Jobs at Customer.io
550 open positions
Senior Product Manager, Mobile
Company: Customer.io
Location: Remote
Posted Aug 11, 2023
Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering a starting salary of $165,000-$180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! Use this knowledge to educate, advocate, and influence within the company.Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.Take accountability for results, even though you're working through others to achieve them.What we're looking forAble to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)Previously built and launched mobile apps or have worked on tools and software used by mobile app teams.Successful track record of taking software products from “idea” to “shipped”.An infectious energy when sharing customer stories, and you use those stories to align your team around the customer’s experience.Passionately curious and love asking “Why?” one more time.Proficient skills with data including how to source, analyze, and present quantitative and qualitative data.Exceptional organization skills and self-motivated.Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.An excellent writer who values clarity and brevity while avoiding jargon.Nice to haves...Working as a Product Manager on B2B SaaS products, especially in the MarTech space.Using Customer.io or other marketing automation services in a previous role.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. You’ll take those insights and partner with your squad to ship software that makes it easier for them to make their perfect communication strategy a reality.And you’ll be learning, building, and shipping within a healthy, supportive, and disciplined product environment. ****We plan to respond to all applicants with a status update about your application.Here's what you can expect from our hiring process:30 minute video call with a Recruiter30 - 45 minute video call with the Hiring ManagerTake Home AssignmentAssignment Review Call with two potential team membersFinal InterviewSupplemental application questions (optional) - examples belowDescribe a recent push notification that caught your attention (whether good or bad) and why. Check out this reporting on the progress our business is making.What you'll doLead the mobile squad in achieving strategic outcomes with solutions that are:Valuable (our customers choose to use)Viable (the solution works within the constraints of the business)Usable (our customers can figure out how to use)Feasible (our engineers have the skills and technology to implement)Develop a deep knowledge of our prospects and customers, industry trends, and the competitive mobile landscape. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verification as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. At Customer.io you’ll find a culture of innovation and customer focus without the usual business model of growth at all costs.
QA Engineer
Company: Customer.io
Location: Remote
Posted Aug 04, 2023
Today over 5,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Experience with Cypress, BDD Cucumber, and JavaScript/TypeScript is preferred. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! This includes creating test designs from design documents, writing test scripts, reporting results, and helping developers analyze any issues.Have the ability to develop reliable test automation with high code quality and conduct peer code reviews (e.g. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of $125,000-$131,550 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! unit-tests, regression tests, functional tests, stress tests).Preferred experience testing a Customer Data Platform (CDP) or an application collecting high volumes of data from multiple sources.Be able to overlap 6 working hours in ET time zone to interact with the team.Preferred experience working within a distributed company.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. Apply now and let's get the conversation started!What you’ll do:Serve as a model and mentor for designing plans, scenarios, and scripts to test our services. We foster a culture of learning, growth, and openness, and you'll have plenty of opportunities to thrive personally and professionally.If you're excited to be a part of our journey to revolutionize message management and make an impact on our customers' success, we'd love to hear from you. These services assist our customers in using our new Customer.io Data Pipelines (CDP) product to connect their data to every product in their tech stack.Apply your unique perspective to help us define and test the next generation of features and infrastructure required to help our customers and our company flourish.Contribute to and maintain our growing automation suite.Learn, practice, and share with your coworkers through test case review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.Take an active role in a friendly and supportive team that encourages personal and professional growth for individuals, professionals, and teams alike.What we're looking forPossess a collaborative mindset along with excellent communication skills.
Sr. Director, Channel Sales
Company: Customer.io
Location: Remote
Posted Aug 11, 2023
Customer.io is seeking a Sr. Director of Channel Sales to lead the development, implementation, and management of their channel sales strategy. The role involves driving revenue growth through the agency channel, exceeding sales targets, and presenting accurate forecasting. The ideal candidate will have a Bachelor's degree in Business Administration or a related field, at least 7 years of sales and leadership experience, and a proven track record in developing and implementing successful channel sales strategies. Customer.io offers competitive compensation, comprehensive benefits, and a flexible work environment. The company is committed to increasing inclusion and equity within the tech industry.
Technical Support Engineer APAC
Company: Customer.io
Location: Remote
Posted Aug 17, 2023
Customer.io is seeking a Technical Support Engineer to join their growing team in the EMEA/APAC regions. The role involves communicating directly with customers via the Support Center, triaging support tickets, and working on process improvement. The ideal candidate should have technical support experience, familiarity with live channel support, and excellent written and verbal communication skills. The company offers a starting salary of $70,000 USD, unlimited PTO, comprehensive benefits, and a flexible work schedule.
Senior Site Reliability Engineer - NORAM
Company: Customer.io
Location: Remote
Posted Aug 01, 2023
Customer.io is looking for a Site Reliability Engineer (SRE) to build, maintain, and automate the core MTA infrastructure for their scalable and reliable platform. The ideal candidate should have experience with MTAs, cloud infrastructure, and modern collaborative development practices. The company offers a starting salary of $153,850-$170,000 USD, unlimited PTO, medical insurance, parental leave, and more. The position is remote-first with a focus on empathy, transparency, responsibility, and awkwardness.
Sr. Director, Channel Sales
Company: Customer.io
Location: Remote
Posted Aug 11, 2023
Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Here's what you can expect from our hiring process:45-minute video call with a Recruiter45-minute video call with the Hiring ManagerTake Home AssignmentAssignment Review Call with two potential team members Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering on-target earnings (OTE) starting at $300,000 USD (or equivalent in local currency), dependent on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! The Sr. Director, Channel Sales will report into our VP of Sales and play an important role within the Sales Leadership team.Key ResponsibilitiesResponsible for year-over-year revenue growth and goal attainment within Channel Partnerships.Exceed Channel Sales business targets, including Sales Qualified Leads (SQLs), Pipeline created, and Net New ARR.Present accurate forecasting on a weekly, monthly and basis leveraging data and supporting metrics through our CRM.Build and execute a comprehensive channel sales strategy that aligns seamlessly with Customer.io's overall goals and objectives.Develop a co-selling strategy with new and existing channel partners within the MarTech ecosystem, leveraging their expertise to enhance our offerings.Implement the MEDDICC sales methodology and best practices within the Channel Account Manager group, in order to effectively identify and drive new business through our agency partnerships.Collaborate closely with internal teams to ensure flawless execution of channel programs and initiatives.In cooperation with marketing and sales enablement, develop sales materials to support our channel sales efforts.Measure and report on the impact and effectiveness of channel sales GTM programs and initiatives.Qualifications:Bachelor's degree in Business Administration, Marketing, or a related field.A minimum of 7 plus years of prior sales & leadership experience including a history of driving partner revenue and growth through channel partners.Demonstrated track record of developing and implementing successful channel sales strategies.Exceptional leadership skills and the ability to effectively manage and motivate teams.Outstanding communication and interpersonal skills, enabling you to build strong relationships both internally and externally.Proven ability to collaborate seamlessly with internal and external teams.Experience in the marketing technology Saas industry is a valuable plus.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. The Sr. Director, Channel Sales will take charge of leading the development, implementation, and management of our channel sales strategy. Working closely with internal teams and external partners, your primary objective will be to drive revenue growth through the agency channel.
QA Engineer
Company: Customer.io
Location: Remote
Posted Aug 04, 2023
Today over 5,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Experience with Cypress, BDD Cucumber, and JavaScript/TypeScript is preferred. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! This includes creating test designs from design documents, writing test scripts, reporting results, and helping developers analyze any issues.Have the ability to develop reliable test automation with high code quality and conduct peer code reviews (e.g. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of $125,000-$131,550 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! unit-tests, regression tests, functional tests, stress tests).Preferred experience testing a Customer Data Platform (CDP) or an application collecting high volumes of data from multiple sources.Be able to overlap 6 working hours in ET time zone to interact with the team.Preferred experience working within a distributed company.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. Apply now and let's get the conversation started!What you’ll do:Serve as a model and mentor for designing plans, scenarios, and scripts to test our services. We foster a culture of learning, growth, and openness, and you'll have plenty of opportunities to thrive personally and professionally.If you're excited to be a part of our journey to revolutionize message management and make an impact on our customers' success, we'd love to hear from you. These services assist our customers in using our new Customer.io Data Pipelines (CDP) product to connect their data to every product in their tech stack.Apply your unique perspective to help us define and test the next generation of features and infrastructure required to help our customers and our company flourish.Contribute to and maintain our growing automation suite.Learn, practice, and share with your coworkers through test case review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.Take an active role in a friendly and supportive team that encourages personal and professional growth for individuals, professionals, and teams alike.What we're looking forPossess a collaborative mindset along with excellent communication skills.
Senior Site Reliability Engineer - NORAM
Company: Customer.io
Location: Remote
Posted Aug 01, 2023
Today over 5,500 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $153,850-$170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We will respond to all applicants with a status update about your application.Here's what you can expect from our hiring process (order is subject to change):30 minute video call with Recruiter60 minute technical interview with two potential teammatesHomework assignment + 60 minute Review call with two potential teammatesFinal 30 minute call with Terry, the Hiring Manager We value diversity, attracting the best people in the world to serve as colleagues. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. Building a repeatable, scalable and high performant infrastructure for our MTA (mail transfer agent), we can enhance the customer experience by ensuring email is delivered with expected accuracy and performance while providing improved observability.We are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.As a Site Reliability Engineer you will:Design, build, and maintain core MTA infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messagesPlan the growth of Customer.io’s MTA infrastructureAutomate the deployment process to make it as boring as possibleBe on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidentsEnsure monitoring and alerting, alert on symptoms and not on outagesDocument every action so lessons learned turn into repeatable actions and then into automationDebug production issues across services and levels of the stackTake an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teamsLearn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices togetherWhat we're looking for:A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful wayExperience in managing and working with MTAs including MTA administration as a postmasterA solid understanding of problems of scalability and experience deploying and managing distributed MTAs on cloud infrastructureDemonstrated track record of building and maintaining relationships within the MTA industry.Proven experience building infrastructure via code and automating operational toilDeep knowledge of UNIX environments and the ability to apply modern collaborative development practices. Go experience is nice to have, but most of our engineers have succeeded while picking it up on the jobA self-starter who values synchronous and asynchronous workExperience working with Google Cloud Platform would be nice to havePreferably based in North/South America time zones.We understand that you might not have all the skills we've listed, and that's okay.
Senior Backend Engineer - Growth
Company: Customer.io
Location: Remote
Posted Jul 28, 2023
Customer.io is seeking a product-minded Senior Back-End Engineer to join their Growth team. They value diversity, collaboration, and flexibility. The ideal candidate should have experience delivering performant and scalable distributed applications, working with customers, and applying modern collaborative development practices. The company offers a starting salary of $160,000 - $184,000 USD, unlimited PTO, comprehensive benefits, and a 16-week paid parental leave policy.
Senior Product Manager, Mobile
Company: Customer.io
Location: Remote
Posted Aug 11, 2023
Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering a starting salary of $165,000-$180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! Use this knowledge to educate, advocate, and influence within the company.Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.Take accountability for results, even though you're working through others to achieve them.What we're looking forAble to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)Previously built and launched mobile apps or have worked on tools and software used by mobile app teams.Successful track record of taking software products from “idea” to “shipped”.An infectious energy when sharing customer stories, and you use those stories to align your team around the customer’s experience.Passionately curious and love asking “Why?” one more time.Proficient skills with data including how to source, analyze, and present quantitative and qualitative data.Exceptional organization skills and self-motivated.Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.An excellent writer who values clarity and brevity while avoiding jargon.Nice to haves...Working as a Product Manager on B2B SaaS products, especially in the MarTech space.Using Customer.io or other marketing automation services in a previous role.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials. You’ll take those insights and partner with your squad to ship software that makes it easy for them to bring their perfect messaging strategy to life.And you’ll be learning, building, and shipping within a healthy, supportive, and disciplined product environment. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verification as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. ****We plan to respond to all applicants with a status update about your application.Here's what you can expect from our hiring process:30 minute video call with a Recruiter30 - 45 minute video call with the Hiring ManagerTake Home AssignmentAssignment Review Call with two potential team membersFinal Interview We commit to using our influence to increase inclusion and equity within the tech industry.
Engineering Manager
Company: Customer.io
Location: Remote
Posted Jul 22, 2023
Today over 5,500 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $172,000 - $195,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We strive to be inclusive, cooperative, and empathetic.Recruit and hire new team members, with an emphasis on increasing our diversity.Improve our processes, and identify gaps in how we work.Work directly within your squad to create accountability for delivery timelines, promote healthy work culture, and ensure quality in new product features.Be an advocate for our vision of a great product team: Product Management defines problems and outcomes, while Engineering & Design define the solutions.We're looking for someone who is…An experienced Engineering Manager at an established, high-growth SaaS companyDemonstrates the ability to understand technical architecture, review design work, and provide feedback to a talented team of engineersHas a broad engineering background and deep experience leading full-stack teamsAn experienced leader who makes people and teams around you better through direct yet kind feedback, effective mentorship, and proactive collaborationPreferably 7+ years of experience as a Fullstack/Backend Software EngineerPreferably 5+ years of experience as an Engineering Manager/Tech LeadAbout Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.As an Engineering Manager at Customer.io, you will...Initiate, influence, and drive technical projects within your squad, ensuring our solutions are scalable, architecturally sound, flexible, and secure, and that technical debt is incurred consciously and repaid in a reasonable timeEmpower the engineers and dev leads in your squad to succeed by identifying how to measure success and mentor them on how to achieve those goalsBuild and maintain a partnership with your Product Management and Design peersChampion our culture. For years we’ve also been building customer data platform features, including Reverse ETL, custom objects, and a sync to data warehouses. We value diversity, attracting the best people in the world to serve as colleagues. Now we’re building Customer.io Data Pipelines (CDP). CDP connects our customer’s data to every product in their tech stack.We are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. We will respond to all applicants with a status update about your application.Here's what you can expect from our hiring process (order is subject to change):30 minute video call with Recruiter60 minute video call with three potential teammatesHomework assignment + 60 minute Review call with three potential teammatesFinal 30 minute call with Kitt, the Hiring Manager
Senior Product Manager, Mobile
Company: Customer.io
Location: Remote
Posted Aug 11, 2023
Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering a starting salary of $165,000-$180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! Use this knowledge to educate, advocate, and influence within the company.Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.Take accountability for results, even though you're working through others to achieve them.What we're looking forAble to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)Previously built and launched mobile apps or have worked on tools and software used by mobile app teams.Successful track record of taking software products from “idea” to “shipped”.An infectious energy when sharing customer stories, and you use those stories to align your team around the customer’s experience.Passionately curious and love asking “Why?” one more time.Proficient skills with data including how to source, analyze, and present quantitative and qualitative data.Exceptional organization skills and self-motivated.Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.An excellent writer who values clarity and brevity while avoiding jargon.Nice to haves...Working as a Product Manager on B2B SaaS products, especially in the MarTech space.Using Customer.io or other marketing automation services in a previous role.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials. You’ll take those insights and partner with your squad to ship software that makes it easy for them to bring their perfect messaging strategy to life.And you’ll be learning, building, and shipping within a healthy, supportive, and disciplined product environment. ****We plan to respond to all applicants with a status update about your application.Here's what you can expect from our hiring process:30 minute video call with a Recruiter30 - 45 minute video call with the Hiring ManagerTake Home AssignmentAssignment Review Call with two potential team membersFinal InterviewSupplemental application questions (optional) - examples belowDescribe a recent push notification that caught your attention (whether good or bad) and why. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verification as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry.