Jobs at Grow Therapy
490,160 open positions
Provider Enrollment Specialist (Lead)
Company: Grow Therapy
Location: Remote
Posted Sep 21, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE You’ve efficiently learned new software in the past, and you’re willing to learn HubSpot, Verifiable, Slack, and Excel if you don’t know how to use them already.You’re comfortable with a face-paced, high growth environment.If you don’t meet every single requirement, but are still interested in the job, please apply. You drive clarity on what’s needed to get something done, and you ensure deadlines are met.You’re tech savvy. You’ve communicated with payors directly in the past, and you meet the following requirements:Certified Provider Credentialing Specialist (CPCS) with at least two years of experience in Provider Credentialing OR at least four years of experience in Provider CredentialingStrong familiarity with credentialing processes, terminology and primary source verification resources; these include: CAQH, NPDB, PECOS, State Licensing, Accreditation and Certification agenciesYou’re great at problem perception and escalating when you need help. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. In this role, you’ll own the credentialing processes for 5-10 of our payors, so you’ll play a key role in getting our providers in-network with some of the country’s largest health plans. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. What You’ll Be Doing: We’re looking for an experienced Provider Enrollment Specialist who is passionate about improving the landscape for mental healthcare. You know when you need to loop someone in because you’re not getting what you need or something seems off.You have excellent communication skills. You have the ability to be persuasive and credible with a wide variety of audiences both internal and external.You know how to hold people accountable. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! Understand our submission protocols and update them as needed.Monitor the follow up process applications, and communicate with the payors directly to ensure that applications are staying on-track.Conduct regular reviews to validate the accuracy of our internal credentialing data against the payor’s data to ensure our credentialing data serves as a source of truth across the organization.Maintain documentation for each process to ensure smooth operations.Work with the Revenue Cycle Management team on any Credentialing related claim denials.Assist in building out new payor operations as we onboard new payors.Create the Submission Protocol for new payors so that applications can be submitted in a standardized format.Work with the payor to understand the best way to follow up on applications, and document the process accordingly.Determine the best way to regularly review the accuracy of internal credentialing data whether it be requesting a report from the payor or checking a portal.Provide a synthesis of each payor’s credentialing operations to the Senior Manager, Credentialing Operations on a biweekly basis based off the data you’re monitoring in our credentialing systemSalary range: $52,625 - $75,750 You’ll Be a Good Fit If: You’re a behavioral health credentialing expert.
Senior Product Design Manager
Company: Grow Therapy
Location: New York City, NY
Posted Sep 19, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE Oversee design and development and high-quality wireframes, mockups, user flows and prototypes with an eye towards accessibility.Ensure consistent delivery of compelling design solutions with an appropriate balance of viability, functionality, and delight.Effectively articulate thought process and strategic rationale to help stakeholders understand and align on design decisions.Partner with Product, Engineering, Growth and other teams as relevant to actively define vision and product strategy.Lead and conduct user research to deeply understand our customers, generating new product ideas and refining solutions.You’ll Be a Good Fit If: Design management: 2+ years of experience managing design teams and working with product, engineering, and data partners.Product design: You have 7+ years experience working in UX, UI, HCI or other product design related roles, and ideally in startups. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! You have a strong understanding of the full product development lifecycle.User journey design: Experience managing and developing complex and iterative B2C user journeys and experiences, conducting experimentation. Experience building products from 0 → 1 is a plus.User research: Strong ability to understand and empathize with end users, translating those learnings into actionable insights.Influence: You effectively partner and collaborate with cross-functional leaders, stakeholders, and executives.Clear communicator: You are an excellent writer and excel at making the complex simple to empower decision making.Analytically-minded: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses.The salary range for this position is 240-285k.BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. Role overviewThe mission of our Product & Design team is to build products and features that empower both therapists and patients on our platform. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. We are information magnets and work closely with other teams to determine how we can move the needle for key metrics across our business.The mission of our Product & Design team is to build products and features that empower both therapists and patients on our platform. We are information magnets and work closely with other teams to determine how we can move the needle for key metrics across our business.What you’ll do:Hire and scale a team of top-notch designers and be a key part of the senior tech leadership team.Manage designers that own the user experience for both providers and patients on our platform.
Senior Software Engineer
Company: Grow Therapy
Location: New York City, NY
Posted Sep 26, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE You have experience working with REST APIs, web frameworks, an understanding of HTML, CSS, JS and at least one backend language.Entrepreneurial spirit. You want ownership of your work.Bonus PointsExperience with React, TypeScript, and GraphQLPython and Flask ExperienceInteresting side projects!Engineering team principlesYou own what you build. You’ll do anything to achieve your goal. You will feel ownership of the code you write, articulate the importance of the feature, and follow up to ensure it's successful.We build solutions for our providers and clients. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! We write code to solve user problems, not just for the sake of solving technical problems.You are not part of the tech team, but rather part of the team itself! Grow is a tech-enabled business and not a pure software business, so understanding how the business works is integral to your job.The salary range for this position is $167 - 189K per year. BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues as a steadfast partner and source of encouragementHighly Motivated. You’ve built and scaled systems, made complex engineering decisions, and have proved out your technical skills in industry.Full-stack web development experience.
Accounting Manager
Company: Grow Therapy
Location: Remote
Posted Sep 26, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE Will own the relationship with the auditors and all third party financial firms (tax, accounting, compliance, etc. )Develop, implement, and maintain financial controls and guidelines for the companyEstablish financial and operating benchmarks, budgets, program monitoring, and reporting standards on monthly, quarterly, and annual basisImplement consistent accounting policies, practices, and procedures across all departmentsProvide comprehensive financial updates to the C-Suite by evaluating, analyzing, and reporting appropriate financial data pointsSalary range: $110k-$180kYou’ll Be a Good Fit If: 4-8 years of accounting experience at a top-tier accounting firm and/or startups (experience at Deloitte, PwC, KPMG, or Ernst & Young highly preferred)Have experience playing a lead role going through an audit on the audit from firm side or the industry sideHighly analytical/quantitative with exceptional technical accounting knowledgeHighly organized and thoughtful; has experience with managing multiple high velocity workstreams simultaneouslyTeam-oriented and willing to do jump into ad hoc special projects in fast-paced environmentsExcited to play a big role on a lean team, including operating at levels both above and below the manager titleIf you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. What You’ll Be Doing: We’re seeking an Accounting Manager to help support the finance vertical at Grow Therapy. You will own accounting workstreams such as our annual big-four audit, taxes & registrations, and building our financial control system. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! You’ll be part of a remote-friendly team working closely with our CEO and Strategic Finance team. Your responsibilities will include:Lead Grow Therapy through financial audits and be the internal lead on all accounting related initiatives. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape.
Senior Data Analyst
Company: Grow Therapy
Location: New York City, NY
Posted Sep 19, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. What you'll be doing:Develop data-driven business insights and work with cross-functional partners to find opportunities and recommend prioritization of product, growth, and optimization initiativesCollaborate with data scientists and engineers to build and improve on the availability, integrity, accuracy, and reliability of data logging and data pipelinesRefine ambiguous questions and generate new hypotheses about the product and business through a deep understanding of the data, our customers, and our businessBuild and enable others to build business critical dashboards by developing scalable datasets in close collaboration with stakeholders.Design experiments across our multi-sided marketplace and interpret the results to draw detailed and impactful conclusions.You’ll Be a Good Fit If: You have 5+ years proven experience in using analytics to tackle complex business problems that cross multiple product/project areas and teams, ideally in a high-growth, fast-paced environment.You have advanced SQL and basic Python expertise, intermediate understanding of experimental design (such as A/B experiments) and causal inference methods.You are a wizard at building business critical dashboards/data visualizations (ideally within Looker, with strong LookML expertise) You love data storytelling, creating a compelling narrative by extracting insights from data, and summarizing learnings / takeaways for executives.You enjoy communicating effectively and building relationships with both technical and non-technical stakeholders.The salary range for this role is 145-170k.BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care.
Senior Backend Engineer
Company: Grow Therapy
Location: New York City, NY
Posted Sep 16, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE You’ll do anything to achieve your goal. Grow is a tech-enabled business and not a pure software business, so understanding how the business works is integral to your job.The salary range for this position is $167 - 189K per year. BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. You will feel ownership of the code you write, articulate the importance of the feature, and follow up to ensure it's successful.We build solutions for our providers and clients. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! We write code to solve user problems, not just for the sake of solving technical problems.You are not part of the tech team, but rather part of the team itself! You have experience working with APIs, web frameworks, and at least one backend language.Entrepreneurial spirit. You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues as a steadfast partner and source of encouragementHighly Motivated. You’ve built and scaled systems, made complex engineering decisions, and have proved out your technical skills in industry.Web development experience. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. About the RoleAs an early engineer at Grow, you’ll have a huge amount of scope and autonomy.
Provider & Client Outreach Lead
Company: Grow Therapy
Location: Remote
Posted Sep 20, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. You’ve built metrics around time to respond / time to resolution, and use that data to drive decisions.You have strong communication skills and can quickly and succinctly present your ideas to company executives.You have a bias for action and care about delivering results and meeting deadlines.If you don’t meet every single requirement, but are still interested in the job, please apply. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. What You’ll Be Doing: We’re looking for a compassionate people manager and customer support professional who will help to build a best-in-class support experience for our providers (therapists and other mental healthcare professionals operating private practices) and their clients (people receiving therapy).You’ll help build, grow, and refine how Grow provides support around billing-related issues. )You are comfortable with numbers. We’d also strongly prefer some experience with responding to customers via Chat.You have 2 - 4 years of experience managing a team of 5-10 people to achieve specific and measurable goals. This involves explaining how Insurance, Copays and Deductibles works, setting up policies that benefit both our Provider and Client experiences, and collaborating with our Credentialing and Billing Support teams to ensure we’re following industry best practices and providing our stakeholders with top-notch support.In this role, you will:Lead an organization of provider & client outreach specialists who respond quickly and accurately to questions via chat and emailAct as a key contributor towards large scale outreach projects which are critical towards stakeholder satisfaction and organizational growthBe a critical part of our Insurance Operations Department, working to improve our key metrics and grow our PCO Team’s capacity over timeThis is a remote role, and you’ll work with a mostly remote team.Salary range: $80,000 - $118,000You’ll Be a Good Fit If: You have at least 4 years of experience specifically in customer service/support in a healthcare organization. Experience managing growing teams is a plusYou have experience with insurance benefits and being able to explain complex medical insurance concepts to customers and providers, such as how copays, coinsurance and deductibles workYou have a basic understanding of how to verify and check benefits across a variety of platforms, such as Claim MD or Availity (with medical coding / billing experience a plus! Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape.
Senior Platform Engineer
Company: Grow Therapy
Location: New York City, NY
Posted Sep 17, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE via guidance on technical design documentsYou’ll Be a Good Fit if You Have: 5+ years in engineering. Your responsibilities will include: Developing golden paths and paved roads for our engineering team by building reusable modules using Terraform and application codeHelping maintain Grow Therapy’s existing infrastructure as we experience hypergrowthProviding expertise in AWS, Terraform, Datadog, and similar technologies to the engineering team, eg. You’ve built and scaled systems, made complex engineering decisions, and have proven your technical skills in industry.Developed infra experience as a Back-end engineer or have written app code as a DevOps engineerExperience with AWS, IaC, containerization, distributed systems, and observabilityWorked on, or would like to work on, software with internal engineering teams as the customerEnjoy thinking critically about trade offs between solutions, while considering the overall engineering team and company goals.The salary range for this position is $167 - 189K per year. BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. What You’ll Be Doing: We are looking for a Senior Platform Engineer to help Grow Therapy create software and infrastructure for our internal engineering teams. You’ll be part of a remote-friendly team of engineers reporting directly into our Engineering Platform team. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.
Contact Center Manager
Company: Grow Therapy
Location: Remote
Posted Sep 21, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. What You’ll Be Doing: We are looking for an organized, strategic thinker who is excited to elevate our contact center performance through channel optimizations (Call/Chat) and staffing optimizations. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. You’ll focus on improving our conversion and helping us invest in the right processes to run a high quality, revenue generating Contact Center as we scale.Key areas of focus include:Drive increased revenue through higher efficient and output of the contact center teamManage and participate in QA process and coach team leads and agents to ensure high quality executionDirectly manage team leads and senior agents, and oversee team practices for performance, trend review, and weekly debriefsEvaluate channel performance and review agent level dashboards to improve employee managementImprove scheduling plans to handle high and low volume times in order to increase booking efficiency Maintain and report metrics on overall and agent level performanceWork cross functionally with the Growth Team to ensure we are investing in the right sources and channels Salary range: $97,750 - $147,750You’ll Be a Good Fit If: You have several years of full-time professional experience working in a call center that was responsible for generating revenue and/or closing dealsYou have a keen eye for detail and understand how minute data points aggregate into trendsYou are comfortable analyzing user data to recommend process improvementsYou have strong opinions on how different mediums (text, call, chat, email) can serve different channels to improve conversionYou have “seen the show” in what it takes to manage and scale a successful contact center and are excited to build If you don’t meet every single requirement, but are still interested in the job, please apply. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care.
Grievance Coordinator
Company: Grow Therapy
Location: Remote
Posted Sep 12, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. What You’ll Be Doing: We’re looking for a compassionate, diplomatic and non-judgmental Grievance Coordinator to partner with clients, providers, and partners across the US. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. In this role you will:Use tech tools to monitor and track complaints and grievances Investigate high complexity clinical quality situations involving licensed cliniciansConnect with providers via Zoom and email taking a curious and compassionate approach to understand their practice Conduct discussions with clients to address their complaints and desired resolution Collaborate with payors and partners to ensure a high level of client satisfaction with the experience of seeing a provider at GrowCollaborate cross-functionally with Quality, Product, Support, Onboarding, etc teams by providing feedback and insights on how to reduce complaints Coordinate involuntary dismissal of providers when necessary Salary range: $79,500-$113,750You’ll Be a Good Fit If: You have exceptional de-escalation and problem solving skills using a curious mindset You approach your interactions with providers in a collaborative, non-judgmental mannerYou have at least 4 years of experience in a supervisory capacity or quality function in behavioral health You are a licensed behavioral health clinician (i.e., LCSW, LMFT, LPC, LP in any state)You have at least one year of experience at a healthtech startup (preferred)You have strong written and oral skills, especially when navigating difficult conversationsYou have the ability to synthesize your findings to develop conclusions and recommendations for improvementYou enjoy working autonomously in a fast-moving environment If you don’t meet every single requirement, but are still interested in the job, please apply. In this role you’ll receive, document, and conduct research to investigate complaints filed by clients and payors in regard to the quality of care provided. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! You'll help ensure we meet all contractual requirements for grievance investigations, identify action plans to improve the quality of our network, and resolve disputes between parties. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.
VP of People
Company: Grow Therapy
Location: New York City, NY
Posted Sep 20, 2023
)Generous PTO Company-wide winter break Mental health mornings (2 hours each week)Team meditationWellness StipendIn-office lunch and biweekly remote lunch on us! Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities LI-REMOTE This is a perfect opportunity for a hands-on leader who thrives in high-velocity environments, demonstrates deep operational rigor, can tap into deep prior experience, and is passionate about driving much-needed chance to our mental health system.What you’ll be doing: Lead, manage, and mentor the People team across key functions (Talent, Ops, HRBP)In collaboration with executive leadership, define the People organization’s roadmap to advance the company’s long-term mission & goalsDefine performance indicators for the organization, applying a data-driven approach to assess competitiveness and health, and surface insights and recommendationsDevelop and establish HR policies, procedures, and strategies related to recruitment, training, benefits, compensation, and performance management Advance our People technical infrastructure to improve teammate experience and scalabilityOversee assessment and evaluation processes such as candidate interviews, performance reviews, and promotion considerations Maintain a work environment that prioritizes kindness and humility while balancing productivity and wellbeing You’ll Be a Good Fit If:8+ years of work experience in progressively responsible roles in high-performing ops organizations, including 5+ within the People departmentExperience in high-growth environments, with a knack for navigating ambiguity with high autonomyHands-on leader, skilled at empowering teammates, but willing to jump into the weeds and get your hands dirty when the situation requiresData-first orientation, who adept at thoughtfully weighing a variety of insights and reference points to inform hypotheses and action plansExcellent communication, listening, and problem-solving skillsBackground in recruitment, employee relations, performance management, benefits administration, and compliance, with knowledge of key technological systems (HRIS, Payroll, and Talent Management)BenefitsThe chance to drive impact within the mental healthcare landscape from day oneComprehensive health insurance plans, including dental and visionOur dedication to mental health guides our culture. Reporting directly to the CEO, this person will design and lead out People Strategy across Talent, People Operations, and Human Resources surface areas. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. About the Role:We are looking for an experienced VP of People to drive our company’s team building, success, and mission. Wellness benefits include (but are not limited to):Flexible working hours and location (remote OR in-office, your choice! Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care.
Business Performance Manager, RCM
Company: Therapy Brands
Location: Remote
Posted Oct 05, 2023
We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. &8203;&8203;We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Therapy Brands is an equal opportunity employer. Responsible for delivering weekly, monthly quarterly dashboard reporting to RCM and Therapy Brands SLT.Customer Performance/Reporting – Creates, manages, and monitors customer reporting. Analysis of data, identifies trends to help Operational Leaders improve the day to day performance and meet KPI’s for Therapy Brands RCM customers.Measure Effectiveness of Operations Day to Day and Operational Initiatives – Help define and evolve predictive operational metrics for the team by establishing tracking metrics and continuous feedback with cross functional partners. Collaborate with the executive team/leadership team to inform decision-making with critical success metrics.Data Analysis- Assists with research and analysis on day-to-day business performance and key projects and provides business insights/trends to RCM operations leadership and other key departments where applicable.Process Improvement – Take the data collected, trends, transform into information, help identify and drive performance and process opportunities in the overall RCM and TBH organization.Enhance Effectiveness and Efficiency of reporting - Utilization of existing tools for data repositories while working with our partners in IT and Finance on requirements for a longer-term plan for a data repository. Candidate will be responsible for creating the single version of the truth for our reporting.Business Case development – Assist RCM leadership teams in development of business cases and reporting for staffing and tooling needs.QualificationsFour-year college degree or relevant business experience required.5+ years of experience in Revenue Cycle Management5+ years of experience as a data analyst or related fieldSKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITIONData management and analysis skillsAbility to express complex data relationships with clarity and precisionAbility to build reports out of multiple systemsWorking knowledge of Salesforce with a demonstrated competency in configuring the tool and/or extracting dataExcellent written and oral communication skills both technical and non-technicalFamiliarity with Machine LearningProject management and process improvement skillsAbility to work on multiple tasks with competing priorities.A high level of detail orientation and organizationExpertise in Excel, PowerPoint and SharePointVisiQuate Analytics Platform knowledge a plus but not requiredAdditional InformationAll your information will be kept confidential according to EEO guidelines.At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. This role will work alongside RCM Leadership, Director of FP&A Data Management CF, Tech Enablement Team, Product Management, and other internal stakeholders day-to-day to improve the visibility into the end-to-end performance of the RCM organization enabling leadership to make decisions with data.PRIMARY RESPONSIBILITIES OF THIS POSITIONKPI Reporting and management – Manage and improve KPI reporting. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.For more information, explore our solutions at therapybrands.com. Job DescriptionThe Business Performance Manager, RCM will help evolve, improve, and optimize the revenue cycle customer and operational reporting, analytics, and performance for the RCM business. This position will be responsible for developing compelling and actionable analytics from multiple practice management systems, in Microsoft Excel, VisiQuate, and other analytics products for customers and internal users. Work with RCM and other cross-functional leaders to evolve the metrics RCM tracks and make visible across the entire organization. The candidate will be responsible for current key management performance/process reporting & assist in significantly enhancing this area to provide more meaningful analysis & process improvements.