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Customer Support Rep
Company: GreenSpark Software
Location: Remote
Posted Mar 12, 2024
<p><strong>Company Overview<strong><br >Greenspark is a venturebacked Series A stage SaaS company backed by top tier VC investors with a vision to improve recycling rates and keep more metal out of landfills through powerful easytouse software Despite being a crucial part of the recycling ecosystem the scrap metal industry has lacked intuitive modern software for seamless management of metal transactions inventory and yard operations GreenSpark is developing modern operations software for metal recyclers to help them follow the metal all the way through their yard from point of purchase through to ultimate sale all under one software roof<p> <p><strong>Job Description<strong><br >We are seeking a dynamic individual to join our fastgrowing startup as a Customer Support Representative This role will play a pivotal role in both establishing and executing on support processes to ensure maximal client satisfaction retention and advocacy As the initial hire in this role and an early hire in our customer success team you will shape and define the customer support function at our company<p> <p><strong>Responsibilities<strong><p> <p>Your primary responsibility is ensuring fast highquality resolutions for client issues To do so you will<p> <ul><li>Provide technical support and training to customers<li> <ul><p><strong>Manage an inbound ticket queue phone call queue and inbound chat support<strong><p> <ul><li>Own our customerfacing knowledge base and help center<li> <ul><p><strong>Act as a customer advocate within the company gathering feedback escalating critical issues identifying trends and working closely with crossfunctional teams to address customer needs<strong><p> <ul><li>Implement new processes to increase the scalability of our team<li> <ul><p><strong>Qualifications<strong><p> <p><strong>Experience with product support training troubleshooting and technical documentation<strong><strong>Previous experience in a customerfacing role preferably in B2B software or technology sales<strong><strong>A high level of organization attention to detail and the ability to manage multiple priorities proactively and effectively<strong><strong>Strong communication and interpersonal skills with the ability to deescalate difficult customer situations<strong><strong>Exceptional problemsolving abilities<strong><p> <ul><li>Professional work ethic coupled with sound judgment<li> <li>Startup experience is a strong plus<li> <li>Experience with support systems like GSuite Intercom Salesforce and JIRA is a plus<li> <li>Data and analytical skills are a plus<li> <ul><p><strong>Selfmotivated with a strong sense of ownership and a desire to contribute to the growth and success of a startup<strong><p> <p><strong>Additional details amp Benefits<strong><p> <ul><li><strong>Location<strong> New York is preferred though this role can be remote<li> <li><strong>Compensation range<strong> $60000$70000 based on experience and fit Equity available<li> <li><strong>Benefits<strong><li> <ul><li>Unlimited paid time off to relax and recharge<li> <li>Comprehensive health benefits medical dental and vision<li> <li>90 employer contribution for individual health insurance<li> <li>401k coverage<li> <li>Health insurance<li> <li>Dental insurance<li> <li>Vision insurance<li> <li>Great startup culture<li> <ul><ul><p>Exciting challenges lie ahead Lets get to work<p> <p><em>Greenspark believes in the importance of diversity and cares deeply about creating a more equitable world We are an Equal Opportunity Employer We do not discriminate based on race color religion sexual orientation gender gender identity national origin protected veteran status disability status or any other protected status under applicable laws<em><p>
LATAM Channel Account Manager
Company: AnyDesk Software
Location: Tampa Bay, FL
Posted Mar 11, 2024
<div> <div> <div> <p><b>About Us<b><br >AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions Today AnyDesk builds a platform technology to reinvent the internet<br ><strong>Join us in shaping the future of software technology<strong><p> <div> <div> <p><br ><p> <div> <div> <div> <div><b>What we are looking for<b> <p>As a LATAM Channel Account Manager you are responsible for the following<p> <ul><li>Develop a portfolio by identifying and recruiting new key partners while maintaining close relationships with existing AnyDesks Partners within the assigned region<li> <li>Develop amp execute a strategic business plan together with partners assisting them in developing a longterm strategy to ensure they achieve mutual agreed goals<li> <li>Develop and manage sales forecast drive and report pipeline QBRs and marketing activities<li> <li>Conduct regular training and enablement of partners<li> <li>Define requirements and support the execution of product marketing activities campaigns with channel partners developing brand awareness together with AnyDesks marketing team<li> <li>Develop and implement at partners team the required sales and technical certification<li> <li>Provide insight into channel requirements trends competition and pricing<li> <li>Promote AnyDesks portfolio through product demos webinars and by representing AnyDesks at Industry Trade Shows<li> <li>Complete other duties as assigned<li> <ul><p><br ><b>Basic Qualifications<b> <p><ul><li>Fluent in writtenspoken Spanish and English is mandatory Brazilian Portuguese is a plus<li> <li>Sound experience in channel sales and account management in IT industry with focus on SaaS<li> <li>Customer focus with the determination to exceed partners expectations<li> <li>Proficient knowledge of business administration negotiation and retention skills<li> <li>Problem solving skills creativity and positive attitude towards challenges<li> <li>Passion and understanding for technology Cloud Services amp SaaS Solutions emphasis on software understanding CRM HubSpot is a plus and business process analysis<li> <ul><p><br ><b>Preferred Skills and Experience<b> <p><ul><li>A communicative empathetic demeanor and a passion for teamwork<li> <li>Independent solutionoriented and structured work approach<li> <li>Proficiency in computer systems CRM software and other tools<li> <li>Ability to quickly learn and navigate new software and technology platforms <li> <li>Flexibility and adaptability to evolving customer needs<li> <li>Organized and structured with excellent analytical skills<li> <ul><p><br ><b>What we offer<b> <p><ul><li>Centrally located office in Tampa<li> <li>Flexible working hours with the option of remote work<li> <li>15 vacation daysyear in a fulltime position<li> <li>Free drinks and weekly team lunch<li> <li>Personal and professional development potentialities and room for creative ideas<li> <li>An international team<li> <ul><p><br ><p><p>Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere Apply now Your contact person is Jacob Martin Talent Acquisition Specialist<p> <p><br ><p><div> <div> <div> <div> <div> <div> <div> <p>AnyDesk is an equal opportunities employer We want to give our employees room to grow create a fun atmosphere to work in and offer you the opportunity to produce the most creative most daring most exceptional results of your career Thats exactly why were looking for people who enrich us We do not care about age gender sexual orientation disability civil status religion or ethnicity We consider all equal and provide equal opportunity to all<p> <div> <div> <div> <div>
Senior Software Engineer
Company: CORRIDOR Aviation Service Software / Continuum Applied Technology
Location: Austin, TX
Posted Mar 11, 2024
<p><strong>Overview<strong> <p> <p>CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry CAMP is the preeminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world Our services are delivered through a SaaS plus model and we support over 20000 aircraft on our maintenance tracking platform and over 31000 engines on our engine health monitoring platform Additionally CAMP provides shop floor management ERP systems to over 1300 aircraft maintenance facilities and parts suppliers around the world CAMP has grown from a single location company in 2001 to over 1300 employees in 13 locations around the world <p> <p>CAMPs relationships with business aircraft manufacturers aircraft maintenance facilities and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large <p> <p>CONTINUUM Applied Technology a division of CAMP is the provider of the CORRIDOR software suite which is one of the most widely used ERP systems for business aviation aircraft service centers The CORRIDOR software suite is comprised of several modules designed to enable aircraft service centers to manage almost every aspect of their business <p> <p>CAMP is an exciting company to work for not only because of its future growth prospects but also because of its culture Smart motivated people who want to take initiative are given the opportunity and freedom to make things happen CAMP is part of the Hearst Business Media portfolio <p> <p><strong>Job Summary<strong> <p> <p>Continuum Applied Technology a CAMP Company seeks a Senior Software Engineer with experience delivering solutions that drive customer success In this role you will be joining one of the teams charged with the goal of evolving and extending our technology to create our next generation platform We leverage Microsoft technologies heavily and are delivering our interfaces of the future in Angular it is important that you are well versed in full stack development and are comfortable creating all layers of the application from DB through UI <p> <p>Our ideal candidate is decisive likes to solve problems is a critical and creative thinker able to work across diverse teams within the organization and is known for being a strong team player <p> <p>Our culture represents collaboration acceptance diversity and an environment that rewards exceptional performance through promotional and compensation opportunities <p> <p><strong>Responsibilities<strong> <p> <ul><li>Develop software that meets design architecture and coding standards<li> <li>Create automated testing applications harnesses and unit tests<li> <li>Assist with feature specifications<li> <li>Aggressively recognizes and pursues architecture and design improvements<li> <li>Suggests and participates in evaluation of tools to improve development results<li> <li>Stay up to date on the latest technologies tools and software solutions and collaborate with others on how to leverage them<li> <ul><p><strong>Requirements<strong> <p> <ul><li>BS BA in Computer Science engineering information systems or related field<li> <li>More than 5 years of experience in development of enterprise software including software design and architecture of scalable enterprise software<li> <li>Solid understanding of design patterns objectedoriented design serviceoriented architecture SOA and architectural principles<li> <li>Experience with C++ Net C messaging systems such as Kafka<li> <li>Experience in designing relational DB schemas<li> <li>Strong communication organizational skills<li> <li>Proven ability to work in a collaborative environment and leadmentor others to attain goals<li> <ul><p>CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer We understand the value of diversity and its impact on a highperformance culture All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information <p> <p>CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities To request reasonable accommodation please contact hrcampsystemscom <p> <p>All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status EOE<p>
Junior Software Engineer
Company: CORRIDOR Aviation Service Software / Continuum Applied Technology
Location: San Diego, CA
Posted Mar 11, 2024
<p>CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry CAMP is the preeminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world Our services are delivered through a SaaS plus model and we support over 20000 aircraft on our maintenance tracking platform and over 31000 engines on our engine health monitoring platform Additionally CAMP provides shop floor management ERP systems to over 1300 aircraft maintenance facilities and parts suppliers around the world CAMP has grown from a single location company in 2001 to over 1300 employees in 13 locations around the world <p> <p>CAMPs relationships with business aircraft manufacturers aircraft maintenance facilities and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large <p> <p>Component Control a division of CAMP is the developer of Quantum Control a fully integrated business solution designed specifically for aviation MROs Distributors and Manufacturing companies Quantum Controls comprehensive suite of modules streamlines business processes while optimizing a companys operational performance <p> <p>CAMP is an exciting company to work for not only because of its future growth prospects but also because of its culture Smart motivated people who want to take initiative are given the opportunity and freedom to make things happen CAMP is part of the Hearst Business Media portfolio <p> <p><strong>Job Summary<strong> <p> <p>Component Control a CAMP Systems Company is in search of a Jr Software Engineer with the motivation to deliver solutions that drive customer success In this role you will be joining one of the teams charged with the goal of evolving and extending our technology to create our next generation platform We leverage Microsoft technologies NET C and Visual Studio heavily It is important that you are well versed in full stack development and are comfortable creating all layers of the application from DB through UI Our ideal candidate is decisive likes to solve problems is a critical and creative thinker able to work across diverse teams within the organization and is known for being a strong team player Our culture represents collaboration acceptance diversity and an environment that rewards exceptional performance through promotional and compensation opportunities <p> <p><strong>Responsibilities<strong> <p> <ul><li>Develop software that meets design architecture and coding standards<li> <li>Create automated testing applications harnesses and unit tests<li> <li>Assist with feature specifications and enhancements<li> <li>Aggressively recognizes and pursues architecture and design improvements<li> <li>Suggests and participates in evaluation of tools to improve development results<li> <li>Stay up to date on latest technologies tools and software solutions and collaborate with others on how to leverage them<li> <ul><p><strong>Requirements<strong> <p> <ul><li>BSBA in Computer Science or a related and or proven experience as a software engineer<li> <li>Experience in software design and architecture experience in software design and architecture of scalable enterprise software a plus<li> <li>Solid understanding of design patterns objectedoriented design serviceoriented architecture and architectural principles<li> <li>Experience with Net C C++ and JavaScript<li> <li>Experience with relational databases<li> <li>Strong communication organizational skills<li> <li>Proven ability to work in a collaborative environment<li> <ul><p>Compensation range $6000000$7600000 USD yearly dependent on experience <p> <p>CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer We understand the value of diversity and its impact on a highperformance culture All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information <p> <p>CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities To request reasonable accommodation please contact hrcampsystemscom <p> <p>All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status EOE<p>
Principal Software Engineer
Company: Cloud Software Group
Location: South Bay
Posted Mar 11, 2024
<p><b>About the team<b> <p> <p>WAFBotAPI Security is widely used by our customers to secure their application deployments The team works with other sister teams and PMs to deliver new features <p> <p><b>Job Description<b> <p> <ul><li>Drive and lead the design implementation and optimizations of security solutions like WAF APISec<li> <li>Work with the leadership and product management team to deliver extensible architecture <li> <li>Leads by example and mentor others to produce extensible and maintainable code used across products<li> <ul><p><strong>Responsibilities<strong> <p> <ul><li>Leverages subjectmatter expertise of crossproduct features with appropriate stakeholders to drive multiple groups project plans release plans and work items<li> <li>Writes and learns to create code that is extensible and maintainable<li> <li>Begins to leverage a variety of feedback channels to incorporate insights into future designs or solution fixes<li> <li>Collaborates with appropriate stakeholders to determine user requirements for a set of features<li> <li>You will be involved in all phases of the lifecycle design implementation test deployment and support<li> <ul><p><strong>Required ExperienceSkills<strong> <p> <ul><li>University Degree or equivalent experience and minimum 15 years of prior relevant experience or Masters degree with 13 years or PhD with 12 years of experience<li> <li>Expert level knowledge of data path with strong knowledge of C and C++<li> <li>Very deep knowledge of networking protocols<li> <li>6+ years experience working in network security and expert level understanding of all top OWASP attacks<li> <ul><p>Compensation may vary depending on your location qualifications including jobrelated education training experience licensure and certification that could result at a level outside of these ranges Certain roles are eligible for additional rewards including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance NYC generally ranges $222008$246675 CA generally ranges $231660$257400 All other locations fall under our General State range $193050$214500 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work US based employees are typically offered access to healthcare life insurance and disability benefits 401k plan and company match among others <p> <p><b>About Us<b> <p> <p>Citrix and TIBCO recently merged to create Cloud Software Group now one of the worlds largest cloud solution providers serving more than 100 million users around the globe When you join Cloud Software Group you are making a difference for real people each of whom count on our suite of cloudbased products to get work done from anywhere Members of our team will tell you that we value diverse lived experiences passion for technology and the courage to take risks Everyone is empowered to learn dream and build the future of work We are on the brink of another Cambrian leap a moment of immense evolution and growth And we need your expertise and experience to do it Now is the perfect time to move your skills to the cloud <p> <p>Cloud Software Group is firmly committed to Equal Employment Opportunity EEO and to compliance with all federal state and local laws that prohibit employment discrimination All qualified applicants will receive consideration for employment without regard to age race color creed sex or gender sexual orientation gender identity gender expression ethnicity national origin ancestry citizenship religion genetic carrier status disability pregnancy childbirth or related medical conditions including lactation status marital status military service protected veteran status political activity or affiliation taking or requesting statutorily protected leave and other protected classifications <p> <p>If you need a reasonable accommodation due to a disability during any part of the application process please contact us at 800 4248749 or email us at AskHRcloudcom for assistance<p>
Digital Marketing Manager
Company: Lucid Software
Location: Salt Lake City, UT
Posted Mar 12, 2024
<p>Lucid Software is the leader in visual collaboration helping teams see and build the future from idea to reality We hold true to our core values innovation in everything we do passion amp excellence in every area individual empowerment initiative and ownership and teamwork over ego At Lucid we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone Lucid is a hybrid workplace We promote a healthy worklife balance by allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team<p> <p>Since the companys founding Lucid Software has received numerous global and regional recognitions for its products business and workplace culture These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work inclusion on the Forbes Cloud 100 and ranking in the top 100 on G2s 2023 Best Global Software Companies Top businesses use our products all around the world including customers such as Google GE and NBC Universal Our partners include industry leaders such as Google Atlassian and Microsoft <p> <p>The Digital Marketing Manager will play a critical role in the overall growth strategy of Lucid contributing to both selfserve and demandgen product motions We are looking for an individual contributor who will help create implement and monitor digital marketing campaigns on various paid social platforms Ideally this individual is comfortable with large data sets and has an eye for connecting metrics back to core business KPIs This role reports to the Senior Digital Marketing Manager<p> <p><strong>Responsibilities<strong><p> <ul><li>Facilitate and execute tasks involved with campaign management this includes setuptrafficking monitoring performancedelivery reportinganalytics optimization budgeting strategic planning etc<li> <li>Assess new digital advertising channelstactics viability and oversee execution and expansion<li> <li>Work with creative and content teams to develop compelling paid media campaigns relevant to users in different stages of funnels<li> <li>Work with conversion rate optimization team to improve media performance via AB testing landing page optimization and target audience honing<li> <li>Use funnel analysis and audience segmentation to develop and execute strategic campaigns<li> <li>Develop successful campaign bidding strategies and effective campaign management to hit target KPIs and metrics<li> <li>Improve advertising spend efficacy across multiple languages global regions and channels<li> <li>Manage strategy and execution of digital advertising tactics responsible for selfserve customer acquisition and assist in demandlead generation activities<li> <ul><p><strong>Requirements<strong><p> <ul><li>Bachelors BA or BS from a fouryear college or equivalent marketing or related degree preferred<li> <li>4+ years of proven expertise designingdeveloping successful B2B andor B2C digital media campaigns PLG experience is a plus<li> <li>Experience managing complex multimilliondollar media budgets with an emphasis on performance<li> <li>Extensive experience leveraging paid social display video connected audio native etc advertising to build brandcategory awareness and acquire new customers<li> <li>Experience managing multichanneled campaigns across a variety of languages and global regions is preferred<li> <li>Keen ability to analysis interpret and make strategic decisions from large datasets<li> <li>Excellent communicator who feels comfortable working crossfunctional with multiple stakeholders <li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Experience working in DSP and ABM platforms is preferred<li> <li>Obsessive about moving business metrics eg revenue conversion rate ROAS etc<li> <li>Proven attention to detail can maintain and manage complex media budgets<li> <li>Communication is critical must be able to exemplify strong oral and written communication skills<li> <li>Comfortable with decision making but know when to escalate decisionsissues to management<li> <li>Ability to prioritize responsibilities in line with business objectives must be able to quickly adapt to changing projects and priorities<li> <li>Analytical skills with the ability to build reports and summarize data in a meaningful way for the goals of the business<li> <li>Must be a team player with excellent relationshipbuilding expect to liaise with multiple departments daily<li> <li>Ability to work in a fastpaced selfstarter environment you lead your own daytoday and oversee your output and productivity<li> <li>Skilled at making decisions iteratively based on data<li> <li>Managed and scaled affiliate marketing programs<li> <li>Skilled at talking with design and development resources<li> <ul><p><br >LIMK1<p>
Linux Engineer
Company: Cimarron Software`
Location: Houston, TX
Posted Mar 11, 2024
<p>PostingExternal Job Title <p> <p>Linux BSP amp Kernel Engineer <p> <p>Location <p> <p>Houston TX 77058 US Primary <p> <p>RemoteOnsiteHybrid <p> <p>100 Onsite <p> <p>Job Type <p> <p>Fulltime <p> <p> of Hires Needed <p> <p>1 <p> <p>Education <p> <p>Bachelors Degree <p> <p>Travel <p> <p>Security Clearance Required <p> <p>None <p> <p>Pay Range All offers will be based on experience <p> <p>$13000000 $15000000yr <p> <p>Position IntroductionKey Duties <p> <p>Cimarron is seeking a <strong>Linux BSP and Kernel Engineer<strong> to support the Axiom Space Commercial Space Station Program in Houston TX The selected candidate for this position will be responsible for developing custom distributions of Linux and supporting lowlevel software for the Space Station computers <p> <p>This is an onsite position <p> <p><strong>Key Duties<strong> <p> <ul><li>Work with a team to design develop and test embedded flight software<li> <li>Design and build functional efficient dependable secure and maintainable software<li> <li>Collaborate with hardware engineers on boardlevel firmware<li> <li>Give and receive productive feedback during collaboration and in design and code reviews<li> <li>Serve as the team subject matter expert on Linux and Operating Systemsbootloaders<li> <li>Collaborate effectively with avionics engineers to integrate hardware simulation and fault injection solutions into realtime software<li> <li>Support milestone reviews such as PDR CDR and SDR<li> <ul><p>RequiredDesired Skills Experience and Education <p> <p><strong>Required Skills Experience and Education<strong> <p> <ul><li>Due to facility security requirements only US citizens are eligible for consideration at this time <li> <li>10 or more years of experience in lowlevel Linux embedded development<li> <li>Strong development skills in C embedded linux uboot and buildroot<li> <li>Handson experience with hardware and embedded board bring up<li> <li>Must have a strong experience in Building amp Debugging bootloaders Linux kernel and drivers<li> <li>Must be good in make and exposed to at least one of the build systems such as Yocto<li> <li>Strong knowledge of device tree structures and prior experience in BSP porting<li> <li>Bachelors degree in Computer Science or a related technical field <li> <ul><p><strong>Desired Skills Experience and Education<strong> <p> <ul><li>Knowledge of Xilinx Vivado petalinux andor qemu<li> <ul><p><strong>Business Profile<strong> <p> <p>Cimarron is a global solutions company with a strategic partnering approach to satisfying customerdriven requirements We ensure customer success with a modern approach and experienced leadership Driven by an entrepreneurial spirit Cimarron is fueled by highly skilled employees developing new innovative technologies and delivering superior products and services We believe in recognizing employees worth by offering competitive salaries and benefits including health dental and vision insurance 401k contributions educational reimbursement and much more From company communication through Companywide information meetings led by our President and CEO to an Awards program designed to recognize our amazing employees and their accomplishments you will not only feel like you are a part of a team you will be a valued member of the Cimarron family Cimarron is an Equal OpportunityAffirmative Action Employer MFDisabilityVeteran<p>
Team Lead
Company: CORRIDOR Aviation Service Software / Continuum Applied Technology
Location: Wichita, KS
Posted Mar 12, 2024
<p>CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry CAMP is the preeminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world Our services are delivered through a SaaS plus model and we support over 20000 aircraft on our maintenance tracking platform and over 31000 engines on our engine health monitoring platform Additionally CAMP provides shop floor management ERP systems to over 1300 aircraft maintenance facilities and parts suppliers around the world CAMP has grown from a single location company in 2001 to over 1300 employees in 13 locations around the world <p> <p>CAMPs relationships with business aircraft manufacturers aircraft maintenance facilities and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large <p> <p>CAMP is an exciting company to work for not only because of its future growth prospects but also because of its culture Smart motivated people who want to take initiative are given the opportunity and freedom to make things happen CAMP is part of the Hearst Business Media portfolio Located in <strong>Wichita KS the aviation capitol of the world<strong> CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 50+ year history <p> <p><strong>Job Summary<strong> <p> <p>The Operations Team Lead reports to the Operations Manager and is responsible for leading a team of Analysts that provide maintenance management support and service to CAMPs Maintenance Tracking customers <p> <p>The Team Lead is responsible for ensuring that the customer experience both service and relationship delivered by his or her team meets andor exceeds customer expectations and business established service levels as well as support Department Manager efforts to operationalize strategic projects <p> <p>The Team lead will be responsible but not limited to functionally supervising the team of analyst as well as assuming responsibilities of an analyst for a select set of customers <p> <p><strong>Responsibilities<strong> <p> <ul><li>Functionally lead a team of analysts by managing endtoend operational processes and by being a model of accountability and responsibility <li> <li>Support management in improving customer experience by collaborating with internal stakeholders testing ideas and measuring results<li> <li>Support management in various operational and strategic projects activities that will drive innovation efficiencies operational scale and process enhancements across the business<li> <li>Support management in implementing strategies to meet team and organizational goals focusing on efficiency productivity quality for operational excellence and improved customer experience<li> <li>Empower and influence team members by acting as a role model to effectively manage relationships with CAMP customers with emphasis on Tier 1 customers<li> <li>Communicate and coordinate customer issues complaints with respective internalexternal stakeholders for quick resolution<li> <li>Support management in improving communication as well as consolidate amp communicate best practices within the team and other CAMP locations<li> <li>Responsible for on boarding and training new team members as well as identifying the gaps amp opportunities to further develop the team<li> <li>Act as an ambassador for change management support dept manager to create feedback culture within the team<li> <ul><p>In addition to the functions defined above the Team Lead will also perform Maintenance Analyst responsibilities for a select set of customers as defined below <p> <ul><li>Act as the dedicated pointofcontact for assigned customers manage customer requests and issues answering questions handling objections providing advice and keeping customers engaged in the service<li> <li>Understand supported customer flight operations and maintenance requirements to provide effective solutions and tracking issues to successful resolution<li> <li>Monitor maintain and report on established customer metrics and service levels review and audit monthly customer service level reports review and analyze data taking necessary actions to ensure customer service levels are satisfied<li> <li>Utilize and improve upon established standards processes procedures and documentation to support quality and service goals<li> <li>Monitor overall customer support performance and satisfaction propose and implement action plans with team lead amp relevant stakeholders to improve andor sustain performance<li> <li>Serve as support for various projects andor activities that will drive efficiencies operational scale and technologyprocess enhancements<li> <li>Other team lead analyst duties as assignedneeded<li> <ul><p><strong>Requirements<strong> <p> <ul><li>Bachelors degree preferred andor 5+ years of relevant experience preferably in the aviation industry<li> <li>Proven success in managed services aviation and aircraft management industry experience are preferred<li> <li>Customer centric relentlessly supporting the customer experience<li> <li>Strong written and verbal communication skills<li> <li>Problem solving strong analytical and numerical skills ability to translate complex problems data into simple insights and communicate them effectively<li> <li>Strong attention to detail organizational and multitasking skills are a must<li> <li>An exceptional listener who hears the details of customer feedback proven ability to listen extrapolate information and analyze to effectively provide solutions to the customer<li> <li>Set and continually manage project expectations with team members and other stakeholders<li> <li>Proficient in Microsoft office tools<li> <li>Ability to travel as required<li> <li>Ability to work flexible hours as needed<li> <ul><p>CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer We understand the value of diversity and its impact on a highperformance culture All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information <p> <p>CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities To request reasonable accommodation please contact hrcampsystemscom <p> <p>All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status EOE<p>
Pre-Sales Sr. Solution Architect, Financials
Company: Rootstock Software
Location: Remote
Posted Mar 12, 2024
<p><strong><u>About Us<u><strong><p> <p>Rootstock Software® is disrupting the ERP space We are a worldwide provider of cloud ERP on the Salesforce Cloud Platform When combined with Salesforce CRM Rootstock Cloud ERP offers manufacturing distribution and supply chain organizations a single platform to grow and manage their businesses Rootstock Cloud ERP is a flexible modern and digitally connected system that transforms companies to deliver a more personalized customer experience efficiently scale operations and outservice the competition<p> <p>Rootstock Software® serves customers throughout North America Europe and Asia Pacific and is available exclusively on the Salesforce Platform Forcecom via the Salesforce AppExchange the worlds mostpopular marketplace for business apps Organizations now have insight on what is happening or what will happen at each step of the manufacturing distribution and supply chain processes<p> <p><strong><u>Summary<u><strong><p> <p>As a PreSales Senior Solution Architect Financials you will cut through the noise and clarify how our customers can transform their business with our cloudbased ERP Financials and Supply Chain application built on the Salesforce platform The CFO of our prospective customer will be impressed with your knowledge and experience and your understanding of hisher challenges and system requirements You play a vital role in delivering custom cuttingedge solutions to make our customers more agile and productive As the only cloudbased ERP on the Salesforce platform you will make sure our customers get the unique businessdriven value our brand represents<p> <p>The PreSales Senior Solution Architect Financials works in a dynamic team environment and collaborates with Sales Product Management Marketing and Professional Services to develop unique solutions for new and existing customers In addition you will be responsible for maintaining the content for our demonstration environment and supporting Marketing lead events periodically <p> <p><strong><em>This is a remote position based in the United States<em><strong><br ><p> <p><strong><u>Responsibilities<u><strong><p> <ul><li><strong>Provide deep technical insights<strong> Act as a bridge between our sales team and customers to bring uptodate insights on Rootstocks software industry trends and the competition Translate marketing info and technical jargon into compelling concrete insights Develop and manage the Rootstock financials demo and tailor the demo for prospect scenarios Present and host learning workshops and demonstrations in person and over the internetphone with business leaders from the CLevel down to drive sales and practice the art of the possible<li> <li><strong>Challenge customers<strong> Use your skills insight and experience to tell your clients what they need to do not just what they want You must be able to challenge their beliefs with well researched tailored insights bringing in creative and businesssavvy solutions that drive the sale and maximize outcomes while maintaining credibility with prospects and customers<li> <li><strong>Scoping work and proposals<strong> Use your exceptional written and verbal communications skills to scope assemble and demonstrate the Rootstock solution A handson role you must be able to act under pressure and show wisdom and leadership often for an audience of top tier executives You will also provide support in responding to RFIRFPs<li> <li><strong>Collaboration <strong>Work closely with sales engineering and product management to provide customer feedback and assist in product direction Work closing with ERPSupply Chain Solution Architects to streamline the end to end ERPSupply Chain Financials solution Mentor other team members<li> <ul><p><strong><u>Requirements<u><strong><p> <ul><li>Bachelors Degree from an accredited college or university<li> <li>5+ years relevant software industry experience with at least 3 years in a presales capacity<li> <li>Industry experience in accounting andor finance a plus<li> <li>CPA a plus<li> <li>Solid understanding of ERP with a focus on Financials ARAPGL<li> <li>Advanced business acumen with the ability to understand the ins and outs of accounting and finance challenges in MFRDST companies<li> <li>Experience with the Salesforce Platform is a big plus<li> <li>Exceptional communication presentation and demo skills <li> <li>Selfmanaged and motivated individual with strong leadership skills<li> <li>Proven working experience in a partnership capacity on a day to day basis with the sales organization<li> <li>Ability to travel 25 50<li> <ul><p><strong>In addition to base salary this position is eligible to earn commissions<strong><p> <p>We offer our team members competitive compensation world class benefits work life balance flexible schedules telecommuting vacation time off and the opportunity to work alongside an amazing and supportive team<p> <p><em>Rootstock values diversity and is an Equal Opportunity Employer<em><p>
Principal Product Manager
Company: Guidewire Software
Location: Peninsula
Posted Mar 11, 2024
<p>Guidewire is widely recognized as the leading provider of software solutions for the property and casualty insurance industry Our software offers PampC insurance companies the tools to look after their customers when they need it the most whether thats a time of crisis a natural disaster an accident or exposure to cyber risks<p> <p><br ><p> <p>We are looking for an experienced product management professional to join our Product Management team You will work with a global product team spanning PampC insurance domain specialists UX design and engineering to drive our cloud product definition and delivery from conceptualization through successful adoption by Guidewire customers<p> <p>You are a wellrounded individual and capable of going into depth on a range of topics relevant to the domain You will be able to distill sophisticated problem landscapes into impactful work and then lead a crossfunctional team to get it done<p> <p><br ><p> <p><b>What you get to do in this role<b> <p><ul><li>Collaborate with development and crossfunctional teams to ideate design build launch embrace amp iterate products that are grounded in deep understanding of customer needs in Policy value chain<li> <li>Drive dataenabled customer insights to hone a strong vision on how to enable the next generation of PampC solutions<li> <li>Evangelize Guidewires strategy and vision to both internal and external partners including the Guidewire management team industry analysts customers and prospects as well as SIs and solution partners<li> <li>Make tough prioritization decisions and maintain a balance between both the product roadmap and the need to hit a highquality bar<li> <li>Leading and collaborating across multifunctional teams on sophisticated largescale projects in multiple locations<li> <ul><p><b>Required Skills amp Experience <b> <p><ul><li>Strong experience in product management at a commercial enterprise software company serving the B2B market<li> <li>Experience driving a discovery process including capturing data analysis forming a hypothesis and testing<li> <li>Proven track record to inspire empower and lead crossfunctional teams Low ego with a leadership emphasis on the success of the team the business and customers<li> <li>Excellent interpersonal skills both written and verbal including experience navigating both highlevel business discussions and deep technical dives<li> <li>Experience in InsurTech FinTech andor PampC domain knowledge is a plus<li> <li>Bachelors degree in Computer Science or another technical major Masters preferred but not required<li> <ul><p> <p><p>LIRemote<p> <p>feature<p> <p>productmanager propertyandcasualty insurtech<p> <p><br ><p> <p><b>About Guidewire<b><p> <p><br ><p> <p>Guidewire is the platform PampC insurers trust to engage innovate and grow efficiently We combine digital core analytics and AI to deliver our platform as a cloud service More than 540+ insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire<p> <p><br ><p> <p>As a partner to our customers we continually evolve to enable their success We are proud of our unparalleled implementation track record with 1600+ successful projects supported by the largest RampD team and partner ecosystem in the industry Our Marketplace provides hundreds of applications that accelerate integration localization and innovation<p> <p><br ><p> <p>For more information please visit wwwguidewirecom and follow us on Twitter GuidewirePandC<p> <p><br ><p> <p>Guidewire Software Inc is proud to be an equal opportunity and affirmative action employer We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability All offers are contingent upon passing a criminal history and other background checks where its applicable to the position<p> <p><br ><p> <p>Disability Accommodations and Guidewires Appeals Process Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions Accommodation requests should be directed to 650 3564940 or Accommodationsguidewirecom If things do not go as hoped we invite you to use our appeals process Guidewire promises to independently review any denied accommodation and any decision not to offer you the position The appeals process is the same in either case Within five business days of receiving a notice of denial of an accommodation or receiving a notice of your nonselection for a vacancy call 650 3564940 or email Accommodationsguidewirecom to make an appeal Guidewire will assign a new decisionmaker to review the request andor hiring decision who will then notify you in writing of a decision within 10 business days<p> <p><p>
Senior Software Engineer - Cloud Data Platform - Exton, PA
Company: Guidewire Software
Location: Other US Location
Posted Mar 11, 2024
<p>Are you passionate about building large scale multitenant cloud native data platforms Do you have prior experience in <b>building data platform data lake and analytics SaaS services in public cloud<b> Do you have expertise in modern Big Data stack Kafka Hadoop Spark Flink Hive Java andor Scala Come join our Data platform and Analytics team This team owns builds and operates Guidewires cloud native data platform and analytics SaaS offerings Guidewires data platform is targeted to be bestinclass in enabling our customers with mission critical insights and decisionmaking capabilities The platform is designed to support all of our analytics data science and data applications You will work in a highly collaborative environment building next generation platform and services<p> <p><b>Required Skills<b> <p><ul><li>Excellent experience with Java Gradle Team City amp Docker<li> <li>Extensive experience with Big Data distributed systems<li> <li>Hands on mentoring experience<li> <li>Experience with stream processing using Spark or Flink<li> <li>Prior experience of building data platforms using Big Data stack Kafka Hadoop Spark Flink Hive on public cloud<li> <li>Strong experience with migrating to redshift <li> <li>Understanding of distributed systems concepts and principles consistency and availability liveness and safety durability reliability faulttolerance consensus algorithms<li> <li>System design skills Ability to design large scale distributed systems<li> <li>Deep understanding of Algorithms Data Structures and Performance Optimization Techniques<li> <li>Eager to learn new things and passionate about technology<li> <li>Comfortable working with Kubernetes AWS Docker and Terraform<li> <ul><p><b>What you would do<b> <p><ul><li>Design develop and run cloud native data platform and analytics SaaS services<li> <li>Design and build large scale realtime stream processing systems<li> <li>Design develop and run microservices and analytics SaaS solutions<li> <li>Do test driven unit and end to end testing of any code you develop<li> <li>Own Continuous Integration CI and Continuous Deployment CD for your services<li> <li>Own scalability availability and data security for your services<li> <li>Own troubleshoot amp resolve code defects<li> <li>Mentor other developers in best practices<li> <ul><p><b> What you would need to succeed<b> <p><ul><li>Prior experience and passion for building large scale multitenant cloud native data platforms<li> <li>Emphasize team wins over individual success<li> <li>Strong technical communication skills<li> <li>Excellent software development skills in one or more of the following languages JavaScala<li> <li>Extensive experience with Big Data and distributed systems Expertise in Spark or Flink Kafka and Hadoop ecosystem<li> <li>System design skills Ability to design large scale distributed systems<li> <li>Have developed in more than one language and ready to pivot to any languageframework<li> <li>Understand REST API for data interchange Understand APIdriven system designing<li> <li>Understand micro services architecture patterns pattern like Service DiscoveryAPI GatewayDomain Driven Design etc<li> <li>Understand Server less function and their relevant use<li> <li>Ability to work in an agile fast paced environment<li> <li>BS or MS degree Computer Science or Math<li> <li>8+ years relevant work experience<li> <li>Refer to Required Skills section more details<li> <p><br ><p> <ul><p> <p><p><b>Bonus<b><p> <p>Kotlin<p> <p>AWS EMR S3 Glue Kinesis<p> <p>ELK<p> <p>Experience of building SaaSPaaS on AWSGCPAzure<p> <p>AIML<p> <p><br ><p> <p>LIremote<p> <p><br ><p> <p><br ><p> <p><b>About Guidewire<b><p> <p><br ><p> <p>Guidewire is the platform PampC insurers trust to engage innovate and grow efficiently We combine digital core analytics and AI to deliver our platform as a cloud service More than 540+ insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire<p> <p><br ><p> <p>As a partner to our customers we continually evolve to enable their success We are proud of our unparalleled implementation track record with 1600+ successful projects supported by the largest RampD team and partner ecosystem in the industry Our Marketplace provides hundreds of applications that accelerate integration localization and innovation<p> <p><br ><p> <p>For more information please visit wwwguidewirecom and follow us on Twitter GuidewirePandC<p> <p><br ><p> <p>Guidewire Software Inc is proud to be an equal opportunity and affirmative action employer We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability All offers are contingent upon passing a criminal history and other background checks where its applicable to the position<p> <p><br ><p> <p>Disability Accommodations and Guidewires Appeals Process Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions Accommodation requests should be directed to 650 3564940 or Accommodationsguidewirecom If things do not go as hoped we invite you to use our appeals process Guidewire promises to independently review any denied accommodation and any decision not to offer you the position The appeals process is the same in either case Within five business days of receiving a notice of denial of an accommodation or receiving a notice of your nonselection for a vacancy call 650 3564940 or email Accommodationsguidewirecom to make an appeal Guidewire will assign a new decisionmaker to review the request andor hiring decision who will then notify you in writing of a decision within 10 business days<p> <p><p>
Technical Data Coordinator
Company: CORRIDOR Aviation Service Software / Continuum Applied Technology
Location: Other US Location
Posted Mar 12, 2024
<p><strong>Overview<strong> <p> <p>CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry CAMP is the preeminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world Our services are delivered through a SaaS plus model and we support over 20000 aircraft on our maintenance tracking platform and over 31000 engines on our engine health monitoring platform Additionally CAMP provides shop floor management ERP systems to over 1300 aircraft maintenance facilities and parts suppliers around the world CAMP has grown from a single location company in 2001 to over 1300 employees in 13 locations around the world <p> <p>CAMPs relationships with business aircraft manufacturers aircraft maintenance facilities and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large <p> <p>CAMP is an exciting company to work for not only because of its future growth prospects but also because of its culture Smart motivated people who want to take initiative are given the opportunity and freedom to make things happen CAMP is part of the Hearst Business Media portfolio <strong>CAMP is located in the heart of Ronkonkoma Situated across the street from Long Islands own McArthur Airport<strong> commute with ease by train bus or car Commuting from Manhattan No problem Our office is just steps away from the LIRR Ronkonkoma station By car our office is located just south of the Long Island Expressway <p> <p><strong>Job Summary<strong> <p> <p>The Technical Data Coordinator is responsible for ensuring all OEM documentation is current as applicable to templates in the CAMP Maintenance application and the company is also in compliance of the terms amp condition agreement regarding usage distribution storing of publication Works closely with the CAMP Analysts Manager and Data Support Services to ensure aircraft engines and appliance manufacturer and regulatory publications are implemented accurately and completely to create and maintain CAMP maintenance programs per aircraft model standards <p> <p><strong>Responsibilities<strong> <p> <ul><li>Download assemble and review all pertinent aircraft documents and publications and associate with OEM maintenance tasks<li> <li>Coordinate SemiAnnual Audits of templates with CAMP Analysts Manager and Data Support Services<li> <li>Should review the OEM publication terms and conditions to ensure usage compliance<li> <li>Work with Director of Technical Service to find cloud solution to centralize OEM access data<li> <li>Maintain CAMP Publications library <li> <li>Manage OEM login credentials access and deletion of access when employees join or leaves the company<li> <li>With every renewal review the active profiles subscription cost and any publication library changes<li> <li>If any OEM agreement is near expiry then alert all stake holders and follow up for renewal<li> <ul><p><strong>Qualifications<strong> <p> <p>To perform this job successfully an individual must be able to perform each essential function The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <p><strong>Requirements<strong> <p> <ul><li>Bachelors degree or three 3 years of experience directly related to aircraft maintenance or aircraft record keeping with a working knowledge of ATA specifications or equivalent combination of education and experience<li> <li>Aviation publication andor library management experience required<li> <li>Must possess excellent communications skills both written and verbal <li> <li>Must be computer proficient ie O365 Adobe<li> <li>Some travel may be required<li> <ul><p><strong>Physical Demands<strong> <p> <ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<li> <li>While performing the duties of this job the employee is continuously sitting The employee is frequently required to talk listen use hands and fingers to feel handle or operate equipment and reach with hands and arms The employee is occasionally required to walk stand or stoop<li> <li>The employee must occasionally lift andor move up to 25 pounds Specific vision abilities required by this job include close vision and the ability to adjust focus<li> <ul><p><strong>Work Environment<strong> <p> <ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<li> <li>The work is performed primarily in an office setting The noise level in the work environment is moderate<li> <li>The duties listed above are intended only as illustrations of the various types of work that may be performed The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position<li> <li>The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change<li> <ul><p>Salary Range $50000 $85000 DOE Depending on experience <p> <p>CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer We understand the value of diversity and its impact on a highperformance culture All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information <p> <p>CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities To request reasonable accommodation please contact hrcampsystemscom <p> <p>All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status EOE<p>