Jobs at Customer.io
550 open positions
Senior Fullstack Engineer
Company: Customer.io
Location: Remote
Posted Sep 01, 2023
Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. Our small, remote-first team is fun-loving, passionate, and highly effective. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We value diversity, attracting the best people in the world to serve as colleagues. For years we’ve also been building customer data platform features, including Reverse ETL, custom objects, and a sync to data warehouses. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.What you'll do:Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go and NodeApply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and our company to flourishWork with our tech support teams to diagnose operational issues and help our customers to achieve their goals with our productTake an active role in a friendly, supportive squad that encourages you and the entire company to grow as individuals, professionals, and teamsMentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices togetherWhat we're looking for:An independent mindset backed by excellent communication skills and a desire to help us make significant decisions in an empathetic and respectful wayPassion for building frontend experiences that delight customers.A deep understanding of working with extensive datasets. Now we’re building Customer.io Data Pipelines (CDP). Significant experience building out performant distributed applications on cloud infrastructure, preferably in GoExperience building out a Customer Data Platform (CDP)Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.A collaborative mindset backed by excellent communication skills and a desire to help us make decisions in an empathetic and respectful wayAbility to quickly and independently dig into complex problems, identify critical factors and propose solutions with limited mentorship.Able to overlap 6 working hours on ET time zone to interact with the team.Comfort working in UNIX environments and applying modern collaborative development practices.Experience in working with RDB systems, preferably MySQLExperience working within a distributed company is preferredPreferably over 7 years of relevant experienceAbout Customer.ioOur mission at Customer.io is to power automated communication that people like to receive.
Sr. Frontend Developer
Company: Customer.io
Location: Remote
Posted Sep 01, 2023
Customer.io is seeking a creatively-minded Sr. Frontend Developer to join their Brand Studio team. The team builds compelling user experiences for Customer.io's digital marketing platform. The role involves prototyping and building new features, developing design systems, and testing landing pages. The ideal candidate has 4+ years of front-end and/or full-stack development experience, advanced knowledge of modern front-end technologies, and experience with performance and optimization problems.
Head of Marketing Operations
Company: Customer.io
Location: Remote
Posted Sep 22, 2023
Today, over 5,700 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come to work with us! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering a starting salary of $175,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks of paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar-for-dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation or spend however you chooseOpportunities to meet in person with your peers throughout the yearFlexible schedule, work anywhere you want! Your impact will be felt across a variety of different teams within the organization.Some things you'll doOwn the setup and management of our Marketing tech stack, ensuring seamless data and process integration between our different tools and platformsCreate, execute, and optimize multi-channel campaigns to drive memorable engagement with prospects and customers that results in business growthOperationalize and maintain our lead lifecycle framework and lead routing operations, ensuring the right leads get delivered to the Sales team in a seamless and timely fashionObsess about the cleanliness and organization of our data to ensure that it is accurate, complete, and easily reportableImplement data-driven decision-making processes and ensure accurate tracking and reporting of marketing performance metricsDrive the execution of our marketing operations roadmap, ensuring marketing technology is evaluated, selected, implemented, and customized to meet the needs of the marketing departmentManage relationships with technology vendors and evaluate new technologies to improve marketing efficiencyCollaborate closely with the sales, product, customer success, and other marketing teams to ensure marketing efforts support overall business objectivesLead and mentor a small team of marketing operations professionals, fostering a culture of accountability and innovationWhat we're looking for5+ years of experience leading a team (ideally at a B2B SaaS company) responsible for the automation and set-up the tech stack for the Marketing teams3+ years of experience working in fast-growing start-up environments where a growth mindset, adaptability, and a drive for continuous improvement are valuedDeep technical experience working with common components in the tech stack of a B2B SaaS organization:cross-channel customer engagement platforms (ideally, you are a Customer.io power user)highly customizable CRM platforms (preferably Salesforce)marketing automation tools (Zapier, Autocode, Postman, or similar)billing systems (Stripe, Recurly, or similar)Strong communication and collaboration skills, with the ability to work cross-functionally.Excellent leadership and team management skills, with a track record of building and motivating high-performing teams.You are skilled at, or excited to learn: Liquid, HTML/CSS, Google Tag Manager, working with APIs and webhooks.A strategic mindset with the ability to think creatively and drive innovation.You are process-oriented with a proven ability to hit deadlines and have great attention to detail, yet always keep the whole picture in mind.You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. Additionally, collaboration with other departments, including the Sales Operations, Demand Gen, and Marketing Growth teams, will be necessary to ensure that all operational efforts are aligned with the needs and goals of these important stakeholders.As a member of the marketing leadership team, you will play a pivotal role in promoting data-driven decision-making by setting up data tracking and reporting mechanisms, analyzing marketing performance metrics, and providing insights to help the marketing team make informed decisions and optimize campaigns. Additionally, as the core audience for the Customer.io product, we expect that you will push the limits of what our platform can do to influence how our product team structures its future roadmap and how our marketing team communicates our product value prop to the market. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We plan to respond to all applicants with a status update about your application.Here's what you can expect from our hiring process:30-minute video call with a Recruiter30-minute video call with the Hiring Manager (CMO)Take Home Assignment30-minute Assignment Review Call with Sterling and JamesFinal Interviews with CMO We commit to using our influence to increase inclusion and equity within the tech industry.
Sr. Frontend Developer (Marketing Focus)
Company: Customer.io
Location: Remote
Posted Sep 01, 2023
Customer.io is seeking a senior frontend developer with 4+ years of experience to join their Brand Studio team. The developer will collaborate with brand teams to create engaging marketing materials, prototype new features, and optimize landing pages. The ideal candidate will have a strong portfolio, advanced knowledge of modern front-end technologies, and experience with design software. Customer.io offers competitive compensation, comprehensive benefits, and a flexible work environment. The company is committed to diversity, inclusion, and equity in the tech industry.
Sr. Frontend Developer
Company: Customer.io
Location: Remote
Posted Sep 01, 2023
Customer.io is seeking a senior frontend developer with 4+ years of experience to join their Brand Studio team. The developer will collaborate with brand teams to create engaging user experiences, prototype and build new features, and develop design systems. The ideal candidate will have a passion for pixel perfection, advanced knowledge of modern front-end technologies, and experience with performance optimization. Customer.io offers a competitive salary, comprehensive benefits, and a flexible work environment. The company is committed to diversity, inclusion, and equity in the tech industry.
Sr. Director, Channel Sales
Company: Customer.io
Location: Remote
Posted Sep 06, 2023
Customer.io is seeking a Sr. Director of Channel Sales to lead the development, implementation, and management of their channel sales strategy. The role involves driving revenue growth through the agency channel, exceeding sales targets, and presenting accurate forecasting. The ideal candidate will have a Bachelor's degree in Business Administration or a related field, at least 7 years of sales and leadership experience, and a proven track record in developing successful channel sales strategies. Customer.io offers competitive compensation, comprehensive benefits, and a flexible work environment. The company is committed to diversity, inclusion, and equity in the tech industry.
Senior Fullstack Engineer
Company: Customer.io
Location: Remote
Posted Sep 01, 2023
Today over 5,500 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. Our small, remote-first team is fun-loving, passionate, and highly effective. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We value diversity, attracting the best people in the world to serve as colleagues. For years we’ve also been building customer data platform features, including Reverse ETL, custom objects, and a sync to data warehouses. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.What you'll do:Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go and NodeApply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and our company to flourishWork with our tech support teams to diagnose operational issues and help our customers to achieve their goals with our productTake an active role in a friendly, supportive squad that encourages you and the entire company to grow as individuals, professionals, and teamsMentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices togetherWhat we're looking for:An independent mindset backed by excellent communication skills and a desire to help us make significant decisions in an empathetic and respectful wayPassion for building frontend experiences that delight customers.A deep understanding of working with extensive datasets. Now we’re building Customer.io Data Pipelines (CDP). Significant experience building out performant distributed applications on cloud infrastructure, preferably in GoExperience building out a Customer Data Platform (CDP)Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.A collaborative mindset backed by excellent communication skills and a desire to help us make decisions in an empathetic and respectful wayAbility to quickly and independently dig into complex problems, identify critical factors and propose solutions with limited mentorship.Able to overlap 6 working hours on ET time zone to interact with the team.Comfort working in UNIX environments and applying modern collaborative development practices.Experience in working with RDB systems, preferably MySQLExperience working within a distributed company is preferredPreferably over 7 years of relevant experienceAbout Customer.ioOur mission at Customer.io is to power automated communication that people like to receive.
Senior Frontend Engineer
Company: Customer.io
Location: Remote
Posted Sep 07, 2023
Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! If you have a combination of some of the items and you're interested in developing the others, we want to hear from you!What you'll do:Collaborate with the product, design, and backend engineering teams throughout the conception and development of front-end features,Develop maintainable, performant and well-tested UIs that help our customers easily send timely & relevant messages at scale,Contribute to our extensive design and component systems,Work with our tech support teams to diagnose operational issues and help our customers to achieve their goals with our product,Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together.What we're looking for:Preferably 7+ years of relevant experienceA collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way,Large experience using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have, but most of our engineers have succeeded while picking it up on the job,A solid understanding of how to create front-end web applications that are both accessible and performant,Comfort working in UNIX environments and applying modern collaborative development practices,Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems,Experience working within a distributed company is preferred.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. We will respond to all applicants with a status update about your application.Here's what you can expect from our hiring process (order is subject to change):30 minute video call with Recruiter60 minute video call with potential teammatesHomework assignment + 60 minute Review call with potential teammatesFinal 30 minute call with Darlene, the Hiring Manager - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. And in this role, you’ll have a direct impact on the product with a high degree of ownership and freedom.Our small, remote-first team is fun-loving, passionate and highly effective. We commit to using our influence to increase inclusion and equity within the tech industry. We believe that embracing unique perspectives and expertise is key to our success as a collaborative team.Thus we understand that you might not have all the skills listed below, that's okay.
Senior Product Manager, Mobile
Company: Customer.io
Location: Remote
Posted Sep 06, 2023
Customer.io is seeking a Senior Product Manager to lead the mobile squad, driving the roadmap for one of their fastest growing product areas. The ideal candidate will have experience in building and launching mobile apps, and a successful track record of taking software products from idea to shipped. They should be passionately curious, proficient with data, and have excellent organization skills. The role involves working directly with mobile app developers, understanding their needs, and shipping software that makes it easy for them to bring their messaging strategy to life. Customer.io offers a competitive salary, comprehensive benefits, and a culture of innovation and customer focus.
Senior Frontend Engineer
Company: Customer.io
Location: Remote
Posted Sep 07, 2023
Customer.io, a customer engagement platform, is seeking a Senior Front-End Engineer with 7+ years of experience. The role involves collaborating with cross-functional teams to develop intuitive interfaces, contribute to design systems, and work with tech support teams. The company values diversity, offers flexible work arrangements, and provides comprehensive benefits. The ideal candidate should have a strong background in front-end technologies, understand accessibility and performance, and have experience working in UNIX environments and distributed teams.
Senior Frontend Engineer
Company: Customer.io
Location: Remote
Posted Sep 07, 2023
Customer.io, a customer engagement platform, is seeking a Senior Front-End Engineer with 7+ years of experience. The role involves collaborating with cross-functional teams to develop intuitive interfaces, contribute to design systems, and work with tech support teams. The company values diversity, offers flexible work arrangements, and provides comprehensive benefits. The ideal candidate should have a strong background in front-end technologies, understand accessibility and performance, and have experience working in UNIX environments and distributed teams.
Senior Site Reliability Engineer - NORAM
Company: Customer.io
Location: Remote
Posted Sep 20, 2023
Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $153,850-$170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We will respond to all applicants with a status update about your application.Here's what you can expect from our hiring process (order is subject to change):30 minute video call with Recruiter60 minute technical interview with two potential teammatesHomework assignment + 60 minute Review call with two potential teammatesFinal 30 minute call with Terry, the Hiring Manager We value diversity, attracting the best people in the world to serve as colleagues. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. Building a repeatable, scalable and high performant infrastructure for our MTA (mail transfer agent), we can enhance the customer experience by ensuring email is delivered with expected accuracy and performance while providing improved observability.We are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.As a Site Reliability Engineer you will:Design, build, and maintain core MTA infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messagesPlan the growth of Customer.io’s MTA infrastructureAutomate the deployment process to make it as boring as possibleBe on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidentsEnsure monitoring and alerting, alert on symptoms and not on outagesDocument every action so lessons learned turn into repeatable actions and then into automationDebug production issues across services and levels of the stackTake an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teamsLearn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices togetherWhat we're looking for:A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful wayExperience in managing and working with MTAs including MTA administration as a postmasterA solid understanding of problems of scalability and experience deploying and managing distributed MTAs on cloud infrastructureDemonstrated track record of building and maintaining relationships within the MTA industry.Proven experience building infrastructure via code and automating operational toilDeep knowledge of UNIX environments and the ability to apply modern collaborative development practices. Go experience is nice to have, but most of our engineers have succeeded while picking it up on the jobA self-starter who values synchronous and asynchronous workExperience working with Google Cloud Platform would be nice to havePreferably based in North/South America time zones.We understand that you might not have all the skills we've listed, and that's okay.