management to minimize program risks, tracks deliverables, evaluates timelines and creates mitigation plans with internal teams and vendors.Develop transition plans including but not limited to user acceptance testing and cutover documentation and business readiness.Collaborate with other PMs on internal processes, tools and workflows across multiple teams and functions governance and project management methodologies, processes and procedures.Deliver outstanding communication, problem solving, analytical and program management skills.Work independently in a dynamic and high-pressure environment and timely delivery despite ambiguous and changing business requirements.About YouTrack record of delivering technical programs, projects, and products in a highly technical dispersed multi-team environment.7+ years of relevant experience in product development, operations and project / program managementDemonstrated impact in owning and driving roadmap execution, unblocking system teams, running meetings and standups, and optimizing processesStrong competency with program management tools (Confluence, JIRA, Asana, etc. We develop the platform, infrastructure, and tools that run the business, and we optimize for the long-term success of our internal teams and customers.We’re seeking an experienced Technical Program Manager who is used to supporting multiple systems/engineering teams and business stakeholders. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Find out more here and here. We are the backbone of the business, and our goal is to be the growth driver for the company. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S. and a Muse VIBE Award winner in the Vacation and Time Off category.For more information about our offices and culture, check out our Carta careers page.The Team You'll Work With The Business Technology & System team builds products & tools to support every single business selling products / supporting operations at Carta.